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Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs

Required Skills: Strong SQL Expertise, Data Reporting & Analytics, Database Development, Stakeholder & Client Communication, Independent Problem-Solving & Automation Skills

Review Criteria

· Must have Strong SQL skills (queries, optimization, procedures, triggers)

· Must have Advanced Excel skills

· Should have 3+ years of relevant experience

· Should have Reporting + dashboard creation experience

· Should have Database development & maintenance experience

· Must have Strong communication for client interactions

· Should have Ability to work independently

· Willingness to work from client locations.

Description

Who is an ideal fit for us?

We seek professionals who are analytical, demonstrate self-motivation, exhibit a proactive mindset, and possess a strong sense of responsibility and ownership in their work.

What will you get to work on?

As a member of the Implementation & Analytics team, you will:

● Design, develop, and optimize complex SQL queries to extract, transform, and analyze data

● Create advanced reports and dashboards using SQL, stored procedures, and other reporting tools

● Develop and maintain database structures, stored procedures, functions, and triggers

● Optimize database performance by tuning SQL queries, and indexing to handle large datasets efficiently

● Collaborate with business stakeholders and analysts to understand analytics requirements

● Automate data extraction, transformation, and reporting processes to improve efficiency

What do we expect from you?

For the SQL/Oracle Developer role, we are seeking candidates with the following skills and Expertise:

● Proficiency in SQL (Window functions, stored procedures) and MS Excel (advanced Excel skills)

● More than 3 plus years of relevant experience

● Java / Python experience is a plus but not mandatory

● Strong communication skills to interact with customers to understand their requirements

● Capable of working independently with minimal guidance, showcasing self-reliance and initiative

● Previous experience in automation projects is preferred

● Work From Office: Bangalore/Navi Mumbai/Pune/Client locations

• Build campaign generation services which can send app notifications at a speed of 10 million a minute
• Dashboards to show Real time key performance indicators to clients
• Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds
• Building highly available & horizontally scalable platform services for ever growing data
• Use cloud based services like AWS Lambda for blazing fast throughput & auto scalability
• Work on complex analytics on terabytes of data like building Cohorts, Funnels, User path analysis, Recency Frequency & Monetary analysis at blazing speed
• You will build backend services and APIs to create scalable engineering systems.
• As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.
• You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.
• Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.
• Identify and improvise areas of improvement through data insights and research.

• 2-5 years of experience in backend development and must have worked on Java/shell/Perl/python scripting.
• Solid understanding of engineering best practices, continuous integration, and incremental delivery.
• Strong analytical skills, debugging and troubleshooting skills, product line analysis.
• Follower of agile methodology (Sprint planning, working on JIRA, retrospective etc).
• Proficiency in usage of tools like Docker, Maven, Jenkins and knowledge on frameworks in Java like spring, spring boot, hibernate, JPA.
• Ability to design application modules using various concepts like object oriented, multi-threading, synchronization, caching, fault tolerance, sockets, various IPCs, database interfaces etc.
• Hands on experience on Redis, MySQL and streaming technologies like Kafka producer consumers and NoSQL databases like mongo dB/Cassandra.
• Knowledge about versioning like Git and deployment processes like CICD.

• Have been involved in the delivery of at least five Microsoft Dynamics CRM projects. 
• 3+ Years of custom development experience in Microsoft Dynamics CRM/365.
• Experience in Sales and Service modules.
• Experience in .NET, C#, ASP.NET & JavaScript programming. 
• Experience in building canvas app, model driven app and power automate flows is required.
• Proven experience in consulting on software products, business analysis & requirements gathering. 
• Proficiency in developing plug-in & workflow assemblies. 
• Understanding of SQL Server 2016. Able to customize CRM forms, views, workflows, business rules, charts, & dashboards. 
• Knowledge of CRM usage in Browsers, Outlook, Tablet & Mobile Applications. 

As a Content Writer at our company, you will:

• Write news articles, features, product reviews, and guides for our products.
• Be an integral part of our awards content stream and produce smart, attention-grabbing awards-focused news, features, and reviews.
• Write captivating headlines and teasers to ensure high content engagement across our site and key social media platforms.
• Review and refresh site content on an ongoing basis to ensure it is always relevant and optimized for the needs of our users.
• Ensure all published content meets our standards for accuracy, grammar, tone, and quality.
• Collaborate on projects with in-house specialists in data, marketing, SEO, and PR.
• Keep abreast of developments in digital media, content marketing, and social media content.

Great opportunity to work in Roots Innovations Pvt.ltd., We simplify the RPA (Robotic Process Automation) platform with AI-powered Bots to manage business processes & compliance for all types of industry sectors.

Educational Qualification: BE/B.Tech/BCA/BCS/MSC/MCA/MCS/M.Tech(Certification course will be Advantage)

Experience - 4 to 10 years

Job Description:

· Implement a robust set of services and APIs to power the back-end application

· Optimize application for maximum speed and scalability

· Implementation of security and data protection

· Follow and understand architecture design and implementation on
development, testing, implementation, and documentation.

· Conduct reviews and conduct team training on the complex features of NodeJS.

· Analyze business/functional requirements and translate them into
concrete tasks

· Manage Product releases

Skill Set Required:

· Experienced in NodeJs or any NodeJS frameworks

· Experienced & Good knowledge of Relational and NoSQL databases (MongoDB)

· Exposure to Cloud Environments like AWS, MS Azure or Google Cloud

· Knowledge of an interest in Agile Methodologies, such as Extreme Programming (XP) and Scrum

· Knowledge of software best practices, like Test-Driven Development (TDD) and Continuous Integration (CI)

Parikshram is a Bangalore based tech startup company, building the world's first career success platform for QA-Testing professionals around the world. Currently running through the social media channels with the name of “Software Testing Studio" (soon to be renamed as Parikshram), it has an active user base of ~0.2 million testing professionals and focuses on recruitment, upskilling and community building. The company is growing at a rapid pace and is hiring aggressively.

• 2+ years experience in WordPress CMS Installation, theme customizations.
• Should possess strong knowledge of SEO, Secure sites, Wordpress, Web Design Good knowledge of WordPress development and life cycle (theme hierarchy, plugins, etc
• Strong understanding of PHP back-end development. Experience in front-end technologies like HTML5,CSS3,Bootstrap4,JavaScript,PHP.
• Basic Knowledge of Core PHP, MySQL Database.
• Experience in designing and developing responsive design websites.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers.
• Ability to convert comprehensive layout and wireframes into working HTML pages. Payment Gateway integration for WooCommerce (eg: Paypal, Razorpay, etc).