Content Writer

Key Responsibilities:

* Handle inbound and outbound customer interactions via calls, emails, and chats

* Resolve queries related to health insurance coverage, claims, and wellness services

* Maintain accurate records of customer interactions and updates in CR

* Coordinate with internal departments to ensure seamless support

•Deliver an excellent customer experience and maintain high satisfaction levels

* Manage escalations professionally and ensure timely follow-ups

Requirements:

* Minimum 1-2 years of experience in customer support (healthcare/insurance background preferred)

* Strong communication skills in English and Hindi

* Ability to handle rotational shifts

* Excellent problem-solving and interpersonal skills

* Familiarity with CRM tools and ticketing systems is a plus

Perks & Benefits:

Competitive salary Upto 4.5 LPA + Incentives 

Health insurance and wellness benefits

Fast-paced, mission-driven work environment

Opportunities for growth in a high-impact health-tech company

About Position:

We are looking for multi-skilled candidates with excellent interpersonal skills for the position of Product Support Specialist. The candidate should be reliable, highly energetic, oversee a wide range of cross-functional teams, retail fulfillment teams, as well as third party logistics partners and vendors.

About EasyEcom:

EasyEcom is an industry-leading omnichannel inventory management and reconciliation solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 5000+ global clients, a handful of dedicated team members to 150+ members strong team, and being VC funded, we are continuing to expand over and beyond!

Roles and responsibilities:

● Identifying clients requirements and helping them use specific features

● Respond to clients queries on time via chat, phone, or email and escalate, if needed

● Analyze and report any problems with the product functionalities.

● Guide clients through new features and functionalities

● Follow up with customers to ensure cent percent timely resolution for all the issues.

● Gather clients feedback and share it with the team.

● Update our internal databases with information about clients discussions and technical issues with the product.

● Recommend improvements and work around to make the product better

● Share feature requests with team members

Requirements:

● Excellent communication and negotiation skills

● 1-2 years of experience in Product Support

● Proficiency in English and Hindi

● Excellent knowledge of MS office

● Self-motivated with a result driven approach

● Critical thinker and problem solver

Perks of Joining EasyEcom

● Great Culture

● Product Training

● Recognition of Work

● Ownership & Leadership opportunities

● Internal Job posting

Job Title: Data Science Trainer

Location: Coimbatore

Employment Type: Full-time

Job Summary:

We are seeking an experienced and passionate Data Science Trainer to deliver engaging and practical training sessions to students or professionals. The trainer will design curriculum, prepare materials, and guide learners in developing data science skills through real-world projects and case studies.

Key Responsibilities:

• Develop and deliver comprehensive training programs on Data Science concepts, tools, and techniques.
• Teach topics including but not limited to:
• Data Analysis (NumPy, Pandas, Data Cleaning, EDA)
• Data Visualization (Matplotlib, Seaborn, Plotly)
• Statistics & Probability (Descriptive, Inferential)
• Machine Learning (Supervised & Unsupervised Algorithms, Model Evaluation)
• Deep Learning (Neural Networks, TensorFlow, PyTorch – if applicable)
• Big Data Tools (Hadoop, Spark – if applicable)
• Provide hands-on training with industry-relevant datasets and projects.
• Prepare lesson plans, assignments, assessments, and evaluation reports.
• Mentor learners individually to ensure conceptual clarity and practical application.
• Keep training content updated with the latest industry trends and technologies.
• Collaborate with the academic or corporate training team for curriculum improvement.

Required Skills & Qualifications:

• Bachelor’s/Master’s degree in Computer Science, Statistics, Mathematics, or related field.
• Proven experience in Data Science, Machine Learning, and Data Analytics.
• Proficiency in Python (NumPy, Pandas, Scikit-learn, etc.) and SQL.
• Strong understanding of statistical concepts and their application in data analysis.
• Experience with visualization tools like Tableau/Power BI is a plus.
• Excellent communication and presentation skills.
• Ability to simplify complex concepts for learners with varied backgrounds.
• Prior teaching/training experience preferred.

Development and Customization:

Build and customize Frappe modules to meet business requirements.

