Sales Executive

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.

Responsibilities

1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
2. Troubleshoot basic product issues and escalate when required.
3. Update all tickets and chats with clean, accurate notes.
4. Meet first response and resolution targets as per internal SLAs.
5. Maintain a consistent brand tone in every customer interaction.
6. Capture customer feedback and pass key patterns to the product and tech teams.
7. Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements

1. Bachelor’s degree or equivalent.
2. One to three years of experience in customer support.
3. Strong verbal and written communication.
4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
5. Ability to manage multiple conversations without dropping quality.
6. Basic problem-solving and the ability to spot recurring issues.

About the role:

We are looking for a PHP developer, responsible for the development and maintenance of the Websites, CMSs, Services, APIs and MySQL databases (writing procedures and complex queries). The developer will be a part of a full-stack team of engineers.

You will be responsible for -

● Hands on experience in Core PHP and MySQL Database.

● Good experience of relational databases, database keys and joins.

● Clear understanding of Object Oriented Programming, CSS, HTML layout.

● Strong experience in JavaScript, Ajax, Jquery and secure REST API.

● Strong skills in JSON parsing as well as XML for fetching data into the application

● Good knowledge of the application deployment process using FTP.

● Basic knowledge of Unix Command / environment

● Should be able write the code independently.

● Knowledge of PHP frameworks and CMS.

● Candidate should be able to follow Best Practices as they apply to coding Languages

● Collaborate with cross-functional teams to define, design, and implement features.

● Unit-test code for robustness, including use cases, usability, and general reliability.

● Identify and correct bottlenecks, work on bug fixing and improving application

performance

● Continuously discover, evaluate, and implement new technologies to maximize

development efficiency

● Must have specific experience and ability to understand business requirements and

translate them into technical / coding requirements.

● Proficient in understanding of code versioning tools, such as Git.

● Must have strong communication skills and be able to think out of the box to

implement defined business logic with minimal impact and revisions.

● Contribute in all phases of the development lifecycle.

Qualification & Experience:

● Engineering Graduate or Post Graduate.

● BS degree in Information Technology, Computer Science or equivalent

● 3 Years of Professional Experience.

Qualification & Experience:

● Engineering Graduate or Post Graduate.

● BS degree in Information Technology, Computer Science or equivalent

● 3 Years of Professional Experience.

Company Overview

Igeeks is The One-Stop Learning Platform. Igeeks provide internship training on latest cutting edge technologies in the industry for easy placements of students. We provide hands-on experience on our real time projects to expose the students on the real world challenges and industry standards of implementing a project. With the guidance of Industry Experts, Online/Offline Courses and blended learning, it allows students to Learn Here and Lead Anywhere.

We helped thousands of students decide their careers. We guarantee that Igeeks is ‘the’ one-stop learning platform that provides students with all the resources needed to make them industry-ready. We aim to deliver our mantra “Everything Learning” to every household that is brewing an aspiring careerist.

We are looking for ambitious, self-driven, and extraversion, persistent individuals who can take higher education to the next level. We are looking for passionate interns who can understand the current education culture and work with our family.

About The Role

This job is an individual role in an employee centred culture, an area where an employee plays a role of spreading word about product, counselling students to increase the reach of IGEEKS. As a BDI/ BDT/BDA in IGEEKS, you're expected to find potential customers through cold calling, counsel the students to choose the right path, understanding perception & need of students, make them understand why Igeeks is unique and assist them to be one of the members at Igeeks.

Job Role : Business Development [Inside Sales/Marketing]

Roles And Responsibilities

• Work closely with the Sales and Marketing team in assisting the growth of the business by acquiring new business leads.

• Pitch and promote Igeeks's services to prospective clients

• Career counseling of prospective students and understanding their learning objectives to offer relevant Igeeks products to them.

• Build sales leads through referrals and cold calling to generate sales (monthly target/revenue oriented)

• Collaborate with the Sales and Marketing team to plan and oversee new marketing initiatives

• Set up meetings to prepare and deliver pitches to prospective clients

• Follow up with potential clients.

• Work with team members to identify and manage risks

Job Skills & Qualification

• Graduation in any degree

• Strong communication skills

• Critical and out-of-the-box thinking

• Excellent organizational and leadership skills

• Ability to perform well under pressure in a fast paced environment

• Ability to work in a target driven environment.

Internship duration : 1 ,2 or 3 months.

• Contribute to the architecture, design and implementation of major components for OrchestrationandDay2operations management solution
• Document software design and implementation
• Innovate – stay on top of new technologies
•  Recommend and maintain technical design methodologies, processes, and standards
• Identify and resolve key technical and customer issues

• Strong programming skill in golang
• Strong understanding and experience working with grpc
•  Experience working with mongodb, redis and etcd
•  Experience delivering and consuming cloud native solutions
•  Experience writing Helm Charts and Kubernetes operator is a plus
•  Excellent Understanding of Operating System concepts and exposure working with networking constructssuchas sockets, database management, multithreaded applications
•  Solid understanding of computer architecture such as multi-core CPU scheduling, virtual memory, andcaching
•  Knowledge and experience with network and technologies is a plus (e.g. SSL/TLS, TCP/IP, HTTP, X509, PKI etc)
• Experience with container technologies like Docker, Docker-compose and Kubernetes
• Experience with cloud technologies, AWS, Azure, VMware vSphere is a plus
• Experience working with development tools and process including Git, CI/CD.
• Bachelor's degree in Computer Science and 5+ years of related experience: or equivalent experience
• Outstanding interpersonal, verbal, and written communication skills - seriously we want people whocancodebut also be on a team

• Deep understanding of technology and passionate about what you do
• Background in designing high performant scalable software systems with strong focus to optimize hardware cost.
• Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide and influence within a dynamic environment
• Strong commitment to get the most performance out of a system being worked on.
• Prior development of a large software project using service-oriented architecture operating with real time constraints.

