Executive Assistant

About the role

We are looking for an experienced Product Analyst to join our team.

As a Senior Product Analyst, you will play a crucial role at the intersection of Product and Impact. You will independently lead analytics in order to understand how users interact with the product, and you will work with the Product Manager to turn product insights into improvements in user experience.

The ideal candidate should have a natural curiosity to uncover insights from data, and a passion for transforming these insights into actionable strategies. A deep understanding of mobile application analytics is a must.

Responsibilities

• Collect, analyze, and interpret product data to gain product insights and provide recommendations to the product team.
• Critically think about user experience in our product and how it can be measured
• Analyzing user journeys and cohorts to identify trends and behaviors
• Generating insights from product data to influence decision-making
• Performing customer segmentation to drive targeted marketing and product strategies
• Conduct A/B testing to assess the efficacy of product enhancements, providing data-driven recommendations for product development.
• Lead customer segmentation initiatives to drive targeted marketing and product strategies, enhancing customer engagement and satisfaction.

Key Skills and Experience

• Minimum of 2 years experience in a product analytics role, preferably for a mobile application
• Proficiency in SQL and relational databases
• Proficiency in Python for data manipulation (Pandas and NumPy)
• Experience in user journey tracking, segmentation, cohort analysis, A/B analysis
• Proficiency in data visualization tools (e.g., Google Data Studio)
• Experience Google Analytics, Firebase, and other web and mobile app analytics tools such as Mixpanel or Amplitude (we use Posthog).

Roles and responsibilities:

• Should be ok to work on Saturdays, can take off on Sunday and Monday.
• You do not need to have great typing skills.
• Entering customer and account data from source documents within time limits.
• Compiling, verifying the accuracy, and sorting information to prepare source data for computer entry.
• Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output.
• Compile, verify the accuracy, and sort information according to priorities to prepare source data for computer entry.
• Review data for deficiencies or errors, correct any incompatibilities if possible, and check the output.
• Research and obtain further information for incomplete documents.
• Respond to queries for information and access relevant files.
• Comply with data integrity and security policies.

Requirements:

• Bachelor’s degree in any related field.
• Proven data entry work experience, as a Data Entry Operator.
• Experience with MS Office and data programs.
• Familiarity with administrative duties.
• Experiences using office equipment, like fax machines and scanners.
• Excellent knowledge of correct spelling, grammar, and punctuation.
• Attention to detail.

Job Title: Virtual Assistant (Customer Support)

Company: CareStack

Location: Manila or Cebu (On-site)

Position Type: Full-time, Graveyard Shift (40 hours/week)

About CareStack:

Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry. CareStack™ is venture funded by same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises. We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact. 

Job Description:

CareStack is seeking experienced Virtual Assistants with a minimum of 3 years of Customer Support expertise to join our team. As a Virtual Assistant, you will play a pivotal role in delivering unparalleled customer service to our international clientele.

Responsibilities:

Handle customer inquiries and concerns via voice processing in a professional and efficient manner.

Provide exceptional customer support to our international clients, ensuring their needs are met and issues are resolved promptly.

Utilize English proficiency to communicate effectively and clearly with customers.

Use Microsoft Office tools proficiently to document customer interactions, issues, and resolutions.

Collaborate with the team to maintain high standards of service excellence.

Adapt to the graveyard shift (9PM to 6AM Philippine Time) based in Manila or Cebu.

Requirements:

Minimum of 3 years of demonstrated Customer Support experience.

Proficiency in English, both spoken and written, with excellent communication skills.

Strong familiarity with Microsoft Office tools.

Proven experience in handling customer inquiries and concerns in a voice processing capacity.

Experience in managing international clients is highly desirable.

Ability and willingness to work on-site in either Manila or Cebu.

Commitment to working the graveyard shift (9PM to 6AM Philippine Time).

Benefits:

Competitive salary package.

Opportunities for growth and professional development.

