Interior Designer

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

·      Strong hands‑on experience implementing and supporting enterprise MFT platforms, with solid exposure to SEEBURGER BIS/MFT.

·      Proven expertise in secure file transfer protocols and connectivity patterns (e.g., SFTP/FTPS/AS2/HTTPS, APIs as applicable).

·      Strong understanding of migration methodologies and integration architecture to analyze existing flows and migrate/rebuild integrations.

·      Working knowledge of SEEBURGER BIS components such as MFT, Process Designer, monitoring/message tracking

·      Experience in Linux/Unix environments with scripting capability (Shell/Python preferred) for automation/support activities. 

Technical Skills Required:

• Frontend: Proficiency in HTML, CSS, JavaScript, and frameworks like React.js or Vue js.
• Backend: Hands-on experience with Node.js, PHP, or along with frameworks like Express.
• Database: Experience with relational databases like MySQL, PostgreSQL,
• Version Control: Familiarity with Git and Git-based workflows.
• Understanding of RESTful APIs and integration with third-party services.
• Basic knowledge of DevOps practices, CI/CD pipelines, and cloud platforms is a plus.

Qualifications:

• Bachelor’s degree in Computer Science, IT, or a related field.
• Proven experience working on full-stack development projects.
• Strong problem-solving and analytical skills.

• Assist in identifying potential clients and generating new business leads. 
• Support the sales team in preparing proposals, presentations, and sales materials. 
• Conduct market research to identify trends and opportunities. 
• Maintain and update the CRM system with accurate client information. 
• Participate in client meetings and calls to understand customer needs. 
• Collaborate with marketing and product teams to align sales strategies. 
• Provide administrative support to the sales team as needed. 

Job Role: AUTOSAR Integration Expert

Mandatory Skills:

• AUTOSAR Integration (Vector, EB, CAN UDS, Vector Tools, BSW Integration)
• Minimum 4 years of relevant experience in automotive software development
• Extensive experience in AUTOSAR with different vendor stacks (Vector, EB), tools, and methodologies
• Hands-on experience in AUTOSAR stack integration, preferably with Vector stack
• Strong knowledge of various communication protocols: Ethernet, CAN, LIN, and FlexRay
• Solid understanding of different BSW (Basic Software) stacks
• Proficient working experience with various microcontrollers
• Strong embedded C programming and debugging skills
• Familiarity with software branching and merging methods

Job Responsibilities:

• Engage in tasks related to the integration and development of Flash Bootloader (FBL) features and perform comprehensive testing activities.
• Collaborate continuously with counterparts in Germany to understand requirements and effectively interpret and develop FBL features.
• Responsible for creating test specifications and documenting results accurately.

Why Join InfoGrowth?

• Become a key player in an innovative team dedicated to revolutionizing the automotive industry with cutting-edge software solutions.
• Work on exciting projects that challenge your skills and promote professional growth.
• Enjoy a collaborative and dynamic work environment that values creativity and teamwork.

Position: Senior Analyst QA (Automation Testing)

Experience: 4-6 years

Years Location: Bengaluru

We are a multi-award-winning creative engineering company offering design and technology solutions onmobile, web and cloud platforms. We are looking for an enthusiastic and self-driven Test Engineer to join ourteam.

Roles and Responsibilities:

• Responsible fortesting Web Application.

• Responsible for Automation testing: Design, develop and execute automation scripts using open-source tools like Appium, Selenium and QMetry.

• Responsible for writing clear, concise, and comprehensive test plans and test cases.

• Handle ClientInteractions

Desired Profile:

• Extensive experience in Automation Testing of web application

• Experience in Manual Testing

• Hands-on testing experience on Selenium, Appium, QMetry.

• Strong knowledge ofsoftware QA methodologies, tools, and processes • Experience with performance and/orsecurity testing is a plus.

• Excellent Communication Skills & Client Interactions.

Good to Have:

• Experience in manual testing

• KPI driven

• Should be a team player

• Independently evaluates issues and proposes solutions

• Raises issues/concerns on time

• Good if he/she has experience testing AI/ML model

Qualifications:

MCA, BE/B.Tech - All Regular - 65% Above