Sales Development Representative

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Job Title: Graphic Designer

Location: Bangalore

Department: Marketing

Employment Type: Full-Time

Reporting To: Marketing Leadership

Role Overview

We are looking for a Graphic Designer who can translate brand philosophy into visually compelling, premium-quality communication across platforms. This role blends strong graphic design, visual storytelling, and content thinking, ensuring that every brand touchpoint feels cohesive, refined, and intentional.

You will be responsible for shaping how the brand looks and feels — from digital platforms and campaigns to events, launches, and internal communications.

Key Responsibilities

Visual Design & Brand Identity

Design high-quality digital artwork for websites, social media, campaigns, ads, presentations, and marketing content.

Maintain and refine brand fonts, typography, colour palettes, and overall visual language.

Create layouts for carousels, posts, banners, lookbooks, flyers, case studies, and other digital collaterals.

Own website visual requirements and ensure a premium, cohesive digital experience.

Design brand collateral and signage for events, launches, PR activities, and in-house celebrations.

Develop marketing materials such as brochures, standees, invites, packaging, and other brand touchpoints.

Social Media Design & Content Writing

Conceptualise and design creatives aligned with ongoing content and GTM strategies.

Write and refine captions, hook lines, short-form copy, and micro-stories aligned with brand tone.

Support visual and textual storytelling for platforms including:

Instagram (posts & reels)

LinkedIn

Threads / community platforms

X (Twitter)

Pinterest

Google Business profiles

Blogs and long-form design content

Founder-led content and campaigns

Collaborate with content team members to ensure alignment between design and copy.

Creative Strategy & GTM Alignment

Translate GTM priorities into strong visual frameworks that enhance brand recall.

Build visual identities for key content streams such as project showcases, design education, behind-the-scenes content, founder storytelling, and launches.

Partner with marketing and leadership teams to develop cohesive creative campaigns.

Events, PR & Launch Collateral

Design creative assets for events, launches, and PR, including:

Backdrops, banners, standees, invites, and PR kits

Brand identity assets for product or space launches

Media and press visuals

Internal event and culture-led creatives

Ensure all collateral aligns with the overall brand aesthetic.

Cross-Team Collaboration

Work closely with design, execution, and project teams to translate real project insights into creative storytelling.

Collaborate with videographers and editors to maintain consistency in colour, pacing, and visual tone.

Review raw footage, stills, and edited content to ensure brand alignment.

Quality Control & Asset Management

Maintain an organised library of brand assets, templates, fonts, and design guidelines.

Ensure all creative output meets high standards of visual consistency and quality.

Required Skills & Qualifications

• Strong graphic design skills with a refined visual sensibility.
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• Ability to balance creativity with brand consistency.
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• Experience designing for digital platforms and marketing campaigns.
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• Comfort with content thinking and basic copywriting for social media and campaigns.
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• Strong attention to detail and quality control.
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• Ability to collaborate across teams and manage multiple priorities.
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• Preferred Profile
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• Background in graphic design, visual communication, or related fields.
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• Experience working with premium, lifestyle, or design-led brands is a plus.
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• Comfortable working in a fast-paced, collaborative environment.

Company Overview: 

Softlink Global is a leading IT software company specializing in digitalizing logistics and freight forwarding operations. With a strong global presence across 50+ countries, our innovative, cutting edge ERP solutions empower businesses to streamline and optimize complex operations, enhance efficiency, and drive profitability for global clients. We operate from offices in Singapore, the USA, and the Philippines, and across major cities in India, including Mumbai, New Delhi, Chennai, Bangalore, Kolkata, Ahmedabad, and Hyderabad. 

Position Overview: 

We are looking for a Full Stack Developer (3–5 years) who can go beyond code to understand and solve real business problems. This role requires someone who is equally comfortable writing efficient, scalable software and articulating complex ideas clearly to both technical and non-technical stakeholders. A successful candidate will combine solid development skills with logical reasoning, solution-oriented thinking, and the ability to collaborate effectively across teams. 

Job Description:

1. Application Development: 

∙ Design and develop scalable and maintainable web applications using C#, ASP.NET, MVC, and MS SQL. 

∙ Implement user interfaces with React and modern JavaScript to create intuitive user experiences. 

∙ Apply a solution-oriented approach to translate business requirements into clean, reliable code. 

2. Database Management: 

∙ Write, review, and optimize SQL queries for data-heavy operations with a focus on performance and accuracy. 

∙ Contribute to database design, ensuring consistency, security, and scalability.

3. Collaboration & Teamwork: 

∙ Work closely with product managers, designers, QA, and other developers to shape technical solutions that address real-world logistics challenges. 

∙ Actively participate in sprint planning, whiteboard discussions, and design sessions to drive clarity and alignment across teams. 

4. Code Quality & Debugging: 

∙ Follow best practices for clean code, version control, and documentation. 

