Sr. HR Generalist (IT Experience)

Onboarding & Support Specialist

Care Team

Looking for a trailblazing Concierge Extraordinaire to join our team!!

We are seeking an experienced, mid-senior level Onboarding & Support Specialist with a passion for student success, high-touch customer service, and a knack for lead conversion. If you have exceptional communication skills with a flair for understanding diverse client needs—especially from the USA, UK, and Canada—and are ready to make an impact, we’d love to hear from you!

Responsibilities:

• Student Support: Respond to student questions and support queries via chat, email, and voice during both US and India hours.
• Lead Conversion: Engage with potential students and convert leads into customers through personalized interactions and service excellence. Ensure students are excited to join and remain in the program.
• Follow-up: Regularly check in with students to ensure their success, satisfaction, and continued engagement with the service.
• Collaboration with Engineering & Product Teams: Work with engineering and product teams to address support issues and suggest product improvements based on student feedback.
• Teacher Interface: Act as a liaison between students and teachers to ensure timely, personalized responses to student queries and concerns.
• Teacher Operations Coordination: Collaborate with teacher operations to ensure the timely delivery of student reports, personalized roadmaps, and other key educational materials.
• Real-time Support: Provide immediate, on-the-spot support to both students and teachers to resolve any issues that arise during live sessions or activities.

Qualifications:

• International Client Experience: Minimum of 2 years’ experience working with international clients (especially from the USA, UK, and Canada), with an understanding of regional nuances, preferences, and communication styles.
• Concierge/High-Touch Customer Service: Minimum 2-5 years, Proven background in high-touch customer support, concierge services, or other client-facing roles that require personalized attention and problem-solving.
• Lead Conversion Experience: Demonstrated ability to successfully convert leads into customers, effectively nurturing prospective clients and guiding them through the decision-making process.
• Problem-Solving: A track record of managing complex client issues and solving problems effectively, even in high-pressure situations.
• Excellent Communication Skills: Strong verbal and written communication skills, including the ability to adapt your communication style to fit the cultural expectations of clients in the USA, UK, and Canada.
• Empathy & Listening Skills: A keen listener with a high degree of empathy, able to understand student frustrations and offer appropriate solutions.
• Organized & Detail-Oriented: Meticulous in tracking interactions, following up efficiently, and ensuring all client queries are fully resolved.
• Technologically Savvy: Comfortable with modern technology and support tools (e.g., Zendesk, Slack, Zoom), with the ability to troubleshoot and diagnose technical issues.
• Collaboration & Teamwork: Comfortable working collaboratively in a cross-functional environment, liaising with colleagues across departments to ensure student success.
• Adaptability & Training: Quick to adapt to new tools and workflows, eager to learn, and open to feedback for continuous improvement.
• Analytics & Tracking: Ability to track and report on key performance metrics such as support performance and lead conversion rates.
• Customer-Centric Approach: A commitment to going the extra mile for students, ensuring all their needs are met, and that issues are fully resolved before closing tickets.
• Career Growth Orientation: Eagerness for long-term professional growth and development within the company.
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Additional Requirements:

• Mid-Senior Level: We are specifically looking for individuals at the mid-senior level—please apply only if you are not a manager or team lead.
• Communication Style: You should be proficient in US, UK, and Canadian English slang, and have a comfortable, engaging, and approachable communication style suited for these regions.
• Student-Centric Focus: A deep understanding of student needs and a commitment to providing the best possible support and care.
• Professionalism: A strong sense of professionalism, a dedication to both personal and professional growth, and respect for colleagues and clients.
• Risk-Taking & Innovation: A willingness to take calculated risks, try new approaches, and continuously learn from mistakes.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• A supportive and dynamic team environment where innovation and creativity are encouraged.

How to Apply: If you meet these qualifications and are excited about the opportunity to make a difference in students' lives, please submit your application today! We look forward to hearing from you.

