


LogiNext is looking for a technically savvy and experienced Principal Software Engineer - Client Success to be part of the support team. Client success engineering is an important part of the LogiNext experience. You will help in quickly resolving the technical issues across the entire SaaS product suite. You will be responsible for maintaining the SLAs as defined by the organization. You will be collaborating with the client’s operations team, engineering team .
Responsibilities
- Troubleshoot application and software related issues and determine the root cause for the issues
- Work on defined SLAs to ensure that our client receives the best of the services
- Provide minor enhancements, production, and technical support to LogiNext’s enterprise clients
- Monitor production alerts and escalate the issues for any anomalies in the system
- Ensure complete compliance of ticketing tool and report metrics on a daily basis
- Work with the existing engineering team to maintain highly scalable and secure products
- Manage and prioritize multiple work requirements to meet deadlines by working independently and leading a team
Requirements
- Bachelor’s degree in Computer Science, Information Technology or related field
- 8 to 10 years experience in a production support role or in software development using Java, J2EE, Spring, RESTful APIs, MySQL, MongoDB
- Expertise on production support processes such as incident or change management, call triaging, critical issue procedures
- Experience in writing and maintaining scripts to monitor system activity and automate production support activities that enable efficiency and productivity of Customer Success team
- Proficiency in troubleshooting, root-cause analysis, SLA adherence and metrics reporting for large enterprises
- Knowledge of monitoring tools, alert escalation, customer and other stakeholder management
- Familiarity and/or experience in implementing ITIL concepts in addition to technical aptitude are highly valued
- Providing support on weekends on a rotational basis
- Expereince in team management

About LogiNext
About
LogiNext is amongst the fastest growing tech company, providing solutions to simplify and automate the ecosphere of logistics and supply chain management. Our aim is to organize the daunting process of logistics and supply chain planning, with an array of SaaS driven by the most robust enterprise solutions globally.
Our clientele is spread across the globe and we empower them to optimize their supply chain operations by unique data capturing, advanced analytics and visualization. From inception, LogiNext has been an industry leader and recipient of awards like NetApp's Innovative Tech Company of the year, Entrepreneur's Logistics Firm of the Year, Aegis's innovation in Big Data, CIO Choice Award for best supply chain logistics cloud solutions, etc.
Backed by influential industry leaders like PayTM and Indian Angel Network and with partners like IBM, Microsoft, Google, AWS and Samsung, LogiNext has achieved exponential success in a very short span of time and is set to exceed 300% growth by the end of 2016. The true growth hackers, who paved way for this success are the people working exceptionally hard and adding value to our organisation. Our brand ambassadors - that's how we address our people, bring unique values, discipline and problem-solving skills to nurture the innovative and entrepreneurial work culture at LogiNext. Passion, versatility, expertise and a hunger for success is the Mantra chanted by every Logi-Nexter!
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Part time option available.
Totally Remote.
Need to join within two weeks.

