Sr. HR Generalist (IT Experience)

About the Company

MyOperator is a Business AI Operator and category leader that brings WhatsApp, voice calls, and AI-powered chat & voice bots together into one unified business communication platform.

Unlike fragmented tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands, including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster customer responses, higher resolution rates, and scalable engagement without increasing headcount.

Role Overview

We are looking for a high-ownership Operations Intern who wants hands-on exposure to backend operations at a fast-growing AI SaaS company. This is not a shadow internship you will work on real operational responsibilities and will be considered for full-time opportunity upon successful completion of the internship. The tenure of internship will be of 6 months at Noida Sec 2

Key Responsibilities

• Support coordination with telecom operators and data center partners
• Assist in vendor management and asset tracking
• Handle operational requests and queries through the ticketing system
• Support basic troubleshooting of assets and infrastructure (with guidance)
• Assist with day-to-day administrative and backend operations
• Ensure smooth execution of operational processes in a fast-paced environment

Who Should Apply

• Graduates (BBA preferred; B.Com / BA / BSc are welcome)
• 0–1 year of experience or strong internship exposure in operations
• Strong communication and coordination skills
• Comfortable working with MS Excel, Word, and PowerPoint
• Willingness to learn technical and operational systems
• Ability to take ownership and work independently

What You Get

• Hands-on exposure to AI SaaS, telecom, and infrastructure operations
• A steep learning curve with direct interaction with cross-functional teams
• Laptop reimbursement

Location: Bangalore

Experience: Fresher-2 years

Type: Full-time | On-site

Open Roles: 2

Start: Immediate

Why this role exists

Most AI agents fail not because of models—

but because they sound wrong, behave inconsistently, and don’t handle real conversations.

This role exists to own the craft layer:

• Make agents sound natural, human, and trustworthy
• Make them reliable across real-world conversations
• Make them fast to deploy without endless iteration cycles

What you’ll do

You will not just write prompts.

You will design conversational systems that perform in production.

1. Own conversational quality across deployments

• Achieve 80%+ quality scores on insurer QA audits
• Design conversations across:
• Hindi
• English
• 3+ regional languages
• Ensure agents sound:
• Natural
• Context-aware
• Consistent across interactions

2. Build a reusable prompt and workflow library

• Reduce new workflow launch time from 3 weeks → 5 days
• Create standardized:
• Prompt templates
• Conversation flows
• Objection handling patterns
• Ensure new deployments do not start from scratch

3. Design human-like conversational behavior

• Move agents from:
• Scripted → adaptive
• Robotic → human-like
• Focus on:
• Tone
• Pauses
• Context retention
• Personalization
• The output should feel like:
• “This sounds human”
• not
• “This sounds like a bot”

4. Improve agent performance continuously

• Analyze:
• Call transcripts
• Failure cases
• Drop-offs
• Iterate prompts and flows based on real usage data
• Ensure performance improves across:
• Conversion
• Resolution
• Customer experience

5. Reduce deployment friction

• Minimize back-and-forth during agent setup
• Create clarity in:
• Requirements
• Conversation logic
• Expected outcomes
• Enable faster, cleaner deployments with fewer iterations

6. Align conversations with business outcomes

• Design conversations that drive:
• Conversions
• Retention
• Resolution
• Ensure prompts are not just “good”—they are effective

What success looks like

• QA scores consistently ≥ 80% across languages
• New workflows go live in ≤ 5 days
• Agents sound natural and human-like
• Iteration cycles reduce significantly
• Conversation quality directly improves business outcomes

Who you are

• You have 0-2 years of experience in conversation design, content, or AI prompting
• You have worked on:
• Chatbots / voice bots / conversational systems
• You understand:
• Language nuances
• User psychology
• Real-world conversation flows
• You care about:
• Detail
• Quality
• Real user experience

What will make you stand out

• Experience working with:
• Multilingual conversational systems
• Strong writing and structuring ability
• Familiarity with:
• LLM prompting techniques
• Conversation analytics
• Ability to debug:
• Why a conversation failed, not just rewrite it

Compensation

Upto ₹50,000/month (fixed)

(Aligned with role scope and impact expectations)

Why join

• You will define how AI agents actually feel to customers
• Your work directly impacts:
• Customer experience
• Conversion rates
• Product perception
• You will build the craft layer of an AI platform

What this role is not

• Not generic content writing
• Not static script creation
• Not disconnected from real user interactions

What this role is

• A designer of conversational systems
• A builder of human-like AI experiences
• A driver of quality and performance in AI agents

One question to self-evaluate

Can you design conversations that consistently feel human, handle edge cases, and drive outcomes at scale?

Responsibilities

·    Support and Expand the Investment Performance Calculation and Reporting Applications within Nuveen. 