Responsibilities:

1. Collaborate across different teams to understand project requirements and user needs.

2. Conduct user research, usability testing, and gather feedback to make informed design decisions.

3. Create wireframes, prototypes, and high-fidelity designs for web and

mobile applications.

4. Design intuitive user interfaces that optimise user interaction and

experience.

5. Ensure designs adhere to brand guidelines and maintain consistency

across platforms.

6. Iterate on designs based on user feedback, usability testing results, and industry best practices.

7. Stay updated with the latest UI/UX trends, tools, and technologies to

continuously improve design processes and outcomes.

8. Communicate design ideas, concepts, and rationale effectively to the

team members directly involved in the project as well as the clients.

Requirements:

1. 4-7 years proven experience as a UI/UX Designer or similar role with a strong portfolio showcasing relevant work.

2. Proficiency in design tools such as Adobe XD, Sketch, Figma, or similar software.

3. Solid understanding of user-centered design principles and best

practices.

4. Experience with user research techniques, usability testing, and user

interface prototyping.

5. Strong analytical and problem-solving skills with attention to detail.

6. Excellent communication and collaboration abilities to work effectively in a team environment.

7. Ability to multitask, manage priorities, and meet project deadlines in a

fast-paced

Position: Travel Sales Consultant

Location: Saket, New Delhi

Experience: 1 - 2 years (Freshers can also apply)

Minimum Educational Qualification: Graduation

Employment Type: Full-time

Salary : Rs. 18000 - 25000

Responsibilities And Duties

Connect with our prospective clients both over the phone, email, and chat.

Ask the right questions to ascertain the needs of each unique traveler

Recommend and sell the right trip to the client based on their needs including any extra services that may enhance their experience.

Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates.

Act at all times with the purpose of providing a life-changing experience

Things you will need to bring to begin your adventure with us:

Sales skills - You'll have that edge when it comes to sales and understanding how to provide amazing customer service. You'll be target-driven, and up for any challenge.

Travel experience - You'll be a globe trotter who has an incurable case of the travel bug.

Academic achievements - You'll have been a high flyer with academic accomplishments.

Career ambition - You'll love the thought of a challenging career that can take you places.

Benefits:

Unlimited Earnings - You'll work on a fixed base salary plus uncapped commission; the more you sell, the more you'll earn! First-year average earnings are around 1 Million with potential for year-upon-year growth as you build your client base.

Training and development at our own in-house Learning Centre - We will provide you with all the tools you need to get up and running, as well as ongoing training to further develop your skills and knowledge.

Career development and advancement opportunities.

Unbeatable company culture.

Roles and Responsibilities:

Strategize & Execute campaigns on Facebook, Google Ads & other portals to drive growth.

Work on optimization of campaigns through lever like CTR, conversion rate, average order value, etc.

Analyzing & Reporting of Data & executing changes based on learnings.

Coordinate with agencies & design team to ensure campaign implementation.

Planning & Testing of creatives & Audiences Work on creatives & communication for the ads on various portals.

Understand business growth and track record through analysis

Requirements:

Digital Marketing

Experience: 3-4 years

Good written and verbal communication skills.

Knowledge of Microsoft Excel, Google/Facebook Ads and any other Paid Marketing certifications.

We need to have resumes that talk about ROAS, CAC, 

About the Job:

As an Odoo developer, you will work together with your technical colleagues, a project manager and functional analysts. You will be building, integrating and maintaining Odoo implementations for our customers.

What we Offer:

● Interesting digital Odoo projects for the biggest Odoo partner in Europe!

● A long term collaboration in a stable and fast growing company with open culture

● A lot of fun and great colleagues!

Role Responsibilities:

● Analyze business requirements

● Develop and customize Odoo modules

● Integrate Odoo with 3rd Party systems

● Troubleshooting

● Share ideas on how to continuously improve the system and way of working

Requirements:

The desired candidate should have below skills:

● Working knowledge of Python with the Odoo-framework (minimum 3 years experience)

● Should be familiar with the latest versions of Odoo.

● Have experience with Object Oriented programming.

