Research Consultant

Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus

Machine Learning Engineer

Location: Ahmedabad / Pune
Team: Technology

Company Profile
InFoCusp is a company working in the broad field of Computer Science, Software Engineering, and Artificial Intelligence (AI). It is headquartered in Ahmedabad, India, having a branch office in Pune.
We have worked on / are working on AI projects / algorithms-heavy projects with applications ranging in finance, healthcare, e-commerce, legal, HR/recruiting, pharmaceutical, leisure sports and computer gaming domains. All of this is based on the core concepts of data science,
computer vision, machine learning (with emphasis on deep learning), cloud computing, biomedical signal processing, text and natural language processing, distributed systems, embedded systems and the Internet of Things.

PRIMARY RESPONSIBILITIES:
● Applying machine learning, deep learning, and signal processing on large datasets (Audio, sensors, images, videos, text) to develop models.
● Architecting large scale data analytics/modeling systems.
● Designing and programming machine learning methods and integrating them into our ML framework/pipeline.
● Analyzing data collected from various sources,
● Evaluate and validate the analysis with statistical methods. Also presenting this in a lucid form to people not familiar with the domain of data science/computer science.
● Writing specifications for algorithms, reports on data analysis, and documentation of algorithms.
● Evaluating new machine learning methods and adapting them for our
purposes.
● Feature engineering to add new features that improve model
performance.

KNOWLEDGE AND SKILL REQUIREMENTS:
● Background and knowledge of recent advances in machine learning, deep learning, natural language processing, and/or image/signal/video processing with at least 3 years of professional work experience working on real-world data.
● Strong programming background, e.g. Python, C/C++, R, Java, and knowledge of software engineering concepts (OOP, design patterns).
● Knowledge of machine learning libraries Tensorflow, Jax, Keras, scikit-learn, pyTorch. Excellent mathematical skills and background, e.g. accuracy, significance tests, visualization, advanced probability concepts
● Ability to perform both independent and collaborative research.
● Excellent written and spoken communication skills.
● A proven ability to work in a cross-discipline environment in defined time frames. Knowledge and experience of deploying large-scale systems using distributed and cloud-based systems (Hadoop, Spark, Amazon EC2, Dataflow) is a big plus.
● Knowledge of systems engineering is a big plus.
● Some experience in project management and mentoring is also a big plus.

EDUCATION:
- B.E.\B. Tech\B.S. candidates' entries with significant prior experience in the aforementioned fields will be considered.
- M.E.\M.S.\M. Tech\PhD preferably in fields related to Computer Science with experience in machine learning, image and signal processing, or statistics preferred.

 

 

Job Description

Company Background

Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.

Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.

Overview

The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.

To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.

Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.

 

The Role

• Training clients on products, services, applications, maintenance & analytics dashboard
• Understand client requirements/issues & presents solutions as necessary
• To action ticket requests within Service Level Agreement & clearly articulate updates to clients
• Always looking at ways to improve internal systems and processes
• Prepare client quotes for additional services or products & issue invoices
• Review information and act upon findings
• To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
• Interpret and manipulate data
• Prepare documentation to share with clients following site visit
• Facilitate client meetings, sharing information and training
• To understand the functionality of all the Freespace products to support client with their needs
• Carry out any reasonable ad-hoc requests

 

Working Hours

2: 30AM to 10:30AM IST – Monday to Friday

On call support (only for critical issues) – Alternate weekend

 

The Person

• Positive can-do attitude, good manner with initiative
• Technical understanding in relation PCs, Networking, Displays, Wireless
• Customer focused & excellent communication skills are essential
• Ability to make decisions, compile reports based on data analytics
• Able to work fast and solve problems under pressure at times of high workload and competing priorities
• Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
• Focuses on results and desired outcomes and how best to achieve them
• Comfortable working with ambiguity & to question to gain full understanding
• Displays an ongoing commitment to learning and self-improvement
• A willing and helpful person who thrives on providing support for the team to achieve their goals

