Sales Executive (EdTech) for Online Certification Program

Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities :

• Provide exceptional support to customers via phone, chat, and email, addressing inquiries and resolving issues efficiently.
• Collaborate with internal teams, including product engineering and management, to resolve complex cases.
• Research and troubleshoot customer questions, ensuring accurate and timely solutions.
• Maintain detailed records of customer interactions and case resolutions.
• Share knowledge and best practices with team members to foster a collaborative environment.
• Strive to exceed customer expectations by delivering world-class service.
• Continuously develop product and industry knowledge to enhance support capabilities.

Does this position require a degree? :

Yes - The position has a strict, non-negotiable degree requirement. Equivalent experience is NOT permitted, and ALL applicants without the listed required degree WILL be disqualified.

Qualifications :

• Bachelor’s degree is mandatory from a recognized university.
• Excellent time management and organizational skills.
• Strong listening and communication skills, both oral and written.
• Demonstrated ability to problem solve and troubleshoot customer issues.
• Self-motivated and proactive team player with a collaborative mindset.
• Desire to provide outstanding customer service and exceed expectations.
• Work experience in accounting/finance or a related college degree.

Preferred Qualifications:

• Prior customer service experience of 2+ years.
• Experience supporting accounting or finance software products or Accounting degree.
• Ability to adapt quickly to new technologies and processes.

Oracle Apps Finance Functional 

Experience – 10+ years

Location – Gurgaon

Responsibilities:

• Work in a highly-collaborative team environment with an always-evolving mixture of active teamwork and quiet-time passionate about project advancement and self-learning.

• Development of Forms and Interfaces.

• Knowledge on Business Processes with good exposure to AIM & OUM Methodology of Execution and documentation.

Qualifications we seek in you!

Minimum qualifications:

• BE/MBA/M.Tech/MCA

• Solid experience in Oracle Fusion

• Should have expertise and experience on any of the following modules like SCM, Discrete Manufacturing, Distribution, OPM, ASCP or EBS Finance modules like AP, AR, Cash Management.

Preferred qualifications

• Able to work independently on functional P2P modules (PO, AP & GL)

• Good expertise in PL / SQL, Reports, Interfaces, Forms, AOL concepts, XML Publisher, Workflow, Discoverer, OAF.

• Competent in Report development / Forms Development and Interfaces Functional.

• Should be able to work independently. He should have good communication and client interaction skill.

• Good communication skills with positive, flexible attitude.

• Strong experience in Core Java, Multi-Threading, data structures (List/Map/Set) and unit testing with (Junit, Mockito)
• Strong experience with Spring Framework (Spring MVC, Spring REST, Spring Data), ORM frameworks (JPA, Hibernate) and RDBMS (Oracle/MySQL/Postgres)
• Strong experience in applying Object-Oriented design principles and Design Patterns
• Good knowledge of Multi-Tier architecture, Micro Services architecture and Service Oriented Architecture 
• Exposure to AWS Cloud, NoSQL Database (Mongo, Cassandra), Message Broker (Active
• MQ/RabbitMQ/Apache Kafka) and Big Data Technologies (Hadoop/Hive/Spark)
• Additionally, must possess capability to review code, produce technical specification document
• and knowledge of code quality tools (PMD/FindBugs/Sonar)

Athena is India’s largest institution in the premium undergraduate study abroad space. Founded 9 years ago by two Princeton graduates, Poshak Agrawal and Rahul Subramaniam, Athena is headquartered in Gurgaon, with offices in Mumbai and Bangalore, and caters to students from over 15 countries.

Athena’s vision is to help students become the best version of themselves. Athena’s transformative, holistic life coaching program embraces both depth and breadth, sciences and the humanities. Athena encourages students to deepen their theoretical knowledge and apply it to address practical issues confronting society, both locally and globally.

Through our flagship program, our students have gotten into various , universities including Harvard University, Princeton University, Yale University, Stanford University, University of Cambridge, MIT, Brown, Cornell University, University of Pennsylvania, University of Chicago, among others.

Our legacy as pioneers in the study-abroad process, coupled with a creative, open environment and professional growth opportunities, makes Athena a perfect place for those looking to build a lasting career in education. 

If you are excited to work in a dynamic educational environment and love expanding your horizons of emotional and strategic counseling, we look forward to hearing from you!