We are seeking a person to join our tech team, with proficiency in programming languages likeJavaScript, decent understanding of NodeJS and React.js and an abiity to understand business requirements and to translate it into technical requirements.You’ll work closely with top school graduates, ex-McKinsey,BCG, Deloitte, EY, Byju’s, Paytm employees to establish, nurture, and grow business across categories & territories. This is an amazing opportunity to learn from an extraordinary team, grow massively and to help students around the globe build an awesome career for themselves.
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- Familiarity with code versioning tools such as GIT
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What we build is what identifies us. We work with the best companies in the world to build the most innovative and robust technologies.
In order to continue our accelerated growth, we are waiting for an innovative engineer to become available instead of hiring the first available engineer who is waiting to become innovative. This listing is for an Application Engineer, Fullstack for our team.
Who we are –
Being in the industry for over 12 years, Raw Engineering is trusted by the world’s leading companies across a variety of industries, including IT, Finance, Sports & Entertainment, and Retail. We collaborate with our clients and hence highlighted as their strategic partner. From an engagement’s initial planning stages, through launch and continuing through future road mapping, we are in lockstep with our partners business goals, technology vision and end-customer needs.
Our vision is to collaborate to achieve perfection, and we value positivity, learning, ownership, excellence and believe in building trust and care. Feel free to read more about us athttps://www.raweng.com/"> https://www.raweng.com/
Roles & Responsibilities
- Work across the stack from a code commit to running it in production, with the end goal of delivering the best possible experience for the user
- Design, develop and test features from inception to rollout
- Write high quality code that is scalable, testable, maintainable and reliable
- Collaborate with people across roles to understand the domain and work towards building the right solution
- Adopt an open mindset for learning new things and working in new roles
- Continuously improve by working on and providing feedback
- Work as part of a team developing web applications and services using Agile development methods.
- Contribute to team and organizational improvements in process and infrastructure.
- Build customer-facing UI and back-end services.
- Effectively use tools and ingenuity to identify and fix defects before they become a problem.
- Integration of user-facing elements developed by front-end developers with server-side logic.
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- Experience in Full Stack development using MongoDB, ExpressJS, ReactJS and Node.JS
- Proficient understanding of code versioning tools, such as Git
- Good understanding of various design patterns
- Experience in RESTful architecture
- Knowledge of the most trending and upcoming technological landscape
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- Understanding of CI/CD
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Our growth is enabled and accelerated by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities.
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- Medical Benefits: Mediclaim coverage for the employee and their dependents (spouse and children). Group Accidental Policy covering permanent disability, total disability and death.
Job type – Full time employment
Job location – Virar - Mumbai, Maharashtra, Remote
Work schedule – Monday to Friday, 10am to 7pm
Minimum qualification – Graduate
Year of experience – 3 - 8 Years
Travel opportunities - On need basis within/outside India. Candidate should have valid passport
There is so much more that we can talk about this role and the workplace. If you are passionate about your career as we are.
After receiving your application, we will assess your profile and reach out to you if it aligns to the job description for this role. You will also be assigned to one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you throughout the interview process.
Disclaimer: Raw Engineering strongly believes in Equal Employment Opportunity.
We look forward to meeting you!
People Team


Skills:
- .NET framework, VB, C#
- HTML 5, Bootstrap, CSS, Less .
- Communication Protocols like HTTP, TCP, WCF, Web API, Modbus.
- Databases- MS SQL Server 2008 R2, MySQL. Knowledge on Redis, MongoDB.
- Scripting language -Java-Script, jQuery, AngularJS, SignalR, Ajax.
- AWS SDK preferred, Cloud Migration., IIS, Self-hosting, window server,
- Other tools -Postman & Fiddler, Tortoise SVN, Mantis bug tracking, Redmine.
Key Strengths :
- Good debugging skills.
- A major responsibility includes planning development cycle, designing, module development, code merge, Unit / Integration testing etc.
- Highly motivated team player.
- Experience in working on multiple projects simultaneously.
- Quick learning of any new technologies.
- Capable to take independent responsibility as well as ability to contribute and be a productive team member.
Key responsibilities:
- Involved into discussion of design and development of new feature enhancement.
- Involved in integration with the IoT devices over the TCP binary protocol.
- Involved in design and development of Web API to expose the data uploaded by devices to third party applications.
- Coordinating with the testing team for fixing bugs.
- Coordinating with firmware (Embedded) team for device integration.
- End to end design and development of modules.
**Frontend**
- experience in building end-to-end frontend and backend apps or Single Page Applications.
- Should know the basics of HTTP(S), DOM, browsers, page rendering
- Should know JavaScript both for Front-end as well as Back-end, Typescript would be good to have
- Have used these Frontend libraries/frameworks: Angular 8, 10
- Have a preference for one of this for the state management: Ngrx, Redux etc
- Skills in one or more chosen frameworks/libraries like jQuery, Bootstrap, etc
**Backend and Databases**
- Experience with Nodejs/Firebase/Nestjs
- Experience MongoDB/Firestore is a must
- Knowledge of Creating RESTful services with Node.js and understanding of REST services (microservices/serverless will be plus point)
- Knowledge of Authentication, authorizations, mailing, fileuploading etc is a must
- Should know querying in mongodb along with Aggregation Pipeline, Map-Reduce,etc
- - Understanding of fundamental design principles behind a scalable application
- - Have written test cases using one of these: Jest, Mocha, Chai,Enzyme, Karma
**Good to have:**
- Work proactively in a team.
- Strong understanding of product development
- Should be a good problem solver, quick learner.
- Good analytical, problem solving and troubleshooting skills.
- Knowledge of Nestjs, Elastic Search Would be plus point
- Have strongly used one of these to keep our code Clean and Consistent: Eslint, Flow, JShint, style-lint




