Retail Store Manager (Apparel Brand)

Position Requirements
● Strong in data structure and algorithms
● Experience in Node.js, Express, API Design & DOM
● Understanding of component based design or other design patterns
● Experience with unit testing, integration testing & continuous integration
● RDBMS and NoSQL databases preferably PostgreSQL, MongoDB
● Good to have passion for investing

Position Responsibilities
● Be honest, reliable & consistent
● Write efficient & clean code
● Have a strong sense of ownership
● Be a part of development & maintenance of our company web app, Operations dashboard and
other 3rd party products we own
● Contribute to improving the quality of engineering process & engineering culture

Responsibilities
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs

Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills

About Merito :

Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.

About our Client :

Our client is an Indian retail conglomerate which is setting up a tech driven brand co-creation platform that transforms powerful ideas into authentic, profitable and experience-led brands that will define the future of brands in fashion, beauty, food and home decor space.

Role: Brand Entrepreneur (EIR)

This opportunity is for new brands that are in stealth mode & backed by Future Group promoters. It's a house of Personal care D2C brands in the space of haircare, skin care & kids personal care.

In 2020, CoVid 19 affected every business, few positively and many negatively. However, E-commerce adoption has gone through the roof and we have seen consumer's e-commerce spends grow. India's fast growing e-commerce market is seen growing by 30 percent a year to $200 billion (roughly Rs. 14,68,640 core) by 2026.

On the back of strong product-market fit and a change in human behaviour due to CoVid that buoyed ecommerce, we are currently building D2C personal care brands. The overall D2C market in India is expected to reach $100 billion in the next 7-8 years. We will be building a digital first content led approach to target this community of consumers. We aim to win shoppers at the moment of purchase by algorithmically managing demand forecasting, promotions and advertising spend, supply chain, content optimization and other aspects that help shoppers make online purchase decisions, all backed by Data Science.

As the Brand Entrepreneur, you will be part of the founding team conceptualizing the brand proposition, brand identity, and working with formulation experts to build the product pipeline.

Key Responsibilities :

- Creating Brand positioning and differentiation strategies, generating brand anticipation and planning Brand launch keeping in mind the key insights gained from customer and competitor analysis

- Analyzing and researching consumer markets, monitoring market trends and identifying potential areas in which to invest, based upon consumer needs and spending habits

- Looking at the pricing of products and analyzing the potential profitability

- Executing strategies of expansion for existing products and services

- Supervising, managing and executing the manufacturing and supply chain for the brand life cycle

- Monitoring product distribution and consumer reactions through focus groups and market research

- Driving Marketing, Digital Marketing and Performance Marketing

- Coordinating the launch program

- Analyze how our brand is positioned in the market and crystalize targeted consumers insights

- Take brand ownership and provide the direction in executing the vision, mission, goals and strategies

- Translate brand strategies into brand plans, brand positioning and go-to-market execution plans

- Driving creative development and create motivating stimulus to get targeted population to "take action" through on-the ground plans

- Establish performance specifications, cost and price parameters, market applications and sales estimates

- Monitor market trends, research consumer markets and competitors' activities to highlight opportunities and key issues

- Liaison with marketing team to ensure consistency with product line strategy

- Monitor product distribution and consumer reactions

- Anticipate bottlenecks throughout the product life-cycle starting from manufacturing to product launch

- Align the company around the brand's direction, choices and tactics

- Coordinate with New Product Development role for product composition, packaging and quality control.

Competencies :

- Comes with a brand led thinking along with sales orientation

- Execution of strategies/future plan for establishing the brands

- Have good analytical skills

- Good listener, able to respond to results and consumer research

- Ability to work well with multiple teams

- Ability to manage different projects at the same time

- Understanding & appreciation of the new age consumer's needs

Critical Personality :

- Works with an owner's mindset, can embrace entrepreneurial culture

- Extensive PnL knowledge

- Flexible & Adaptable

- Speed in Execution

- Ability to work well under pressure

- Have good presentation skills

- Ability to Influence People

- Excellent Communication Skills

- High Business Acumen and Result Oriented

- Analytical & Data Oriented

- Realtime solution oriented

The ideal candidate will have :

1. An MBA from a top tier B School preferred. (Not Mandatory)

2. At least 3-5 years work experience overall, with a minimum 2 years in brand/category management

3. Experience in running multi-functional teams

4. Early experience in strategy consulting or in top tier FMCG companies is preferred

5. Experience in D2C brands is preferred The ideal candidate is ambitious, looking for an entrepreneurial stint, has tremendous ownership, and combines sharp consumer insight with sound business judgment

Requirement:

