Sales Development Representative

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

About Estontec

Estontec Group Managing FOUR rapidly growing brands in India. All Brands are founded & executed with a vision to create a better tomorrow for everyone. Creating Jobs & means of livelihood for over 500 people globally. Management Team brings in over 100-man years of experience in Technology, Innovation, Marketing & Building Businesses.

Our Brands

Haloocom

Fastest growing brand in the Enterprise Communications Platform. Now present in 6 countries & spread across all the major cities in India, constantly innovating & upgrading its applications based on the ANI (Artificial Narrow Intelligence) tools like NLP Voice BOTS & Chat BOTS.

BrandonWheelz

India's Most Trusted Transit Media Advertising Brand. Operational in 82+ cities with over 100 impactful campaigns. BrandOnWheelz uses Technology & Transparent processes to give Real-time Status of campaigns for the Customers.

Kottanz

Popularly Known as the: GIFTS OF INDIA. Creating, Changing & Uplifting the Lives of over thousands of underprivileged Families in India. Kottanz today has become a livelihood for more than many women in need. All our products are 100% natural & handmade

ADZ

AdZ is on a mission to fuel innovation in the in-app advertising industry and it is part of more than 100 popular apps so far, and the rapid growth has made AdZ the fastest-growing advertising platform of its kind. AdZ believes in turning your dream marketing campaigns into a plan and executing the same with measurable tools to scale your business's outcomes.

The role

We are looking for a motivated and well-spoken individual to join our Operations team. You will be in charge of doing everything it takes (from tweaking the design to doing research on the product and audience to analysing the conversion rates for the client) to optimise a great ad campaign. Ultimately, the operations manager and fleet supervisor is the bridge between the people on the business end of the company and the programming and vendor side.

You need to work with people,vendors, project delivery, and as per company strategy. You will be responsible for Coordinating with the fleet, printing & mounting team to ensure that the artwork is pasted as per the order guidelines.

Key responsibilities

• Meet contractual requirements for advertising campaigns with a high degree of accuracy 
• Serve as a point of contact between advertisers and internal departments to ensure all client needs are met 
• Gather client design requirements and work with in-house designers/outside vendors to ensure all creative needs are met  
• Implement and schedule advertisement campaigns for a range of clients across a wide variety of industries and digital media platforms.
• Coordination with the fleet, printing & mounting team to ensure that the artwork is pasted as per the order guidelines
• Manage the launch of new custom units to ensure the success of campaign and revenue goals 
• Analyse ad campaign reports and provide recommendations to sales representatives/clients 
• Drive the Operations, Implementation & Client servicing unit end to end
• You will be responsible for the post-sales implementation of the car branding on the site
• Coordination with the fleet agency to ensure that the required fleet is available in the requested city.
• Implement business reviews of campaigns and address preset metrics for success 
• Onboarding new vendors for fleet, printing and mounting teams.

Key skills and experience required

• Bachelor degree in any field .
• The candidate should have good communication skills and good negotiation skills.
• A candidate who knows multiple languages is preferred.
• The candidate should be smart in handling Vendor Management.
• Experience in developing KPIs, dashboards and media analytics 
• Candidate who has Fleet management knowledge or transit media knowledge (Preferred).
• Campaign management in Advertising (Preferred)
• The candidate should be open to travelling all over India.

Perks

• Health Insurance of 1 lakh sum insured, Covers self + children + spouse.
• 30 Annual Paid Leave (18 Casual + 12 personal time off).
• Rewards and Recognitions program
• Annual Company outing to celebrate Success together

We are looking for "Content Marketing Manager" for Reputed Client @ Chennai Permanent Role.

Experience: 4 - 6 Yrs

Must Have Skills: Good flair for Writing with marketing touch

Good To Have Skills: Social media skills, Digital marketing, SEO, Video Editing

Key Responsibilities:

• Candidate should have knowledge and hands-on experience in content writing skills to position software services to business users and leadership team

• Should be able to work with technical team members to understand the service, solution being provided and convert it into simple English that business leaders (non IT ) can understand

• Should be able to work with diverse set of people

• Should be able to understand the cultural nuances of US customers

• Partner with marketing, sales, alliances, and delivery teams to develop suitable collaterals to position our services

• Should be able to do US overlap hours (India time 2 pm – 10 PM )

Technical Experience Mandatory

• Good command over English

• Mandatory: Marketing flavor while writing the content

Professional Attributes:

• Should be able to work independently on the technical and creative writing

• Should be a good team player and work in collaboration with varied set of people in delivery, sales and partner teams

• Ability to align with US region

• Ability to coordinate and get work done through partners for social media / website related areas

Educational Qualification: Any Degree

Business Development Executive :

Job Title: Business Development Executive

Location: [ Hyderabad ]

Experience: 2+ years in Business Development

Company Overview:

Interakt Techsol Pvt Ltd is a dynamic and innovative technology solutions provider, specializing in cutting-edge products such as B2Z, 7 Chain, JKC Junket Chain, TAMP, and Dustalk. We are committed to revolutionizing the industry and empowering businesses with transformative solutions.

