Sales Executive

Solution Oriented Mindset

• Assist project in all technical aspects of tooling and DevOps
• Proactively lead tools new versions release cycle and documentation
• Proactively identify risks related to application /deliverables and propose a mitigation plan
• Provide custom solutions as per customer requirements

Autonomy & Problem Solving Mindset

• Work in complete autonomy to deliver project deliverables, for advanced technical deliverables, with required level of quality
• Must have troubleshooting skills

Agile Mindset

• Contribute to improvement of internal process, tooling, and quality process
• Design, build and collect technical materials as part of project executions in a spirit of reusability for future engagements and maintain knowledge on best practices, tools, and reusable components for CAST analysis

Thrillophilia’s journey is rooted in a passion for travel, exploration, and adventure. It began back in 2011 when the global market was still too young for online travel transactions. Ever since we have grown to become India’s largest online platform for booking affordable travel experiences across 55+ countries. Our offerings are diverse and wholesome, with 24,000+ products and services ranging from tours and activities to luxury and culture stays, powered by exclusive deals and extra effort to bring joy to all our travelers.

Thrillophilia grows on a strong foundation of innovative travel technology, great on-ground presence & support, and hand-curated local experiences to bring our 84 million travelers the most delightful holiday experience every year. With multiple tourism and start-up awards as well as global recognition under our belt, we have scaled tenfold over the past three years.

Role Overview:

As the Assistant HR Manager at Thrillophilia, you will play a critical role in building and maintaining our exceptional team. Your primary focus will be on recruitment, ensuring we attract, onboard, and retain top talent who share our passion for travel and adventure. In addition to recruitment, you will also be responsible for various HR operational tasks, contributing to a positive and efficient work environment.

Responsibilities:

• Recruitment and Talent Acquisition

- Lead end-to-end recruitment processes, including job posting, candidate sourcing, screening, interviewing, and selection.

- Develop and maintain relationships with external recruitment agencies and platforms to ensure a continuous pipeline of top talent.

- Collaborate with department heads to understand staffing needs and align recruitment efforts with business goals.

- Enhance and maintain the employer brand, ensuring Thrillophilia is an attractive destination for prospective employees.

2. Onboarding and Orientation

- Design and implement effective onboarding programs to ensure new hires acclimate smoothly to the company culture and workflows.

- Coordinate orientations, including paperwork, introductions, and training to help new employees settle into their roles.

3. HR Operations:

- Manage and maintain employee records, ensuring accuracy and confidentiality.

- Assist in the development and implementation of HR policies and procedures, ensuring compliance with local employment laws.

- Handle employee queries and concerns, providing guidance and resolution in line with company policies.

- Administer employee benefits and leave policies, including leave tracking and coordination.

4. Employee Engagement

- Support initiatives that foster employee engagement, satisfaction, and retention.

- Coordinate team-building activities and events that contribute to a positive work culture.

5. Exit Management:

- Oversee the exit process, conducting exit interviews, and identifying trends and areas for improvement.

Requirements:

- Bachelor's degree in Human Resources Management or a related field. Master's degree or HR certification is a plus.

- Minimum of 3 years of experience in HR roles, with a strong emphasis on recruitment.

- Proven track record of successfully recruiting and retaining talent.

- Sound knowledge of HR best practices, employment laws, and regulations.

- Excellent communication and interpersonal skills.

- Strong organizational and multitasking abilities.

- Proficiency in HR software and tools.

- A passion for creating a positive and engaging workplace culture.

Preferred:

- Familiarity with HR practices in a startup or fast-paced environment.

Join us in our journey to create memorable travel experiences for millions of adventurers. As the HR Manager, you will be instrumental in shaping our team and culture, ensuring Thrillophilia remains a great place to work and grow.

As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

Responsibilities:

• Collaborating with data scientists and machine learning engineers to understand their requirements and design scalable, reliable, and efficient machine learning platform solutions.
• Building and maintaining the applications and infrastructure to support end-to-end machine learning workflows, including inference and continual training.
• Developing systems for the definition deployment and operation of the different phases of the machine learning and data life cycles.
• Working within Kubernetes to orchestrate and manage containers, ensuring high availability and fault tolerance of applications.
• Documenting the platform's best practices, guidelines, and standard operating procedures and contributing to knowledge sharing within the team.

Requirements:

• 3+ years of hands-on experience in developing and managing machine learning or data platforms
• Proficiency in programming languages commonly used in machine learning and data applications such as Python, Rust, Bash, Go
• Experience with containerization technologies, such as Docker, and container orchestration platforms like Kubernetes.
• Familiarity with CI/CD pipelines for automated model training and deployment. Basic understanding of DevOps principles and practices.
• Knowledge of data storage solutions and database technologies commonly used in machine learning and data workflows.

Join Our Growing Team!

Are you a proactive and driven individual with a passion for forging new business relationships and driving growth? We're seeking a Business Development Specialist to play a crucial role in expanding our market presence and driving revenue. If you're enthusiastic, results-oriented, and love connecting with clients, this could be the perfect opportunity for you!

No of Positions : 3

JOB RESPONSIBILITIES:

Prospecting: Identifying potential clients and new business opportunities to find prospects that fit the company's target customer profile.

Consultative Selling: Engaging with prospects in a consultative manner, understanding their needs, challenges, and goals. Then tailoring the sales pitch to demonstrate how the company's products or services can solve specific business problems.

Product Knowledge: Developing a deep understanding of the company's products or services, their features, benefits, and competitive advantages. The sales team must effectively communicate this information to potential clients.

Negotiation and Closing Deals: Negotiating terms, pricing, and contractual agreements with clients. The sales team works towards closing deals and getting contracts signed.

Sales Pipeline Management: Managing the sales pipeline, tracking leads and deals at various stages of the sales process. The team ensures the pipeline is healthy and sales targets are met.

Sales Reporting: Keeping track of sales metrics and performance and reporting on progress to sales management and relevant stakeholders.

Collaboration with Marketing and Customer Engagement Teams: Working closely with the marketing team to align sales strategies with marketing efforts. Additionally, collaborating with the customer engagement team to ensure a seamless customer experience.

PRE-REQUISITES:

Minimum 2-3 years of Sales Experience with B2B / SAAS Industry

Excellent Communication Skills (English & Hindi | 3rd Language will be an added advantage)

Ability to handle pressure and meet deadlines

Excellent time management

If interested kindly share your updated resume

Don't miss out on this exciting opportunity to drive growth and success at ICT Circles. Apply now and let's embark on this journey together!

#JoinTheTeam #BusinessDevelopmentExpert