Research Consultant

As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.

1. Take handover from sales by understanding customers' persona, their pain points and expectation. 
2. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. 
3. Guide users on product features and train them to use it effectively.
4. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
5. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
6. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
7. Rigorously measure onboarding time and improve it continuously.
8. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
9. Handover to Success and Support team after successful onboarding completion.
10. Maintain regular communications with clients about new feature developments and enhancements to product. 
11. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Ready to work in US Shift in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

About Company

Our client works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation. The Lighthouses are run through a public-private partnership that empowers the Government, Corporates, NGOs and Citizens to work together towards changing lives.

The Global Opportunity Youth Network (GOYN) is a global initiative catalysing systems shifts for youth opportunity in communities around the world through the creation of sustainable training, employment, and income-earning pathways. GOYN works with “Opportunity Youth” — young people aged 15-29 who are out of school, unemployed, or working in informal jobs.

Designation: Content Manager, Digital Opportunities Project, GOYN, Pune

Reporting To: Director, GOYN : Pune

No. of positions: 1

Expectations / Deliverables:

● Build enduring relationships with NGOs, community based organizations, corporates, employment agencies, skilling organisations, digital platforms and government including PMC for enabling collective action at the city level.

● GOYN brand-building and enrolment of various stakeholders as partners

● Ensure creation of a dynamic working relationship with partners to ensure smooth enrolment of youth into various livelihood/non-livelihood institutions

● Ensure timely updates from partners regarding youth livelihood status to help maintain the youth journey database and enable feedback mechanisms

● Coordinate with organizations to conduct livelihood sessions for youth in the community settings

● Experience in reaching consensus and drafting MoU's

● Be up to date with any developments in the ecosystem and forge new partnerships with youth facing organizations

● Collate, develop and distribute engaging content aligned with the digital platform from partner organisations

● Collaborate with design teams to plan and develop site content, style and layout

● Use content management systems to analyze platform traffic and user engagement metrics

● Manage content distribution to other channels and social media platforms to increase web traffic.

● Ensure legal compliance (copyright and data protection) and secrecy of OY data

● Stay up to date with developments and generate new ideas to draw the audience’s attention.

Preferred Skill sets, Years of Experience, Professional Background:

● Post Graduation in any background, with 1-3 years of experience in the field of Content writing and partnership building

● Strong commitment towards building relationships with organizations in the ecosystem

● Hands-on experience with MS Office and WordPress

● Basic technical knowledge of HTML and video editing etc.

● Knowledge of SEO

● Competent in managing social media

● Excellent writing skills in English, Hindi and Marathi

● Attention to detail

● Good organizational and time-management skills

● Open to travel.

Hey there, creative whiz! 

We're on the lookout for a talented Junior Graphic Designer to add some visual magic to our team.

Here is what you will be doing 👇

• Will be responsible to design creatives for upcoming app events, collaterals, offline marketing, social media layouts
• Must be able to create a meaningful design keeping consistency across all designs as per brand guidelines.
• Would need to design creatives that denote functionality
• Be regularly updated on the latest design trends and share inputs on improving design tonality/ language for the brand
• Must assure timely delivery of all campaigns.
• Illustrating concepts by designing examples of art arrangement, size, type size, and style and submitting them for approval.
• Coordinating with art services, web designers, marketing, printers, and colleagues as necessary.
• Contributing to team efforts by accomplishing tasks as needed.
• Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Photoshop, Illustrator, and After effects.
• Review final layouts and suggest improvements when necessary.
• Someone who understands Brand Identity, Branding
• Bonus Points if has an understanding of animation on Aftereffects / Can make small basic videos and GIFs

Qualifications

• Bachelor’s degree in graphic design or a related field.
• Minimum 1 year of experience as a graphic designer or in a related field.
• Demonstrable graphic design skills with a strong portfolio.
• Proficiency with required desktop publishing tools, including Photoshop, InDesign and Illustrator.
• A strong eye for visual composition.
• Effective time management skills and the ability to meet deadlines.
• Able to give and receive constructive criticism.
• Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
• Experience with Adobe Photoshop, Illustrator, After-effects, and other relevant software.

1. 3-5 years of experience in UI development on Angular.
2. Hands-on experience of HTML 5, CSS, JavaScript, and Typescript.
3. Hands-on experience in Angular 10 or above version.
4. Strong knowledge of REST API.
5. Solid understanding of Object-Oriented programming and a Java background.
6. Ability to work independently and should have an excellent interpersonal and communication skills.
7. Should have strong Angular JS knowledge.
8. Experience in backend testing framework.
9. Good communication skill & ability to work with multiple stakeholders.
10. Node and MongoDB Experience will be an add on

Soft Skills:
1. Excellent organizational and troubleshooting skills with attention to detail to consistency minimize errors.
2. Professional, reliable, and possessing a strong work ethics.
3. Excellent communication skills.

• Someone who is obsessed with solving all the problems of the world through
• better design and has a portfolio that indicates the same.
• Experienced in designing for web and mobile devices.
• Bachelors or Masters in Design, HCI, Psychology or any other related field.
• Well versed in conducting different methods of research and usability testing
• Good knowledge and understanding of design principles, interaction design standards, and UI patterns for web and mobile
• In-depth understanding of the elements of a design system and capacity to create one

Roles and responsibilities

• Be part of every aspect of product development to learn, guide, and contribute to driving value to the end-user as the only priority
• Convert abstract definitions to high-quality actionable designs.
• Implement a culture of fast iterations, prototyping, and evaluation of multiple solutions before finalizing one.
• Share ownership of the success of every feature of your design.
• Implement a design system and ensure it is enforced across all our product lines

• Ensure all tech projects are delivered on time and are profitable
• Work with Account Managers to understand project requirements
• Analyse, plan and develop requirements and standards in reference to the projects
• Assign and oversee the daily tasks of technical team while ensuring each person on the team is actively working toward established milestones
• Hold daily technical team meetings to determine progress and address any questions or challenges regarding projects
• Hold regular retrospectives to identify the positives and negatives of a project, and establish what the tech team can take forward from this
• Determine and define clear deliverables, roles and responsibilities for team members required for specific projects or initiatives
• Establish and implement training processes and strategies for the technical team with support from the L&D team and CTO
• Be part of the recruitment and training of exceptional employees to fulfil posted positions within the tech team
• Update and maintain all production technologies ensuring proper maintenance and installation

Qualifications 

• A bachelor's degree in information technology, software development management, software engineering, computer science, or a related field.
• Strong credentials in software development and troubleshooting
• Demonstrated understanding of the software development lifecycle and Project Management processes, strategies and methods
• Experience in mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting teamwork 
• Experience in applying analytical thinking and problem-solving skills for project management
• Ability to predict challenges and seek to proactively head-off obstacles
• Professional Project Management Certification is an added advantage

As a PM Tech, you will work closely with:

• CTO
• Development team
• Account Managers