SQL Developer - Night Shift

We are in search of a young and energetic team lead for our engineers with 3-4 years of experience. Technical prowess in the below areas are must haves

• Full stack development experience in NodeJs backend with React/React Native front end
• Experience in working with Git flow, unit and end-to-end test cases. CI/CD pipelines and deployment to AWS infrastructure
• Proficient in designing and building webapps/mobile with structured/unstructured database systems
• Have an eye for detail and advocate for a good end user experience
• Exposure to agile development

 If you have team leading experience under your belt, that would be a plus. Candidates need to have good communication skills (verbal and written), be proactive and have a go getter attitude. On the job, you will have to 

• Ensure the business requirements are met with respect to functional and technical specifications established
• Guide, mentor, and help out younger team members
• Do code reviews and ensure there are minimal to no tech debts
• Design and review technical architecture, unit test cases and CI CD pipeline
• Collaborate with designers, business analysts, and contribute to product development at the organizational level
• Test and deploy solutions and work with our QA team to squash those nasty bugs
• Iterate and improve code design and clear off technical debt such as test coverage and technical design improvements

You will be part of the core team that builds platforms that could transform the lives of frontline workers around the world.

Developing Marketing Strategies: Creating comprehensive plans to market properties effectively. This includes identifying target audiences, setting marketing goals, and determining the best channels to use (e.g., social media, email campaigns, print advertising).

Creating Marketing Materials: Designing and producing various materials such as brochures, flyers, newsletters, and online content. This often involves working with graphic designers and copywriters to ensure high-quality, persuasive content.

RESPONSIBILITIES:

• Oversee the sales process to attract new clients.
• Work with senior team members to identify and manage risks.
• Maintain fruitful relationships with clients and address their needs effectively.
• Prepare and deliver pitches to potential investors.
• Foster a collaborative environment within the organization.
• Transfer call to the supervisor after initial explanation.

SKILLS:

• Excellent spoken English.
• Both Graduate/Undergraduate may apply.
• Ability to develop good relationships with current and potential clients.
• Excellent communication skills.
• Knowledge of productivity tools and software.
• Ready to work in Nightshift.

Salary: 12,000.00 - 27,500.00 per month

Role: Business Development Executive (BDE)

Industry Type: BPO / Call Centre

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: BD / Pre Sales

Education

UG: Graduation Not Required

Key Responsibilities

The Candidiate is responsible for driving the success of LoyaltyXpert’s Services & brand promise in the Indian Market. This person will:

• Assist in the formulation of strategies to build a lasting digital connection with consumers
• Plan and monitor the ongoing company presence on social media (LinekdIn, Twitter, Facebook etc.)
• Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
• Be actively involved in SEO efforts (keyword, image optimization etc.)
• Prepare online newsletters and promotional emails and organize their distribution through various channels
• Provide creative ideas for content marketing and update website
• Collaborate with designers to improve user experience
• Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.)
• Acquire insight in online marketing trends and keep strategies up-to-date
• Maintain partnerships with media agencies and vendors

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.

This role demands hybrid WFO(2 days a week)

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Improve customer NPS ration.
• Aid in product design and product development.
• Operate as the lead point of contact for all matters specific to our customers.
• Support and coordinate with the tech team to ensure seamless delivery to clients.
• Collect feedback and survey on customer satisfaction.
• Become SPOC for allocated customer.
• Prepare and share weekly and monthly reports with the reporting manager on customer performance.
• Own the product knowledge base.
• Map the customer journey and identify improvements at every stage.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Develop a trusted advisor relationship with key customer stakeholders.
• Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
• Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
• Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
• Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
• Constantly work towards providing innovative strategies for delivering customer delight.
• Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Requirements:

• MS-Excel professional.
• API Functional Knowledge.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Experience in SAAS based product, CRM, or ERP.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Must-Have: Highly organized and able to multitask.

