SEO Specialist

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

What We Expect:

• Min 3 years of mobile development experience, with Flutter & Dart.
• Proven ability to build and scale real-time, high-performance fintech applications.
• A sharp eye for stunning UI/UX design that balances aesthetics with seamless functionality.
• Mastery over state management solutions (Provider, Riverpod, BLoC, or similar).
• Hands-on experience with real-time data streaming, push notifications, and WebSockets.
• Strong expertise in security, encryption, and compliance—you know fintech demands precision.
• A track record of integrating RESTful APIs, GraphQL, and third-party services into flawless mobile apps.
• A mindset that thrives under pressure—we work fast, and we expect results.
• Lead the development of world-class fintech mobile applications that redefine user expectations.
• Architect and optimize blazing-fast, low-latency Flutter applications for financial markets.
• Work with designers, backend engineers, and product teams to craft seamless, intuitive, and ultra secure user experiences.
• Solve hard problems at scale—whether it’s optimizing performance, reducing load times, or ensuring absolute security.
• Push the boundaries of mobile fintech innovation, from AI-powered insights to predictive analytics.
• Own your work end-to-end—no excuses, no hand-holding, just results.

Must-Have Skills:

• Min 3 years of mobile development experience, with 2+ years in Flutter & Dart.
• Proven ability to build and scale real-time, high-performance fintech applications.
• A sharp eye for stunning UI/UX design that balances aesthetics with seamless functionality.
• Mastery over state management solutions (Provider, Riverpod, BLoC, or similar).
• Hands-on experience with real-time data streaming, push notifications, and WebSockets.

Why Join Us?

• Work with some of the sharpest minds in fintech and mobile engineering.
• Build products that traders, investors, and financial professionals rely on daily.
• A culture that values bold innovation, fast execution, and pushing boundaries.
• Expect challenges, high expectations, and relentless pursuit of excellence.
• Take complete ownership—from ideation to deployment, every pixel and every line of code should scream excellence.
• Competitive compensation, performance-driven growth, and a real opportunity to lead and shape the future of fintech mobile applications.

Hiring: Lead DLMS Developer with IoT AMI Expertise 🚀

📍 Location: Remote

💰 Budget: Open

We are looking for a highly skilled Lead DLMS Developer with expertise in IoT AMI (Advanced Metering Infrastructure).

Key Requirements:

✅ 10+ years of Java development experience, with strong expertise in Java concurrency utilities such as Executors, Futures, and Locks.

✅ In-depth experience with DLMS/COSEM object modeling, OBIS codes, and Companion Object Specification Model (COSEM).

✅ Strong understanding of IoT AMI and smart metering technologies.

Your Day-to-Day

• Assist our Growth Strategists in analyzing the results of A/B experiments.
• Analysis on customer engagement rates, customer acquisition projects ( ex. Churn rate prediction, Attribution etc. )
• Analyse marketing channel performance and Deep-dive reports to stakeholders and Management
• Building statistical experimentation templates for faster A/B outputs
• Work on forecasting models and assisting senior Management in creating frameworks on growth models

• Local implementation of marketing analytics projects related to improving marketing channels effectiveness, customer segmentation, campaign optimization, etc
• Monitor campaigns against key performance indicators (KPIs), be fully aware of trends and analytics, success and risks in order to achieve business objectives.

• Communicate complex ideas into understandable reports/documentation and this will include leveraging on leading software tools such as Tableau.
  
  

Your Know-Know

• 3-5 years of experience in strategy / consulting / analytical / project management roles; experience in e-commerce, Start-ups or Unicorns(CARS24,OLA,SWIGGY,FLIPKART,OYO) or entrepreneur experience preferred + At Least 2 years of experience leading a team
• Top-notch academics from a Tier 1 college (IIM / IIT/ NIT)
• Must have SQL/PostgreSQL/Tableau Experience. 
• Added advantage: Experience with Google Analytics, CRM (MoEngage, Braze,Leanplum).
• Preferred knowledge of statistical computer languages (Python / R, etc). 
• Analytical mindset with ability to present data in a structured and informative way
• Enjoy a fast-paced environment and can align business objectives with product priorities

Channel Partner Executive / Manager JD

Key Responsibilities

• To develop Channel as a separate entity with defined Sales Target
• Identify and Onboard new channel partners
• Collaborate with sales team
• Manage the performance of existing partners and develop strategies to improve revenue
• Develop and maintain relationships with partners
• Identify and resolve conflicts
• Developing new sales channels
• This assignment begins with Channel development in India and USA

Qualification

• MBA Marketing / IB
• Experience of SAAS product company preferred
• Channel development and management experience
• Proficiency in Customer Relationship Management (CRM)
• Strong problem solving and negotiation skills

At RITS Consulting & Technologies, we're renowned for our work with SAP ME/MII, DMC, and now, Dassault Apriso. We're currently undertaking an Apriso implementation project that aligns perfectly with your skills.

