Principal Java Developer - Client success

Job Description

ABOUT THE ROLE

The Senior Principal Software Engineer – Full Stack is a key technical leader responsible for defining and driving the technical strategy across the entire engineering function. You will own complex, high-impact systems, deliver enterprise-scale SaaS products at Champion Pace, and serve as a recognized internal subject matter expert — providing thought leadership to redefine the supply chain through an intelligent, adaptive platform.

WHAT YOU'LL DO

• Architectural Ownership: Design, implement, and lead the development of robust frontend frameworks and backend services, taking end-to-end ownership of critical, cross-functional components.
• Technical Strategy: Apply deep expertise in highly specialized domains to develop complex systems, contribute to company objectives, and drive creative and effective goal achievement.
• Problem Resolution: Proactively debug, diagnose, and resolve highly complex technical issues and performance bottlenecks across the stack with minimal guidance.
• System Design: Apply conceptual thinking to understand advanced technical implications and construct highly scalable system architectures.
• Technical Mentorship: Act as an internal subject matter expert — mentor senior and principal engineers, lead cross-team code reviews, and establish high standards for quality and performance.
• Policy & Principles Guidance: Direct the application of existing technical principles and actively guide development of new policies and engineering standards.
• Code Optimization: Translate complex product and technical requirements into clean, efficient, maintainable code; optimize system architecture for scale and performance.
• Cross-Functional Collaboration: Build formal networks across organizational groups and collaborate closely with Product, QA, and DevOps to deliver world-class SaaS products.
• Strategic Influence: Convey advanced technical concepts and persuade diverse stakeholder audiences to drive cross-organizational alignment and technical adoption.
• Functional Accountability: Determine methods and procedures on new assignments, taking ultimate responsibility for results that impact the entire engineering function.

Qualifications

MUST-HAVE QUALIFICATIONS

• 12+ years of professional software development experience (8+ with a Master's; 5+ with a PhD).
• Expert-level proficiency in HTML, CSS, JavaScript, Java, Node.js, Python, and RESTful APIs.
• Deep experience with microservices, SQL/NoSQL databases, and modern frontend frameworks.
• Proven ability to own and drive complex, cross-functional technical architecture end-to-end.
• Strong track record of mentoring senior engineers and leading technical standards across teams.
• Deep understanding of cloud-native architectures, Agile product development, OOP fundamentals, and data structures & algorithms.

NICE-TO-HAVE

• Experience with agentic or AI-powered platform engineering.
• Familiarity with manufacturing or supply chain SaaS domains.
• Background in AI governance, evaluation, and observability.

Technical Support Engineers (TSE) make up a small, talented, and dedicated global team providing an important part of the Pendo experience through guidance and consulting to customers. We pride ourselves on prompt responses to customers with a range of technical capabilities to ensure the success of customers across our web and mobile features as part of the Engineering organization. While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and accurate technical support.

Responsibilities:

• Answer customer questions through our support queue
• Be the voice of the customer to the Product and Engineering organizations
• Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
• Take ownership of pushing cases to resolution, including working with developers
• Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation

Qualifications (your experience):

• Highly empathetic and passionate about helping others at a moment's notice
• Applied coding knowledge - Front End or API
• Reliable and active team member
• Ability to learn technical concepts and translate them to business solutions for customers with a thirst for knowledge
• Conversational fluency in spoken and written English
• 2+ years of professional experience in JavaScript, HTML, CSS and/or Mobile Development
• 2+ years of professional experience working in a customer-facing role
• Proven record of continued education/pursuit of knowledge in technology (computer science degree, coding school, other relevant courses)

Technical Support Engineer: Application Maintenance

Company: Gemba ConnectExperience: 1–4 yearsOpenings: 2Location: [City / Hybrid]Type: Full-time

About the role

Gemba Connect builds and runs business applications (ERP, WMS, manufacturing and packaging) for clients across Worls . We're starting a new Maintenance Team to keep these applications reliable. In this role you will fix production issues, maintain code across several applications and review code before release.

