Curriculum & Program Designer Specialist

Job Title : Technology Strategy and Reporting Specialist

Total Experience : 8+ Years

Relevant Experience : Minimum 3 years of experience in Strategic technology planning and reporting.

Location : Remote, Anywhere in India

Job Type : Full Time

Job Overview :

We are seeking a Technology Strategy and Reporting Specialist to lead the development of strategic dashboards, quarterly board reports, and executive-level communications.

The ideal candidate will bridge the gap between technical insights and business strategy, delivering high-impact reports that drive executive decision-making and organizational performance.

Mandatory Skills :

Power BI or Tableau, Advanced Excel, Executive Reporting, Data Analysis, Strategic Dashboarding, IT KPIs, Storytelling, and Communication Skills

Key Responsibilities :

• Quarterly Board Reporting : Deliver structured, governance-aligned technology reports with KPIs, risk assessments, and strategic recommendations for executive leadership and the board.
• Dashboard Development : Build and manage executive dashboards using tools like Power BI/Tableau to showcase real-time performance and strategic metrics.
• Executive Storytelling : Create polished narratives and presentations that translate technical data into compelling business insights.
• Data Analysis & Insights : Analyze performance data, market trends, and technology strategies to identify actionable insights and business opportunities.
• Reporting Framework : Standardize reporting templates, processes, and governance models to ensure consistent, high-quality outputs.
• Technology Performance Monitoring : Track initiative outcomes, ROI, and budget adherence with scorecards and strategic alignment reports.

Desired Experience :

• 3+ Years in business intelligence, strategic reporting, or executive communication.
• Hands-on experience with dashboard tools (Power BI, Tableau, Excel).
• Strong understanding of IT performance metrics and KPIs.
• Proven record of creating board-level/C-suite presentations.

Qualifications :

• Bachelor's in Business Analytics, Computer Science, Information Systems, Engineering, or related field (Master’s preferred).
• Certifications such as PMP, Power BI, Tableau, or Six Sigma are a plus.

Job Description:

• Support Pre-sales activities and provide technical solutions, effort estimation, define delivery strategy and plan
• Provide recommendation of RPA product
• Develop the technical solution for the RPA Automation.
• Define the To-be automated process flows including any custom-built components
• Define the design to consider the following aspects
• Security
• Method of access (internal client network , internet, local access)
• User Authentication (SSO, central LDAP, individual log in)
• Customer’s IT Security and/or Audit Policies which impact the robot deployment
• User Authorization Processes, it’s lead times & request process
• Scalability
• Ensuring multiple robots can handle shared resources
• Ensuring there are no duplicate transactions processed or orphaned transactions.
• Application landscape
• Understanding technical impacts of applications using OCR or Adobe Flash
• Understanding technical impacts of applications accessed behind Citrix.
• Auditing & Exception handling
• Hosting & Environments
• Hosting Locations and Hosting provider (Internal / 3rd party)
• Availability of test system by application
• Availability of “production like” test data within test applications
• Consistency of test data between applications
• Performance  & Availability
• Ensuring Performance of key applications in the process that could limit the average handling time of the automation
• System availability & timings
• Anticipate, identify, track and resolve technical issues and risks affecting delivery
• Assist development team in resolving technical problems
• Assist Support teams to resolve issues
• Coordinate and participate in structured peer reviews and walkthroughs
• Design technical specifications for RPA (Blue Prism) that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
• Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
• Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Complies with and helps to enforce design and coding standards, policies and procedures.
• Ensures documentation is well maintained.
• Ensures quality of coded components by performing thorough unit testing.
• Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
• Reports status, issues and risks to tech leads on a regular basis
• Improves skills in automation products by completing automation certification.
• Mentors junior developers and performs code reviews for quality control.

• Additional Information

  • 10 to 12 years of IT experience. Minimum 2 years of experience in leading architecture and design.
  • Having led a minimum  2 RPA project implementations as lead architect
  • Certification in Robotics for any one product (Blue Prism /Automation Anywhere)
  • Experience in defining the architecture of enterprise level applications involving multiple systems, sub-systems and ERPs.
  • Experience front ending client facing discussions and interfacing with Client Business, IT and Architecture teams
  • Knowledge of automation tool capabilities and technical requirements
  • Good communication skills & customer interaction skills.

   

Responsibilities

• Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo

• Binding of UI elements to JavaScript object models

• Creating RESTful services with Node.js

• Architect scalable web architectures

• Work in a cross-functional team to deliver a complete user experience

• Create Unit and Integration tests to ensure the quality of code

• Be responsive to change requests and feature requests

• Write code that is cross-platform and cross-device compatible

• Ability to wear many hats and learn new technologies quickly

• Job Profile: Collections Executive (DRA Certified)
• Job Location: Bangalore
• Job Mode: Work From Office 
• Salary:  ​​26K CTC per month
• Job Role: We are looking for an experienced Collections Executive to join our team. The ideal candidate should possess a strong background in collections, with at least 1 year of experience, and must have a valid Debt Recovery Agent (DRA) certification.
• Language: English & South language
• Key Responsibilities:
• Contact customers to follow up on outstanding payments.
• Negotiate payment terms and ensure timely collections.
• Maintain accurate records of communication and payment status.
• Resolve customer disputes or queries regarding payments in a professional manner.
• Prepare and submit daily/weekly/monthly reports on collection activities.
• Achieve individual and team collection targets.
• Eligibility Criteria:
• Minimum 1 year of experience in collections.
• Must have a valid DRA certification (mandatory).
• Graduate candidates are welcome.
• Good communication and negotiation skills.
• Strong ability to handle challenging situations professionally.
• No freshers will be considered for this role.
• Competitive salary package of 26K CTC per month.
• Opportunity to work in a fast-paced environment.

