Service delivery manager (system integration)

Strong Brand Marketing Manager profiles, with experience with well-known B2C brands

Mandatory (Experience 1): Must have total 6+ YOE, and recent 3+ years working in end-to-end Brand Marketing (including Brand building, positioning, & brand strategy)

Mandatory (Experience 2): Must have strong hands-on experience in Brand Marketing for a Top / well-known B2C or Fintech brands

Mandatory (Core Skills): Must possess creative thinking, strong project management skills, and be execution-focused; should have managed brand campaigns including creative development, production, social content, media planning, and buying..

Mandatory (Education): Candidates from Top college like IIMs, ISB, MICA, VGSOM-IIT Kharagpur, IIT etc (Note: College can be ignored if candidate is from unicorn companies like Bharatpe, Unilever, Reliance, Groww etc)

Mandatory (Company): Well-know B2C Brands in FMCG, Fintech, BFSI, Consumer Tech, or Lifestyle brands.

Job Description : 

Scope of Responsibilities

Communicate with data providers to source appropriate data content and formats within required timelines.

Evaluate completeness and accuracy of input data, working closely with internal teams and hedge fund managers.

Reconcile input data with other data points, clear exceptions/rejects, and perform mapping/modeling of positions.

Collaborate closely with team members across locations, particularly Mumbai.

Report progress, metrics, and queue status to management.

Maintain relationships with fund administrators and hedge funds.

Support expansion of hedge fund coverage within the transparency business.

Handle ad-hoc analytical or operational requests as required.

Required Skills and Knowledge:

Strong attention to detail, organization, and adherence to deadlines.

Effective problem-solving and collaboration skills.

Financial background with understanding of derivatives, global markets, investment instruments, and risk management.

High proficiency in Microsoft Excel.

Experience working with large datasets or market data systems is preferred.

Derivatives knowledge is a must.

Job Title: Customer Support Executive

Location: Koramangala, Bengaluru

CTC: ₹4.5 LPA (₹32,500 In-hand) + Additional Incentives

Working Days: 6 Days a Week

Week Off: Rotational Weekend Off

Shift: Rotational Shifts (may extend till 11:00 PM – 12:00 AM)

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to join our team in Bengaluru. The ideal candidate will be responsible for handling customer queries, providing timely resolutions, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities

1. Customer Interaction

• Handle inbound and outbound customer queries through calls, emails, and chat.
• Provide accurate information about products, services, and processes.
• Ensure prompt and effective resolution of customer concerns.

2. Issue Resolution

• Identify customer problems and provide appropriate solutions within defined timelines.
• Escalate complex issues to relevant internal teams when necessary.
• Follow up with customers to ensure issue resolution and satisfaction.

3. Customer Experience

• Maintain a professional and empathetic approach while interacting with customers.
• Build positive relationships with customers to enhance satisfaction and retention.
• Ensure adherence to service quality standards and company policies.

4. Documentation & Reporting

• Maintain accurate records of customer interactions in the CRM system.
• Document feedback and share insights with relevant teams to improve services.

Required Skills & Qualifications

• Bachelor’s degree in any discipline.
• 6 months–3 years of experience in customer support, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic knowledge of CRM tools and MS Office is preferred.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work in a dynamic and growth-oriented environment.
• Exposure to customer experience and service operations.

Responsibilities

• Manage and drive a team of Data Analysts and Sr. Data Analysts to provide logistics and supply chain solutions.
• Conduct meetings with Clients to gather the requirements and understand the scope.
• Conduct meetings with internal stake holders to walk them through the solution and handover the analysis.
• Define business problems, identify solutions, provide analysis and insights from the client's data.
• 5 Conduct scheduled progress reviews on all projects and interact with onsite team daily.
• Ensure solutions are delivered error free and submitted on time.
• Implement ETL processes using Pentaho Data Integration (Pentaho ETL)Design and implement data models in Hadoop.
• Provide end-user training and technical assistance to maximize utilization of tools.
• Deliver technical guidance to team, including hands-on development as necessary; oversee standards, change controls and documentation library for training and reuse.

Requirements

• Bachelor's degree in Engineering.
• 16+ years of experience in Supply Chain and logistics or related industry and Analytics experience.
• 3 years of experience in team handling(8+People) and interacting with the executive leadership teams.
• Strong project and time management skills with ability to multitask and prioritize workload.
• Solid expertise with MS Excel, SQL, any visualization tools like Tableau/Power BI, any ETL tools.
• Proficiency in Hadoop / Hive.
• Experience Pentaho ETL, Pentaho Visualization API, Tableau.
• Hands on experience of working with Big data sets (Data sets with millions of records).
• Strong technical and Management experience.

