Sales Executive

Key Responsibilities:

● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the

platform features and functionality to ensure they can quickly gain value from the product.

● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance

via email, chat, or phone to resolve basic questions and technical challenges.

● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help

customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common

requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team

to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS

scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new

ideas to improve customer experience and satisfaction.

Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle

management.

● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce,

Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.

● Cross-functional Collaboration: Work closely with sales, product teams.

We are seeking a skilled and motivated Software Engineer with over 3 years of experience in designing and developing web-based applications using Node.js.

Key Responsibilities

• Design, develop, and maintain web-based applications using Node.js.
• Build scalable, high-performance RESTful APIs using Express.js or Restify frameworks.
• Develop and maintain robust SQL database systems, leveraging Sequelize ORM.
• Ensure responsiveness of applications across various devices and platforms.
• Collaborate with cross-functional teams during the product development lifecycle, including prototyping, hardening, and testing phases.
• Work with real-time communication technologies and ensure seamless integration.
• Learn and adapt to alternative technologies as needed to meet project requirements.

Required Skills & Experience

• 3+ years of experience in web application development using Node.js.
• Proficiency with frameworks such as Express.js or Restify.
• Strong expertise in SQL databases and experience with Sequelize ORM.
• In-depth understanding of JavaScript, browser technologies, and real-time communication.
• Hands-on experience in developing responsive web applications.
• Experience with React Native (a plus).
• Proficiency in Java.
• Familiarity with product development lifecycle, including prototyping, testing, and deployment.

Additional Skills & Experience

• Experience with NoSQL databases such as MongoDB or Cassandra.
• Knowledge of internationalization (i18n) and latest UI/UX design trends.
• Familiarity with JavaScript libraries/frameworks like ReactJS or VueJS.
• Experience integrating payment gateways for various countries.
• Strong communication skills and ability to facilitate group discussions effectively.
• Eagerness to contribute to product functionality and user experience designs.

Education Requirements

• Bachelor's or Master's degree in Computer Science or a related field.

LOCATION = MUMBAI, CHENNAI AND BHUBANESHWAR

We are looking for field sales agents with an entrepreneurial mindset, who will play a vital role in acquiring and activating travel agents. This is a very roll-up-your-sleeves role - you will have to knock on doors, pick up the phone, or do whatever it takes to acquire travel agents.

Responsibilities:

• Acquire and activate travel agents through various channels like office visits, telephone, email, social networks, events & meetings.
• Establish, grow, and maintain commercial ties with travel agents both current and potential in the designated territory to attract new partners for our services.
• Create a sales funnel, identify the right leads, define long-term goals, and engage in strategic business planning.
• Align sales activities with the tele-sales team, product, marketing, and customer success team.
• Build an in-depth understanding of our products and give demos or solve product queries to convert agents.
• Attend road shows, trade fairs, and other travel industry events.
• Maintain and analyze data.
• Stay updated on industry insights and opportunities for strategic planning and growth.

Requirements:

• At least 4 years of sales experience in the travel industry
• Excellent communication and interpersonal skills
• Ability to build relationships
• Prior experience in acquiring travel agents or in visas or insurance is a big plus
• Proficient with using CRMs and Google Sheets
• Ability to handle pressure

We are seeking a creative and dynamic Content Writer with expertise in social media content creation and script writing for reels. As a key member of our marketing team, you will be responsible for developing engaging and shareable content across various social media platforms, with a focus on short-form video content like reels. Your ability to craft compelling narratives and communicate effectively through written and visual mediums will be crucial in driving brand awareness and engagement. 

Responsibilities: 

• Write high-quality, original content for blogs, social media platforms, and other digital channels. 

• Excellent written and verbal communication skills, with a strong command of the English language. 
• 
  
• Create scripts for short-form video content, specifically tailored for platforms like Instagram, Facebook, LinkedIn, Youtube 
• 
  
• Collaborate with the creative team, video producers, and designers to ensure seamless integration of scripts into visually appealing content. 
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• Stay updated on social media trends, algorithm changes, and emerging content formats to optimize strategy.

Requirement:

• Degree/ Diploma in Graphic designing
• Ability to develop creative ideas and concepts, choosing the appropriate digital platfoms and style to meet the client's objectives.
• Proficiency in Various Graphic Design software for making banners, info-graphics, posters, etc
• Would manage the entire process of defining requirements, visualizing and creating graphics that includes illustrations, logos, layouts, photos, videos
• Creativity and Graphic Design skills.
• Strong instinct for visually engaging design
• Design evangelist with a strong eye for details and an innovative bent of mind
• Ability to defend your design direction and reasoning if challenged in client meetings
• Minimum 3 years working in a similar role 

Job Responsibilities:

• Interact with clients - AD or CD, and understand the brief and scope of projects
• Work with the Brand Strategist to add creative direction for digital marketing campaigns
• Create artworks for use across digital channels such as social media, Google ads, Websites etc.
• Work with the Brand Strategist for the internal branding and creative communication
• You will be working with a diverse team of strategists, copywriters, marketers and business development leads to bring client campaigns to life.

Responsibilities:

• Expertise in back-end programming language JavaScript , TypeScript , NodeJs
• Writing HTML , CSS , and JavaScript
• Working with RDBMS such as Postgres or MySQL
• Experience implementing testing platforms and unit tests Proficiency with Git Appreciation for clean and well-documented code
• Understanding of microservices and distributed systems

Good to haves:

‍Experience working with AWS infrastructure Docker or Kubernetes Message queues such as Kafka CI/ CD tools such as Jenkins

Requirements:

• Proven work experience as a Back-end developer In-depth understanding of the entire web development process (design , development and deployment)
• Hands on experience with programming languages like Node.js , Javascript Familiarity with front-end languages (e.g. HTML , JavaScript and CSS)
• Excellent analytical and time management skills
• BE/Btech degree in Computer Science or relevant field

Required Skills:

Back-End Programming, JavaScript, TypeScript, NodeJs, Testing, Node.js, SAAS Product, IT Services, Profitability, ERP, SaaS, IT Service, Web Applications, B2B, Self-Driven, Writing, HTML, CSS, RDBMS, Postgres, MySQL, Git, Microservices, AWS, Infrastructure, Docker, Message Queues, Kafka, CI/CD, Jenkins