 

Qualification/skills

• Basic knowledge of PCs, Networking, Displays, Wireless
• Validating analytics data
• Discretion with confidential client information
• 3+ years customer service experience within a technical industry
• To have an interest in the build environment or architecture
• A Financial background is desirable
• Proficient in Microsoft Excel & Word is essential
• Excellent communication skills – presentation, written and verbal
• Ability to prioritise workload and problem solve
• Good research skills and attention to detail

 

GaragePlug Inc

GaragePlug is one of the fastest-growing Automotive tech startups working towards revolutionising the automotive aftermarket industry with strong state-of-the-art technologies.

Position: Senior UI Developer

Looking for a dynamic go-getter attitude UI developer with at least 3 years of product development experience in building great UI & strong logic with neat code.

Responsibilties

• Product design and development

• Work on different areas of the platform

• Build, optimise and enhance the UI/UX performance
  
  

Requirements

• Minimum of 3+ years of hands-on experience in developing hybrid applications for Android and iOS using Ionic or Cordova.

• Expert in Hybrid mobile app development using Angular, HTML5, CSS3, Bootstrap, and jQuery.

• Integration with Back-End RESTful services is a must.

• Should enjoy hacking things together to create a proof of concept, but always good at quality production code.

• Excellent aptitude and analytical skills

• Integrations of Front-end elements with Back-end.

• Experience in common 3rd party APIs like Payment Gateway Integrations, Google, AWS etc.

• Strong understanding of HTTP protocol, Web-socket, SSE, and other web technologies.

• Familiarity with security principles using SSL/TLS protocols and data encryption.

• Should be comfortable working with git, Jira.

• Start-Up / Product Company experience is preferred.
  
  

We would love to have you on the team if you...

• Are passionate about your work

• Dream Big & execute ruthlessly

• Love collaborating and working in a fast-paced environment

 

Location

• Fully Remote /Bangalore
  
  apply through this link 
  https://garageplug.freshteam.com/jobs/_pGa0hZaovBC/senior-ui-developer-angular-ionic

YOUR RESPONSIBILITIES

·         Automated testing of complex SPA Web application (brand-new software products based on unified platform, new features, bug verification), requirement testing, analysis and clarification (direct communication with product owner),

·         Communication with different cross-functional teams

·         Following automation testing standards set in the team

·         Help to build fully automated testing pipeline

 

 REQUIRED SKILLS AND EXPERIENCE                                                                                                

• 3-5 years of experience in automation testing
  
• Testing web-applications (UI and API), including SPA
• Black box testing (boundary values, equivalence partitioning)
• UI/UX Testing
• C# experience of 2+ years
  
• NUnit or similar
  
• Selenium WebDriver
• CSS-selectors                                                

DESIRABLE SKILLS AND EXPERIENCE                             

• Basic knowledge of core JavaScript
•  Desire to learn tools and techniques
• Confluence or similar
• Bug tracking system (Jira)
• TeamCity
• Allure or similar
  
• Jira X-Ray or similar
• Performance testing experience
• Cross-browser testing experience
• Security testing experience

 

PERSONAL SKILLS

·         Strong spirit skills set: conflict resistant, self -motivated, result-oriented, responsible, honest, “open”, courageous

This person MUST have:
- BE Computer Science, MCA or equivalent
- Cloud app development experience
- Strong Troubleshooting/Debugging experience
- Expert in RabbitMQ internals
- Experience with SQL and NOSQL databases
- Strong communication skills
Experience:
- Min 5 year experience
- Not more than 15 year experience.
- Startup experience is a must.
Location
● Remotely, anywhere in India
1
Timings:
- 40 hours a week but with 4 hours a day overlapping with client timezone. Typically
clients are in California PST Timezone.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12
PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other
incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here
because you love the company. We have only a 15 days notice period.

