Sale representative

Application Monitoring

Position Description

JD2 – SRE: Digital Channels Application Support

Experience: 6–9 years in Production Application Support / Site Reliability Engineering (Banking/Financial Services)

Work Model: 24x7 rotational shifts, ODC environment (no personal digital devices)

Responsibilities

Act as SRE for Digital Banking, Middleware, and Infra components.

Provide production support for Internet Banking, Mobile Banking, Cards, Payments, Digital Wallets, APIs.

Troubleshoot customer authentication flows (SSO, OAuth, 2FA, session management).

Lead and drive P1/P2 bridge calls, coordinating with app, infra, DB, and network teams.

Support API-driven integrations with third-party fintech/payment partners.

Perform proactive monitoring, certificate renewals, and infra health checks.

Enhance observability (Dynatrace, Logscale, Splunk, Grafana, Bigpanda, ThousandEyes).

Propose and implement automation solutions (Jenkins, Ansible AWX, Python, Shell) to reduce manual work.

Support release and deployment readiness for digital channels in ODC environment.

Conduct RCA for major incidents and recommend resilience & scalability improvements.

Monitor SLIs/SLOs for digital user experience (latency, availability, throughput).

Ensure security & compliance for API and digital banking platforms (SSL/TLS, PCI, fraud monitoring).

Partner with client stakeholders to maintain operational stability and high availability.

Collaborate with business stakeholders on banking-critical issues and ensure compliance with SLAs and regulatory standards.

Participate in DR drills, HA testing, and compliance audits.

Core Technologies (L2 / Deep Knowledge)

OpenShift (Kubernetes), Linux/Unix/Windows, Database, Networking, Middleware.

Common Tools (L1.5 – Awareness for All)

Bigpanda, Grafana, ThousandEyes, Splunk, ServiceNow, Jira, Confluence, Netcool, Siren, Glassbox.

Must Have Skills

Strong experience in Digital Banking & Middleware application support.

Hands-on experience with Internet/Mobile banking platforms, card services, and payment gateways.

Infra knowledge (servers, certificates, OS, networking).

Strong observability and monitoring (Dynatrace, Logscale, Splunk).

Incident management & RCA leadership, especially in client-facing bridge calls.

Strong Knowledge of ITIL processes (Incident, Problem, Change, Major Incident Management).

Awareness of banking compliance standards (PCI-DSS, SOX, InfoSec policies).

Ability to work under strict SLAs and regulatory environments.

Nice to Have

Kafka, VFaas, F5/Datapower, Akamai Control Center.

Salesforce (Apex), Pega, SharePoint.

Java, Node.js, JavaScript, Python, C#.

ETL, Hadoop, Teradata, Bigdata.

Evolven, Ansible AWX, CI/CD and automation (Jenkins, Ansible).

1.Pre-Flight Inspection:

● Conduct thorough pre-flight checks on the drone, including battery levels, sensors, propellers, and GPS calibration.

● Ensure all firmware and software are up to date for both the drone and remote controller.

● Verify that the drone is in optimal operating condition, including payload attachments, if applicable.

2.Flight Planning:

● Plan the flight route based on mission objectives, considering factors like altitude, weather conditions, and airspace regulations.

3.Safe and Efficient Flight Operations:

● Monitor drone telemetry data during flight (e.g., battery level, GPS signal, altitude, and speed).

● Ensure real-time communication with ground personnel and provide situational updates as necessary.

4.Emergency Procedures:

● Be prepared to handle emergencies such as low battery, lost GPS signal, or malfunctioning sensors.

● Execute safe and controlled emergency landings if required.

5.Post-Flight Data Handling:

● Safely retrieve the drone and perform a post-flight inspection, checking for any damage or malfunctions.

● Offload data collected during the flight, ensuring secure storage and proper labeling.

● Provide a detailed flight report, documenting any issues, flight conditions, and mission outcomes.

Minimum Requirement’s :

● must be 18+

● Must have at least 50hrs Flying experience.

● Should have knowledge of basic photography to handle camera settings for manual mode.

● Should have good smooth hand manipulation control with camera moments.

● Can keep his control calm in panic situations.

● A drone pilot should be familiar with drone hardware and software, including drone flight controls, GPS systems, and camera setups.

