Performance Marketing Specialist

Job Details

- Job Title: SDE-3

- Industry: Technology

- Domain - Information technology (IT)

- Experience Required: 5-8 years

- Employment Type: Full Time

- Job Location: Bengaluru

- CTC Range: Best in Industry

Role & Responsibilities

As a Software Development Engineer - 3, Backend Engineer at company, you will play a critical role in architecting, designing, and delivering robust backend systems that power our platform. You will lead by example, driving technical excellence and mentoring peers while solving complex engineering problems. This position offers the opportunity to work with a highly motivated team in a fast-paced and innovative environment.

Key Responsibilities:

Technical Leadership-

• Design and develop highly scalable, fault-tolerant, and maintainable backend systems using Java and related frameworks.
• Provide technical guidance and mentorship to junior developers, fostering a culture of learning and growth.
• Review code and ensure adherence to best practices, coding standards, and security guidelines.

System Architecture and Design-

• Collaborate with cross-functional teams, including product managers and frontend engineers, to translate business requirements into efficient technical solutions.
• Own the architecture of core modules and contribute to overall platform scalability and reliability.
• Advocate for and implement microservices architecture, ensuring modularity and reusability.

Problem Solving and Optimization-

• Analyze and resolve complex system issues, ensuring high availability and performance of the platform.
• Optimize database queries and design scalable data storage solutions.
• Implement robust logging, monitoring, and alerting systems to proactively identify and mitigate issues.

Innovation and Continuous Improvement-

• Stay updated on emerging backend technologies and incorporate relevant advancements into our systems.
• Identify and drive initiatives to improve codebase quality, deployment processes, and team productivity.
• Contribute to an advocate for a DevOps culture, supporting CI/CD pipelines and automated testing.

Collaboration and Communication-

• Act as a liaison between the backend team and other technical and non-technical teams, ensuring smooth communication and alignment.
• Document system designs, APIs, and workflows to maintain clarity and knowledge transfer across the team.

Ideal Candidate

• Strong Java Backend Engineer.
• Must have 5+ years of backend development with strong focus on Java (Spring / Spring Boot)
• Must have been SDE-2 for at least 2.5 years
• Hands-on experience with RESTful APIs and microservices architecture
• Strong understanding of distributed systems, multithreading, and async programming
• Experience with relational and NoSQL databases
• Exposure to Kafka/RabbitMQ and Redis/Memcached
• Experience with AWS / GCP / Azure, Docker, and Kubernetes
• Familiar with CI/CD pipelines and modern DevOps practices
• Product companies (B2B SAAS preferred)
• have stayed for at least 2 years with each of the previous companies
• (Education): B.Tech in computer science from Tier 1, Tier 2 colleges

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

About the Company

F22 Labs is a startup software studio based in Chennai. We power startups worldwide by building high-quality software products. From web apps to mobile platforms, we help entrepreneurs turn their ideas into beautifully crafted solutions. If you're passionate about software development and eager to build real products that solve real problems, you’ll fit right in.

Position Overview

We are seeking a talented and experienced Senior Node.js Developer to join our growing engineering team. In this role, you will be instrumental in designing, developing, and maintaining the backbone of our applications. You'll leverage your 3-5 years of expertise to build robust, scalable, and high-performance backend services and APIs. You will also play a key role in making architectural decisions, mentoring junior developers, and driving best practices within the team. If you're eager to tackle complex problems, contribute to innovative projects, and lead by example, this position is for you.

Key Responsibilities

● Design, develop, test, deploy, and maintain highly scalable and reliable backend services, APIs, and systems using Node.js (with frameworks like Express.js or NestJS) and TypeScript.

● Architect and implement robust solutions for complex business requirements, ensuring code quality, performance, and security.

● Collaborate closely with cross-functional teams including front-end developers, product managers, QA engineers, and designers to deliver high-quality products.