13+ years of software development experience with multi-tenant enterprise SaaS applications built on
scalable technical stack, SQL, and big data technologies (preferably with strong data visualization and
analytics products).
 Demonstrate knowledge of cloud architecture and implementation features (OS, multi-tenancy,
virtualization, orchestration, elastic scalability).
 Experience in architecting, developing Micro services architecture with hand-onn experience.
 Experience with Spring, Hibernate, Java, J2EE, Rabbit MQ, REST, Tomcat technologies.
 Experience with Javascript UI technologies such as JQuery, Backbone, Bootstrap, AngularJS.

Job Description

 Experience, seasoned professional and self-starter and need ability to translate customer/business
challenges and problems into tangible solutions.
 Proactively bringing issues and problems to the attention of the team; generating, proposing and
implementing innovative solutions to solve them.
 Proactively takes on challenges with a fresh perspective and open mind, with goal to provide continuous
improvement of platform and processes.
 Demonstrates creativity, innovation and out-of-the-box thinking in crafting solutions addressing business
requirements, with near and long-term lenses.
 Master-level experience and in-depth knowledge of Java platform with any one or more of: JBoss,
WebLogic, Websphere application servers.
 Experience and knowledge of developing enterprise applications with i18n, l10n, and accessibility
support.
 Preferred AWS certified architect and hands on AWS related technologies
 Proven track record of troubleshooting and fixing performance, scalability, and reliability issues (memory
issues, multi-threading, CPU spikes, virtualization, etc.) in Linux/Unix or Windows environment.
 Experience with troubleshooting and fixing database performance issues, and SQL tuning.
 Experience and knowledge of secure coding best practices (such as OWASP).
 Knowledge on BI tools and ETL.
 Strong verbal and written communication skills.
 Flexibility and ability to work in a fast-paced, rapidly growing environment.
 Ability to work with globally distributed and multi-cultural teams.
 Develop good development practices to ensure high quality deliverable.
 Coach and develop development team members to ensure continuous improvement.
 Monitor and assist developers in following established software development processes, policies, best
practices and expectations around coding and testing standards.
 Take a hands-on approach in day-to-day development activities of team members including planning of
regular progress update meetings, design and code reviews and project reporting for team members.
Education
 Bachelor degree in informatics, life-sciences or equivalent work experience is required.
Indicate below any additional preferred requirements if applicable (optional):
 Masters of Science (MS) degree in relevant area of study is preferred.
 Experience in testing business intelligence/analytics applications or software for multi-tenant enterprise
SaaS applications is a big plus
 Experience with UI/UX testing, and testing products for accessibility
 Having certification in CSM or ISTQB or equivalent.
 Experience in testing business intelligence/analytics applications or software for multi-tenant enterprise
SaaS applications is a big plus
 Scripting experience with bash or python or shell scripting. Must feel comfortable writing automation
scripts

• Knowledge in MS SQL SERVER is must • Experience with Angular JS/Node, would be added advantage. • Experience in HTML/CSS • Strong analytical and troubleshooting skills required • Experience of working effectively as part of a team

We are working on few challenging product in Java . We need developer who can be product owner later . I would like to discuss more about product and position to suitable candidate .

