Manual Tester

Roles and responsibilities:

• Good understanding of QA methodology, automation expertise and ability to code.
• A keen understanding of the latest trends and their role in a commercial environment is needed.
• Develop, Execute the test cases and Report Bugs
• Send regular status reports, on bugs and functionality, tested
• Record test results, screenshots, etc. (failed ones)
• Create the test report and Conduct post-testing clean-up
• Run the regression tests
• Suggest fixes, identify functional problems and document technical issues and solutions
• In-depth knowledge of the SDLC as well as various software testing methodologies.
• Perform Functional/Black box testing, SQL queries, and Data Analysis.
• Using Bug tracking (Trello/JIRA), Project Tracking and SVN software produced various reports/metrics.
• Support the testing phase (system testing, SIT, UAT, non-regression testing) and ensure quick turnaround of defect fixes.
• You will participate in design and specification reviews, and use this information to design test plans.
• Manage and communicate regular updates on project status like work completed, work in progress, next steps, risks, mitigation, quality to QA manager and stakeholders.
• Present complex technical ideas (both written and verbal), anticipate potential objections and persuade others to adopt the most appropriate view.
• Establish an end-to-end view and capture all key requirements. establish clear functional and non-functional requirements like capacity, availability, and response times.
• Ensure that all requirements are 'testable' and agree on test strategy with the business and test team lead.
• Should have basic knowledge on integrating API Keys for AI tools.

Requirements:

• Experience in Automation testing is preferred.
• Experience in testing various applications, services, and user interfaces
• Experience in test automation and creating repeatable, maintainable, automated
• test suites
• Experience managing a team of QA Engineers
• Experience in communicating with clients
• Understanding of test-driven development
• Understanding of software development lifecycle and best practices
• Understanding of Agile and Waterfall processes
• Understanding of user interface design
• Strong knowledge of software quality assurance best practices & methodologies
• Familiarity with various defect management systems

About Us

Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it

Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.

Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

Responsibilities:

In this role you will collaborate with the engineering team and shall be responsible for:

• Test new and existing features (units and integration) and report errors and failures

• Work collaboratively with the developing team to correct errors and participate in testing for product releases

• Gathering requirements

• Test automation and test methodology (ex: TDD or BDD)

• Expertise in Test case design and test case execution.

Qualifications:

• 2+ years of experience as a QA Manual Tester

• Experience in Manual testing dashboards and chatbots shall be a plus.

• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing

• Keen attention to detail

• Ability to solve complex problems

• Determination and tenacity to commit to the end when solving issues

• Defects triage and follow up on the defects fixes.

• Worked with the developers and the functional team

• Understanding of Business Logic

Time management

• Concise writing

• Flexibility

• Critical thinking skills

• Understanding of User Experience

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information

Design test plans, write test cases, review functional requirement documentation, and present test strategies for team review

• Conduct integration, regression, ad-hoc, and edge-case testing as part of release cycles
• Analyze complicated software system and design a strategy to test this system
• Understand and represent customer needs in product feedback discussions
• Participate in release management and post deployment testing
• Work closely with developer team to ensure proper test coverage is done
• Documentation and Release cycle

Job Profile Requirement : 

Experience of testing web applications, mobile applications.

• Knowledge of Responsive Testing
• Working knowledge of functional, GUI, Performance and Regression testing
• Strong knowledge of QA procedures, principles, and tools.
• Strong verbal and written (technical) communication skills to explain bugs and other issues identified and produce bug reports, documentation and feedback to both product owners and software developers.
• Ability to work in an environment of perfection and compliance to web standards and high design quality benchmarks.
• Strong organisational and time management skills - know what you need to do, and DO IT!

• Defining, implementing and executing regression and stress automation tests focused on embedded software and device firmware level
• Analyzing automation test results for failures, identifying issue trends and quantifying impact
• Isolating and reporting defects effectively quantifying customer impact and verifying fixes through regression testing and other test methodologies
• Working cross-functionally with other QA teams, Developers and Project Managers

Desired Candidate Profile

• BE– CS/ECE, MS, ME, MTech
• 2+ years of QA experience, preferably on consumer hardware/ software products
• Automation experience in modern scripting or compiled languages (Python, JavaScript, C etc.)
• Experience with hardware and/ or software development lifecycle processes
• Knowledge of Unix and Unix shell scripting
• Ability to communicate technical concepts to a non-technical audience
• Deep understanding of SQA methodologies and practices
• Ability to solve hard problems with creative and sustainable solutions
• Be detail-oriented and strive for the best product for our customers
• Self-motivated with the ability to drive features to delivery
• Should have strong hands on experience in developing applications
• Strong analytical and problem solving skills
• Excellent oral and written communication skills
• Good logical sense, strong technical skills and the ability to learn new technologies quickly    

• Exercises judgment in selecting methods and techniques for obtaining solutions.
• Perform various types of testing like sanity, functional, exploratory, integration, and system testing to ensure that the product delivered is of high quality.
• Support the Planning of test schedules in accordance with project scope/delivery dates and ensure that the timelines are adhered to without fail.
• Have very good knowledge of SDLC and STLC life cycles and working knowledge in agile.
• Work as part of cross-functional, passionate agile project teams to ensure quality is driven into the heart of the development process from requirements definition through to delivery.
• Contributing toward predictable delivery of quality releases.
• Be meticulous about documentation and maintaining a robust log of all test cases and test results.
• Very good at manual testing of web and windows based applications, web services testing, and integration testing of a complex system, iOS and Android applications.
• Defect Tracking and Reporting of bugs to developers so as to fix it and follow-ups.
• Lesson Learnt documents (based on testing inputs from the previous project)
• Suggestion Documents (to improve software quality)
• Leads test processes and delivers results to necessary stakeholders.
• Reviews changes or upgrades to existing tests, tools, and testing protocols.
• Good to have knowledge over Stockbroking applications, financial and capital market domain.

Desired Technical Skills and Experience

• Experience with Web Applications, iOS, and Android Applications.
• Passionate about understanding the application end to end.
• Effective communication skills to interact with internal stakeholders.
• Experience with Agile/Waterfall methodologies.
• Adaptable to the current requirement.
• High-level problem-solving skills, and the ability to project manage Knowledge of defect management process
• Strong understanding of software concepts and ability to quickly grasp new products and technologies.