● Lead and participate in code reviews, providing constructive feedback to ensure adherence to coding standards and best practices.

● Design and manage database schemas (SQL and NoSQL, e.g., PostgreSQL, MongoDB, Redis) and optimize database queries for performance.

● Develop and maintain comprehensive unit, integration, and E2E tests to ensure software quality and reliability.

● Work with containerization technologies like Docker and orchestration tools like Kubernetes for deploying and managing applications.

● Implement and maintain CI/CD pipelines for automated building, testing, and deployment of applications.

● Mentor and guide junior developers, fostering a culture of learning and continuous improvement.

● Troubleshoot, debug, and upgrade existing software, identifying and resolving performance bottlenecks.

● Stay up-to-date with emerging technologies, industry trends, and best practices in Node.js development and backend architecture.

● Contribute to architectural discussions and decisions, helping to shape the future of our backend systems.

Qualifications and Requirements

● 3-5 years of professional experience in backend development with a strong focus on Node.js.

● Expert proficiency in TypeScript.

● Proven experience with Node.js frameworks such as Express.js or NestJS (highly preferred).

● Strong understanding of asynchronous programming, event-driven architecture, and design patterns.

● Solid experience in designing, building, and consuming RESTful APIs; experience with GraphQL is a plus.

● Proficiency with both SQL (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB, Redis) database technologies, including data modeling and query optimization.

● Hands-on experience with containerization technologies (Docker) and a good understanding of container orchestration (Kubernetes).

● Experience with CI/CD tools and practices (e.g., Jenkins, GitLab CI, GitHub Actions).

● Experience deploying and managing applications on cloud platforms (AWS, Azure, or GCP), including familiarity with relevant services (e.g., EC2, S3, Lambda, RDS).

● Strong problem-solving, analytical, and critical thinking skills.

● Excellent communication and collaboration skills, with the ability to work effectively in a team environment.

● Proven ability to mentor junior team members.

● Familiarity with Git and collaborative development workflows.

Good to have:

● Experience with testing frameworks (e.g., Jest, Mocha, Chai) and a commitment to writing well-tested code.

● Experience with microservices architecture and distributed systems.

● Experience with serverless architecture (e.g., AWS Lambda, Azure Functions).

● Knowledge of message queue systems (e.g., Kafka, RabbitMQ, AWS SQS).

● Familiarity with Infrastructure as Code (IaC) tools like Terraform or CloudFormation.

● Understanding of front-end technologies (e.g., React, Angular, Vue.js) to facilitate better collaboration.

● Experience with performance monitoring and optimization tools.

● Active contributions to open-source projects or a strong portfolio of personal projects.

Why Join Us (Perks & Benefits)

● Flexible work timings.

● Fast-paced, hands-on learning environment.

● Fun, collaborative, and supportive team culture.

● Real-world impact from day one.

If you're looking to supercharge your development skills and work on meaningful software in a startup that values learning and creativity, we’d love to hear from you. Apply today! 

DUTIES / ACCOUNTABILITIES

Responsibilities include, but may not be restricted to:

• Analyze an organization and understand its processes and systems, to define the current state of the process (as is process map) and documenting relevant information needed to determine automation potential. The examples are as below :

• Process steps, number of applications involved, and process steps per application
• Process volumes, including any seasonal variations.
• FTE needed to execute the process
• Average handling time
• Process interdependencies
• Target SLA , Financial or regulatory points associated with the process.
• Process error rate, error volumes, and exception handling steps
• % of process steps including paper, voice, digital etc.