We at Nitor Infotech a Product Engineering Services company are always on hunt for some best talents in the IT industry & keeping with our trend of What next in IT.  We are scouting for result oriented resources with passion for product, technology services, and creating great customer experiences. Someone who can take our current expertise & footprint of Nitor Infotech Inc., to an altogether different dimension & level in tune with the emerging market trends and ensure Brilliance @ Work continues to prevail in whatever we do. Nitor Infotech works with global ISVs to help them build and accelerate their product development. Nitor is able to do so because of the fact that product development is its DNA. This DNA is enriched by its 10 years of expertise, best practices and frameworks & Accelerators. Because of this ability Nitor Infotech has been able to build business relationships with product companies having revenues from $50 Million to $1 Billion. An Awesome Sales individual who can manage effective relationships with a wide range of stakeholders. This person will have to demonstrate personal commitment and accountability to ensure standards are continuously sustained and improved at all levels. This role requires someone who can work in strategic alignment with the IT Delivery, Nitor's Business Objective & Goals, along with our offerings on Technology Verticals & Industry Domains (Healthcare, Lifesciences, Retail etc.).  This person must be an expert and thought leader/thinker on all IT Solution/Sales matters, ensuring that IT initiatives are delivered in line with the companys industrys good practices. This person should be able to leverage & help create a wider footprint of Nitor Infotech Inc. with help of our existing presence in Chicago (IL) & our Global Delivery Center in Pune, India. Strategically a very important position that plays a key role in the exponential growth of the organization towards Vision-2020. There are three success parameters for this profile:- Success Parameters: 1. What will you do:- The person will work very closely with the North American Business development team under the leadership of the VP Business development in order to achieve the goals/targets set.  The role requires to demonstrate leadership in developing new Business and strategic long term and high value engagements.  A consultative approach to win customer confidence and building large engagement opportunities will be an important driver.  The candidate will play a enabler role, responsible for acquiring new clients for Nitor Infotech by helping the front-end sales team to get prospects to the table.  The candidate will be responsible for qualifying leads and passing them to the front end Sales team. The candidate will need to foster, promote and facilitate Nitor offerings across all the domain areas.  The candidate will participate and work very closely with the various practices and industry functions. (Executive, Leadership and Peers, She/he will closely work with the Delivery team to focus on account expansions to exponential degree.)  Identify new business opportunities by creating and implementing territory campaigns.  Engage in cold-call prospecting to nurture clients to create new opportunities.  Participate in ad-hoc sales campaigns and programs to help generate new prospects/opportunities. Utilize inbound and/or outbound calls to pursue sales.  Develop opportunities through cold-call prospecting, leads driven via webinars, email promotions, trade shows and events, web enquiries and phone enquiries etc. Contribute to strategic planning and execution of all Business Development activities, marketing and public relations in the given area.  Work in ensuring marketing programs like campaigns are developed in tune to the offerings of the organization. Understand the business requirements, upcoming projects and proactively scout for new projects with new clients.  2. What you should imbibe:- Someone who can motivate team members and clients to succeed at any given task or project.  Someone who understands the finer nuances of the US geography. Hands on experience with Field Sales, Consultative Sales, Enterprise Solution Sales. Ability to manage a team of 6-12 resources across lead generation/cold calling & Market research teams. B2B commercial software / Enterprise / SMB market inside sales role.  Proven record of accomplishment in Inside Sales, with demonstrated skills in sales pipeline progression, forecasting and management, using CRM systems as well as excellent communication and presentation skills.  Experience in selling technology solutions to SMB and large in an inside sales environment is required. A high level of energy, drive, enthusiasm, initiative, commitment, is required to enable you to work in a fast moving and challenging environment.  Demonstrable overachievement of revenue goals. Strong sales skills including business justification, negotiation and closing. Prospecting and/or new business background.  Capacity to comprehend the strategic issues of selling location products and services Excellent phone communication skills.  Strong influencing skills.  Enthusiasm to learn new sales skills and technologies.  Strong zeal to overachieve revenue goals. Understanding complex technical and business concepts and explaining them straightforwardly to others.  Confident pro-active individual who exhibits tact and patience when circumstances demand it. Strong interpersonal skills and good judgment with an approachable communication style. Ability to work in a fast-paced environment and consistently meet internal and external deadlines. Proficiency communicating with clients, partners and colleagues from other cultures and regions. 3. Qualification & Experience: Graduate / Post Graduate with an MBA and having 5 -9 + years of experience in selling IT services within the region, preferably working in a leading IT services & products firm.  Excellent working knowledge of the domains and solutions worked for.