SDS2

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Are you a digital mastermind with a passion for search engine optimization (SEO) and search engine marketing (SEM)? If yes, then we encourage you to apply for this exciting opportunity today.

Web Spiders is looking for an experienced SEO & SEM Specialist to join our digital marketing team. As an SEO/SEM Expert, you will be responsible for improving our website's search engine ranking, increasing website traffic, and managing our online presence. The ideal candidate will have 4-5 years of experience in successfully developing and executing paid campaigns, along with an in-depth knowledge of Google Analytics, Google Search Console, Google Tag Manager, and Google Ads.

Roles and Responsibilities

• Develop, execute & manage SEO & SEM strategies for our website and our clients' websites
• Conduct in-depth keyword research to identify target keywords and phrases
• Optimize website content, including web pages, blog posts, and other digital assets, for search engines and users
• Perform technical SEO & SEM audits to identify and resolve issues that may negatively impact search engine rankings
• Develop and execute link-building strategies to improve website authority and rankings
• Monitor and analyze website and keyword performance using tools such as Google Analytics and SEMrush
• Create and present monthly reports to clients, highlighting key performance metrics and KPIs of the assigned projects
• Continuously monitor industry trends, best practices, and emerging technologies to identify opportunities for innovation and growth
• Collaborate with the content marketing team to develop and execute content strategies that support SEO & SEM objectives
• Manage client relationships and ensure their satisfaction with our services

Desired Candidate Profile -

• Google Ads Certification required
• Proven track record of driving organic traffic and improving search engine rankings
• Deep understanding of search engine algorithms and best practices, including on-page optimization, technical SEO, and link building
• Experience using tools such as Google Analytics, Google Tag Manager & SEMrush
• Excellent communication and problem-solving skills
• Highly organized with strong project management skills
• Ability to work independently and in a team environment.

Primary Role

• Analysis and Design activities as required by project
• Software development as per project schedule
• Troubleshooting and Debugging as required for bug fixing
• Source code version maintenance in version control software
• Prepare and execute unit test cases
• Unit testing of the application to ensure quality release to QA
• Adherence of coding standards while performing development
• Impact analysis of any changes requested by client
• Daily status reporting / progress updates / timesheets

Secondary Role

• Prepare project specific documentation as required by project
• UAT / Implementation support as required by project
• Client interaction and communication as required by project
• Code review and peer testing as required by the project
• Mentor junior developers on the project as required by project

Please find below JD

• 4 -10 years' experience in Frontend technologies
• Strong core JavaScript with ES6, ES5, ES7
• Proficient in React.JS with minimum 2 years of experience
• Proficient in HTML5, CSS3
• Proficient in Grunt, Gulp and Webpack, bower, yarn, module loader
• Hands on experience with multiple library/frameworks - jQuery, Jasmine, Mocha, etc.
• Unit testing / E2E testing is necessary.
• Expert level understanding of HTTP protocols (1.0, 1.1, and 2.0) and WebSockets and JS WebSocket
• Experience with working on SaaS/PaaS based applications.
• Good analytical and problem-solving skills.
• Upbeat, highly motivated, and self-starter & Strong communication skills.

 Company profile: https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.innominds.com%2F&;data=04%7C01%7C%7Cbfa37f316b0142ee45e008d91a9266fd%7C4643991463b7464e83279b13737ae8cf%7C1%7C0%7C637570038501362488%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mX05qphV6hkETXRm1DLlYLCNbkGAuwQ37P3%2BsQFwBpE%3D&reserved=0">www.innominds.com    

Do share below details to proceed further:

CTC:    

ECTC:    

NP:    

Work Location: Bangalore / Hyderabad  / Pune

Relevant experience in JavaScript, React / Angular:   

AECC Global is a leading EdTech company founded in 2008 with a global footprint in 13 countries and 39 cities. Our motive is to provide expert international education guidance and counseling to passionate students. We have a dedicated team of richly experienced and certified professionals to help students choose the best courses available in international universities worldwide.

