Regional Manager

Business Head: B2B2C Partnerships

Company Profile: 
PinBox is the only global pensionTech committed exclusively to mass-scale digital micro pension inclusion among self-employed women and youth. We deploy our white-labelled,
API-enabled pension administration and delivery platform, our unique deployment model
and a simple and intuitive UI/UX to make access to regulated pension, savings and
insurance products easy and simple for non-salaried informal sector workers. We're
working actively with governments, regulators, multilateral aid agencies and leading
financial inclusion stakeholders in Asia and Africa. The pinBox model is already operating
in Rwanda, Kenya and India. We will expand to Bangladesh, Uganda, Chile, Indonesia and
Nigeria by 2023.
Governments and pension regulators use the our pensionTech to jumpstart digital micropension and insurance inclusion among informal sector workers. Pension funds and
insurers use our pensionTech to build a mass market for their products beyond their
traditional agent-led customer base. Banks, MNOs, cooperatives, MFIs, fintech firms and
gig-platforms can freely access our plug-and-play pensionTech to instantly offer an
integrated social protection solution to their clients, members and employees without any
new investments in IT or capacity enhancement.
We’ve recently completed our first equity fundraise to enhance our engineering, business
and delivery capacity and embark on the next stage of pinBox pensionTech development
and expansion. By 2025, we aim to enable and assist 100 million excluded individuals to
start saving for their old age in a secure, affordable and well-regulated environment.
Profile of the Business Head for the B2B2C Partnerships
pinBox is looking for a person with indubitable ethics, who is entrepreneurially inclined,
passionate about digital financial inclusion and is eager to build from scratch. The
business head for the B2B2C partnerships model should be a self-motivated, driven and
hands-on individual who will develop and own short and long-term strategies and goals for
the pinBox B2B2C model.
This is a senior business partnerships development role that requires proactive interactions
with senior management of a range stakeholders including MFIs, SHG federations, state
governments, milk unions, women and farm cooperatives, RRBs, social enterprises, retail
payment networking firms, and other “aggregators”.
The business head for B2B2C partnerships will be expected to optimize voluntary micro pension coverage expansion in India by implementing a templated engagement and
deployment strategy with a large number of outreach partners.
The primary measure of success of this role will be the extent to which coverage and
persistency is optimized through effective and sustainable collaborations with a large
number of highly credible and committed outreach partners, and working closely with the
pinBox delivery team to upscale coverage and persistency through each such partnership.

Responsibilities:
1. Provide leadership for growing the social impact and business outcomes by our
partners and by pinBox on a pan-India basis,
2. Develop and deliver India business forecasts and goals, a partnerships pipeline and a
segmented go-to-market strategy based on channels, occupational groups and target
demographic segments,
3. Formulate and implement a replicable, scalable and sustainable outreach,
communications, engagement, business and governance strategy for partnerships
with multiple entities,
4. End-to-end management of the B2B2C partner onboarding process including
commercial negotiations, product choice, implementation process, and time-bound
coverage and persistency targets,
5. Work closely with the pinBox product, delivery, analytics, communications, customer
protection and IT teams to continually improve efficacy and retail traction based on
partner and client needs and implementation experience,
6. Establish a system for periodic review meetings and field visits to regularly monitor
outcomes including subscriber knowledge, savings persistency and adequacy; Work
with the pinBox IT and MIS teams to provide partners with real-time data insights and
dashboards to help monitor efforts and optimize outcomes,
7. In consultation with partners, and relevant pinBox teams, develop innovative ideas and
behavioral interventions that optimize field staff efforts and engagement and voluntary
enrollments and regular savings by partner clients/ members,
8. Periodically commission FGDs and helpline-led interviews with partner field staff and
scheme subscribers to assess efforts and outcomes and to satisfy partner
management that implementation efforts are in line with stated goals of mass-scale
pension and social security inclusion,
9. Proactively investigate implementation challenges and issues and develop and
implement ideas and solutions that can positively impact outcomes at scale,
10. Periodically monitor the efforts of the pinBox delivery team responsible for partner
activation and for providing ongoing support on training, capacity building and
communications to partners, and
11. Contribute to the development of thought leadership on digital micro-pension
inclusion through research papers, media articles and blogs to strengthen the pinBox
brand positioning in digital micro-pension and social security inclusion.

The ideal candidate processes
1. An undergraduate degree in engineering, finance or rural business (example IRMA),
and a post-graduation in business or marketing,
2. At least 7 years’ experience in financial inclusion — B2B micro-finance or microinsurance sales, or working with an NBFC-MFI or a fintech that delivers digital credit or third-party financial services to low and lower-middle income individuals,
3. Experience with digital financial inclusion, familiarity with the fintech and technology
apps ecosystem, and retail finance regulatory frameworks in India will be an
advantage,
4. Excellent oral and written communications skills,
5. Exceptional critical/ lateral thinking, problem-solving and multi-tasking skills, and
6. Excellent teamwork and interpersonal skills, a keen eye for detail and the ability to
foster and grow strong relationships

Location Delhi NCR (Work from home)
Experience: 7 yrs plus

Roles/ Responsibilities : - 

• Conducting analysis of website and application requirements.
• Writing back-end code and building efficient PHP modules.
• Developing back-end portals with an optimized database.
• Troubleshooting application and code issues.
• Integrating data storage solutions.
• Responding to integration requests from front-end developers.
• Finalizing back-end features and testing web applications.
• Updating and altering application features to enhance performance.

• Bachelor’s degree in computer science or a similar field.
• Knowledge of PHP web frameworks including Yii, Laravel, and CodeIgniter.
• Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
• Understanding of object-oriented PHP programming.
• Previous experience creating scalable applications.
• Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
• Familiarity with SQL/NoSQL databases.
• Ability to project manage.
• Good problem-solving skills.