Job Description:

As a Business Development Executive at Interakt Techsol Pvt Ltd, you will be responsible for driving revenue growth through strategic partnerships, client acquisition, and market expansion efforts. Your primary focus will be on promoting and selling our suite of products to potential clients.

Key Responsibilities:

Identify and develop new business opportunities to drive revenue growth.

Build and maintain strong relationships with key decision-makers and stakeholders.

Conduct market research to identify potential clients and market trends.

Collaborate with the marketing team to develop effective sales strategies and campaigns.

Present product demonstrations and proposals to prospective clients.

Negotiate contracts and agreements with clients to ensure favorable terms.

Work closely with the project management team to ensure successful implementation and delivery of projects.

Meet and exceed sales targets and KPIs set by the company.

Requirements:

Bachelor's degree in Business Administration, Marketing, or a related field.

Proven track record of 2+ years in business development, preferably in the technology industry.

Strong communication, negotiation, and interpersonal skills.

Excellent organizational and time-management abilities.

Ability to work independently and as part of a team.

Knowledge of CRM software and sales analytics tools is a plus.

The candidates should have:

·  Strong knowledge on Windows and Linux OS

·   Experience working in Version Control Systems like git

·  Hands-on experience in tools Docker, SonarQube, Ansible, Kubernetes, ELK.

·  Basic understanding of SQL commands

·  Experience working on Azure Cloud DevOps

About the Role

We are looking for a technically curious, Software Development Engineer in Test to develop core test automation infrastructure to make testing cycles efficient.In this role, you will be responsible to develop UI and API level automation infrastructure that will simplify adding new automated tests, for the product team. This is a growing team, which makes for many opportunities to be involved directly with product management, development, sales, and support teams. Everybody on the team is passionate about their work and we’re looking for similarly motivated “get stuff done” kind of people to join us!

Roles & Responsibilities

• Collaborate with cross-functional teams, Product Managers and Developers to define the project quality goals, testing strategy, test plan, and test cases
• Review test-design, guide other team members to improve quality, report product/solution quality, escalate if needed: be the gatekeeper for quality
• Build test automation infrastructure and automate test cases
• Engineering dashboards (e.g. JIRA) to provide insights into test cycles
• Be ready to adapt to the changing priorities
• Ensure tests are running in Continuous Integration (CI) model and moving towards Continuous Delivery (CD) goal
• Play well with others! Be a great teammate and help maintain our positive culture

Skills Required

• Experience in API Testing, Security Testing and Performance Testing (JMeter, Gatling etc)
• Familiar with SQL and popular databases (Postgres, MySql etc)Experience in using Build automation tools (Maven, Gradle, bundler etc)
• Experience in using Continuous Integration tools (Jenkins, Hudson etc)
• Experience in using BDT frameworks (Jbehave, Cucumber, Lettuce etc)

We are looking for experts who can authoritatively write How-to guides, tips, and tricks for iPhone, Mac, Windows, Video Games, and the web in general.

The job requires you to have the following skills:

• You must be a computer geek. That kind of person who is the source of all things tech in the family.
• You must be able to write and explain tech in a way that is understandable to even non-expert users.
• You must have solid English writing skills.

Below are a few examples of the kind of work we expect you to do:

• https://allthings.how/how-to-use-snap-camera-filters-in-microsoft-teams/">How to Use Snap Camera Filters in Microsoft Teams
• https://allthings.how/how-to-enable-and-use-breakout-rooms-in-zoom/">How to Enable and Use Breakout Rooms in Zoom
• https://allthings.how/best-ai-writing-assistant-apps/">Best AI Writing Assistant Apps and Tools of 2020
• https://allthings.how/how-to-freeze-your-screen-on-google-meet/">How to Freeze your Screen/Camera on Google Meet
• https://allthings.how/how-to-scan-documents-using-files-app-on-iphone/">How to Scan Documents using Files app on iPhone
• https://allthings.how/how-to-intelligently-block-websites-in-chrome-and-microsoft-edge/">How to Intelligently Block Websites in Chrome and Microsoft Edge
• https://allthings.how/how-to-change-dns-server-easily-on-a-windows-10-pc/">How to Change DNS server easily on a Windows 10 PC

Think you're a good fit for the job? Let's talk.