To help us continue to grow our offerings, we are in search of an experienced Product Manager to lead the digital products development and marketing. We are looking for a dynamic person responsible for the product planning and execution throughout the Product Life Cycle, including defining the product vision, gathering customer requirements and prioritizing.

To carry out the role of a Product Manager successfully, a candidate should possess the following skills and qualifications:

• 3+ years of working experience in web and mobile app products development through all phases
• Excellent knowledge of user-centered design principles
• Understanding of design quality standards
• Knowledge of Scrum and Agile Software Development Methodology
• Proficiency in the use of analytic tools
• Ability to prioritize effectively
• Excellent oral and written communication

Product Manager is responsible for overseeing all activities relating to researching, designing, marketing, and managing the development of a product from beginning to end.

• Using market research to get ideas for products that customers will want
• Helping to oversee the design and manufacture and planning of how to market and promote the product to the customers and partners
• Responsible for developing features and creating content that drives organic growth to our web and other digital properties
• Increase user retention rate across our products by understanding our audience and developing new features to maximize user engagement
• Monitor, react to and grow important audience KPIs such as daily user retention, time on site, RPC, and organic traffic
• Comparing the company's products to competitor's products and offerings in order to compete in the market
• Providing management with analysis reports to management, sales & marketing Team.
• Specifying and overseeing the research needed to determine the needs and desires of customers

Salary: 10-17LPA 

Location: Chennai 

Job Description

We are looking for an experienced engineer with superb technical skills. Primarily be responsible for architecting and building large scale data pipelines that delivers AI and Analytical solutions to our customers. The right candidate will enthusiastically take ownership in developing and managing a continuously improving, robust, scalable software solutions.

Although your primary responsibilities will be around back-end work, we prize individuals who are willing to step in and contribute to other areas including automation, tooling, and management applications. Experience with or desire to learn Machine Learning a plus.

Skills

• Bachelors/Masters/Phd in CS or equivalent industry experience
• Demonstrated expertise of building and shipping cloud native applications
• 5+ years of industry experience in administering (including setting up, managing, monitoring) data processing pipelines (both streaming and batch) using frameworks such as Kafka Streams, Py Spark, and streaming databases like druid or equivalent like Hive
• Strong industry expertise with containerization technologies including kubernetes (EKS/AKS), Kubeflow
• Experience with cloud platform services such as AWS, Azure or GCP especially with EKS, Managed Kafka
• 5+ Industry experience in python
• Experience with popular modern web frameworks such as Spring boot, Play framework, or Django
• Experience with scripting languages. Python experience highly desirable. Experience in API development using Swagger
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration, Jenkins

Responsibilities

• Architect, Design and Implement Large scale data processing pipelines using Kafka Streams, PySpark, Fluentd and Druid
• Create custom Operators for Kubernetes, Kubeflow
• Develop data ingestion processes and ETLs
• Assist in dev ops operations
• Design and Implement APIs
• Identify performance bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization, and documentation
• Communicate with stakeholders regarding various aspects of solution.
• Mentor team members on best practices

• You will be responsible for the delivery of the application/ feature/ module your team will be working on.
• Write/Review Code every day in addition to pairing with team members on functional and non-functional requirements and spread design philosophy, goals, and improvements to code quality across the team
• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Ensure all code is thoroughly covered by automated tests and that all features meet quality checks before deployment.
• Contributing to the constant improvement of practices and processes in the team.
• Building and managing automated build/test/deployment environments
• Coordinate with cross-functional teams (Sales, Marketing, Product, Mobile, DevOps, UX, Data Science, Data Engineering, QA, etc.) to define and execute the feature roadmap.
• Research new technologies and tools and share your learning with the rest of the team.
• Provides mentoring and guidance to other team members, including new hires.

