software sales

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years. 

We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.  

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. 

Who You Are: 

You are looking for an opportunity to bring your customer centric approach and thinking to an impactful role that allows you to perform various administrative and support tasks, including answering customer emails, chats and text messages, scheduling customer meetings, greeting customers and managing our video conferencing community room/lobby, in addition to tracking and maintaining customer entry logs and call queues. You will be a client facing facilitator to our team for intake of customers and well as following our culture and performance standards. 

You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams.

To be successful in this role, you will be confident, efficient, energetic, positive and optimistic while navigating a high-demand “virtual” room of customers and team members. You are the first impression for our customers to welcome, engage and field customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the success of this role. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. 

What You’ll Be Doing:

• Duties to include: greeting customers, updating the call queue, managing lobby, responding to SMS and email; in addition to building templated customer accounts information when needed
• Answers video calls, chats and emails and will schedule appointments with team members 
• Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments to keep the team accountable via CRM
• Create best practices on waiting room etiquette and maintaining a great zoom room environment
• Enter data into spreadsheets or update office calendars
• Answer and route customer phone calls and oversee transfers
• Assist and send reviews for customers to complete and score/rate their customer experience
• Monitor and logging all systems and customer data to ensure they are up and running properly and timely service is provided
• Assisting and prioritizing at-risk and urgent customer needs in a quick fashion
• Responsible for pipeline organizing and creating task reminders for the team
• Increase your product knowledge and skills by participating in department meetings and trainings
• Other duties may be assigned and/or modified as business needs change

What You’ll Bring: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Experience/Education/Certifications Required:

• Graduation required
• Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
• Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
• Experience answering high call volume calls and solving customer’s needs preferred
• Excellent phone, email and instant messaging communication skills
• Organization skills to keep accurate records and find important information quickly
• Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment
• Patience and listening skills to respond appropriate and interact positively with customers
• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
• Emotional intelligence with the ability to adjust your communication style based on the nature of the call
• The ability to build lasting first impressions and relationships with customers
• Ability to work from home and “camera ready”, which requires a quiet workspace with little to no distractions
• Reliable high speed internet/wifi connection at home with little to no interruptions
• Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
• Knowledge of HighLevel products and services preferred
• Intermediate MAC computer skills including use of multiple monitors and applications
• Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc.

EEO Statement:

At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Identifying ways to overcome clients' initial dislike of company products.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to client service employees.
• Organizing training seminars to enable clients to fully utilize product features and benefits.
• Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

PlanetWise aims to provide a comprehensive carbon management solutions and related

consultancy services. Our perspective is global with an integrated approach to address

environmental, social and economic issues.

Headquartered in Singapore, we offer our clients a vital competitive edge by combining

in-depth industry expertise with the know how to convert solutions into actions. We help

our clients to establish a system to measure carbon footprint of end-to-end supply chain.

Having established the carbon footprint baseline, we assist organisations in identifying

opportunities, potentials and develop actionable roadmap to achieve sustainability targets

across Scopes 1 to 3

We help our clients to manage their carbon handprint by identifying opportunities to

create positive impact on environment and set high confidence target towards carbon

neutrality.

As a Business Development Intern, you will collaborate closely with product development

team to identify and explore growth opportunities, assist in market research and analysis,

and contribute to the development of strategies to drive business growth. This internship

offers an opportunity to collaborate with sales team across different Business units and

developing business development skills and gaining market insights and strategic planning.

Qualification : MBA _2023 / 2024 Batches

Work Location : Bangalore (NO work from Home)

Stipend : 15,000 /- per month

Duration : 6 months.

• PL ownership: Drive and ensure 100% achievement of the targeted sales numbers of the categories. 
• Ensure Profitability by negotiating the best category margins, securing marketing support from brands, and focusing on delivering the budgeted top-line and bottom-line.
• Assortment planning: Ensure we have a competitive catalog compared to other players across brands and sub-categories globally. 
• Customer Experience: Anticipate and create solutions for customer pain points. Should be able to resolve customer escalations and deliver on the expected NPS for the category. 
• Category marketing: Create weekly, monthly, and quarterly calendars  Have joint marketing plans signed off with partner brands, execute the plan in coordination with the internal team
• Operational efficiency: Work with cross-functional teams like CS, Finance, Sales to ensure a smooth functioning system and to be able to deliver on the required set of parameters measured across each function

1. 5-10 years of experience in global category roles, preferably digital categories like gift cards, perks, deals, experiences, loans, insurance, merchandise etc. 
2. Hands-on in Sales, Operations, Catalog and Category Management.
3. Strong analytical aptitude in problem-solving, multi-tasker, critical thinker, and a tactical executioner with a proven track record of finding solutions to business problems.
4. Good communication and team management skills. 
5. Engineering + MBA from reputed colleges would be preferred.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum.

• Researching and prospecting potential clients
• Using all channels to connect and generate leads
• Giving impactful product demo and generating business
• Managing all prospects and focussing on closing deals

Desired Candidate Profile

• Aptitude for sales and hunger for success
• Excellent communication and negotiation skills
• Strong analytical, problem-solving ability
• Efficient time management and a never give-up attitude

• The incumbent is solely responsible for executing a project effectively & efficiently, within the given deadline. One point contact for all the assignment related issues.
• The incumbent should have the ability to manage various projects efficiently at a time.
• Able to explain the concept of Mystery Shopping to Freelancers and should make sure that they register & assign shops to Freelancers based on the criteria provided by the clients
• Train and guide shoppers to perform the audits as per client requirements
• Makes sure that the assignment timelines are strictly followed.
• Should be proactive in getting new Freelancers and add them into our database
• The incumbent should have knowledge about international job portals
• The applicant should be prompt in handling client queries