A collaborative and supportive team culture.

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

 Your role as Business Development Executive:

 ● Buildandmanageaportfolio of partners by acquiring new and growing existing ones.

● Developadeepunderstanding of the industry, the respective market, and

 competitive analysis.

 ● MeetandexceedteamKPItargets and business objectives.

 ● Supportnewandexisting clients via email, phone or chat

 ● Negotiate the terms of each partnership based upon the existing rebate structures.

 ● Generateideas to increase lead generation and conversion.

 ● Identify business opportunities, potential clients and VIP customers and negotiate in

 order to create profitable accounts through identifying needs within the FX industry.

 ● Ensurepartner satisfaction by maintaining a professional relationship, handling and

 following-up on issue resolutions and catering to Partner needs.

 ● Directing partners to a specific outcome through company approved communication

 channels.

 ● Educatepartners on the Company’ platforms and websites, proactively offering new

 tools and features to partners.

 Requirements:

 1. Minimum2yearsof experience in account management, client relationship or any

 relevant client facing roles within the financial services industry.

 2. Sales-driven and motivated personality to achieve KPIs on a weekly / monthly /

 quarterly basis.

 3. Strong client-facing and communication skills.

 4. Ahunter &entrepreneur mindset with the ability to grow business sales;

 5. Strong business acumen, project management abilities, and negotiation skills.

 6. Proven ability to develop and implement a strategic business expansion plan.

 7. Excellent verbal and written communication skills, including facilitation of group

 presentations.

 8. Ability to work on own initiative, expand and generate business.

 9. Ability to work under pressure, face constant challenges, adapt to changes

Job Title: Senior Manager/ Manager – Ad sales - Brand Solutions

Job Location: Gurgaon

About Qrata

We match top talent with highly competitive career opportunities with leading startups in India and globally and address hiring challenges, recruitment brand marketing, with innovative and collaborative strategic consulting.

About the company we're hiring for

It is India's largest and fastest-growing retail tech start-up organizing the highly fragmented physical retail and digitalizing them. Focused on the $80Bn markets for consumer electronics, including white goods, TVs, mobile phones, and small appliances, its technology enables India's 5,00,000+ neighbourhood electronics stores to offer the same selection of products as large, urban big-box retailers. Founded by industry veterans and backed by Eric Yuan (Zoom Founder) and top global VCs, it is dedicated to integrate over 5,00,000+ fragmented retail stores PAN India and is already present across 50+ markets.

Founded by ex-Flipkart colleagues and IIT alum in 2018, It is India’s fastest growing B2B commerce venture that enables physical stores by removing the barriers of inventory, scale and capital through its technology platform. Its platform empowers retailers with the following to drive up sales conversions in-store.

• Digital inventory: 10X larger product selection
• Efficient sourcing: allowing access to better prices for 10,000+ products from 150+ brands
• Wide array of enabling services: financial solutions. Its Credit, was built to facilitate credit lending to offline retail equipping businesses with working capital headroom

Their Culture

They ignite passion and performance to work towards a collective goal: creating the perfect mobile entertainment ecosystem that delivers the best possible music experience to millions of listeners around the world. Our default mode is that of perpetual innovation. Together, we form a concerted rhythm that goes beyond borders. We don't just go with the flow, we create it. offers a dynamic and unconventional work environment, full of fun wholesome experience. We believe creativity and technology blend together like sweet melodies. When you choose our organization , you join a diverse world of high-calibre techies, artists, and inventors hailing from companies like Yahoo!, Twitter, LinkedIn, Google, Qualcomm, HBO, Microsoft, Flipkart, Amazon, Paytm, Quikr etc. Our value-based, people-first work culture is about empowering every individual in our team to be catalysts for change in this dynamic digital world. Every day is an opportunity to bring your vision to life, and to expand, learn and grow. No idea is left unconsidered. No voice is left unheard prides itself on being an equal opportunity employer. We have committed ourselves to creating a safe environment with fair and equal access and opportunities, sans discrimination. We encourage everyone to be open to experiences and perspectives beyond their normal; divergent thinkers create differentiated products, and even better music.

If our vibe matches with yours, we'd love to hear from you.

We are currently scouting for

• Sales forecasting: Develop and maintain accurate sales forecasts to help the organization make informed decisions on sales targets, revenue goals, and resource allocation
• Pipeline management: Analyze and optimize the sales pipeline to ensure a consistent flow of qualified leads and opportunities, and work closely with the sales team to identify areas of improvement
• Sales process optimization: Continuously evaluate and optimize the sales process to maximize efficiency and effectiveness, and work with cross-functional teams to implement best practices and tools
• Sales reporting and analysis: Provide regular sales reports and analysis to identify trends and areas of opportunity, and work with the sales team to develop actionable insights
• Sales enablement: Work closely with the sales team to provide the tools, resources, and training they need to succeed, including sales training, product information, and customer insights
• Territory management: Develop and manage sales territories to maximize revenue
• Potential and ensure a balanced workload for sales reps

Must Haves:

• Master's degree in business, marketing, or a related field is preferred
• 3 to 8 years of experience required in sales
• Strong knowledge of consumer appliances, their features, and market trends
• Excellent communication and interpersonal skills to build rapport, team management & conflict man agent
• Self-motivated and target-oriented, with a proactive approach to achieving sales goals
• Ability to work independently, as well as collaboratively within a team environment

Selling Digital Signature certificate  all over India

 Determine annual sales and profit plans by implementing marketing strategies; analyzing trends and results, in the field of e-Governance, Large IT System Integration Projects, Smart City, ERP, Cloud, BI, IOT, AI, blockchain, Digitisation and Software Applications.

 Handle Team of 5000 people.
Handle PAN India Sales team for DSC Sales