Digital Marketer

• Must have knowledge of at least two PHP frameworks out of Laravel, Cakephp, CodeIgniter and YII.
• Must have basic knowledge of HTML, CSS, JavaScript and jQuery.
• Knowledge of CMS architectures like Wordpress, Joomla, Drupal etc. will be an added advantage.
• Knowledge of eCommerce frameworks like WooCommerce, Magento, OpenCart etc will be an added advantage.
• Good knowledge of Object-Oriented Concepts & a strong passion for Software Development.
• Strong Interaction and Design Sense
• Familiarity with LAMP stack (Apache, MySQL and phpMyAdmin)
• Comfortable with SQL and/or Script Programming.
• Experience in Designing & Developing Database in MySQL is a MUST.

Key Responsibilities:

• Design and develop training materials for MERN Stack web application development.
• Deliver training sessions to individuals or groups in a classroom or online setting.
• Provide hands-on training on MongoDB, Express JS, React JS, and Node JS.
• Teach how to use No SQL Database, REST API, and how to connect REST API with front-end applications.
• Conduct assessments to evaluate trainees' understanding and progress.
• Provide feedback and support to trainees throughout the training process.
• Keep up-to-date with the latest trends and technologies in MERN Stack web application development.
• Collaborate with the project team to develop real-world scenarios and case studies for trainees.

Requirements:

• Minimum of 2 years of experience in MERN Stack web application development.
• Strong expertise in MongoDB, Express JS, React JS, and Node JS.
• Familiarity with asynchronous JS, No SQL Database, and REST API.
• Excellent communication and interpersonal skills.

• 4+ Years of proven work experience as a WordPress developer.
• Good experience in building custom WordPress themes, custom  plugins  and configuring content using custom fields.
• Extensive experience in HTML5, CSS3, JavaScript, and PHP.
• Experience using CSS Grid, CSS Flexbox 
• Good Communication skills

• Building the website front-end and back-end from scratch without using any page builders. 

• Creating easy to use, intuitive,  well-structured backend for content management.
• Writing SEO friendly, high performant code.
• Configuring  server environments such as LEMP.
• Helping formulate an effective, responsive design and turning it into a working

Experience:

The candidate should have about 5+ years of experience with design and development in Java/Scala. Experience in algorithm, data-structure, database and architectures of distributed System is mandatory.

Required Skills:

1. In-depth knowledge of Hadoop, Spark architecture and its components such as HDFS, YARN and executor, cores and memory param
2. Knowledge of Scala and Java both
3. Extensive experience in developing spark job. Should possess good Oops knowledge and be aware of enterprise application design patterns.
4. Good knowledge of Unix/Linux.
5. Experience working on large-scale software projects
6. Understanding the big picture and the various uses cases involved while crafting the solution and documenting them in Unified Modeling language.
7. Own and maintain the architecture document.
8. Keep an eye out for technological trends, open-source projects that can be used.
9. Knows common programming languages and Frameworks.
10. Real time streaming data consumption

Good to have :

1. Azure/AWS Cloud Knowledge of Data Storage and Compute side
2. Knowledge Multitenant Architecture
3. Brief idea of Data Science
   
   

• 3 - 6 Years of Experience in Product Development - Experience in Java (8 or 11+), Spring (4+), Spring Boot (2.4+) is a must.
• Understands requirements well and comes up with an efficient design
• Develops complex, well-backed and bug-free products.
• Estimates accurately.
• Takes well-reasoned tech decisions keeping in mind goals and trade-offs
• Become a go-to person in more than one area.
• Provide technical mentoring to team
• Communicates clearly, gets clarifications, and establishes expectations for all parties
• Helps establish SDLC best practices and high standards of code quality
• Demonstrates excellent problem solving & debugging skills
• Proactively identifies and resolves issues in requirements, design, and code

Ideal Candidate Profile :

• Solid experience in Java, Spring Boot, hibernate is a must.
• Solid experience in Java Multithreading, Streams, and Lambda Functions is a must.
• Solid understanding of Apache Products.
• Should have experience in cloud computing (AWS is desired).
• Has an ability to quickly learn and contribute in multiple codebases
• Overcomes roadblocks and requires minimal oversight
• Takes initiatives to fix issues/tech debts before assigned to him/her
• Able to deep dive into the codebase and advise QA of possible regression impact
• Communicates tech decisions through design docs and tech talks
• Has delivered projects with end-to-end accountability
• Keeps track of industry trends and introduces the right tech/tools for a given job
• Excellent understanding of software engineering practices, design patterns, data structures, algorithms
• Experience in product driven organization

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

Website: https://moneyhop.co/">https://moneyhop.co/

About Individual

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

General Skills

• Proven customer support experience

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls

• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Suggest solutions when a product malfunctions
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals