Sales Executive

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel-https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Role:

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk"; processes and communications 

Requirements:

• Associate / Bachelor's degree or equivalent experience
• 4+ Years in management
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+
• Project management skills
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Fluent in English.
• Demonstrated verbal and written communication skills.

Responsibilities:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
• Accomplishes customer success human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Drive business improvements based on customer feedback
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Interpret data that translates into action to improve the team.
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Work with Product to prioritize customer features and requests
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Collaborate with product team by providing status updates and customer feedback
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

Job Title : Lead Web App Developer – Frontend

Experience : 10+ Years

Location : Bengaluru

Work Mode : Hybrid (3 days in office)

Role Overview :

We are seeking a Lead Frontend Engineer to build and maintain responsive, cloud-based web applications. This role involves developing efficient user interfaces using React.js, collaborating closely with UX and backend teams, and ensuring high-quality code.

Key Responsibilities:

• Frontend Development: Create and maintain web applications using React.js, HTML, CSS, and JavaScript/TypeScript.
• Collaboration: Work with UX designers to deliver excellent user experiences and ensure seamless backend integration.
• Code Quality: Write clean, efficient, and maintainable code while staying updated with modern practices.
• Build & Deployment: Manage build pipelines with Jenkins, deploy to CDNs, and leverage GCP for scalable solutions.
• Technical Expertise: Implement JavaScript frameworks and libraries for web analytics and use Git for version control.

Requirements:

Technical Skills:

• Proficiency in React.js, HTML, CSS, JavaScript/TypeScript, and Node.js frameworks.
• Strong debugging and problem-solving skills.
• Exposure to RDBMS and SQL (preferred).

Soft Skills:

• Excellent communication and collaboration abilities.
• Leadership skills to guide and inspire a team of developers.
• Education: Bachelor's/Master’s in Computer Science or related fields.

Notice Period: 30 days preferred

Interview Process:

1. Technical Round: Online technical assessment (1 hour).
2. Face-to-Face Interview: In-person interview with the team at the Bengaluru office (3 hours).
3. Final Round: Online interview with the CEO (30 minutes).

Additional Information:

• Candidates from Bengaluru or willing to relocate are preferred.
• F2F interview attendance on a weekday is mandatory.

MCS is seeking a meticulous and detail-oriented Quality Analyst to join our team. As a Quality Analyst, you will play a crucial role in ensuring the highest standards of quality and efficiency in our products or services. Your primary responsibility will be to assess and evaluate processes, identify areas for improvement, and develop strategies to enhance quality across all aspects of our organization.

Responsibilities

• Develop and implement quality assurance standards, procedures, and methodologies to ensure consistency and excellence in our products, services, or processes.
• Conduct comprehensive evaluations and audits of products, services, or processes to identify deviations, defects, or areas of improvement.
• Maintain detailed records of quality assessments, findings, and recommendations.
• Create and update quality documentation, including standard operating procedures.
• Investigate the root causes of quality issues and collaborate with relevant teams to implement corrective and preventive actions.
• Provide guidance and training to teams and employees on quality standards, best practices, and continuous improvement methodologies.
• Establish feedback mechanisms and channels for employees and customers to report quality-related concerns or suggestions for improvement.
• Prepare and deliver regular reports on quality performance, highlighting areas of success and areas requiring attention.
• Ensure that our processes and products adhere to relevant industry standards, regulations, and compliance requirements
• Drive a culture of continuous improvement by identifying opportunities to streamline processes and enhance quality.

Qualifications:

• Bachelor's degree or Master's degree in a relevant field (Quality Management, Business, Engineering, etc.)
• Proven experience in quality assurance or quality control, preferably in a similar industry.
• Strong analytical and problem-solving skills.
• Proficiency in quality management tools and methodologies (e.g., Six Sigma, Lean, ISO standards).
• Excellent communication skills.
• Attention to detail and a commitment to precision.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with quality management software and tools.

If you have a keen eye for detail, a passion for process improvement, and the ability to drive positive change, we invite you to apply. This role offers the opportunity to make a significant impact on our organization's quality standards and contribute to our ongoing success. Apply today to be a part of our quality-driven team!

