Sr. HR Generalist (IT Experience)

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The CS + Project Management Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic project management, and end-to-end delivery.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account/ Project Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with domestic and international customers and managing stakeholders across time zones and regions
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Experience in fast-paced startup environments preferred
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

WHAT YOU’LL DO:

• Lead in the design and development of robust, scalable, and efficient software solutions, ensuring the highest standards in all aspects of software development.
• Design and implement high-quality, test-driven, scalable backend code for various client projects using TypeScript and Nest.js Develop and maintain APIs to support consuming teams.
• Work closely with frontend teams to optimize REST API integrations, ensuring efficient data fetching and caching strategies.
• Create and maintain documentation, implement and follow best practices for development workflow.
• Partner closely with Project Managers and other teams to ensure the successful delivery of significant software projects, coordinating resources and managing timelines for smooth project execution.
• Efficiently prioritizes and plans complex tasks, and influences a respectful, inclusive work environment, fostering continuous learning and growthContribute innovative ideas to ensure we deliver the best solutions for our clients.
• Act as a technical mentor to more junior engineers, fostering a culture of continuous learning and improvement.

WHAT WE’RE LOOKING FOR:

• Strong proficiency in English (written and verbal communication) is required.
• Experience working with remote teams in North America and Latin America, ensuring smooth collaboration across time zones.
• Deep expertise with Typescript and NestJs framework.
• Experience with authentication workflows and authorization mechanisms (OAuth, JWT)Experience with testing frameworks and best practices, including unit testing, integration testing, and e2e testing.
• Solid understanding of web technologies in general.
• Solid understanding of backend design patterns.
• Experience with designing applications that use and consume databases (SQL, ORM, etc).
• Extensive experience with building and maintaining versioned APIs Strong knowledge of GCP or other equivalent cloud platforms.
• Understanding of containerization technologies for development environments.
• Experience with messaging systems and patterns, ideally with tools like Google Pub/Sub or equivalentExperience with CI/CD pipelines for deployments (GitHub Actions preferred).
• Knowledge of security best practices, including CSP and OWASP Top 10, Ability to communicate effectively with technical and non-technical stakeholders.
• You should feel comfortable explaining technical concepts in simple terms.
• Experience working in fast-paced, Agile environments, balancing priorities across multiple projects.
• Experience mentoring junior engineers and leading development teams.

Nice to Haves:

• Experience with Algolia, Ninetailed, and Salsify
• Experience with front-end technologies like React and frameworks like NextJs
• Experience with Terraform and DevOps principles
• Certification in Cloud Development on any modern platform

Required: Car Sales executive At Ahmedabad, Rajkot, Surat, Navsari

About the Company- automotive industry ( Car Dealership )

Experience of at least 1 TO 2 years as a Car Sales Executive

(Preferably from - a ( automotive industry)

Location - Ahmedabad, Rajkot, Surat, Navsari

Job Description:

Position Overview:

We are seeking a dynamic and customer-focused Car Sales Executive to join our thriving car dealership showroom. The ideal candidate will be responsible for assisting customers in finding the perfect vehicle to meet their needs, providing exceptional customer service, and contributing to the overall success of our sales team.

Key Responsibilities:

• Customer Interaction: Engage with customers in a courteous and professional manner, actively listening to their needs and preferences. Provide detailed information about available car models, features, and pricing.

• Sales Process: Guide customers through the entire sales process, from initial contact to the final sale. Present and demonstrate vehicles, provide test drives, and explain financing and leasing options.

• Product Knowledge: Maintain a thorough knowledge of the car dealership's inventory, including specifications, features, and pricing, to assist customers effectively.

• Customer Service: Ensure a high level of customer satisfaction by addressing customer inquiries, resolving any concerns, and maintaining a positive and helpful attitude at all times.

• Sales Targets: Achieve and exceed monthly sales targets and quotas set by the dealership management.

• Documentation: Complete all necessary paperwork accurately and efficiently, including sales contracts, financing applications, and vehicle registration.