·    Understand and document business and functional requirements for performance calculation and reporting

Required Skills

·    Candidate must have 7-10 years of experience working with Asset Management firms

·    Candidate must have 3-5 years of experience working on investment performance calculation & reporting projects

·    Candidate must have 3-5 years of experience with projects related to IBOR systems for Asset Management firms supporting all the major asset classes

·    Candidate must be able to query and analyze data using SQL tools

·    Candidate must have excellent oral and written communication skills

·    Candidate must have strong analytical and troubleshooting skills

·    Bachelor’s degree from an accredited four-year university in IT/ Computer Science

Preferred Skills

·    Knowledge of Leveraged Loans asset class

·    Knowledge of FactSet and Eagle Performance

·    Working knowledge of Jira & Confluence

·    CFA or CIPM certifications is plus

Full Stack Developer – React + Node.js + SQL + Team Lead + Excellent comms

Job Title: Full Stack Developer (React + Node.js + SQL)

Experience: 7+ years

Job Summary:

We are seeking a highly capable full stack developer proficient in React, Node.js, and SQL. The ideal candidate will be responsible for developing scalable web applications and APIs, integrating with relational databases, and delivering high-quality, maintainable code.

Key Responsibilities:

• Design and develop front-end interfaces using React with Redux/Context API.
• Build RESTful APIs and backend services using Node.js (Express.js).
• Integrate and optimize SQL queries with PostgreSQL, MySQL, or MS SQL Server.
• Ensure responsive design and cross-browser compatibility.
• Collaborate with UI/UX designers, testers, and backend engineers.
• Write unit and integration tests to ensure code quality and reliability.

Required Skills:

• Strong hands-on experience with React.js and Node.js.
• Proficiency in SQL and experience with relational database systems.
• Knowledge of RESTful API design and microservices architecture.
• Familiarity with version control systems (Git), CI/CD pipelines.
• Strong understanding of HTML, CSS, and JavaScript (ES6+).

Good to Have:

• Experience with GraphQL, TypeScript, or NoSQL databases.
• Cloud deployment experience (AWS/Azure).
• Containerization knowledge (Docker/Kubernetes).
• Agile/Scrum project methodology experience.

Overall 8+ years of experience in performance testing.

Should know App Dynamics Or any monitoring tools.

We are looking for an enthusiastic product management intern who can turn ideas into reality and lead our product development cycle.

1. Product design and development skills

• Feature prioritization
• User research
• Visual design
• Wireframing Prototyping
• Market research
• Database designing
• User testing.

2. Marketing skills

• Drafting marketing plans
• Growth hacking A/B testing
• Landing page creation(HTML)
• Content creation
• Understanding Google Analytics
• Google Ads.

3. Design skills

• Paper prototyping

• Figma(optional).

1. Define our Product roadmap, planning, prioritization, tracking, and stake-holders dependency management.
2. Work closely with product designers and developers and ensure functional requirements including edge cases are all captured and designs are all approved by all stakeholders.
3. Authoring different test scenarios for user stories and functional testing of the same.

4. Define metrics, objects that are aligned with business goals and measure feature/release specific success.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.
3. Receive offer letter if selected.

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.

• Delivering a complete front- end application
• Ensuring high performance on mobile and desktop
• Writing tested, idiomatic, and documented JavaScript, HTML and CSS
• Coordinating the workflow between the graphic designer, the HTML coder, backend developer, and yourself
• Cooperating with the back-end developer in the process of building the RESTful API
• Communicating with external web services
• Expertise of Angular and good command over TypeScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Good understanding of server-side CSS preprocessors such as Stylus, Less, etc depending on your technology stack
• Good understanding of UI/UX technologies such as HTML5, CSS3, Bootstrap
• Understanding accessibility and security compliance depending on the specific project
• User authentication and authorization between multiple systems, servers, and environments
• Understanding fundamental design principles behind a scalable application
• Thorough knowledge of web markup and experience with UI component library like Angular Material
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Experience in working with service workers in angular and caching
• Proficient understanding of code versioning tools, such as Git

• 2+ years of work experience
• B.E/B.Tech or any other related field

• B.E (Aeronautical/Mechanical)/AME
• 1 -3 years experience in Aerospace Technical publications and S1000D, ATA2200 specifications.
• Experience in Engine Manuals (EM/EMM/CR/CIR etc.), Aircraft Maintenance Manuals is preferred.
• Previous use and/or knowledge of Adobe FrameMaker, Quicksilver, and/or Arbortext Editor required.
• Ability to read, analyze, and interpret technical procedures, technical manuals, illustrated parts lists, and schematics. Ability to write technical manuals, procedure manuals, and service bulletins.
• Ability to effectively present information and respond to questions from managers, team members, and customers.
• Familiar with rules and usage of ASD STE 100.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form..

• Strong understanding of HTML, CSS, CSS preprocessors, JavaScript, Object-oriented programming (OOPS), Design patterns, Web principles, and UI Libraries like Bootstrap.

• Strong skills in JavaScript frameworks and libraries (React).  

• Understanding of UX research and design processes.

• Expert in REST web services.

• Understanding of providing optimum web performance.

• Experience using repositories, build & deploy tools like git and Jenkins.

• Experienced with modern JavaScript coding, testing, debugging, and automation techniques

• Experience in unit test formation and understanding of jest enzyme and snapshot testing.

• Experience with popular React.js workflows (such as Flux or Redux)

• Demonstrable experience with React State management - Redux-Saga and popular React.js workflows

• Experience with data structure libraries (e.g., Immutable.js)

• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

• Excellent knowledge of React hooks.