∙ Diagnose complex bugs, conduct root cause analysis, and implement robust fixes. ∙ Technology Innovation: 

∙ Stay current with new technologies and development practices to continuously improve product quality.

∙ Contribute ideas for architectural improvements, refactoring opportunities, and better engineering processes. 

Ideal Candidate Requirements: 

∙ Bachelor’s degree in Computer Science, IT, or a related field 

∙ 3 to 5 years of hands-on experience in software development using any of the following: C#, ASP.NET, React, JavaScript, SQL 

∙ Strong interest in building full-stack applications and working in a product-driven environment

∙ Logical reasoning and a proactive attitude toward learning and problem-solving

∙ Good communication skills and a willingness to learn from peers and mentors

Key Responsibilities:

 Technical Expertise: Leverage technical knowledge to support sales teams and provide

accurate, technical solutions to meet customer needs.

 Commercial Awareness: Apply commercial understanding to enhance the precision of

deals and customer proposals.

 Customer Solutions: Understand customer requirements and present customized

technical solutions that align with their business goals.

 Collaboration: Work closely with sales teams to build strong customer relationships and

drive revenue growth.

 Communication: Exhibit excellent communication skills, creating compelling sales

presentations and effectively collaborating with customers, vendors, and internal teams.

 Solution Development: Develop solution architecture, detailed equipment lists, and

presentation materials to meet customer requirements.

 Customer Support: Assist customers with technical issues related to equipment setup

and resolve any post-sales concerns.

 Negotiation: Facilitate negotiations with potential customers, aligning technical and

commercial aspects for successful deals.

 Quotation Management: Prepare accurate quotations based on customer requirements

and ensure timely delivery through Regional Sales Managers.

 Vendor Coordination: Negotiate with vendors to secure backup quotes and select

appropriate vendors based on technical product needs.

 Performance Tracking: Track issued quotations to monitor win rates, processing time,

and the proportion of clean orders received.

 Internal Support & Coordination: Provide technical sizing, product selection, and

support to Regional Sales Managers, ensuring timely and accurate quotations.

 Sales Support: Assist Regional Sales Managers and Dealers in technical discussions with

customers to facilitate deal closure.

 Order Processing: Review purchase orders, ensure compliance with submitted offers,

and coordinate with customers for amendments when necessary.

 Execution Handover: Once orders are finalized, pass on clean orders along with all

required documentation to the Sales Operations Manager (SOM) for execution.

 Team Collaboration: Partner with the Regional Sales Manager to meet and exceed

assigned regional sales targets.

Qualifications & Skills Required:

 Strong technical skills and comfort in leading technical discussions.

 Sales aptitude with a keen interest in interacting with customers.

 Proactive approach with a strong customer focus and problem-solving skills.

 Ability to quickly learn and adapt to new products and technologies.

 Excellent interpersonal and teamwork abilities.

 Knowledge of the PLC/Controller BMS industry preferred, though experience in HVAC is

also acceptable.

 Familiarity with commercial terms and conditions and their application in sales

processes.

 Proficiency in MS Office tools including Word, Excel, PowerPoint, and Project.

Preferred Qualifications and Experience:

 Engineering Degree (Electrical, Electronics, Mechanical)

 Strong communication and presentation skills.

 Familiarity with basic PLC and DDC design and software applications.

 Experience: 3-5 years of relevant in BMS or HVAC/ELV industry

Strong knowledge of PHP web frameworks laravel

• Proficiency in modern HTML/CSS
• Excellent skills and experience with Apache, Laravel, Javascript, JQuery, Bootstrap and MySql
• Knowledge of best practices, cross browser compatibility and developing for mobile devices
• Understanding the fully synchronous behavior of PHP
• Understanding of MVC design patterns
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Knowledge of object oriented PHP programming
• Strong knowledge of the common PHP or web server exploits and their solutions
• Understanding fundamental design principles behind a scalable application
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes
• Familiarity with SQL/NoSQL databases and their declarative query languages
• Proficient understanding of code versioning tools, such as Git

We are looking for Backend Developer to join our team. Fieldproxy is the first of its kind product in the space - and we are looking for out of the box thinkers with original thought process and lateral thinking. The code you ship will be used by thousands of users every day helping them get their work done. You will join a young, dynamic and fast-paced environment, work with cross-functional teams to design, build, and roll out products that deliver the company's vision and strategy.

Responsibilities :

- Backend development with Node.js, MongoDb and Typescript.

- Developing and testing flexible, scalable applications.

- Collaborate with Front end developers to produce optimum output.

- Think out of the box, discuss and implement your own ideas over the phase.

Required skills :

- Strong knowledge in creating RESTFUL APIs(web service)

- Proficient understanding of code versioning tools: Git.

- Good knowledge of Docker & Shell scripting

- Basic knowledge in web fundamentals: HTML, CSS

- Experience in DevOps is an added advantage.