• Follow-up: Maintain ongoing communication with potential and existing customers to nurture leads, answer questions, and facilitate follow-up visits.

• Market Trends: Stay informed about industry trends, new car models, and competitor offerings to provide customers with up-to-date information.

Qualifications:

• 1-3 years of experience in car sales or a related field.

• Strong interpersonal and communication skills.

• Ability to build rapport with customers and provide exceptional customer service.

• Knowledge of automotive features, specifications, and financing options.

• Proven track record of meeting and exceeding sales targets.

• Professional appearance and demeanor.

• Valid driver's license.

Benefits:

• Competitive base salary and commission structure.

• Health, dental, and retirement benefits.

• Training and development opportunities.

• Employee discounts on vehicles and services.

• Friendly and supportive work environment.

Technical Content Writer & Strategist – CRM & Digital Transformation

Location:

Hybrid – Noida

Department:

Marketing & Growth

Reports To:

Manager – Marketing

Experience Required:

3–5 years in technical content writing, preferably in CRM, SaaS, or B2B tech.

🚀 The Role

We’re seeking a Technical Content Writer & Strategist who can simplify the complex and craft compelling, tech-driven stories. This role is made for you if you have a knack for turning CRM workflows, Salesforce use cases, or digital strategy frameworks into impactful blogs, whitepapers, and email sequences.

You’ll write for decision-makers, tech leaders, and digital stakeholders—delivering content that’s clear, authoritative, and conversion-ready.

💼 What You’ll Do

• Write long-form technical content: Deep-dive blogs, implementation guides, whitepapers, how-tos, product overviews, and explainers.
• Simplify technical concepts: Translate complex CRM, API, or integration language into accessible content for B2B audiences.
• Create SEO-first content: Use tools like SEMrush to drive search performance.
• Collaborate with SMEs: Work closely with developers, architects, and consultants to ensure technical accuracy.
• Craft LinkedIn content: Ghostwrite strategic posts for founders, CXOs, and tech leaders.
• Support marketing campaigns: Develop content for email drips, landing pages, lead magnets, and product launches.
• Leverage AI tools: Use Claude AI, ChatGPT, Grammarly, etc., to enhance writing speed and tone alignment.
• Maintain documentation standards: Build and refine internal and external docs with clarity and consistency.

🎯 What You Bring

• 3–5 years of technical content writing experience for B2B or SaaS audiences.
• Deep understanding of CRM platforms (Salesforce preferred), digital transformation, and enterprise tech.
• Proven ability to translate complex technical ideas into business-readable content.
• Solid research and interviewing skills to collaborate with product and solution teams.
• Familiarity with SEO, analytics tools, and performance tracking.
• Excellent storytelling skills—both long-form and short-form.

🌟 Bonus Points If You Have

• Experience working with Salesforce partners or CRM consultants
• Published thought leadership in CRM, AI, digital transformation, or SaaS
• Familiarity with tools like Notion, WordPress, or other content management platforms

Database Architect & Engineer

Work Mode - Work from Home

Experience Required - 5+ Years

Immediate joiners are preferred.

Job description

Seeking a seasoned Database Architect with expertise in Oracle and/or PostgreSQL, system wide migrations, and complex query creation and optimization. The ideal candidate should have at least 5 years of experience in database management and be able to work independently. Key responsibilities include defining a schema for a new product, managing and maintaining databases, planning and executing system wide migrations, creating and optimizing complex queries, ensuring the security and integrity of the database, and providing training and support to team members. This role requires excellent communication and problem-solving skills, as well as a strong understanding of database architecture, design, and security.