Good to Have:

• You should be passionate about engaging customers and expanding their use cases through our product.
• You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
• You have good data analysis and data-driven decision-making skills.
• Strong project management skills.
• 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
• Strong Technical Background Preferred.

• Able to create a UI and UX that would make the app simple to use and delight users.
• Firm grasp of the React Native, JavaScript, and TypeScript language and its nuances, including ES6+ syntax including DOM Manipulation and the JavaScript object model.
• Familiarity with code versioning tools (Such as Git, SVN, or Mercurial)
• Familiarity with RESTful APIs.
• Able to fix the occurring bugs and iteratively improve the app, include newer features and keep the app up to date with all the iOS updates/ libraries that will be released.

We are building a workspace for Marketing teams - Think Webflow for Marketing teams, Grafana for Marketing teams who operate on large data sets and need a clear intuitive interface to look at all their data.

Traditionally Marketing teams have always had to depend on a large BI team to provide them with the data they need to make decisions. Clarisights eliminates this by giving Marketing teams everything they need in one intuitive, collaborative reporting platform.

We work with large enterprise Marketing teams around the world like Delivery Hero - The world's largest food delivery co., HelloFresh the world's largest mealkits delivery co. etc.

Our platform is central to how business teams make decisions and you will work on the interface that these teams use. We are helping non technical business users get comfortable with data by giving them a platform they can use to drive.

What makes this role challenging? Think Google Docs, Slides and Sheets all combined in one platform. We have a collaborative text editor which is used by teams together and we built our table grid which is extremely powerful. Tables, being one of the heaviest and most used widgets we have, have records composed of metric data(averages, share percentages, comparison data), multiple creatives(images, videos, gifs), trends(charts inside each cell) and a lot more.

The huge amount of data points naturally increases the amount of DOM nodes and thus it becomes memory heavy and CPU intensive to run the app in the browser. One table can have 500 records that the users can scroll through at once. Now imagine having 10+ of such tables in one tab, and each report comprising of multiple tabs. And we also support features like drilldowns/breakdowns, column freezing, row freezing, in the tables all while ensuring a smooth user experience.

We decided to build it from scratch using React Virtualize since most table libraries did not give us the performance or features we need. We also extensively use charts to visualize data and as we are scaling, a lot of these components have to be rebuilt to handle the volume of data we process.

We are only getting started, we want to make our platform a lot more collaborative and immersive by giving teams ability to interact with charts by adding annotations and ability to tag team members and leave notes for them. This might seem a solved problem when you look at collaboration on Google Docs but it's an extremely tricky problem for us as we don't deal with static data the way you have it with Google Docs.

Unlike read only dashboards which do not allow edits after building, our platform is meant for collaboration within teams. Think of how shitty collaboration was for design teams before Figma.

We are looking for someone who obsesses over performance and is comfortable with profiling performance, can think of frontend architecture. We are also looking for a lead who can mentor the team on performance and scale.

While working with such complex interfaces, often times, performance and the tech becomes a bottleneck for the user experience we strive for. We are looking for someone who —

• Understands fundamentals of Application Design and has designed/architected applications from scratch.
• Has worked on large-scale applications, and setup/maintained its data pipelines (data flows from backend to frontend)
• Has architected efficient and reusable front-end systems that drive complex web applications

• 3+ years of JavaScript experience, including concepts like asynchronous programming, closures, types.
• HTML/CSS experience, including concepts like layout, specificity, cross browser compatibility, and accessibility
• Experience with browser APIs and optimizing frontend performance
• Previous experience with dashboard apps, charts framework, window virtualisation
• Has written Generators for project setup
• Comfortable with tech like Postgres, Docker, Rails
• Understands tooling like Webpack, Babel

Experience with React and Typescript is preferable but not necessary.

• Understanding the data flow and familiarise oneself with the app components
• One feature/task like updating something that touches majority of the app — this is again aimed to get familiarity with the whole codebase in the quickest way
• Synchronising the data pipelines by adopting better serialisation protocols
• Creating avenues to improve app performance (by profiling and benchmarking)