SDET

Technical Project Manager JD

Client communication for requirement gathering and during project development

Good on wireframing and project scoping

Handling team of developer and coordinating with team and client

Help in pre-sales for making some initial documentation 

Vast experience in development using technology such as PHP, Node, Django, React, Angular etc.

Good experience as team lead.

Great english communication and fluent communication experience

Technically strong, strong in Analytical Skills, Strong problem-solving capabilities

Server Knowledge and strong in GIT, GITLAB, SVN Knowledge

Sprint planning and scrum management

Experience making documentation like technical documents of project

Helping developers came out of terms

Strong R & D Skills, scrum

Strong database knowledge of MYSQL, PostgreSql, MongoDB

Strong Expertise making scalable applications

Knowledge of different software architecture and where to use which architecture etc. also design patterns.

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Greeting from DevCare Solutions!!!

Job Description:

We're looking for an experienced US Healthcare Recruiter to join our team. The ideal candidate should have a stable profile and prior experience with RN, LPN, LVN, CNA,STNA roles. This on-site position offers flexibility and a dynamic work environment. Functional Area: IT – Software Candidate Requirement Position: US Healthcare Recruiter

Location: Chennai (On-Site - WFO)

Experience: 0.6-3 Years

Requirement: US Healthcare experience is a must. Experience: 1 - 3 years Qualification: Graduate in Education

About us:

Devcare Solution is a place where a best-in-class working environment, professional management, and opportunities to learn exist bundled with exceptional rewards. It is ready to take more on board for all those who deserve a dream career. The team is full of good spirits complimenting each one's brilliance at workplace. Needless to say about the interesting projects, you for sure will gain an enriching positive experience every moment.

Name of the company: DevCare Solutions

Year of establishment: April 19th, 2005

Company address: No 4, Ram complex, Padasalai Street, Urapakkam, Chennai 603210

It's Complete US Shift Onsite

Shift Timing will be 7.00pm to 4.00am IST

Cab: Pick and Drop Available

Dinner will provided in the company

www.devcare..com

In today’s marketing-dependent consumer world, businesses demand innovative brand solutions and our client is engaged in providing brand solutions across businesses. They import renowned global brands & distribute the same. They have a dedicated eCommerce practice to build digital retail footprints for their brands in India. They focus on major categories under FMCG such as F&B, Personal care, etc. and also Home & Fabric Care.

Founded in 2003, our client has over 250 Pan-India Distributors and more than 300 SKUs. They deal with 25+ brands and some of the brands are Mogu Mogu, SAN REMO, Simpkins, Moccona, OMINO BIANCO, etc.

As a Key Account Manager - eCommerce, you will be responsible for leading and executing the company’s overall eCommerce strategy for website and primary channel partners – Amazon, Big Basket, Flipkart, Nykaa, Supr/BB Daily, Milkbasket as well as other new partners [Smytten, e-pharmacies, etc].

What you will do:

• Charting out plans for listing and relisting of brands and select SKUs on different channel partners
• Driving ecommerce operations – site availability, POs and ensuring 95%+ fill rates
• Managing all in-app visual merchandising, liaisoning with different brand leaders across US, Europe, Australia and South East Asia for accessing content related to respective partner brands and keeping the brand folder up to date with thematic, product hero and lifestyle content
• Driving in-app brand visibility, targeted marketing and promotional offers on different platforms
• Establishing processes for monitoring, measurement and optimization of performance marketing metrics to results in desired target sales achievement

Desired Candidate Profile

• Adept at business planning, JBPs and channel specific planning with 1+ years’ experience in Google Ads and Google Analytics
• Proficiency in using MS Excel and MS PowerPoint
• Prior experience of ecommerce vertical with Flipkart, Amazon or Big Basket will be an added advantage    

As Senior Front-End Developer at Meetmo, you'll be responsible for designing(converting from Figma to React UI; matching the UI design same as given in Figma by our customers), and maintaining web applications. You'll work with the development team, as well as UX/UI designers. You'll work closely with our back-end and full-stack developers to deliver consistent and reliable web experience. You'll work with our designers to improve usability for our customers and to ensure high-quality graphic standards and brand consistency. Ultimately, your work will have a direct impact on the user experience of our customers. We, at Meetmo, believe in an agile work structure and we're particularly looking for such candidates who are willing to explore rather than stick to his/her comfort zones, which will ultimately benefit employees to increase their technical knowledge in more than one field thus excelling in their career.

The technical skills we're looking for are as follows:

i. React JS

ii. SASS

iii. Tailwind CSS

iv. Redux

v. Redux-Saga

vi. Next JS

vii. Three JS

viii. Figma to React UI conversion

Note: Candidate should have an experience of a minimum of 3 years in Front-end development.

Location: Bangalore, Karnataka

• Support the promotion of Crediwatch’s products and new features to prospective and existing clients
• Establish right contact within companies and develop long term relationships based on building trust and credibility
• Support the process of proactively identifying and qualifying leads and new prospects
• Coordinate the process to set-up product demos with prospective clients
• Communicate company products and services effectively
• Coordinate the preparation of timely reports and analytics to regularly evaluate and review the plans and strategy.

Responsible for all sales & marketing activities (Direct & Channel Sales for Promoting Residential

Sales)

Direct sales activities (inbound as well as outbound)

Event / expo participations for sales and brand visibility (Advt & promotion activities)

Prospect clients through calling , email and offs - site meetings (where applicable)

Sign - ups to achieve monthly targets

Developing & nurturing a strong channels (existing and new channel partners relationship)

Demonstrate highest quality of customer satisfaction

Nurture relationships with existing clients to generate referral business

Manage sales operations (day - to - day sales operations)

Formulating weekly / monthly sales plan & implementing sales strategy

Manage sales documentation , customer data & MIS

Need to manage team of executive and drive business through the team.

Meeting monthly quarterly targets by guiding the team.

Should Report to Sales manager and motivate the team to drive business.