● Have knowledge of PostgreSQL.

● Should have experience with Python unit testing.

● Have experience with setup of interfaces between different systems using API’s.

● Should be familiar with Agile and Scrum methodology.

● Have experience with collaboration tools like Git, Buildout, Jira, Confluence, etc

● Have experience with Linux (Ubuntu)

● Experience with other frameworks of Python is a plus.

● Front-end experience (Javascript, CSS, HTML) is a plus.

Non-technical requirements:

● You are available to join us in our Bangalore office from Day 1.

● You have strong communication skills.

● You have strong analytical skills.

● You are customer friendly and service minded.

● You are social, flexible, assertive and have a dynamic mindset.

● You are a teamplayer, but can also work independently.

What you need to have:

• Proven work experience as a UI/UX Designer.
• Minimum 3 to 7 years of experience designing interfaces for mobile and web applications.
• Portfolio of a design project.
• Up-to-date knowledge of design software like Adobe XD, Illustrator, and photoshop.
• Team spirit: strong communication skills to collaborate with various clients.
• Good time management skills.
• Thinker and problem-solving skills.

• Executing all visual design stages from concept to final hand-off to the client.
• Conceptualizing original ideas that bring simplicity with user-friendliness to the complex design.
• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas.
• Combine creativity with an awareness of the design elements.
• Conduct ongoing user research.
• Don't forget to attach previous work or Behance portfolio link.

Design, create and weave web apps using AEM.

- Your work will include structuring websites, building custom components, workflows, JAVA APIs, and unit testing.

- Design, build and configure web CMS with Adobe Experience Manager and other technologies like Java, HTML/DHTML, XML, JavaScript, web services, etc.

- Meet and exceed strategic business objectives using technology solutions and take on the mantle of Senior AEM full stack developer

What do you need:

- 4 plus years of experience in developing websites built with the help of Adobe Experience Manager and related web technologies.

- Additional advantage if there is an experience in Sightly (HTL), Core Java/J2EE (JSP + Servlets).

- Expert level experience with AEM and AEM 6.3+ in production is the must.

- Experience working with Adobe Managed Services

- Strong knowledge of the AEM DAM

- Experience implementing Applications as OSGi Modules

- Experience developing RESTful applications using the Sling Servlets

- AEM 6.3/6.4 Experience: 6 months - 1 year

- AEM 6.0 version and above Experience: Minimum 3 years

Additional Skills :

- Experience managing AEM ACL's is a plus

- Experience working with and integrating other products in the Adobe Marketing Cloud is a plus

- Experience with eCommerce is a plus

- Knowledge of command-line tools and scripting is a plus

- Familiarity with OWASP and other relevant security practices is a plus

Know your work :

This role of Adobe AEM Developer focuses on technical responsibilities and day-to-day key activities for this role can be as below :

- Work on project development or support projects or implement fixes for application support projects using technologies mentioned above in the experience section

- Discussing critical issues with AEM Architect

- Discussion about the implementation approach for fixing an issue

- Releasing fixes on QA, UAT using automation tools

- For Production release coordinate with the Release Manager

- Code review and refactoring fixes

- Ensure professionalism is maintained in terms of code quality, code performance, maintainability, and reusability

- Estimates work stream-related activities accurately with Team Lead or Project Manager or Service Delivery Manager and reports anticipated deviations, clearly and at the earliest possible opportunity.

- Ensure work is completed as per the project plan/timeline shared by PM or SDM

- Ensure regular updates on tasks to Team Architect or PM or SDM based on which they can handle product expectations.

What you get as our Senior AEM Developer:

- Amazing workplace and colleagues in the IT corridor of Bangalore

- Competitive salary at par with the best in the industry

- Immense exposure to new technologies

#AEMDeveloper #AdobeExperienceManager #SeniorAEMDeveloper #AdobeAEMDeveloper #AEMfullstackdeveloper #SeniorAEMDeveloper

Notice Period & Location :

Notice Period - Immediately

Location - Bangalore