Learn more:

https://www.athenaeducation.co.in/article.aspx 

Overview of the role: We are looking for someone who will support Athena's Knowledge center 

• Helping/ mentoring Athena students to build web and mobile applications
• Helping build a state-of-the-art web portal and apps for students and counselors
• Support in building Edtech products for Athena

This is ideal for technology enthusiasts who want to make an impact, who love teaching and mentoring students, and also who love building creative tech products. The ideal person would have a deep, driving desire to make an impact and believes in the power of education.

Key Responsibilities

• Own, innovate and support the students with their technology projects 
• Conceptualize the apps, guiding them on coding and stepping them when needed
• Creation of New Algorithms for solving Real World problems.
• Mobile App Development - Android and iOS
• Hybrid mobile applications (both IOS & Android) using ionic, Flutter and react native (preferred).
• Integrate data from various back-end services and databases
• Gather and refine specifications and requirements based on technical needs
• Guiding students to project completion
• Tuned into the latest developments in the desired area including but not limited to application development, database technologies, devops, robotics, etc.

Key Skills-

• Strong fundamentals and knowledge of web technologies, data structures, algorithms, logical flow, and architecture 
• Good communication skills - Ability to motivate and mentor students
• Extremely hands-on in coding 
• Ability to learn, take feedback, and improve
• Knowledge of programming language and technical terminology
• Able to solve complex problems.

Education and Experience: 

• B.Tech/B.Sc/M.Sc (CS), Engineering, or a related field from a good institute
• Good to have experience in teaching and mentoring students in Computer Science modules
• Experience in Android Development
• Preferred 1 year development experience

Why should you be interested?

Impact

• Working with Athena will provide you with an opportunity to bring about a positive impact in the lives of the best students in the country - the future pioneers of the world.
• Opportunity to mentor budding writers

Team and Culture

• We are a young and daring collection of adventurers dedicated to excellence and growth. We are always efficient and occasionally funny.
• The candidate will get a chance to work in a multicultural environment with ex-pats from different corners of the globe.

Professional Advancement

• We believe in providing opportunities for team members to build their skills and become independent drivers.
• We also offer the opportunity to collaborate across our group organizations- Hora.ai (Tech) and Sitare Foundation (education non-profit)- and learn from like-minded, passionate people who have all come together to create an impact. 

Location & Work Environment

The Vatika Triangle; Gurgaon, India

• We have built creative space in a top corporate building in a prime location in Gurgaon. 
• The office is on M.G. Road, a 2-minute walk from the M.G. Road Metro Station.

Our team comprises of creative and colorful characters, all goal-oriented and hungry for growth (and healthy snacks). The work environment is a mixture of formal and playful, as we all strive to get things done while sipping Italian coffee brewed in-house.

We are looking for a dedicated recruiter to join our HR team in identifying hiring needs and filling job openings.
The responsibilities of a recruiter include identifying future hiring needs, designing job descriptions, sourcing candidates through databases and social media, conducting interviews, filing paperwork, and keeping abreast of employment law and legislation.
You should also monitor new and existing employees and act as their advocate.

A successful recruiter has excellent interpersonal skills, is organized and detail-oriented, remains up-to-date with employment legislature, and keeps informed in company hiring and internship programs.
A good recruiter can assess candidates' skills, experience and relevant knowledge and compare them to job requirements.

• Identifying future hiring needs and developing job descriptions and specifications.
• Collaborating with department managers to compile a consistent list of requirements.
• Attracting suitable candidates through databases, online employment forums, social media, etc.
• Conducting interviews and sorting through applicants to fill open positions.
• Assessing applicants' knowledge, skills, and experience to best suit open positions.
• Completing paperwork for new hires.
• Promoting the company's reputation and attractiveness as a good employment opportunity.
• Managing internship programs.
• Keeping up-to-date on current employment legislation and regulations and enforcing them within the company.
• Providing recruitment reports to team managers.

• Any bachelor's degree.
• The ability to conduct different types of interviews.
• Experience with recruitment processes and databases.
• The ability to design and implement recruiting strategies.
• Excellent communication skills.
• Good interpersonal skills.
• Good decision-making skills.
• A working knowledge of employment law and legislation.