SQL Developer - Night Shift

Location: Remote / Work From Home

Experience: 3–5 Years

What You'll Do

• Configure and manage Jira Service Management (JSM).
• Implement ITSM processes, including Incident, Change, Problem, and Request Management.
• Create and customize workflows, automation rules, and dashboards.
• Integrate Jira Service Management with Confluence and third-party tools.
• Provide technical support and continuously optimize service management processes.

Requirements

• 3–5 years of hands-on experience with Jira Service Management (JSM).
• Strong understanding of ITIL and ITSM best practices.
• Experience with Jira Administration, JQL, and Automation.
• Knowledge of Confluence and REST API integrations.
• Excellent communication and problem-solving skills.

We are looking for someone with a hacker mindset who is ready to pick up new problems and build full stack AI solutions for some of the biggest brands in the country and the world.

As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

We're looking for a creative, detail-oriented Content Creator to join our marketing team. As the voice of EditPDF123, you'll craft compelling content that educates, engages, and inspires our audience. You'll play a key role in shaping our brand narrative, driving awareness, and fostering community engagement across various platforms.

Key Responsibilities:

• Develop and execute content strategies that align with our brand values and business objectives.
• Create high-quality, original content for our website, blog, social media channels, and marketing materials, including articles, infographics, videos, and social media posts.
• Collaborate with the marketing and product teams to create promotional materials and product-related content.
• Analyze content performance metrics and adjust strategies accordingly to maximize engagement and reach.
• Stay abreast of industry trends and incorporate best practices in content creation and distribution.

Qualifications:

• Bachelor's degree in Marketing, Communications, English, Journalism, or related field.
• Proven experience as a Content Creator, Copywriter, or similar role with a portfolio of work.
• Excellent writing, editing, and communication skills.
• Strong understanding of SEO principles and social media marketing.
• Creative thinker with the ability to generate fresh ideas and translate complex topics into engaging content.
• Self-motivated with strong organizational skills and the ability to manage multiple projects simultaneously.
• Experience with content management systems, digital publishing, and analytics tools.

Join Us:

If you're passionate about storytelling and want to contribute to a company that's making a real difference in the world of digital document management, we'd love to hear from you. Apply today to become part of the EditPDF123 family, where your creativity and innovation can shine.

Job Title: Technical Specialist - Mobile/Web Application (React, React Native)

Location: Bangalore, India

Company: Mobile Programming LLC

Notice period: Immediate joiners required only.

Experience : 8+ years

Job Description:

We are seeking highly skilled Technical Specialists in Mobile/Web Application Development who can join our team in Bangalore, India. As a Technical Specialist, you will be responsible for developing and maintaining high-quality mobile and web applications using React and React Native.

Responsibilities:

• Collaborate with cross-functional teams to develop and enhance applications.
• Participate in the complete software development life cycle.
• Develop efficient code using React and React Native frameworks.
• Troubleshoot and debug applications.
• Ensure application performance, quality, and responsiveness.
• Conduct code reviews and stay updated with industry trends.
• Identify process improvement areas and mentor junior developers.

Qualifications:

• Bachelor's/Master's degree in Computer Science or related field.
• 8+ years of experience in mobile and web application development.
• Proficiency in React, React Native, JavaScript, TypeScript, HTML, CSS.
• Strong problem-solving and communication skills.
• Ability to manage multiple priorities and deadlines.

Preferred Qualifications:

• Experience with Angular, Vue.js, Node.js, or Java.
• Knowledge of mobile app deployment for iOS and Android.
• Familiarity with testing frameworks and CI/CD pipelines.

If you are passionate about mobile and web application development using React and React Native and can join immediately, please apply with your updated resume and cover letter highlighting your relevant experience. Join Mobile Programming LLC and contribute to exceptional digital experiences for our clients

Requirements:

• Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation. 
• Prior work experience in tax software solution or tax advisory companies preferred.
• Ability to effectively service large portfolio of customers
• Excellence in Interpersonal Skills with strong command on spoken and written communication skills
• Ability to thrive in a multi-tasking environment

Roles and Responsibilities:

• Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
•   Logging and keeping records of customer/employee queries
• Analysing call logs so you can spot common trends and underlying problems, to guide support team
• Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
• Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
• Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
• Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
• Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
• Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio. 

