SEO Executive

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Job Title: Sales Executive

Location: Kaikondrahalli, Bangalore

Position Type : Fulltime

Salary Range: CTC of 4.8 lpa (3 lacs fixed + 1.80 lacs variable, few employees can earn even 25,000 as monthly variables) Employee Value Proposition:

• Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.

• Employees get free lunch and snacks.

• Monthly reward and recognition to outstanding performers.

• Employees get promotions every 6 months basis of performance. Outstanding performers can qualify for promotion every quarter. So an employee can get promoted up to 4 times a year. Every promotion results in a change of designation and a salary increase

• Accelerated career growth of employees and one can become UH in another 3 months)

• Regular team parties and Annual Day outings for all employees.

Egregore Labs (http://www.egregorelabs.com/" target="_blank">www.egregorelabs.com) is a financial software company founded in 2017 by Prashant Vijay (ISB, Tulane) & Hari Balaji (IIM Ahmedabad, IIT Madras) both of whom have spent over a decade each in Financial Services, with a majority of their experience at Goldman Sachs across New York, Hong Kong & Singapore in roles across Trading, Quant & Technology.

We are looking for an experienced fullstack engineer with front-end development experience to join our team.
We will share our workload as a team and we expect you to work on a broad range of tasks.

Here’s are some of the things you might have to do on any given day:

• Implement responsive and performant UIs with user centered approach with frontend technologies including Angular 2, Javascript(ES 6), Typescript, SCSS, etc
• Build back-end REST APIs on Python 3 based server frameworks for deployment and scaling of our product(s)
• Write meaningful test cases for frontend & backend platforms
• Integrate our products with 3rd party products/tools/services
• Develop Infrastructure for delivering services using a performance driven approach, build databases, schedule automated jobs, etc

• At least 24 months of diverse experience in web development for product or services oriented environment with exposure to working production deployments
• Expertise in programming using Python/Javascript or similar scripting languages
• In-depth exposure to technologies used in web-based SaaS products, including REST APIs
• Sound understanding of Postgres and NoSQL databases such as MongoDB

Nice to have exposure to any of

• AWS
• Azure
• ELK
• Object Relational Models (SQLAlchemy, etc)
• Google APIs
• Microservices Architecture Pattern
• NodeJS / ExpressJS

We are looking for a person who has

Resourcefulness - we're looking for versatile developers who are good at figuring out what they need to use, learn, build, re-purpose to get the job done quickly and efficiently.

Ownership - We like to be directive and not prescriptive in our management. We’d love for you to take ownership of what you work on, and tell us what to do, rather than the other way round.

Work Ethic - We’ve grown up on Wall Street. We work hard, and have aggressive goals. We want our team-mates to be focused, goal-oriented and consistent high achievers.

Execution Focus - Our business is about getting things done, and getting things done right. We want outcome focused colleagues who can multi-task, and execute quickly and elegantly.

We are an early stage company. Working here is not for the faint-hearted. An intense and unstructured work environment, lots of excitement and a group of motivated colleagues is what we bring to the table. We ask you to bring your undivided attention, strong worth ethic & resourcefulness. We are Delhi based and work 6 days a week. We operate in a Python environment.

Role Overview

1. As a Pre-Sales Engineer, you will be responsible for designing and drafting systems for Technical Proposals brought in by the sales team, ensuring that quotes are technically correct before submitting to clients.
2. Preparation of proposal based on the RFP / RFQ docs and Understand the CAD drawing.
3. Generate BOQ, Compliance Statement, system descriptions, schematic drawings, material / technical submittal, system programming such as Crestron, Extron, Bose and other OEM products etc.
4. Provide sales and technical staff with technical support on both a pre- and post-sales basis
5. Communicate and interact with internal employees, clients and colleagues in a professional and timely manner.
6. Conduct or attend a Site visit and Site surveys when needed.
7. Develop and maintain knowledge of current and new technologies that company offers.

Key Skills

• 2+ years of experience required in AV.
• Experience in developing cost-effective solutions around customer needs.
• Good skill for Vendor Management, OEM interaction.
• Proficient in the use of Microsoft Office Suite
• Good Communication skill

We are looking for a full stack developer having expertise in web development, with experience in React, NodeJS, Postgres. Should also have experience with API development & integration.

Key responsibilities:

- Develop back-end components that are scalable and reusable which aligns

with the existing architecture.

- Integrate user-facing elements developed by front-end developers with server-

side logic.

- Design, build, test, and document code

- Coordinate with internal teams to understand user requirements and provide

technical solutions.

- Make architecture decisions that contribute to maintainable systems.

Skill(s) required:

- HTML , JavaScript , CSS , NodeJs, ReactJs, Redux, Redux Saga, Postgres, SQL,

Git

- Computer science graduates would be preferred

- Familiarity with front-end technologies (like JavaScript, HTML, Bootstrap, CSS,

and React.js)

- Basic understanding of tech stacks - Postgres & Git

- Ability to work independently is a must.

- To add new features according to the requirements, to work on regular updates

as per the latest technological advancements.

- A solid understanding of how web applications work including security, session

management

You will be responsible for:

- Architecting and building these applications, as well as coordinating with the

teams responsible for other layers of the product infrastructure.

- Building pixel-perfect, smooth UIs across both mobile platforms.

- Maintaining code and writing automated tests to ensure the product is of the

highest quality.

- Diagnosing and fixing bugs and performance bottlenecks for performance that

feels native.

About the Company:

This opportunity is for an AI Drone Technology startup funded by the Indian Army. It is working to develop cutting-edge products to help the Indian Army gain an edge in New Age Enemy Warfare.

They are working on using drones to neutralize terrorists hidden in deep forests. Get a chance to contribute to secure our borders against the enemy.

Responsibilities:

• Extensive knowledge in machine learning and deep learning techniques
• Solid background in image processing/computer vision
• Experience in building datasets for computer vision tasks
• Experience working with and creating data structures/architectures
• Proficiency in at least one major machine learning framework such as Tensorflow, Pytorch
• Experience visualizing data to stakeholders
• Ability to analyze and debug complex algorithms
• Highly skilled in Python scripting language
• Creativity and curiosity for solving highly complex problems
• Excellent communication and collaboration skills

Educational Qualification:

MS in Engineering, Applied Mathematics, Data Science, Computer Science or equivalent field, with 3 years industry experience, a PhD degree or equivalent industry experience.

We are looking for a Full Stack Developer to produce scalable software solutions. You will be part of a cross-functional team that is responsible for the full software development life cycle, from conception to deployment.

As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.

If you have enough confidence and ready to adopt new technologies, you might be a great fit for the requirement.

Responsibilities

• Work with development teams and higher management to ideate software solutions as per requirement

• Design client-side and server-side architecture

• Build the front-end of applications through appealing visual design

• Develop and manage well-functioning databases and applications

• Write effective APIs

• Test software to ensure responsiveness and efficiency

• Troubleshoot, debug and upgrade software

• Create security and data protection settings

• Build features and applications with a mobile/tab responsive design

• Write technical documentation

• Work with data scientists and analysts to improve software

Required Skills

• Proven experience as a Full Stack Developer or similar role

• Experience developing desktop and web applications

• Familiarity with common stacks

• Knowledge of multiple opensource front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)

• Knowledge of multiple opensource back-end languages (e.g. Python) and JavaScript frameworks (e.g. React, Node.js)

• Familiarity with databases (e.g. PostgreSQL, MongoDB), web servers, and UI/UX design

• Well knowledge about Docker and other DevOps technologies

• Ready to adopt new technologies as per requirements.

• Great attention to detail * Organizational skills

• An analytical mind