• Define the future state and/or business solution to automate the defined processes by designing the to-be process maps that includes some of the following information:

• Identifying & documenting clearly
  • The steps in the process suited for automation
  • The source systems, work queues, the flow of the steps, the decision points, the exception paths, and the business rules
  • Outputs and exceptional handling scenarios
  • Scenarios and test data
• Reduction in Average handling, and FTE takeout as a result of automation
• Recommendations to alter or reengineer process to improve automation potential
• Processes that are not suitable, or would not lend any return on investment

• Ensures the designs are documented within the defined project timelines, and with quality.
• Performs Quality Control via reviews of the design created by other business analysts.
• Responsible for receiving the sign-off on the design from the customer, and place the design under configuration control.
• Serves as the functional expert for the development and test teams.
• Resolve queries/issues from the development and test teams.

 KEY SKILLS

• 6 - 10 years of experience in requirements gathering, requirement management, gap analysis and SDLC.
• Working experience as a process architect/business analyst
• Experienced in writing Use Cases and High Level Functional cum Technical analysis deliverables
• Experience in working with key business representatives, data owners, end users, application designers and data architects to model current & to be processes.
• Eye for detail and good documentation skills are needed
• Fluency in English, both written and verbal essential
• Strong ability to understand the steps of a process that lend itself to automation. Knowledge of key features of the automation product is needed.
• Advanced problem solving and analytical skills. 
• Ability to multi task in a fast-paced environment.

1. Specialized in Healthcare Recruitment

2. Responsible for Nurses manpower for all our units

3. Sourcing and attracting candidates by using databases, social media etc.

4. Conducting interviews and filtering nurse candidates for open positions.

5. Collaborate with Nursing Heads (Regional & Unit level) on a regular basis and proactively identify future hiring needs.

6. Prepare recruitment materials and post jobs to appropriate job board/newspapers/nursing colleges etc.

7. Provide analytical and well documented recruiting reports to the department head.

8. Act as a point of contact and build influential candidate relationships during the selection process.

9. Promote company reputation and brand among the applicants.

Benefits:

• Cell phone reimbursement
• Flexible schedule

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate: Chennai

Language:

• Hindi (Required)

• Participate in the entire application lifecycle, focusing on coding and debugging
• Write clean code to develop functional web applications
• Troubleshoot and debug applications
• Collaborate with Front-end developers to integrate user-facing elements with server-side logic
• Gather and address technical and design requirements
• Provide training and support to internal teams
• Build reusable code and libraries for future use
• Liaise with developers, designers to identify new features
• Follow emerging technologies

• Spent at least 3 yrs in a solid back end role
• Experience taking a problem to a product solution (module/product)
• Prior experience working with startups and understand the fast-paced, dynamic nature of work

• Javascript, NodeJS
• Client-server architecture
• OOP concepts, including design patterns
• Understanding of RDBMS (MySQL, Postgresql)
• Understanding of REST API
• Familiarity with frameworks such as ExpressJs

• Knowledge of TDD frameworks mocha, chai, jest, etc
• Knowledge of AWS (Lambda, RDS, EC2, SQS, S3, ECS, etc)
• Basic knowledge of Typescript, NextJs
• Prior experience in fin-tech

Description

Quantive is seeking an incredible Junior Frontend Engineer (Angular) with 1-2 years of relevant experience to join our growing team!

Quantive, formally Gtmhub, exists to make people successful by helping them achieve ambitious goals. We act on this by providing strategy execution solutions that help companies win. Our vision is that, one day, every company, regardless of size or resources, can achieve more than they ever thought possible.

We are honored to support over 500,000 users across 75 countries and 1,000+ organizations including Red Hat, Adobe, Societe Generale, and TomTom. We've raised over $160 million in funding, including our most recent Series C led by Index Ventures, and our global team is growing fast.

We are looking for a super-smart, innovative, and over-achieving Junior Frontend Engineer (Angular) with a passion for building solutions to customer’s biggest issues.

You will own the development of our most complex solutions and you will be responsible for building tools, apps and best practices to help the Technical Success team to scale and mature the delivery of our technical services to customers.

The successful candidate will be a strongly self-motivated and driven individual who is goal-oriented, methodical, and tenacious, and can effectively interact with a team.