Job Description  -

Viaan Gaming is looking for a Sr. Software Developer who is motivated to combine the art of design with the art of programming. The ideal candidate for this position will have a broad technical skill set and extensive experience in this industry. As a result, the candidate should be able to design, develop, test and deploy the products required for the company's needs. Moreover, the candidate should be able to work with other developers in determining product strategy. 

Responsibilities - Own the product : Design, Develop & Deploy  - Assume full ownership of new technology solutions - right from the requirement to release.  - Ensure Quality & sustainability of the architecture - Obsess about code quality, automated testing, continuous integration, code reviews, and documentation  - Focus on quality with continuous integration and deployment.  - Ensure the technical feasibility of UI/UX designs. - Collaborate with other team members and stakeholders. 

Required Skills 

- Mastery of the JavaScript language (ES 2017) and all the modern tooling that it requires is essential!  - Proficient in  Node Js - Express, Restify - Strong understanding of React.js, Redux, and Webpack with at least 2-4 years  experience developing software.  - Experience writing unit, integration, and functional tests, specifically for single page apps  - Proficient in design & architecting scalable products. - Expert

Knowledge of Development Tools Bitbucket, Docker & Kubernetes, Git, CI/CD with BitBucket and JIRA  - Web Server technologies:- Apache, Nginx - Understand client-server architecture, REST APIs and websocket communication.  - Good level of understanding in SCSS and CSS and familiar with responsive UI.  - Expert knowledge to handle integration & deployments Cloud computing AWS - Expert in HTTP terminologies such as Request/Response cycle, content negotiation, CORS etc  - Management of hosting environment, including database administration and scaling an application to support load changes - Optimization of the application for maximum speed and scalability  - Obsess about code quality, automated testing, continuous integration, code reviews, and documentation  - Familiarity with AWS products - Beanstalk, Elb, ECS, EC2, SNS, SQS, S3, etc.  - Great interpersonal and communication skills  - Good organizational and time-management skills 

 Qualifications ● Bachelor’s degree or equivalent in computer science / engineering

We are looking for a Senior Full Stack Rails Web developer with good communication skills. The Candidate MUST have good communication skills and should be comfortable taking Phone/Video calls with US employees.

Please see below the technical skillset required:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Strong Proficiency in HTML/CSS and experience with Bootstrap and FontAwesome
• Thorough understanding of ReactJS and its core principles
• Experience with popular ReactJS workflows (such as Flux and Redux)
• Experience with AngularJS
• Experience with NPM and NodeJS
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Experience with common front-end development tools such as Babel, Webpack, etc.
• Experience with popular frameworks like EmberJS, BackboneJS, KnockoutJS and Vue is a plus.

• Solid understanding of Ruby along with Rails 3, 4 and 5
• Solid understanding of gems like with devise, ActiveAdmin, Clockwork, SideKiq, Ransack
• Proficient with ActionCable, EventMachine, Websocket
• Excellent understanding of Rails query interface and DBMS like Mysql, sqlite, postgreSQL
• Proficient in creating test suites using Cucumber, Capybara, RSpecs, Minitests etc
• Proficient in HTML/CSS/Sass
• Experience in AWS Elastic Beanstalk and Capistrano deployments is a plus
• Experience in creating Ruby programs/scripts to automate tasks is a plus
• Experience with CMS systems like BrowserCMS is a plus

• Exp – 9+ yrs
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization is a solid plus
• Experience in GoLang and/or Rails and desire to work on back-end applications is a solid plus

We are looking for a Content Writer to join our editorial team and enrich our websites with new blog posts, guides and marketing.

Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication. If you’re familiar with producing online content and have an eye for detail, we’d like to meet you. Feel free to share samples of your work or portfolio of your published articles, along with your application.

Ultimately, you’ll deliver quality writing pieces that appeal to our audiences, attract customers and boost brand awareness