Mid-Level Bench Sales Recruiter (We are looking for a Leader & Closure) (Should be very highly qualified) (Great English Communication Skills) (If you are not qualified, Don't waste your time)

Very Important: It's an Onsite Job & A Night Shift Job (Do not apply if you are not Qualified) (Don't waste your time)

Competitive good pay

Very Important: Must Be Local to Hyderabad, No town people (Do not apply if you are not Qualified) (Don't waste your time)

Must-Have: Great English Communication Skills

Must-Have: Minimum 1 Year of experience in the field of IT Bench Sales - Must Have US Staffing Experience - (Do not apply if you don't have US Staffing Experience) (Don't waste your time)

Experience in Bench Sales including of H1B s, Opt's, GC s, USC s & EAD s

Must Have Experience Working with Resumes - Full Stack Java, Big Data, Hadoop, Data Engineers

Must Have Experience working with Teksystems, Experis, Randstad, Insight Global, Matrix resources & Many other in this category, We don't work with Indian based companies (Do not apply if you are not Qualified) (Don't waste your time)

Work with the consultant and their comfort with the requirement before submitting for jobs

Track the submissions/Mappings and make regular follow-ups

Should Lead & Take care of the bunch of young bench sales recruiters

Must have a strong Linkedin Profile.

Company Overview:  

At Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day.  

We continue to expand our digital strategy, design, architecture, and product management capabilities to offer expertise, outside-the-box thinking, and measurable results.  

Roles & Responsibilities : 

Familiar with the software development life cycle (SDLC) from analysis to deployment & coding standards. 

Believes in systematic approach to developing the system through clear documentation (flowcharts, layouts, & etc) of functionality, address every use case through creative solutions. 

Ability to integrate the developed functionality and/or component into a fully functional system. 

Ensure unit and integration level verification plan are in place 

Actively participate in troubleshooting, debugging and updating current live system. 

Work closely with analysts, designers and other peer developers. 

Preparing technical training documents for onboarding new engineers. 

Requirements : 

Must have good understanding of Object Oriented Programming 

5 years or more of professional software development experience with 3 or more years of experience developing .NET/C# web applications using Microsoft Development Products 

Define, design and build varied components of web-based and/or mobile applications 

Experience using WPF (Windows Presentation Foundation) to build Windows desktop applications is a plus 

Experience using JavaScript frameworks/libraries (Angular, React, JQuery, D3) is a plus 

Experience with SQL Server (relational databases) and no-SQL Databases (Apache Cassandra or similar) 

Strong analytical skills – be a problem solver and be able to develop complex algorithms 

Strong familiarity of software architecture, databases and design patterns 

Exposure or understanding of deploying applications on cloud platforms like Azure/AWS 

Experience : 5+Years 

Job Location : Remote 

Work Timings : 3pm- 12 am 

Senior Software Engineer - Backend

About the company

We are building analytics on natural language to help product development teams learn from large-scale customer feedback. Since our inception in 2020, we have been backed by top-tier VC firms from Silicon Valley and India. Today, we are proud to partner with some of the fastest scaling Product Led Growth companies. We are growing really fast and excited about having more people join us on this journey

Roles & Responsibilities

• Working closely with founders to develop the entire backend and build out product features at a rapid pace.
• Identifying and driving innovative solutions to address the most critical needs of our customers.
• Work in close collaboration with cross-functional partners in data science, design and frontend functions.
• Solve complex MLOps (model deployment, monitoring, training) challenges.
• Build cost effective and scalable systems.
• Contribute to product development by pitching in with ideas and doing proof-of-concepts.

Qualifications

• Over 2 years of work experience in the industry.
• Experience of domain modelling and deep understanding of distributed systems.
• Proficiency with any part of our technology stack: Golang, Serverless, Event Driven Architectures, NoSql/SQL, Elastic Search, Graphql, Microservice Architecture
• Hands-on experience in using versioning systems like Git.
• Experience working with CI/CD pipelines.
• Experience with automated test suites
• Strong interpersonal skills and a desire to work collaboratively to achieve objectives
• Excellent organisational and analytical abilities

Benefits and Perks

• Autonomy and Ownership
• Smart, Humble and Friendly peers
• Competitive remuneration package with equity options
• Generous vacation
• Maternity and Paternity leaves
• Learning & Development resources
• Initial grant to setup home-office 
• Monthly stipend for coffee / nutritional supplements

• BS/MS in Computer Science or Engineering.
• 8+ years of experience in software development in an object-oriented language such as Java, .NET or Node.Js
• Exceptional design, coding, and problem-solving skills, with a bias for architecture at scale.
• Experience with HTML5, JavaScript, TypeScript, front-end technologies like AngularJS, Redux / React and upcoming web technologies.
• Real-world experience developing large scale commercial services with robust performance, resiliency, and telemetry, delivered both Online and OnPrem.
• Strong knowledge of computer science, algorithms, and design patterns.
• Ability to appreciate complex problems with a thorough design.