Develop new functionalities and troubleshoot issues in ERPNext applications.

Integrate third-party APIs for seamless interoperability.

Technical Support:

Provide technical support to end-users and resolve system issues.

Maintain technical documentation for implementations.

Collaboration:

Work with teams to gather requirements and recommend solutions.

Participate in code reviews for quality standards.

Continuous Improvement:

Stay updated with Frappe developments and optimize application performance.

Skills Required:

Proficiency in Python, JavaScript, and relational databases.

Knowledge of Frappe/ERPNext framework and object-oriented programming.

Experience with Git for version control.

Strong analytical skill

Link to apply - https://tally.so/r/wv0lEA

Key Responsibilities:

1. Software Development:

• Design, implement, and optimise clean, scalable, and reliable code across [backend/frontend/full-stack] systems.
• Contribute to the development of micro services, APIs, or UI components as per the project requirements.

1. System Architecture:

• Collaborate and design and enhance system architecture.
• Analyse and identify opportunities for performance improvements and scalability.

1. Code Reviews and Mentorship:

• Conduct thorough code reviews to ensure code quality, maintainability, and adherence to best practices.
• Mentor and support junior developers, fostering a culture of learning and growth.

1. Agile Collaboration:

• Work within an Agile/Scrum framework, participating in sprint planning, daily stand-ups, and retrospectives.
• Collaborate with Carbon Science, Designer, and other stakeholders to translate requirements into technical solutions.

1. Problem-Solving:

• Investigate, troubleshoot, and resolve complex issues in production and development environments.
• Contribute to incident management and root cause analysis to improve system reliability.

1. Continuous Improvement:

• Stay up-to-date with emerging technologies and industry trends.
• Propose and implement improvements to existing codebases, tools, and development processes.

Qualifications:

Must-Have:

• Experience: 2–5 years of professional software development experience in [specify languages/tools, e.g., Java, Python, JavaScript, etc.].
• Education: Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• Technical Skills:
• Strong proficiency in [programming languages/frameworks/tools].
• Experience with cloud platforms like AWS, Azure, or GCP.
• Knowledge of version control tools (e.g., Git) and CI/CD pipelines.
• Understanding of data structures, algorithms, and system design principles.

Nice-to-Have:

• Experience with containerisation (e.g., Docker) and orchestration tools (e.g., Kubernetes).
• Knowledge of database technologies (SQL and NoSQL).

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

Skills Needed

• Hands-on extensive Salesforce experience
• Experience in lightning implementation, LWC
• Ability to Perform configuration, customization, integration and support of Salesforce.com
• Hands-on Experience in customizing using APEX, Triggers, Batch Apex, Visualforce, etc
• Understanding of the Salesforce.com data model
• Must-Have hands-on experience on Deployments using Change set, , Managing release dependencies across multiple projects
• Understanding the release management and software development life cycle

•  6+ years of web UI development experience including 4+ years of deep, hands on experience in building robust, highly reusable and responsive web applications using HTML, CSS3, SVG, React, Redux, Thunk ecosystem
• Great problem-solving skills with solid data structures and algorithms knowledge
• Strong ability to translate the design/wireframes into reusable micro components
• Experience of leading, coaching and mentoring junior developers with good delegation and time-management skills
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles and has extensively worked with Redux, Thunk, Axios etc
• Knowledge of modern authorization mechanisms, such as JSON Web Token, Oauth2 etc
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• A knack for perfection, benchmarking and optimization
• Writing and maintaining batch jobs to streamline processes (Shell, Perl etc).
• Strong understanding of Agile and Lean software development processes and practices
• Worked with WebSocket, Push notifications etc
• Experience working with local-storage, cookies etc
• Proficient understanding of CORS issues and ways to work with such issues.
• Proficient understanding of social network APIs.
• Experience with data structure libraries (e.g., Immutable.js)
• Inclined to take ownership of tasks and to ship highly polished products with excellent attention to detail.
• Strong verbal and written communication skills in English.
• BE/BTech in Computer Science or a related field or equivalent practical experience