● Can take rapid decisions (depending on situations)

Digital marketing encompasses various roles and responsibilities, including: 

 1. Digital Strategist: Developing comprehensive digital marketing strategies aligned with business goals.

 2. Content Creation: Crafting engaging content for websites, social media, emails, and other digital channels. 

 3. SEO Specialist: Optimizing online content to improve search engine rankings and visibility. 

 4. Social Media Manager: Managing and executing social media campaigns across platforms.

 5. Email Marketing Specialist: Creating and executing email campaigns to nurture leads and engage audiences. 

 6. PPC Specialist: Managing pay-per-click advertising campaigns on platforms like Google Ads. 

 7. Analytics and Data Analyst: Analyzing digital marketing metrics to measure campaign performance and derive insights.

 8. Web Developer/Designer: Ensuring the website is user-friendly, aesthetically pleasing, and optimized for conversions. 

 9. Digital Advertising Manager: Overseeing online advertising efforts, including display ads and social media ads.

 10. CRM Manager: Utilizing customer relationship management tools to optimize customer interactions and retention.

 11. Influencer Marketing Coordinator: Collaborating with influencers to promote products or services.

 12. Video Marketing Specialist: Creating and optimizing video content for digital platforms.

 13. Mobile Marketing Specialist: online sales platforms.

 15. Brand Manager: Ensuring consistent brand representation across all digital channels. These roles work together to create a cohesive and effective digital marketing strategy.

About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.

Overview

Database administrator (DBA) will be the performance, integrity and security of a database. You'll be involved in the planning and development of the database, as well as in troubleshooting any issues on behalf of the users.

Job Responsibilities:

• Monitoring system performance and identifying problems that arise.
• Install and maintain the performance of database servers.
• Develop processes for optimizing database security.
• Set and maintain database standards.
• Install, tune, implement and upgrade DBMS installations
• Write and deploy MYSQL patches
• Upgrade and improve application schema and data upgrades
• Manage database access.
• Performance tuning of database systems.
• Install, upgrade, and manage database applications.
• Diagnose and troubleshoot database errors.
• Recommend and implement emerging database technologies.
• Create and manage database reports, visualizations, and dashboards.
• Create automation for repeating database tasks.
• Be available for on-call support as needed.

Skills Required:

• A minimum of 3 years' experience as a database administrator.
• Strong and Proficiency in data manipulation languages, including MS SQL,
• Advanced knowledge of database security, backup and recovery, and performance monitoring standards
• Understanding of relational and dimensional data modelling
• Strong mathematical and statistical knowledge
• Excellent written and verbal communication skills
• Impeccable attention to detail

• Ensure processes used for system testing are adequate and appropriate 
• Develop manual test procedures 
• Work closely with the development team to ensure that Leica Microsystems products meet (and exceed) end-user expectations 
• Develop and maintain the system and user acceptance tests and scripts based on product requirements  
• Procure, create and manage test data required 
• Executing system and user acceptance tests and producing test logs and issue reports 
• Management of test coverage to ensure all requirements are adequately tested 
• Participate in troubleshooting and triaging of issues to generate root cause identification and resolution 

Our Expectations:  

• Bachelor of Engineering or Masters in software engineering / Informatics or equivalent. 
• Experience in device/embedded software testing 
• Experience of working in an Agile environment, testing user stories, and participating in SCRUM, sprint planning, and backlog review activities. 
• Excellent communication skills, fluent in verbal and written English. 
• Experience working with CI tools (ideally TeamCity). 

Nice to have / Ideally:  

• ISEB/ISTQB Foundation Certified tester. 
• Experience in medical device quality standards such as IEC 62304, ISO 13485, and ISO 14971. 
• 3-6 years of experience in testing medical device applications. 
• Experience working with teams across the globe. 
• Experience testing end-to-end applications that interact with hardware devices. 
• Experience in the Cybersecurity domain 

• Develop user-facing features, while building reusable code & libraries for future use
• Optimize application for maximum speed & scalability
• Ensure the technical feasibility of UI/UX designs
• Ensure that all user input is validated before submitting to the back-end

Experience

• 1-3 Years work experience in Frontend
• Experience working with libraries/frameworks like ReactJS, AngularJS, KnockoutJS, BackboneJS, DurandalJS, etc.
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc
• Proficiency with HTML5, CSS3. Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.
• Proficient knowledge of cross-browser compatibility issues & ways to work around them.
• Proficient understanding of code versioning tool - GIT
• Good understanding of SEO principles and ensuring that application will adhere to them