SEO Executive

Job Title: Generative AI Engineer

Experience: 6–9 years

Job description:

We are seeking a Generative AI Engineer with 6–9 years of experience who can independently

explore, prototype, and present the art of the possible using LLMs, agentic frameworks, and

emerging Gen AI techniques. This role combines deep technical hands-on development with

non-technical influence and presentation skills.

You will contribute to key Gen AI innovation initiatives, help define new protocols (like MCP

and A2A) and deliver fully functional prototypes that push the boundaries of enterprise AI — not

just in Jupyter notebooks, but as real applications ready for production exploration.

Key Responsibilities:

·        LLM Applications & Agentic Frameworks

·        Design and implement end-to-end LLM applications using OpenAI, Claude, Mistral,

·        Gemini, or LLaMA on AWS, Databricks, Azure or GCP.

·        Build intelligent, autonomous agents using LangGraph, AutoGen, LlamaIndex, Crew.ai,or custom frameworks.

·        Develop Multi Model, Multi Agent, Retrieval-Augmented Generation (RAG) applications with secure context embedding and tracing with reports.

·        Rapidly explore and showcase the art of the possible through functional, demonstrable POCs

·        Advanced AI Experimentation

·        Fine-tune LLMs and Small Language Models (SLMs) for domain-specific use.

·        Create and leverage synthetic datasets to simulate edge cases and scale training.

·        Evaluate agents using custom agent evaluation frameworks (success rates, latency,reliability)

·        Evaluate emerging agent communication standards — A2A (Agent-to-Agent) and MCP (Model Context Protocol), Business Alignment & Cross-Team Collaboration

·        Translate ambiguous requirements into structured, AI-enabled solutions.

·        Clearly communicate and present ideas, outcomes, and system behaviors to technical and non-technical stakeholders

Good-To-Have:

·        Microsoft Copilot Studio

·        DevRev

·        Codium

·        Cursor

·        Atlassian AI

·        Databricks Mosaic AI

Qualifications:

·        6–9 years of experience in software development or AI/ML engineering

·        At least 3 years working with LLMs, GenAI applications, or agentic frameworks.

·        Proficient in AI/ML, MLOps concepts, Python, embeddings, prompt engineering, and

·        model orchestration

·        Proven track record of developing functional AI prototypes beyond notebooks.

·        Strong presentation and storytelling skills to clearly convey GenAI concepts and value.

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

• Designing, building, and automating the MongoDB Architecture for open-source MongoDB.
  
  
• Good understanding of DB schema design, performance, tuning and capacity planning.
• The ideal candidate has worked with modern open-source MongoDB platforms cloud deployment models and test-driven development in a fast-paced agile environment.
• In depth understanding of data management e g permissions recovery security and monitoring Operational experience with MongoDB.
• Data Modelling Operational experience with Indexes.
• Good understanding of MongoDB replica set Op log and journals.
• Provide advice and support to other development resources interacting with MongoDB.
• Troubleshoot any problems that may come up with the database environments.
• Skilled in performance tuning and optimization using native monitoring and troubleshooting tools.
• Provide guidance in the creation and modification of standards and procedures.
• Experience working with cloud database services a plus.
• Experience working in an Agile Scrum environment.
• Experience working in Aggregation in MongoDB.
• Strong communication documentation skills and technology awareness.

Job Description:

• Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls).
• Reach out to new customers and explain to them about benefits of the Services/Product Offered.
• Initiate repeat sales by follow up phone calls from existing customers.
• Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
• Achieve sales targets by new customer acquisition and ensure growth / revenue from existing customers
• Adhere to quality standards and processes within defined metrics.

Required Skills:

• Good communication skills
• Active listening skills
• Strong convincing skills
• Client handling skills
• Ability to handle stress and rejection in soliciting clients

Desired Skills:

• Prior experience in sales/business development/voice process will be preferred
• Solution oriented with effective problem solving skills
• Knowledge of various online portals will be an added advantage.