Relationship Manager Executive

InfoGrowth is seeking a highly skilled PSUMS Developer with expertise in web application development to join our team. If you have a passion for creating innovative, scalable, and responsive solutions tailored for connected services in EV vehicles, we want to hear from you!

Key Responsibilities:

• Design and develop scalable web applications for connected services in EV vehicles using Vue.js and modern web technologies.
• Utilize HTML5, CSS, and TypeScript to build and maintain responsive web portals.
• Implement and maintain API integrations using RESTful services.
• Collaborate with cross-functional teams to define architecture for long-term solutions in connected vehicle services.
• Ensure development aligns with best practices including CI/CD, Test-Driven Development (TDD), and Agile methodologies.
• Use testing tools such as Selenium, Cypress, or Jest to maintain high-quality standards.
• Communicate and collaborate effectively within a multidisciplinary team to align project goals.
• Create and maintain technical documentation for software and processes.

Requirements:

• Bachelor’s degree in Computer Science or a related field.
• 7+ years of experience in web development with strong proficiency in JavaScript and the Vue.js framework.
• Hands-on experience with HTML5, CSS, and TypeScript.
• Knowledge and experience with API integration and RESTful services.
• Proficient in testing methodologies and tools like Selenium, Cypress, or Jest.
• Strong understanding of version control systems like Git.
• Excellent communication skills in English.

Roles and Responsibilities

· Supports customers by providing helpful information,

· Overseeing the customer service process.

· Resolving customer complaints brought to your attention.

· Answering questions, and responding to complaints.

· Maintaining a pleasant work environment for your team

· Conducting quality assurance surveys with customers and providing 

feedback to the staff.

· Possessing excellent product knowledge to enhance customer suppor

· Handling Customer concerns and complaints in a timely manner

· Informing Customers of upcoming promotions, offers, updates and 

much more

· Courier Tracking, contacting courier people, give a feedback to 

customer

· Semi Voice process

RESPONSIBILITIES

• As a Business Development Manager working under the FMCG segment, an ideal candidate must perform the following responsibilities:
• Approaching potential leads and closing them within a stipulated time frame.
• Create exclusive distributors, exclusive super stockists and businesses associated with the company towards business growth.
• Finding and developing new markets and improving sales.

• Working knowledge of XML, JAVA, REST, SOAP etc
• Basic knowledge of SQL, including the ability to author ad-hoc database queries.
• Is comfortable writing code in Ruby, Python, JavaScript, and Java and enjoys learning new languages and technologies.
• Has experience integrating  APIs (major plus)
• Experienced integrating RESTful APIs into web applications (a plus)
• Is experienced with Github or the likes.
• Should have worked on Payment Gateway Applications.

• Has a technical degree in Computer Science, Engineering or Mathematics (MBA is an asset)
• Technical Product/Software certifications an asset
• Has 3 to 5 years of experience in a similar client-facing role
• Has previous experience in a traditional software engineering or Implementation role.
• Has strong analytical and debugging skills.
• Experienced with Salesforce is a plus
• Solution-driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team, able to work with no supervision and under pressure
• Excels in a collaborative and cross-functional environment.
• Demonstrates professional communication skills on technical and business-related subjects
• Experience working with payment gateways a major plus including ecommerce and Retail Experience with continuous integration and test-driven development methodologies a plus
• Excellent time management, organization, and planning skills are essential
• Flexibility to travel as required to meet with clients
• Ability to comprehend and translate complex technical issues and apply to business solutions
• Demonstrate ability to articulate complex technical terms or processes into business language
• Ability to synthesize technical information and apply to business solutions
• Able to set priorities, influence others, and manage customer and partner expectations
• Demonstrated success in customer and partner relationship management
• You are motivated, think outside of the box, and understand the purpose of process and procedures

• Bachelor’s degree, preferably with advertising, graphic design, marketing or strategic communications focus
• 1+ or more years of related experience in graphic design
• Strong graphic design skills with knowledge of various design production tools and software
• Knowledge of and demonstrated abilities in design principles, image manipulation, photo retouching, layouts and typography
• Experience with Adobe Creative Suite (Illustrator, InDesign, Photoshop, etc.) and similar software
• Basic knowledge and demonstrated abilities in icon design, character design and, illustration
• Working along with the video animation team to provide them the necessary vectors.
• Work collaboratively with colleagues and partners, receive feedback and take direction
• Manage multiple projects and deliver work in a timely fashion with a positive “can-do” attitude
• Very organized and detail-oriented
• Basic knowledge of design file formats

Strategy & Operations Manager – 2022 

JOB DESCRIPTION  

As a Strategy & Operations Manager you are expected to Work closely with CEO and help streamline Operations for the best way forward through Guidelines, Standards Automation etc (understanding the current state and future state why is critical), for & through 

Roles & Responsibilities:  

A strategic & org level role to define/streamline/standardize overall Org Operations in alignment with the current & future goals of the company, through, 

• Definition of Guidelines, Standard Operating Procedures etc. for all the operations/services in the company 
• Identification of the areas of automation of manual/repetitive tasks as a part of project management/delivery and working with the team in identifying and automating through the right tools & techniques (for ex – Team Management Matrix, Timesheets, Customer Status Dashboards etc.) 
• People & Management – for work, right utilization & upskilling 
• Continuous Reviews, Audits & Feedback ensure adherence  
• Use of the right tools & techniques for ease, reuse, scalability & management – across operations 
• Definition & Delivery of Org specific reports – team management, project dashboards, customer management etc. 
• Bringing in mature practices to the way we do business for the betterment. 
• Helping avoid waste and add value – in terms of work executed, value delivered to the customers 

To re-iterate, all the above to be in complete alignment with the Org – its goals, values, principles & culture. So, while the expectation is for you to define procedures & protocols – it cannot be a one size fits all approach. Our belief is Responsible Freedom. Structures/Governance are important, but not at the cost of flexibility. You should be able to strike the right balance. 