Intro

EAGLE Power Holdings aims to launch a portfolio of new energy retail brands, all of which enjoy the efficiency of a single technology platform. We want to do more than offer cheap "green" tariffs, and believe that our range of engaging brands can identify with shifts in consumer preferences (e.g. growth of EV usage), with the value of local communities, and with proactive support of broader ESG causes.

Our long-term strategy is technology-driven, and involves unlocking value through the digitalisation of processes around customer acquisition, engagement, and retention. Developers at EAGLE flourish in an agile process where collaboration and ego-free communication is valued. We believe in developing working software throughout the entire product development process. We engage in product thinking as a team and cross-functionality among product managers, designers, and domain experts is promoted.

How you fit in

Engineering is the executional function of EAGLE's software delivery wing. As a senior server-side developer at Eagle, you will drive complex projects being built from scratch, and lead the junior members of the team. Not only are you expected to write clean, tested, and maintainable code, you will also be a central part of a product team that iterates constantly, ships regularly, and learns continuously. You will have the creative freedom for learning, experimenting, and responsible risk-taking in a startup environment.

What your role consists of:

• Collaborate with engineers, UI/UX designers, and product owners to build & ship new features and maintain/enhance existing ones
• Design & develop software solutions while ensuring the solution is scalable and can handle large data, complex analytics, and multi-tenancy
• Implement best practices of test-driven development, automated deployment, refactoring and code standards
• Tackle complex problems, consider multiple solutions, and determine the best course of action
• Debug production issues across services and multiple levels of the stack
• Help inform product prioritisation and scoping decisions by evaluating technical complexity and risk
• Work on internal tooling to improve the development experience of other engineers and ship faster and safer
• Provide junior engineers with feedback regarding application engineering methodologies, standards, and leading practices when appropriate

What you bring to this role:

• 4+ years of significant experience building scalable web applications in a distributed, collaborative, agile environment while delivering solutions on a regular cadence
• An ownership mindset: you should look not only at what you’re asked to do, but ask why you’re doing it and how it impacts on the rest of the product, our customers, and whether it makes sense
• Extensive experience with distributed service architecture
• Extensive experience with modern NoSQL technologies
• Extensive experience in cloud automation & test-driven development
• Excellent communication skills and ability to give and receive constructive feedback
• Ability to to mentor or coach less experienced engineers
• Passion for the whole product process. You will have your specific areas of focus, but we find those that are passionate about the bigger picture collaborate best with cross-functional teams

Nice to haves:

• Experience with Golang
• Experience with Serverless infrastructure
• Experience with multi-tenant system designing 
• Experience with building & integrating CI/CD pipelines

Where we are

While the company is registered in the UK, the software delivery wing is built to be remote-first. Whether you prefer to be in situ or a digital nomad (or anything in between), you are welcome. We are not inclined to support relocation to London for candidates that are not already based there, as we are a remote-first company. 

What’s in it for you

We offer competitive salaries based on prevailing rates in your local employment market, but there is further room to negotiate if you are the right candidate. In addition to your basic package, you can expect to receive the following benefits:

• Flexible working hours
• Unlimited annual leave
• On-the-job coaching, and access to mentorship by industry and domain thought leaders
• Full or partial sponsorship for professional/skill development courses, certifications, and other learning opportunities (evaluated on a case-by-case basis)
• Monthly allowance package for remote working (coworking membership or cash allowance)

About EAGLE Power Holdings

In a nutshell: Transforming energy retail and supply through cutting-edge software and AI technology

The venture is in ‘stealth mode’ as we lay the foundations for blast-off. It has been launched by a team with a history of entrepreneurial successes. These include one in the climate change space which services the Californian and North America carbon markets, and another which provides highly refined machine learning software to the energy arena in Asia. Both companies were acquired last year. 

This start-up was launched in London at the end of 2020, and will focus on the deregulated energy market in GB. The mission is to discover, or invent, a viable business and operational model for energy retail within the near-zero-cost energy ecosystem that the world is moving towards. This transformation is driven by the ever-decreasing prices of renewables/alternative generation, and by the exponentially growing volumes of national energy system data. We believe these factors have yet to truly disrupt the market, and intend to accelerate the sharing of value back to consumers.