SEO Manager

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round.

The Role

As a Technical Leas Full Stack Engineer at Sprinto, you will play a pivotal role in our dynamic and collaborative team. You are not just a coder; you are a problem solver and a versatile programmer who thrives in a cross-functional environment. The role requires hands-on experience and a willingness to contribute across various aspects of the development process.

Responsibilities

• Utilize your extensive programming experience, with a minimum of eight years in a professional setting, preferably within a small team.
• Demonstrate flexibility by not adhering strictly to a specific programming language, editor, or libraries. Embrace a holistic approach to software development by seamlessly transitioning between frontend, backend, and infrastructure tasks.
• Lead the team in technical guidance and architectural decisions, providing mentorship and direction to other engineers.
• Assume a leadership role during system challenges and contribute to effective problem resolution.
• Apply a discerning eye to identify and address premature over-engineering, ensuring projects progress efficiently. Recognize the long-term consequences of programming choices and navigate trade-offs to optimize solutions.
• Understand that code serves the business/customer problem it aims to solve. Thrive in making informed trade-offs that efficiently address these problems.
• Drive the development of best practices, coding standards, and architectural principles within the team.
• Foster a collaborative and inclusive engineering culture, encouraging continuous learning and professional growth.

Requirements

• A minimum of eight years of professional programming experience, preferably within a small team environment.
• Proven ability to work across boundaries, be it frontend, backend, or infrastructure. Avoid pigeon-holing and embrace a holistic approach to software engineering.
• Recognized by peers for technical expertise and leadership in making architectural decisions. Being the go-to person in challenging situations within your current team.
• Ability to identify premature over-engineering and foresee long-term consequences of programming choices. Make informed decisions to optimize project timelines and outcomes.
• Understanding that code is a tool in the service of solving business/customer problems. A willingness to make trade-offs that efficiently address these issues.
• While not mandatory, familiarity with our tech stack (Node.js, Next.js, React, Relay, Apollo-GraphQL, Postgres, Heroku) is a bonus. Share your insights on the pros and cons of our tech stack in your application.
• Proven experience in leading and mentoring other engineers, fostering a collaborative and productive team environment.

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Company Sponsored Device
• Education Reimbursement Policy

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

Roles and Responsibilities:

• Possess complete understanding of individual project or modules within a larger project.
• Guide the software engineers in good programming discipline.
• Multi-task/work on several projects effectively and deliver within timeline.
• Exhibit excellent coding skills, adhering to standards, with minimal defects.
• Integrate software components into a fully functional software system.
• Understand low level designs and adhere to architecture decisions.
• Understand high level designs and participate in architectural discussions.
• Work independently and contribute to the overall delivery.
• Ability to interface 1-1 with the customer. Articulate the work done.
• Implement technical solutions that are proposed by Leads or Tech Specialist to solve real time business problem.
• Exposure to Full stack development or frameworks depending on technology stack.
• Exhibit strong full stack or appropriate framework and platform knowledge and propose solutions to customers.
• Participate and contribute to technical discussions / architecture proposals.
• Work on POCs and ability to present technical solutions.
• Come up with alternative solutions to effectively solve customer problems.
• Certified developers either internally or externally in their area of expertise.
• Takes interest in mentoring juniors and software engineers.

Skills required:

Apex, Visualforce, Lightning Aura, Objects & Fields Set up, Process builder, Workflow rules, Validation rules, Formula Fields, LWC, Flows and Basic Integration experience, HTML, CSS, Javascript, Deployment using Change Set, Using tools like VS code, developer Console, Workbench and Dataloader

Nice to have:

Advanced and complex Integrations, Apex Design patterns

Certifications:

Good to have: PD1 (Platform Developer 1), PD2 (Platform Developer 2) and App Builder

Job brief

Individual will work on the MLEG Program facilitating business requirements from sites that plan to engage and move forward with implementation of MLEG IT Tools and processes. Work will also include business value analysis for sites, programs, and IT Tools. Create Investment Proposals for new projects and updated scopes while ensuring the functionalities of the new system/process meet business needs
In partnership with the business and IT leadership, Business Readiness is responsible to apply methodologies and tools to identify and manage the people-side of change (IT systems, process, behaviours) to achieve business result.   
Individual contributor, lead a change team and/or oversee change delivery across a portfolio or business area.  Common activities include (Business Change Implementation Management)
•    Confirmation and alignment of change scope 
•    Stakeholder identification, analysis, and management
•    Change Strategy 
•    Mobilising leaders
•    Communications strategy, planning and execution
•    Training design and delivery
•    Engaging the business on their implementation and adoption requirements
•    Change Planning and monitoring
PHEA(Perform Hydrocarbon and Energy Accounting)
•    Ensure program deliverables & goals align with PHEA's vision 
•    Investment Proposals for new projects/updated scopes
•    Ensure the functionalities of the new system/process meet business needs
•    Monitors program progress such as awareness regarding Issue Resolution and Risk Management
•    Supports execution via program and project reviews