• Min 2-3 Year Experience. Preferably in the E-commerce domain. 
• Proficient with both MySQL and NoSql Databases (Elastic, Mongo)
• Strong hold on PHP and preferably good knowledge of Python
• Experience with JavaScript/JQuery
• Ability to do software design for a enterprise web application
• Working knowledge of a MVC front-end framework
• Proficient in HTTP protocol, REST APIs, JSON
• Ability to do database design and modeling
• Proficient in OOPS concepts and writing code using classes
• Ability to write modular and clean code

 

Role:

• Software Development of various product line 
• Creation web-services and optimization for existing and new feature rollouts
• Collaborate with Product Managers and design solutions 
• Develop very high sense of ownership, the zeal to build scalable applications
• Build customer facing technology product 
• Individual Contributor

Role: Partner Head- India (saas)

Location: Remote

Reporting Manager: VP Sales

Purpose:

We are looking for a Partnership Head, a true sales champion. We are a

growth-stage startup and this role will be an important part of our growth strategy.

• Take primary responsibility for the strategy and execution of new resellers partnerships
• Identify relevant organizations that are strategically well-positioned to accelerate growth into new markets
• Identify potential channel partners across a variety of clusters, segmented by industry, geography, and specific area of expertise
• Close partnership agreements while properly balancing company goals, speed, and economic potential
• Evaluate the financial and non-financial benefits and risks of new partnerships
• Track, report, and optimize the performance of partnerships, including identifying issues as they arise, assessing possible solutions, and executing them
• Work closely with the Senior Channel and Sales leaders at monday.com in a strategic capacity to build out channel program in North America 
• Collaborate with different teams at monday.com to build and maintain a pipeline of relationships with potential partners, taking responsibility for the relationship throughout all stages

You have/are

• 8+ years in SaaS sales/ business development positions - must
• Experience in recruiting and managing channel sales partners - must
• Experience in recruiting and managing VARs - a plus
• Ability to take an entire project from A to Z
• Strong relationship-builder, initiator, outstanding verbal and written communication skills

Responsibilities • Execute full lifecycle software development • Write well designed, testable, efficient code • Produce specifications and determine operational feasibility • Design, build and Integrate fully independent software systems • Develop software verification plans and quality assurance procedures • Document and maintain software functionality • Tailor and deploy software tools, processes and metrics • Serve as a subject matter expert • Comply with project plans and industry standards • Lead, Manage and guide a small team to deliver projects in brisk pace. Requirements • 8 - 15 years proven work experience in software engineering • BS / MS degree in Computer Science or Engineering preferred. • Hands on experience in designing scalable applications or building API • Expertise in working with various SQL and NoSQL Databases. • Ability to develop software in Ruby on rails, NodeJS, optionally PHP. • Excellent knowledge of frontend technologies like React and Web services, Rest API Service, JSON and SOAP Technologies. • Experience in building, deploying and maintaining highly concurrent systems. • Experience in guiding a team of Software Engineers for increased proficiency. • Ability to document requirements and specifications • Familiarity with software development methodology and release processes

Important: Read the brief carefully, apply only if you're interested and want to be an entrepreneur. Please apply with your latest resume.

Are you someone who never intended to play it safe and wants to challenge the status quo in every nook and corner of your life? Do you want to make the maximum utilization of your skills and knowledge? Would you want every decision and move that you make should have a big impact on the company for the better (even if it doesn't, we're a bunch of people who will give you the room to fail and learn from it)? The read on...

We are a start-up into online personal styling & fashion.

We are looking for a core team member as a CTO or Head of Technology. It is much more than a job and the main goals in the first few months will be to build the Android App for the Company, & the Technology team & its strategy, manage systems, and its maintenance regularly. Knowledge of AI & ML is a must. As this product needs to be build AI/ML ready

Don't expect a high salary as this is more of a hands-on plus management role with the right equity that can be provided based upon your performance.

We are looking for a SQL Developer who needs to understand the requirement and design the database that can deliver highest possible performance for the application. He should be ensuring the safety & security of DB by taking all necessary precautions & monitoring the application for any suspicious activities. Will be responsible for code deployment, backups, instance maintenance & performance tuning. Responsible for day-to-day DB support & operations for a large and complex application environment. Candidate should be self-driving, hardworking, collaborate with other teams to execute the project. Good communication skills both oral & written are essential to excel in this role.

Must have skills: -Very strong coding skills on Core Java (1.5 and above) -Should be able to analyze complex code structures, data structures, algorithms/logic -Should have hands on knowledge of working on Java -Multithreading (juml)programs -Should have expertise in Java Collection framework -Must have good exposure on Struts/JSP services/Jquery/Ajax, Json-based UI rendering Good to have skills (not mandatory): -Good working knowledge on Java script/Jquery framework -Should have used HTML5/CSS5/Node.js/D3 framework in atleast one of the projects earlier -Hands on latest technologies like Cassandra, Solr, Hadoop would be an advantage -Knowledge on Graph structures would be desirable

Because you will get to work with the coolest and the biggest content creators in the country!