What you'll do

• Respond to production incidents, find the root cause and ship fixes quickly

• Fix bugs and improve performance in Java/Spring Boot and React applications

• Review merge requests for code quality, security and performance

• Monitor application health and help prevent repeat issues

Required skills

• 1–4 years of hands-on development or production support experience.

• Java + Spring Boot (REST APIs, JPA/Hibernate, Spring Security/JWT): able to read and debug unfamiliar code quickly.

• JavaScript/TypeScript with React or Next.js.

• SQL (preferably MS SQL / Azure SQL): writing queries, reading execution plans, adding indexes.

• Git workflows: branching, merge requests, resolving conflicts.

• Basic Linux and command-line skills.

• Good debugging skills with logs and stack traces.

• Clear written communication, especially for incident updates and review comments.

Good to have

• Docker, Kubernetes or any cloud platform (Azure preferred)

• CI/CD tools like Jenkins or GitLab

• Monitoring tools like Grafana

Why join us

• Hands-on experience with production systems for real clients

• Work across many technologies: backend, frontend, cloud and DevOps

• A new team, so your work will shape how it's built

This is a chance to get in early on something that's scaling fast, and to get years of experience compressed into months because of it. Instead of managing a slice of an established machine, you'll be sitting across from senior engineering leaders as a peer, designing the drills that decide whether a team holds together the day it actually matters, and watching people get visibly better at their jobs because of something you built. That kind of exposure and ownership doesn't exist at a big firm where you're twenty layers from the outcome. Here, what you do this month changes what the company looks like the next, and you'll build in a year the judgment it takes most people a decade to earn.

The role

We're hiring a Customer Success Engineer to be the backbone of our customer relationships. You'll work directly with customers, using our innovative platform to teach them to become elite, world class incident responders.

This is a role built around seeing people get better every day. You'll be part of a brand new, innovative method of teaching incident response skills, and you'll help people so that when an incident actually happens, they don't panic. They stay effective and make a meaningful impact, both for themselves and for their organisation. You'll also have a direct line into shaping and improving the product itself through what you see and learn in the field.

What you'll do

• Work hands on with customers running simulations, coaching and teaching them so their teams get better at incident response. Being a great coach is non negotiable here, and we want people who genuinely enjoy helping others improve.
• Take full ownership of customer outcomes. Proactively spot risk, gaps and opportunities rather than waiting to be asked, and drive them to resolution without needing to be chased.
• Partner with product to design and refine drill simulations, working closely with customers to get feedback and make sure every simulation is genuinely impactful.
• Work at startup pace. Partner cross functionally with sales, product and engineering, feed customer insight back into the roadmap, and help us grow rapidly as a company.
• Be comfortable learning resiliency engineering, cognitive systems design and other best practices as we develop them, and bring that learning back into how we teach and build.

What you'll bring

• 4+ years of hands on incident response experience as an SRE, on call engineer or first responder. You've been paged at 3am, run an incident bridge and written the postmortem. This isn't theoretical.
• Exceptional communication range. Equally comfortable presenting incident maturity findings to a senior exec and getting into the technical weeds with a mid level engineer. You adjust altitude naturally without dumbing anything down.
• A genuine growth mindset. You're excited to learn resiliency engineering and cognitive systems design style thinking, and you want to get hands on building better drills and incidents, even if you haven't done it before.
• Extreme ownership. You don't wait for instructions. You spot the problem, take the initiative and see it through.
• Genuine excitement to work at a fast growing startup. Comfortable with ambiguity, shifting priorities and wearing multiple hats as we scale.

What would make you stand out

• You enjoy teaching and sharing knowledge, whether that's pairing with someone, onboarding new colleagues or something entirely outside of work.
• You can clearly communicate your own on call experience, including the pain that comes with it.
• You care about impact. It's not just about doing the job well, it's about whether what you did actually moved the dial for the customer.