What makes you a great fit for our team:

• 5-8 years of overall experience with at least 2+ years of full-stack experience. 
• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Experience in NodeJS for at least two years and exposure to Python, Go, etc will be a huge plus and JavaScript frameworks (e.g. Angular, ReactJs(preferred), VueJs)
• Familiarity with databases (e.g. MySQL, MongoDB) and UI/UX design
• Experience and knowledge of open source tools & frameworks, broader cutting edge technologies around server-side development.
• Data modeling experience in both Relational and NoSQL databases.
• Experience in building microservices-based architectures
• Knowledge of or experience with at least one or more of PaaS environments - AWS, Google App Engine, Windows Azure Cloud Services or similar
• Ability to deliver in a global team environment with members working remotely in various time zones and locations
• You are a problem solver with exceptional analytical skills and high attention to detail
• Good knowledge of data structures(list, graphs, maps) and their advantages or disadvantages.
• You thrive in a fast-paced environment, successfully handle ambiguity, and have experience working with Agile methodologies, TDD and Test Engineering and Automation
• You have excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as technical deep dives
• Excellent understanding of interactive application development paradigm, memory management, performance/resource optimizations, database interactions, concurrency and multithreading, fault tolerance, monitoring, security, operability, and scalability of systems.
• Able to occasionally travel to our USA headquarters in Redwood Shores, CA

Education: 

• Bachelors - (Preferably from Tier-1 College)

Keywords:

• Node, NodeJS, AWS, Full Stack, Serverless, Amazon Web Services, Lambda, REST APIs, Webservices, Microservices, ReactJs, VueJs, AngularJs

We are looking for a skilled React.js Developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

To ensure success as a React.js Developer, you should have in-depth knowledge of JavaScript and React concepts, excellent front-end coding skills, and a good understanding of progressive web applications. Ultimately, a top-class React.js Developer should be able to design and build modern user interface components to enhance application performance.

Position : Software Test Engineer

Location : San Francisco, USA

REQUIRED CITIZENSHIP / WORK PERMIT / VISA STATUS: USA with Valid work visa

The ideal candidate must have at least "3” years of active and recent experience with coding in Java to automate and as well as executing those scripts in an effort to test the functionality. Must be comfortable as a consultant, and have strong written and verbal communication skills.

Job Qualifications:

• · 3+ Years of hands-on Experience on Java with strong knowledge of OOPs
• · in computer science, software engineering, computer engineering, electrical engineering, or related area of study
• · Experience with Automation testing tool, preferred experience with Selenium Web Driver or custom test tool
• · Adequate working knowledge of JUnit or TestNG
• · Basic knowledge of SQL and/or any RDBMS
• · Knowledge of defect tracking and test management tools is desirable
• · Understanding of source code repositories and branching and merging strategies.
• · Awareness to Software Development and Testing life-cycle
• · Strong communication and problem-solving skills desired
• · Well versed with Internet technologies and infrastructure
• · Outstanding written and oral communication skills
• · Demonstrated analytical and problem-solving skills.
• · Can do attitude; yet challenges status quo
• · Works independently under minimal direction with strong work ethics
• · Desired experience in Mobile Automation or exposure to Mobile testing
• · Must have a BS or MS Degree in Computer Science or related field of study.

Preferred / Good to have skills :

*

• · Knowledge of Perfecto or Mobile Cart device cloud
• · Knowledge of Appium
• · Knowledge of SOAP or REST API Services
• · Banking domain knowledge

Job Responsibilities:

• · Hands-on experience coding in Java
• · Work in highly collaborative teams that strive to build quality code and provide business value.
• · Should have a proven track record for quality and performance of code deliverable, strong communication and client-facing skills with the ability to work in a consulting environment.
• · Develop and provide recommendations to the existing framework for highly visible mission critical applications.
• · Utilize BDD part of your testing and should have previous BDD experience
• · Expertise in writing complex SQLCommand for backend testing and good knowledge of web application
• · Develop a repeatable process for designing, developing, and executing scripts. - Conduct tests, document and analyze test results and present findings to development teams.
• · Utilize Selenium, Java, Maven, Eclipse IDE, GitHub, Appium, , DevTest, TestNG , Junit and Jenkins to automate and virtualize applications
• · Create Test Plans, Cases and Scripts for UAT, functional and regression testing on Web applications, client applications and products.
• · Strong in any scripting language.