Branded Content Sales Executive

● Responsible for ensuring seamless guest experience.

● Take ownership of guest issues and follow problems through to resolution.

● Make decisions that are in the best interest of the company and the guests.

● Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency.

● Provide guidance or assistance during the stay, post-booking to check-out, grievance handling, and provide

timely solutions.

● Ensuring timely collection of feedback post guests' stay.

● Reporting any damage of the property to the property operation team.

● Ensure closing of current guest tickets before next arrival.

● Ensure collection of extra payments during the stay.

● Keep up with the industry’s developments and apply best practices to the areas of improvement.

ABOUT US:

Formed with the vision of helping brands in digital customer experiences, we believe that machine learning and AI are going to fundamentally transform omni-channel digital engagement. We are visionaries, data scientists, coders and business people. And we are also customers who feel the pain of brands with disjointed customer experiences, with myriad product ecosystems to effectively deal with the end clients.

We are the leading true omni-channel Digital Customer Experience Platform with a goal #beyondORM #beyondListening #takecontrol. We have been helping brands and enterprises to enhance their digital customer experience and gain insights through data & analytics. With our AI driven conversation cloud and digital media command centre, and real-time dashboards we are empowering our clients #beyondsocial. We are headquartered in US, we have physical presence in India and US, and function through partners in APAC region. Our product is sold in over 100 countries directly or through partners.

Role –Technical Account Executive

Experience-3-5 Years

Shift- Day

Location: Bangalore

Immediate Joiners preferred.

About The Job

Simplify360’s is seeking an experienced and highly skilled support engineer or systems administrator with an overall 3-4 years of experience, to join us as Senior Technical Account Manager for our enterprise customer In this role, you'll provide personalized, proactive technology engagement and guidance, and cultivate high-value relationships with clients as you seek to understand and meet their needs with the complete portfolio of product. As a Senior Technical Account Manager, you will provide a level of premium advisory-based support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for each of our customer's environments, facilitating collaboration with their other vendors, and advocating on the customer's behalf. At the same time, you'll work closely with our Engineering, Product Management, Support, Sales & Services teams to debug, test, and resolve issues.

Responsibilities:

• Primarily supporting assigned customers related to platform training, helping with the reports, taking calls

• Coordinaion with dev, sales, support

• Quarterly reviews or monthly reviews

• Deliver key portfolio updates and assist customers with upgrades.

• Understand your customers' technical infrastructures, hardware, processes, and offerings

• Perform initial or secondary investigations and respond to online and phone support requests.

• Manage customer cases and maintain clear and concise case documentation.

• Create customer engagement plans & keep documentation on customer environments updated.

• Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings.

• Provide ad-hoc Technical Support to key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings.

• Liaise with clients alongside the Account Manager, representing products from both a technical and software integration perspective.

• Manage technical communications with client’s technical team, project team, customer services team and senior executives.

• Proactively resolve business & technical problems.

• Work collaboratively with the designated account team to ensure excellent customer service is offered consistently.

• Work with Sales team to identify new opportunities within existing relationships, either due to white space or new product/service offerings.

• Work with global front-line support teams for technical escalation and issue management.

• Meet with existing customers for regular and ad-hoc service-related reviews.

• Maintain expert knowledge of product.

• Enter case information into the CRM to ensure appropriate resolution management.

Requirements:

• A bachelor's degree in computer science or engineering.

• Experience in technical support and sales.

• Good technical and product knowledge.

• Good critical thinking and problem-solving skills.

• Working knowledge of sales software.

• Proven & strong system administration and troubleshooting experience with Linux platforms.

• Experience in a DevOps tools.

• Excellent reading and writing skills in English.

• Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support.

Experience: 2 to 8 Years

Job Description

• Technical Skills requirement : JAVA, Multithreading, OOPS, Data Structure, Karaf.
• Total experience required should be around 2 to 8 years.

Job Description :

- Strong development skills in Java JDK 1.7 or above.

- Knowledge of Java 8 features and Multithreading is a must-have.

- Should have a strong acumen in Data Structures, Algorithms, problem-solving and LogicalAnalytical skills.

- Thorough understanding of OOPS concepts, Design principles and implementation of different type of Design patterns.

- Sound understanding of concepts like Exceptional handling, SerializationDeserialization and Immutability concepts, etc.

- Experience with Multithreading, Concurrent Package and Concurrent APIs Basic understanding of Java Memory Management (JMM) including garbage collections concepts.

- Experience in RDBMS or NO SQL databases and writing SQL queries (Joins, group by, aggregate functions, etc.)