• Looking for techno-functional candidates
• Java/Dot net prior exp
• Solutioning experience mandatory

• Experience in understanding and Debugging of java web-based technologies (Java, Java Spring, JSP, Servlet, JavaScript, CSS, XML, JSON). 
• Experience with API Background like Linux, Windows, Jason 
• Good knowledge of Oracle PLSQL and Shell scripting. 
• Excellent verbal and written communication skills. 
• Demonstrated ability to install, configure, maintain, upgrade, troubleshoot, repair, and support Adobe Experience Manager (AEM/CQ5). 
• Comfortable with basic scripting and programming (Java, C , Python, Powershell, Bash, etc). managing known hosts and troubleshooting connection issues Support of AEM/CQ5 infrastructure with load-balanced, replicated and fail-over capabilities. 
• Installation / configuration / maintenance of Apache webserver and Dispatcher module configs. 
• Ability to monitor Adobe Experience Manager/CQ5 infrastructure and provide both proactive and reactive support, problem management and root cause analysis. 
• Support application deployment into the Adobe Experience Manager environments, configuring application needs, deploying code/content, troubleshooting and performance tuning. 
• Experience in troubleshooting production environment issues and working closely with Development teams Able to work on Linux/unix environments

We are looking for people who have a passion for solving problems, can write exceptional code and don't shy away from challenges and new technology. Our products affect thousands of people everyday and we want someone who would love to contribute towards that end.

If you:

• Know how to write robust and reliable systems
• Have knowledge of managing and scaling for high volume traffic
• Are someone who enjoys execution of an idea as much as finding new and innovative ideas to solve problems
• Actively try to gain more knowledge and pass on knowledge to your peers

Then we are definitely a right match for you

What we expect from you:

• Excellent understanding of web applications.
• Good knowledge about AWS or similar services.
• Ability to quickly learn new technologies.
• Good understanding of the delivery pipeline in a team environment.
• Innovative and creative problem solving.
• Ability to understand and communicate across teams and departments.

What you will be doing:

• Work as a part of a team or individually.
• Build products that help us expand our portfolio and drive growth for the organisation.
• Take up ownership of the entire lifecycle of products.
• Help, mentor and guide interns, new joinees and other developers.
• Engage with the client and people from other departments to come up with the best solutions.
• Point out existing problems with our solutions, processes and architecture

What we look for:

• Should have used/contributed to popular Open Source Libraries and Tools
• Should have worked on web technology (Rails / SpringBoot / Django / NodeJs)
• Always on the cutting edge of technology.
• Ability to divide a larger problem into smaller pieces for everyone to work on.
• Process driven and detail oriented
• Should have mentored new joinees
• More than 3 years of relevant experience in the domain
• Should be able to work out of our Bangalore office.

We are looking for some one with 3+ Years of experience  with Microsoft technologies including.NET, ASP.Net Core MVC, C#, MS SQL Server. WPF, WCF C#, ASP.NET, XML, XSL, scripting languages including JQuery/JavaScript and HTML. 

Good to have knowledge with SQL Server 2012, indexing and queries and SSIS/SSRS.

Has Implemented Ajax Controls in C# . Net Projects

Complete understanding of MS SQL Database. Data modelling to visualize database structure.

Writing queries use for front‐end applications (websites, desktop applications, Mobile App or cloud apps).

Good understanding of Reviewing query performance and optimizing code.

Designing and coding database tables to store the application’s data.

Creating database triggers, stored procedures & functions.

Creating table indexes to improve database performance.

Has experience in writing unit tests & performing unit tests on own codes.

Responsibilities:‐

• To be responsible for managing technology in projects and providing technical guidance / solutions for work completion.

• To develop and guide the team members in enhancing their technical capabilities and increasing productivity.

• To ensure process compliance in the assigned module and participate in technical discussions/review.

• To prepare and submit status reports for minimizing exposure and risks on the project.

• Experience working with MVC framework.

• Hands on experience on various design patterns

• Experience in Unit testing development.

• Good to have experience on Team foundation server and Agile Development.

• Oversee and review code as required.

• Drive implementation and address technical roadblocks that the team is facing.

• Experience with diagnosing performance and/or memory issues is a plus, including using relevant profiler tools.

• Oversee and assist during system testing, UAT and deployment.