As a Junior Frontend Engineer (Angular), you'll:

• Partner with Technical Success Managers to deliver technical solutions to customers
• Create custom UIs for Quantive's data using HTML, CSS, Javascript and Angular best practices
• Cooperate with web designers and Technical Success Managers to match visual designs
• Continually explore new ways to improve our solutions
• Be responsible for maintaining, expanding, and scaling our technical services offering
• Gathering and refining specifications and requirements for customer solutions based on technical needs
• Build and maintain tooling for all things customer related
• Develop and maintain reports and apps for the Quantive Marketplace

To be successful in this role at Quantive, you'll need to have:

• Previous experience in web programming
• Ability to speak English at business level
• In-depth knowledge of HTML, CSS and Javascript
• Experience with Angular and/or TypeScript
• Proficiency in SQL
• Knowledge of other programming skills is an advantage
• BA/BS degree in Computer Science or related field

What's in it for you:

• Competitive base salary and bonus opportunities.
• Quarterly bonus opportunities (up to 25%)
• Employer-covered supplementary medical insurance
• Access to 5,000+ Udemy courses for ongoing learning and development
• Stock option opportunities
• MAC or PC of your choice
• Flexible working hours and leave policy.
• A truly flexible, trust-based, performance-driven work culture.

Position description:

• Understand business needs and apply analytical concepts on customer data to provide business solutions
• Seek out opportunities for optimizing digital products (App) and improve the performance of campaigns
• Analyze business data and draw inferences
• Provide analysis based on business objectives and initiatives
• Analyzing Mobile App traffic using clickstream tools 
• Provide holistic analysis by combining data from different data sources (App Analytics, Business data, etc.)
• Responsible for analysis, development plans, timely communication, on-time delivery of projects, and quality of project deliverables
• provide recommendations to update current MIS to improve reporting efficiency and consistency

Primary Responsibilities:

• Perform business and product analytics, using BI, SQL, Excel, and data analytics, etc.

Required Skills:

• Must be able to draw conclusions from data and present those to internal and external stakeholders
• Knowledge of Excel and SQL
• Knowledge of Tableau or other Business Intelligence tools would be an added advantage
• Experience in BFSI segment preferred
• Knowledge of marketing campaigns is a plus
• Experience in creating custom reports & dashboards
• Problem-solving skills.
• A methodical and logical approach.
• Accuracy and attention to detail

Our client acts as an all-in-one OKR platform that focuses on aligning the client’s strategic priorities, projects and goals and thus to drive exceptional results & culture, without changing the team's behaviours. Some of their products include OKR software, performance reviews, engagement insights, 1:1 meetings, CoffeeConnect etc. They have served 500+ companies from 60+ countries. Some of their clients are Dunzo, Plum, Udaan, KhataBook etc.

Headquartered in San Francisco, California, our client was founded in 2018 by well-experienced entrepreneurs, one of whom is an IIT-Delhi graduate and the other is a NIT, Trichy graduate.

• Partnering with Customer Success team to establish relationships with current account contacts, ensuring smooth transition of closed deals
• Confidently networking within customer accounts to identify opportunities and navigating throughout the organization
• Qualifying leads, converting to opportunities and closing deals for new business in existing customer accounts while maintaining visibility over overall account activity
• Presenting demo software platform to various industries and executives
• Conducting market research to identify selling possibilities and evaluating customer needs
• Leveraging internal resources to help accelerate sales process or mitigate risk
• Ensuring sales processes and documentation are accurate and timely for transparency throughout the account team
• Collaborating with Marketing by providing feedback and input on customer marketing campaigns

What you need to have:

• At least 4-10 years of inside sales experience, particularly for a SaaS product selling in India market
• A positive and energetic personality, excellent listening skills, and professional presentation skills
• Ability to explain cloud software and technical concepts to a wide-ranging audience
• A proven track record. You can't wait to tell us how awesome you are at generating new business