Responsibilities:

- Design, implement, and maintain Oracle and PostgreSQL databases

- Expert in ETL tools, data integration, and migration processes

- Create and optimize complex SQL queries for performance and efficiency

- Develop and refine database functions, procedures, and packages

- Analyze and troubleshoot database performance issues, implementing tuning solutions

- Ensure database architecture aligns with application needs and best practices

- Collaborate with development teams on data models and database design

- Provide documentation, training and support to other team members

- Assure quality, security and compliance requirements are met as part of projects

delivery

Qualifications:

- 5+ years of experience with Oracle and/or PostgreSQL

- Experience in designing database schemas from scratch

- Experience with documentation such as ERDs and DB Relations

- Experience with system wide migrations

- Strong understanding of database architecture and design

- Experience with complex query creation and optimization

- Experience with performance tuning and troubleshooting

- Strong understanding of database security

- Experience with database backup and recovery

- Excellent communication and problem-solving skills

- Bachelor's degree in Computer Science or related field is a plus

- Experience in development of SaaS enterprise scale product

- Experience in working with globally distributed teams following Agile methodology

and Scrum.

- Experience in working with modern CI/CD tools and related ecosystem of

applications - uDeploy, Jenkins, Artifactory, Maven etc.

- Experience using source control tools like Git, SVN etc.

1. Will be responsible for running manpower staffing solution like temporary and permanent staffing solution with Revenue Generation Model.

2. Will be accountable for creating and signing up agreements with clients.

3. Should handle existing client and adding new clients for our Manpower staffing service.

4. Recruitment for Clients requirements and Inhouse requirements should be executed effectively.

5. Should execute HR Generalist role ( Recruitment, Appointing Process, Induction, HR policy and process creation, Attrition,Training the team, Appraisal, Disciplinary action.

6. Should Manage the Team efficiently.

7. Responsible in training and grooming juniors.

8. Maintainance or process, reports are mandatory.

KRA

*Profit Generation Through Running Manpower consulting vertical (Staffing solution ) and Training Candidates in HR End to End Process.

*Always Clients expectations should be exceeded

*HR Generalist complete Process to be handled efficiently

Academic Qualification

 B.Tech/B.Sc/MSc in Electronics only

Job Description / Responsibilities

 1.    Thorough knowledge in MS office tools

2.      Knowledge in technical content writing

3.      Domain knowledge in Electronics and Communications Systems is an added advantage

• A field sales executive travel to locations to advocate supply of products to the customers they have targeted and the ones who they are already dealing with.
• It also involves operating outside their offices pitching potential clients and to maximise the company's sales of their products and services.
• These tasks are often performed over cold calling or knocking all doors or even scheduling all meetings with the customers at the offices.
   

Responsibilities

• Primarily your focus should be on the sale of products and services to probable customers within a specific region.
• It is completely different from being a general sales executive because this particular job role demands you to travel either to find new clients or customers or to maintain relationships with the customers whom you are already working with.
• Must contact all the clients and potential customers to discuss their products would meet their requirements.
• Arrange meetings with the clients or visit their offices or homes to persuade them to buy a product or subscribe to any service which your company is offering.
• Focus should be to increase the sales of the company
• Should provide a concise description of the products and services to the customers and also drawing attention to the benefits of the available services.
• Carry out price negotiations with the customers on behalf of the organization to reach a favorable agreement for both.
• Must also carry out a survey to figure out the current trends in the industry such as prices of the products and the demand for it etc.
• Must totally focus on increasing the business by making various sales targets and estimating sales targets.
• They need to generate business leads for the company which they are working for and also prepare and maintain statistical data and provide reports whenever necessary.

• Proven experience in Mobile application development using flutter
• Design and Build sophisticated and highly scalable apps using Flutter
• Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
• Use of Model-View-Controller ( MVC) and Model-View-ViewModel-Controller (MVVM) as it relates to designing, developing architecture, and developing maintainable, testable, and functional software that meets product requirements.
• Resolve any problems existing in the system and suggest and add new features in the complete system
• Must have Flutter knowledge to build cross-platform mobile apps for Android, IOS, and Web apps. This should include making responsive UIs to efficiently query data and also manage states in an optimized manner.
• Must have knowledge of version controlling
•