• You will get a chance to work on cloud-native and hyper-scale products
• You will be working with industry leaders in cloud.
• You can expect a steep learning curve.
• You will get the experience of solving real time problems, eventually you become a problemsolver.

• Competitive Salary
• Health Insurance
• Open Learning - 100% Reimbursement for online technical courses
• Fast Growth - opportunities to grow quickly and surely
• Creative Freedom + Flat hierarchy
• Sponsorship to all those employees who represent company in events and meetups.
• Flexible working hours
• 5 days week
• Hybrid Working model (Office and WFH)

• Candidates for this position can expect the hiring process as follows (subject to successful clearing of everyround)
• Initial Resume screening call with our Recruiting team
• Next, candidates will be invited to solve coding exercises.
• Next, candidates will be invited for first technical interview
• Next, candidates will be invited for final technical interview
• Finally, candidates will be invited for Culture Plus interview with HR
• Candidates may be asked to interview with the Leadership team
• Successful candidates will subsequently be made an offer via email
• As always, the interviews and screening call will be conducted via a mix of telephonic and video call.

Responsibilities:-

• Manage senior business stakeholders.
• Act as the primary point of contact for all Salesforce, Marketing Automation, and CRM initiatives
• Lead workshops gather requirements, and design solutions
• Manage the implementation and delivery of new initiatives
• Hands-on configuration.
• Design, build and deliver salesforce technical design/architecture in line with client requirements;
• -Own architecture and design of complex solution components (Integration, Security, Custom development);
• -Demonstrate technical development skills (scope technical portion of a project and estimate resource requirements);
• -Work closely with stakeholders within client organization;
• -Work closely with and support the Sales community.
• Stay abreast of new Salesforce releases and functionality, making suggestions to improve existing processes and implement new solutions
• Manage and mentor junior team members

Required skills and experience:-

• Experience working across the full Salesforce project lifecycle from analysis, design, testing to implementation.
• You’ll have 5+ years experience of working on deployment teams throughout the project lifecycle, ideally using Agile development techniques.
• You’ll have a proven track record of successful delivery on customer projects, preferably enterprise CRM implementations
• Demonstrable experience supporting and maintaining Salesforce.com CRM applications i.e. SalesCloud, Service Cloud
• Experience with Marketing Automation / Marketing Tools i.e. Marketo or Eloqua
• Previous team leadership/management experience is desirable
• Product discovery and ideation experience
• Conducted focus group sessions/ cross-functional workshops, etc for requirement gathering
• -Knowledge of data and content migration, automated testing, release management, source control tools;
• -In-depth understanding of Salesforce programming including Visualforce, Apex, and API’s;
• -Experience with CRM, CMS, ERP, CPQ, Portals, SSO, E-commerce and ESB/SOA applications;
• Demonstrated ability to drive a product vision, manage a roadmap, and influence without direct authority
• You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
• You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers.
• You’ll have the vision to help us take our company to the next level
• Track record of successfully delivering projects on time, to scope, with high quality.
• Independently driven, resourceful, and able to deliver results with light-touch direction.
• Ability to communicate clearly and effectively with developers, business owners, and senior business leaders.
• Excellent user experience intuition.
• Strong analytical skills.

About Hop:

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

About Individual

Looking for an enthusiastic individual who is passionate about technology and has worked with either a start-up or a blue-chip firm in the past.

The candidate needs to be a multi-tasker, highly self-motivated, self-starter and have the ability to work in a high stress environment. He/she should be tech savvy and willing to embrace new technology comfortably.

Ideally, the candidate should have experience working with the technology stack in the scalable and high growth mobile application software.

General Skills

• 1-2 years of experience in backend development.
• Bachelor's degree in Computer Science, Information Science, or equivalent practical experience.
• Exposure to Behaviour Driven Development and experience in programming and testing.
• Excellent verbal and written communication skills.
• Good time management and organizational skills.
• Dependability
• Accountability and Ownership
• Right attitude and growth mindset
• Trust-worthiness
• Ability to embrace new technologies
• Ability to get work done
• Has good code reviewing skills for conformance.
• Has good software testing skills and good code writing skills.

Technical Skills

• Exposure with back-end programming languages with hands on JAVA, Node JS etc along with Spring framework.
• Database administration and management of a hosting environment such as AWS.
• Sound understanding of relational and non-relational DB systems such as MySQL, Post-gres, MongoDB etc.
• Has experience dealing with JIRA (issue tracking tools), Confluence (knowledge management) tools.
• Experience with building and maintaining microservices.
• Experience with building and integrating the core system with external APIS.
• Good to have: Domain knowledge in the BFSI tech stack.
• Has handled scalability and worked on backend security protocols.
• Has worked on both mobile and web development.
• Has experience and inclination to work on architectural design and review.

Day-to-Day Responsibilities 

1. Contribute in all phases of the software development life cycle.
2. Partake in software and architectural development activities.
3. Conduct software analysis, programming, unit-testing and debugging.
4. Transforming requirements into functional modules.
5. Recommend changes to improve established application processes.
6. Work quickly with a clear bias towards actions and continuous development.
7. Participate in regular code reviews of peers and be open to pairing when necessary.

We have an immediate req for Java Fullstack. Below mentioned is the Job description.

Please start working and share resumes ASAP

ONLY and Only immediate joiners please . We need candidates who can join in October itself

Java Fullstack

Gr Noida

Exp: 5-10 yrs

BackEnd: Java 8 or above, hibernate Springboot RST microservices,  Docker  Kubernetes JOOQ interface, 

Frontend: vue webdev JS components Grey 

Script :      Groovy & Grails