Scope in terms of functions/departments:  

• All the functions around the Business that we are in (Consulting, Technology), from an Operations perspective 
• Training & Development 

Team you will be working with:  

• CEO & Org Maturity Team 
• Org Performance & Customer Delivery Team 
• Project Managers 

Experience/Qualifications 

• Insurance Technology space, with experience in the role, as per Job Profile (preferable: P&C/General Insurance and related Technologies) would be ideal for the role. Alternatively, experience in FinTech or BFSI is expected 
• Minimum of 5 to 6 years – Our focus is not on the number of years of experience, but the passion/aggression to help support in building scalable business through the right Operations 
• B Tech with MBA from Premier Institutes preferable 
• Experience in tech project implementations – in the capacity of operations manager 

ABOUT MANOMAY  

Manomay is a Global IT Consulting & InsurTech Firm with an exclusive focus on the Insurance industry. With business technology alignment as the key emphasis, we work with multiple insurance companies both on Consulting (Strategic/Management/Implementation/ Measurement) and Technology (InsurTech Products and Custom Specific Solution Development). Our Customer Base is spread across USA and Caribbean Islands (Bermuda, Cayman Islands, Barbados, Bahamas, and Jamaica).   

Whether it is Consulting or Software Development, our focus is to help Insurance Companies solve those “unsolved” problems, that are not yet comprehensively addressed in the current realm of Company and the Market. These span across legacy technology, rip & replace challenges, indecisiveness about enterprise IT, changing customer expectations & positioning, changing market dynamics, people & process challenges, integrations & associations etc.   

Our Technology Stack is of latest order using a combination of the new gen technologies AI, ML, RPA, Digitization & Analytics etc. developed off Python and its frameworks (primarily) + other web frameworks like Angular and Node JS etc.   

• -Will be part of ABAP Team and will play integral role in implementation /support and other projects
• -will be interacting with the client and the key users, involved in scoping studies, suggest solution through SAP , Train the key users, and configure SAP ABAPmodule
• Should have at least one support type of project and At least two full implementation experience
• Should have experience with skills on Adobe forms, module pool programming, interface development, workflow, Webdynpro
• Will also be part of solution building team
• Should have 3+ yrs of SAP experience in ABAP Consulting

i2e1 – Company Brief

i2e1 is one of the fastest growing technology start-ups in the country, founded by IIT and IIM graduates and incubated at IIT Delhi. We at i2e1 have created a platform which provides internet access to over 1.5 Million instances every month and enables offline retailers to get real time insights into their customers, locations, vicinity and industry.

What makes i2e1 a great fit for you?
At i2e1, you will be part of a fast growing team that is working towards impacting 500 million lives by 2022. If you like solving real life challenges and working with a high performance team, i2e1 is the perfect place for you to build your career.

What is Technology at i2e1?
Technology plays a central role at i2e1 and delivering the best experience to users is our guiding principle. As a part of Tech team, you will get a chance to work on multiple consumer centric products like WIOM and i2e1 WiFi solutions. A typical day in tech's life at i2e1 includes- participating in daily scrums, understanding the core business challenge, leveraging tech tools to solve the problem, meeting and discussing solutions with stakeholders and working with multiple teams like Product, Design, Analytics and Marketing team to deliver outstanding experience to our users.

As a team, we collaborate on problem solving and co-create solutions together, working very closely with Product Managers, Developers and other business stakeholders. This is a unique opportunity for a passionate individual to solve real life problems through tech and build outstanding digital experiences.

If you are interested in working on challenging problems in a young high growth startup, i2e1 is the place for you.

More Details about the position:

1. Position – Front-end Developer
2. Location – Saket, Delhi
3. Roles & Responsibilities
4. Plan, review, analyze, design, code and implement simple to more complex internet and e-commerce applications using frontend development tools (HTML5,  JavaScript, Angular 6, CSS etc.) for both traditional browsers and mobile devices.
5. Ensure software meets all requirements of quality, security, modifiable, extensibility etc.
6. Set up and maintain data structures and database environment.
7. Ability to support and maintain existing systems that use a variety of  Angular and .NET technologies.
8. Provide technical expertise to resolve service impacting incidents and problems
9. Collaborate with developers, designers, business team and tailor web solutions to their needs and requirements

1. Qualification
2. a)Bachelors/Master Degree in Computer Science or equivalent.
3. b)3-5 years of experience in front-end languages at a scaled B2C company.
4. c)Solid understanding of Web Development Process, A to Z.
5. d)Strong knowledge of  Angular, HTML5, JavaScript, Rest Apis.
6. e)Solid understanding of relational databases and SQL for implementing database driven, web-based applications
7. f)Flexibility, good time management skills, basic project management skills

1. Plan and execute strategies to increase lead generation, sales through the use of innovative means, database analytics and team management and monitoring.
2. Plan and test databases to ensure Tele Sales team has good database at all the times.
3. Setting and Meeting sales performance targets.
4. Ensure tele sales team is adequately trained on software & processes and the same are followed diligently, including DNC rules without fail.
5. Monitor and train the team.
6. Supervising Tele calling to persuading customers to become Members as per approved scripts and objections. Monitoring random calls to improve quality minimize errors and track operative performance. At 25% of all Sales must be closed by this Position.