Business Development Associate

About MyOperator:

MyOperator is a leading SaaS company transforming business communication through cloud telephony solutions. We empower businesses with seamless call management, automation, and customer engagement tools.

About the Role:

We are seeking a dynamic and revenue-driven Head of Partnerships to lead, train, and scale our Partnership & Alliances team. You will be responsible for driving strategic partnerships, channel alliances, and revenue growth while optimizing the partnership ecosystem. This role requires a proven track record in revenue generation through partnerships, strong leadership skills, and an ability to build long-term alliances.

Key Responsibilities:

• Own and lead the partnerships strategy by identifying, onboarding, and scaling strategic partners, resellers, and alliances.
• Train and mentor the partnerships team to enhance their performance and drive revenue.
• Develop and execute partnership programs that generate revenue and expand market reach.
• Build strong relationships with key industry players, resellers, and technology partners.
• Streamline onboarding, engagement, and revenue-sharing models for efficiency.
• Negotiate and close high-impact deals, working closely with leadership to structure long-term business success.
• Track key KPIs such as partner revenue contribution, retention, and deal closures while optimizing strategy accordingly.
• Collaborate with Sales, Marketing, and Product teams to align partnerships with business objectives.

Who You Are:

• Minimum 5 - 7 years of experience in Strategic Partnerships, Channel Sales, or Alliances, preferably in a SaaS/product-based company.
• Proven track record in generating revenue through partnerships and alliances.
• Strong leadership skills with experience in training and managing high-performance teams.
• Excellent negotiation skills with the ability to structure and close complex partnership deals.
• Strategic thinker with the ability to identify growth opportunities and execute data-driven partnership strategies.
• Strong relationship-building skills with an existing network in SaaS, telecom, or cloud-based industries being a plus.

Why Join Us?

• Lead and scale the Partnerships & Alliances function in a fast-growing SaaS company.
• Directly impact business growth and revenue through high-value collaborations.
• Competitive compensation with a lucrative variable component.
• Opportunity to work with leading partners and industry leaders.

We are looking for an experienced, ambitious and energetic BD professional to join our Sales team and help us expand our clientele.

Responsibilities:

• Identify the various stakeholders within the targeted organization and understand how to gather key information like reporting structure, budget cycles.
• Finding Key Contacts from the Targeted Accounts / Region & recognize the decision makers to generate Interest among them Via Phone Calls and Emails.
• Networking and Initiating Dialogues with Senior Executives in Corporate (CPO, V. P, Directors Etc. ).
• Prepare and deliver appropriate presentations on our offerings for Sales demo.
• Engage with prospects on an on-going basis for requirement gathering and relationship building throughout the sales cycle.
• Provide strategic inputs for the business based on interactions with prospective customers.
• End to end sales process (From Lead Generation till deal Closure ).
• Selling experience in the IT services/products domain for International Market (especially North America & Western Europe).

Requirements: Experience: 1+ years in:

• Delivering demos and hosting pre-sales calls for US Market preferred.

• Confident & goal-oriented team player with good grip on the English language.
• Powerful verbal, written, presentation, facilitation, communication, relationship building, social networking skills.
• Strategic, analytical and problem solving mindset.
• Ability to work independently and proactively in a dynamic environment.
• Ability to grow and handle more responsibility / accountability.
• Should be comfortable working in flexible shifts timings, as will be handling a Specific Territory in the International Market from Mumbai.

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1.Job ID-EMQAM0120PS

1. Primary Skills:

• Quality Engineering / Test Automation
• Deep understanding of software engineering fundamentals
• Experience in testing web app - UI, API
• Knows REST API automation
• Experience working in Linux/Unix environment
• Good to have scripting languages (Shell Scripting, Perl)
• Basic Knowledge of SQL
• Outstanding problem solving and debugging skills
• Candidate has worked on Microservices architecture

1. Secondary Skills:

Work closely with product manager and developer to understand product

requirements and design.

• Design and execute manual test cases - End2End testing, functional

testing, UI testing, regression testing, Integration testing.

• Coordinate with the developer, product manager, and other business

stakeholders on test case review, identify missing and complex test case

scenarios.

• Raise bug for test case failure, Publish test report,
• Analyze server logs, DB and provide other relevant details with a bug

4.Years of Experience: 5-8 Years

1. Location:(Hybrid)-Bangalore, Hyderabad and Gurgoan
2. Position-1
3. Budget-24 LPA
4. NP- Immediate-15 Days

Location : Chennai

Experience : 1 - 3 Years

Job type : Permanent

What you must have:

• Experience in iOS Development and / or apps on Apple store and must have handled atleast 2 projects.
• Software Development experience in Java, MVC / MVVM pattern, Objective C, Swift development.
• Familiarity with SDK Integrations, APNS, Cocoapods, Carthage, Networking, JSON structuring and working with REST APIs.
• Experience in collaborating on software projects using Git based Version Control Systems (FYI, we use Bitbucket).
• Bonus Points if you have:
• Have a basic knowledge of how Android Development works (for collaborating with the Android team and developing programming patterns which works for both Android & iOS)
• Have experience working in an E-Commerce project
• Have worked with graphic & memory optimization in apps
• Have a Github account with some cool projects in it.
• Have scary but amazing debugging skills.

Expectations:

• Passion to be a part of the Startup who are building something bigger than themselves.
• Ability to take responsibility and ownership of their roles and work through the challenges in a startup team.
• Your typical week:
• iOS Development of our Core product
• Keeping up with product release cycle

Skills:

• iOS Development, Version Control, CocoaPods, Storyboard, iOS Mobile Automation, Mobile Application Testing - Android iOS

1. A candidate with 2+ years of experience in building high-quality Android apps. 
2. A strong understanding of the full life cycle of app development.
3. Experience in designing, developing, debugging and deploying software for server-side development using Java/ Kotlin language.
4. Understanding and the sound of Android SDK, in different versions of Android, and how to effectively write code for a multitude of Android devices.
5. Excellent knowledge of Android design principles and third-party libraries 
6. Experience in building RESTful API's focusing on integration with back-end services.
7. Hands on experience with continuous integration.
8. Passionate about Android and are always up to date with the latest industry trends concerning OS, devices, applications, web technologies and new user interactions as they are released.