Desired Skills and Experience

• NET,ASP.NET

About StoreHippo:

We are India’s leading SaaS-based mobile-ready e-commerce platform. Our product provides 360-degree e-commerce solutions for businesses across multiple industry verticals.StoreHippo provides an integrated and comprehensive package of the online store, mobile and web-based applications, payment gateways, and integrated logistics to its prospective customers, which means that they can explore the internet and mobile market while they focus on their core competence- the Business. They do the business, StoreHippo takes care of everything else! We also offer solutions for Global Businesses with features like Multi-Seller Marketplace, Multilingual Stores, IP-based Pricing, and many more advanced features.

We have 2000+ clients spread across the globe like Burger Paints, Wishfull, Career Point, Farm Veda & other brands are our respective clients whom we are providing our resources.

Company Site: http://www.storehippo.com/"> http://www.storehippo.com/

What you will learn in StoreHippo :

• You’ll work in a variety of languages and technologies, and on multiple parts of our platform including front-end and back-end components. If you enjoy working on APIs, web apps, asynchronous message processing systems, and desktop applications, we would love to hear from you.
• Develop new user-facing features
• Build reusable code and libraries for future use
• Optimize applications for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end services

What we are looking for:

• Strong understanding of JavaScript.
• Basic understanding of web markup, including HTML5 and CSS3
• Design architecture, development, deployment etc.
• Code for fresh development and to troubleshoot in terms of resolving the issues.
• Well versed with agile methodologies and experience on team mentoring and project management.
• Designing and Developing the systems with the right patterns and technology stack.

FlytBase is committed to delivering drone automation solutions for warehouse inventory management. Sales at FlytBase involves segmenting the target market, in-depth understanding of customer pain points, creating a portfolio of techno-commercial collateral, helping stakeholders build a business case for drone adoption, generating high-quality leads, and driving closure of commercial contracts. We believe that sustained intensity, go-to-market creativity and customer empathy are crucial for world-class sales performance in emerging technologies, besides a keen eye for detail, a genuine interest in drones, and written communication skills.

What Will Be My Role & Responsibilities?

Primary responsibilities include:
• Generate B2B sales leads and nurture them, while tracking conversion rates, timelines, cost of leads, etc.
• Be an expert user of tools such as LinkedIn Sales Navigator, Lusha, Hunter, Owler, Zoominfo, Mailchimp, GetProspect, ZeroBounce, Funnelbake, Pipedrive, Hubspot, Intercom, Drift, etc. for company analysis and lead generation
• Use Internet research to develop company & contact lists, curate email databases, CXO lists, etc.
• Measure, track & improve RoI on investments in lead generation initiatives
• Be passionate about using the latest & best marketing automation & lead generation tools

You can also aspire to:
• Develop and execute strategies to expand inbound lead / demand generation
• Develop and execute strategies for outbound, targeted, account-based marketing
• Grow into a leadership position in the company.

Should I Apply?

Only those candidates need apply who:
• are willing to be held accountable for lead generation targets,
• have an undergraduate degree in engineering and can demonstrate 2+ years of full-time experience in lead generation for IP-rich software products,
• can be effective in an extremely fast-paced environment,
• are keen to work evenings and weekends to coordinate across time zones and meet deadlines,
• are able to start the role by July 2020, if selected, and
• love to generate sales leads!

What Will I Earn?

This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fit and alignment to FlytBase’s long-term business strategy.

Indicative Compensation Range: 6 – 10 LPA

What Else?

Flexible work hours, informal dress code, talented colleagues, strong meritocracy, zero bureaucracy, professional autonomy, and a company-wide sense of purpose.

What Is FlytBase?

FlytBase (https://flytbase.com/" target="_blank">flytbase.com) develops intelligent software that leverages reliable, off-the-shelf drone hardware to automate and scale drone deployments for commercial use-cases. The FlytBase platform is hardware-agnostic, has intelligent plugins for autonomy, manages drone fleets via 4G/5G, and uses APIs to integrate into enterprise workflows. FlytBase is a Silicon Valley (California, USA) company and has offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase continues to win awards globally, the most recent one being the ‘NTT Data Open Innovation Global Champion 2019’ award.

Advising students & parents with concern to different career opportunities post 12th grade & graduation, helping them to overcome the difficulties & dilemma in opting for the preferred career options.