GitAbout Us
Rezo.ai is an AI-first and NLP-first sales & support automation platform with a mission to become the leading automation/AI platform in the world. Our team is working extremely hard to build a state-of-art automation platform. Currently, deployed with large enterprises to automates conversations across voice, email, chat, social, WhatsApp and enhancing customer experience.
QA Tester Introduction:
We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.
QA Tester Responsibilties:
In this role, you will report to the Head Software Developer and collaborate with the engineering team. Responsibilities may include:
· Test new and existing features, debug code (units and integration) and report errors and failures
· Work collaboratively with the developing team to correct errors and participate in testing for product releases
· Gathering requirements
· Test automation and test methodology (ex: TDD or BDD)
· Other duties as required
· Expertise in Test case design and test case execution.
QA Tester Qualifications:
· 2+ years of experience as a QA Tester or in a related field
· Bachelor’s degree in Computer Science or Engineering or college diploma in QA Testing
· Experience using web based and mobile testing frameworks (ex: Selenium WebDriver)
· Experience using version control systems (ex: Git or Mercurial) would be considered an asset
· ISTQB- Foundation Level would also be considered an asset
· Ability to work autonomously and in a team
· Keen attention to detail
· Ability to solve complex problems
· Determination and tenacity to commit to the end when solving issues
· Defects triage and follow up on the defects fixes.
· Defect retesting , Regression testing and Sanity testing.
· Worked with the developers and the functional team
· Understanding of Business Logic
QA Tester Core Skills:
· Problem-solving
· Attention to detail
· Teamwork
· Autonomous work
· Continuous learning
Time management
· Concise writing
· Flexibility
· Critical thinking skills
· Understanding of User Experience
Shubham Vishwakarma
Full Stack Developer - Averlon
About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Job Description
Delivery Manager -
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Manage a delivery team to ensure timely and accurate customer deliveries.
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Oversee daily activities of the delivery team and provide direction and guidance as needed.
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Perform resource allocations and workload assignments according to delivery requirements.
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Ensure that team maintains a high level of competence and operational excellence.
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Evaluate the performance of team members and determine training needs.
Roles & Responsibilities
Delivery Management and Escalations
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Owns the end to end delivery of the Projects, focusing on regular and timely delivery of value
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Define project scope and schedule, define and track the Release/Project plan, milestones as per SOW/Release Plan and work closely with PO/SM for the same
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Manage risks and issues, Understand and flag risks/mitigations and dependencies along with SMs/POs appropriately and timely manner
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Prepare and provide progress reports and updates
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Manage deviations from plans and work closely with SM/PO in apprising client in case of any scope/plan changes and work towards negotiation/SOW edits/approvals or take corrective measures
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Be an escalation point for every SM and PO and Client on project-related issues and provide resolution or resolve the same in a timely manner
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Manage engagement/relationship with the client and work towards the inputs/feedback from the CSAT review
People and Team Management
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Work closely with SM in removing roadblocks to their work
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Understand and solves learning, development, and training needs of Projects and team members
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Set-up goals/Roles & Responsibilities for the group/team members
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Work closely with SM for defining the career path, performance improvement plan(PIP) for group/team-members
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Takes all Hiring decisions
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Do resource Management- allocation, projections and take all Staffing decisions in consultation with PO and SM
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Work with Agile Coach to find and execute training needs and places for improvement
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Skip-level meetings with people to see their motivation, any personal issues, inter-team conflict, etc.
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Evaluate the engagement level of the group/team members and take respective actions
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Experimenting with innovation projects, pet projects, product ideas
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Drives cultural change working along with Agile Coach
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Works closely with Delivery Directors to discover challenges and access programs. Ensure review and retrospective recommendations are getting implemented in the projects and work closely with Agile Coach to address the challenges with proposed recommendations.
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Improving hiring and staffing process, future planning for the group growth
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Work with the Architects/Chief Architect in supporting him to adopt the recommended engineering practices
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Get Project/Delivery Audits done for Projects at regular intervals and take respective actions
360 Degree review
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Create a 360 view of project health metrics as per Srijan standards
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Represent 360 reviews for Project at a regular cadence and provide project updates in PM forums
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Get involved in team 360 review(quarterly/project end) and work towards the feedback of team members and facilitate appraisal decisions for group/team-members
Organizational contributions
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Participate and represent group in Strategy meet with required details
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Encourage team-members/group to participate in Organisation contributions/forums
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Be a channel for Srijan to showcase by attending, delivering, networking at meetups, presentations, sessions, workshops etc.
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Be an evangelist and help HR in hiring/onboarding
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Overall Experience of 10+ years in the Industry
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Good experience in Agile methodology
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Analytical skills
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Well-developed interpersonal skills
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Commercial awareness
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Effective Communication
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Team working skills
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Ability to motivate people
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Full Stack Developer - Averlon