Roles and Responsibilities:

1. Research, Study, and Implement digital marketing strategies and create a roadmap for paid and unpaid marketing platforms to meet the objectives and goals of the start-up company.

2. Plan, develop and schedule organic and paid social media campaigns. Manage paid campaigns - AdWords, Facebook/Instagram, Email campaigns, etc.

3. Manage the company’s digital online platforms like Facebook, Instagram, and other relevant channels. Ensure content/specification/business changes are updated on all these platforms.

4. Online reputation and brand awareness management and making the relevant reports and comparison metrics.

5. Measure the performance of digital marketing efforts using various Web analytics tools (Google Analytics, Heap Analytics, etc.)

6. Be actively involved in SEO efforts (keyword, image optimization, etc.)

7. Monitor metrics for measuring product/brand awareness/lead generation through digital medium and monitor these metrics on a timely basis.

8. Creative content creator. Ability to create diverse content (website content, social media content updates, blogs, etc.) and develop a content planner, ensuring the effectiveness of the content.

9. Keep updated on new social media sites, web technologies, and digital marketing trends; implement these technologies in developing campaigns and update current campaigns to include further information.

10. Being a social listener and keeping track of public mentions, engaging with relevant content/people/organizations, responding to valid comments, and ensuring participation/involvement in mission-critical topics/discussions across social media.

11. Boost start-up’s growth on socials (Instagram/Facebook/LinkedIn) using different growth hacking strategies.

12. Top-notch problem-solving skills and pivotal to achieving better results.

13. Ability to work independently.

14. Good presentation and customer-facing skills.

15. Excellent organizational and time management skills.

16. Should be familiar with start-up culture and be comfortable working with an early- stage start-up.

Full Stack Developers : (5 persons required)

• Should have excellent working technical skills in NodeJS, React JS, PreactJS and Mongo DB + AWS
• Must have done projects either at work or in college using these technical skills
• Should have sound logical and problem solving capabilities.
• Must have good communication and articulation skills in English.
• Overall should have a good go-getter attitude and willing to work in a Start-up environment.

About Us
Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures and Smile Group.

Know more about our recent funding: https://bit.ly/3AHmSL3
Our focus has been on innovating in the board, strategy and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling
our users to earn while they play. We are at the cusp of scaling rapidly; we’ve only just begun!

Department: Customer Experience

Role: Customer Experience Executive
Location: We are location agnostic & operating in a hybrid model
Core Responsibilities

•  Resolve customers’ queries and issues through voice, email, social, social media channels following the defined process in specified timelines.
• Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries, Customer retention, and offering certain marketing offers, etc.
• Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction.
• To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.

What are we looking for?

• Willing to work in rotational shifts and weeks off (24*7 environment). Initially, it will be 6 days (but will be changed to 5 days a week later).
• Must be proficient with Hindi, English & speaking another language will be an added advantage (Bengali, Gujarati, Kannada, Marathi).
• Should have a minimum of 1-3 years of work experience as a CX executive preferably in E-commerce, Consumer Tech, Hospitality, ITES, Gaming domain.
• Should have managed - Emails/Calls/Chat/Social Media queries.
• Ability to multi-task, and must have excellent communication skills.

Pre-assessment Test Link:- https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ" target="_blank">https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ

 

Review and enter media plan information into systems, test creative materials, and coordinate the scheduling, launching and optimising of online advertising campaigns
Forward creative specs to creative agencies and ensure creatives is built correctly
Responsible for executing tag generation and implementation (creative and conversion tags) as well as report generation as per the campaign schedule
Troubleshooting creative and operations related issues for all campaign under your management
Provide the highest standard of accuracy and quality of work generating the best possible experience for internal and external customers.

Candidates will be responsible for design, implementation and execution of functional tests to ensure the quality of future releases as well as maintain and execute automation test suites for mobile applications, particularly iOS and Android. Responsibilities • Define and communicate the accurate mobile test plan/test cases • Provide qualitative and quantitative status/defect reports in a timely fashion. • Proficient in issue tracking • Development and execution of automated test cases, analyzing test results, and able to fix scripts & test failures. • Collaborate with developers and other cross functional teams to analyze requirements, implementations and contribute to test strategy development on mobile • Responsible for finding, tracking and prioritizing issues while communicating with developers and business teams throughout the app development life- cycle. • Build and maintain automated test suite utilizing Java/JavaScript and Appium Required Skills: • Strong test planning ability • Well versed with Agile methodology and SDLC • Ability to break down feature requirements into tests effectively • Deep knowledge of both Android & iOS platforms • Hands on experience with Appium, Eclipse and Test NG • Familiar with Android SDK & XCode • Proficient in using tools like GIT, JIRA, HP QC. • Ability to debug mobile issues • Extensive experience testing native mobile applications • Deep expertise in Functional and automation testing for mobile app Desired Skills: • Experience writing automated test cases in Appium / Selenium / Swift / Espresso Mobile • Ability to contribute to test automation frameworks • 2+ years of experience in writing test cases for mobile automation • Service virtualization / WebService testing through POSTMAN or any alternative tool • Experience in security testing Required Background / Education: • Bachelor's degree in Computer Science or related field or experience • 6+ years in a Quality Assurance role • 3+ years of mobile testing experience • Agile / Scrum / Kanban experience

This is a lead role for a fin tech company. Responsibilities Writing reusable, testable, and efficient code Design and implementation of low-latency, high-availability, and performant applications Integration of user-facing elements developed by front-end developers with server side logic Lead/mentor junior devs or interns