Zazzy is an interactive design and technology studio making things that engage people in new and interesting ways. We've done it for multinational brands, Y Combinator companies and fledgling startups.

A team of creatives, misfits and ardents helping brands bring the best experience possible for their audience.

We are looking for a talented, kind, & thoughtful UI Designer to join us. As one of the earliest members at Zazzy, you'll get to work on one of the most interesting, challenging and impactful challenges.

We are looking for someone equally comfortable taking the lead on a single project and having a support role on many. Someone who'd be one of us — a real part of our team!

How you will contribute:

• Execute wireframes into UI design
• Present design decisions to the stakeholders that are backed up by design principles
• Execute UXD to visually appealing interfaces
• Designing web & mobile application interfaces
• Creating beautiful as well as functional UI and giving wings to UX

A little bit about you:

• You have had a previous experience with at least two years in UI design or visual design
• You demonstrate excellent interpersonal communication skills
• You are a clear and effective presenter
• You welcome critics and have learn & grow attitude.
• You're always curious to learn more and question the decisions.

Perks:

• Work with good people and exciting projects.
• Work out of a super cool office or remote if you want. (We prefer at least two days a week in the office.) 
• Work hard, party harder.
• Casual startup environment.
• Chance to work on some amazing in-house products.
• Ample room for all kinds of design experiments and growth.
• Health insurance
• Profit sharing

DeepSource is working on building tools that help developers ship good code. There are over 40 million developers in the world, and all of them write and review code in some form. There’s a massive opportunity to impact how software is built right from where the code is written using automation and intelligence, that not only improves developer productivity but also increases software’s robustness.

The Language Engineering team works on the source code analyzers, including both programming languages and configuration-as-code systems. As a member of the Language Engineering team, you will work on building the best, most comprehensive, Scala analyzer in the world. You will add new rules and Autofixes for finding more issues with code and automatically fixing them. You will be involved with the community to understand the problems with static analysis tools in the Scala ecosystem.

• Identify bad code practices in Scala and write new analyzers to detect them.

• Improve the coverage of automatically fixable issues.

• Ensure fewer false-positives are reported by the analyzer.

• Work on the internal tools that support analysis runtimes.

• Contribute to open-source static analysis tools.

• Strong foundational knowledge in Computer Science.

• At least 3 years of professional software development experience in Scala and Java.

• Understanding of the nuances of execution of the source code (AST, data flow graphs, etc).

• Familiarity with Scala best practices followed in the industry.

• Native experience with Linux/Unix environment.

• A focus on delivering high-quality code through strong testing practices.

We offer competitive compensation with meaningful stock options, a generous vacation policy, and a workstation of your choice, to name a few of the perks.

As a senior full-stack developer, you will contribute to our end-to-end supply chain platform. You'll work with all key stakeholders to deliver scalable, maintainable code and deliver amazing user experiences. We are building a design and process-centric culture where you'll play a key role in the implementation of the foundation of all our systems. Up for a challenge?

You are:

• A self-starter with a sense of what it takes to be successful as a team
• An agile - welcome change, do as little as possible and embrace continuous delivery
• Conscious about how quality is carried through from the UI to all layers underneath
• Passionate about design as a foundation of great user experience
• Opinionated, but flexible to accommodate the big picture

• Analyze requirements, provide estimates and deliver code in an agile setup
• Stay on top of all owned work and raise red flags as early as possible
• Define the architecture, best practices, and coding standards for a full-stack development
• Support continuous technical improvement by investigating alternatives and technologies and present them for architectural review 
• Motivate team members, coach junior members, and extend goodwill to other employees

Must have

• Prior startup experience, preferably with war stories to share
• 3-5 years of software industry experience
• Solid understanding of software design, development, testing, and problem-solving 
• Expertise in coding efficient, high quality, and modularized software 
• Expertise in React.js and related ecosystem
• Experience with GraphQL and other modern JS ecosystems
• Expertise in common design patterns and anti-patterns Javascript
• Experience with service-oriented architecture and microservices
• Expertise in relational and non-relational databases and expertise in at least one database system
• Experience with planning, execution, and maintenance of test infrastructure for backend workflows
• Knowledge of AWS
• Knowledge of Unix shell and source control systems and tools such as git 
• Strong technical leadership skills
• Strong communication skills
• Technical mentoring skills

Great to have

• Experience with CI/CD and setting up a monitoring infrastructure
• Experience with Flutter
• Interest in blockchain and computer vision-related ML systems
• Experience working on high traffic systems
• Bachelor’s degree in Computer Science or a related discipline