Dynamic and collaborative work environment.

Incentives and rewards for outstanding performance.

Comprehensive benefits package.

If you meet the above requirements and are enthusiastic about delivering exceptional customer service in a dynamic international environment, we'd love to hear from you!

How to Apply:

Please submit your resume along with a cover letter detailing your relevant experience and why you're interested in joining CareStack as a Virtual Assistant.

Mandatory

·  Candidates must have substantial applicable IT experience, extensive development, programming experience in Java/ Dotnet / VB or other Web Application Development

·  Strong experience in DB (PostgreSQL, SQL server) Web Services using Restful, any.

Role / Purpose - Lead Developer - API and Microservices

Must have a strong hands-on development track record building integration utilizing a variety of integration products, tools, protocols, technologies, and patterns.

• Must have an in-depth understanding of SOA/EAI/ESB concepts, SOA Governance, Event-Driven Architecture, message-based architectures, file sharing, and exchange platforms, data virtualization and caching strategies, J2EE design patterns, frameworks
• Should possess experience with at least one of middleware technologies (Application Servers, BPMS, BRMS, ESB & Message Brokers), Programming languages (e.g. Java/J2EE, JavaScript, COBOL, C), Operating Systems (e.g. Windows, Linux, MVS), and Databases (DB2, MySQL, No SQL Databases like MongoDB, Cassandra, Hadoop, etc.)
• Must have experience implementing API Service architectures (SOAP, REST) using any of the market-leading API Management tools such as Apigee and frameworks such as Spring Boot for Microservices
• Should have Advanced skills in implementing API Service architectures (SOAP, REST) using any of the market-leading API Management tools such as Apigee or similar frameworks such as Spring Boot for Microservices 
• Appetite to manage large-scale projects and multiple tracks
•  Experience and knowhow of the e-commerce domain and retail experience are preferred
•  Good communication & people managerial skills

We are looking for an energetic and positive IT professional to join our team as a SharePoint Developer. This role will drive the design, development and maintenance of our clients’ SharePoint environment using both programming and project management skillsets. The ideal candidate should be an experienced SharePoint professional with a programmer’s mindset and a high level of attention to detail. This role is not a good fit for a lone wolf who prefers to work alone but is perfect for a team player with strong communication and collaboration skills.

To ensure success as a SharePoint developer, you should have extensive knowledge of SharePoint app development using SPFx, proficiency with front-end programming languages, and the ability to solve complex software issues.

• Develop Web look Intranet Portal Collaboration Intranet Site and Branding on SharePoint platform.
• Build new landing page, department templates/pages, newsletter, banner, and videos accessible to any device.
• Implement, deploy, package, and maintain new intranet portal site and SharePoint site.
• Use SharePoint Framework SPFx to create website designs with OOTB, UI extension, page layouts, themes, and display templates.
• Code pages using HTML5, JavaScript, and Typescript, jQuery, CSS, SQL, Bootstrap or responsive design for all devices.
• Create web parts, lists/library, content types, site columns, master pages, search navigation, permissions, and data management
• Build workflow forms using SharePoint Designer, and PowerApps/Flow.
• Migrate data from SharePoint Online to SP 2010/2013/2016 using Sharegate, Quest, or Metalogix migration tool.
• Testing and debugging code.
• Reviewing website interface and software stability.
• Troubleshooting software issues.
• Maintaining and updating SharePoint applications.
• Providing systems training to staff and customers.

• Experience on using Mendix Developer Studio for designing and developing Web-based
  applications
  Knowledge of web services
  Knowledge of export & importing data
  Knowledge of debugging the web services & microflows
  Understanding Data models and SQL Query Building
  Build applications using Schema Domain Entity Design, User Interface Development for
  Desktop, Tablet and Mobile devices
  Knowledge of building Microflows and Nanoflows and using Containers
  Understanding Data models and SQL Query Building
  Strong customer intrfacing and conflict resolution skills