QA Engineer

Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs

Are you a fresher looking to kickstart your career in the talent acquisition field? If so, we're hiring!

Our company is seeking driven and passionate individuals who are excited about the opportunity to learn and grow in the fast-paced world of recruitment.

As a fresher, you will have the chance to work alongside experienced professionals and gain valuable skills in candidate sourcing, interviewing, and assessment.

We're looking for candidates who are enthusiastic, eager to learn and committed to providing exceptional service to our clients.

You should have a strong work ethic, excellent communication skills, and the ability to multitask in a deadline-driven environment.

we value diversity and inclusivity and strive to create a positive and supportive workplace culture.

If you're ready to take the first step in your recruitment career, we want to hear from you!

Experienced Candidates are also welcome on board.

Position/Title: Senior - Talent Acquisition

Department: Human Resources

Employment Type: Full-time

Location: Mumbai

Shifts (if any): 10:00 AM - 7:00 PM (candidate should be flexible to work as per business requirement)

Experience: 5-10 years

This position is on 3rd party payroll.

About Aeries:

Aeries is a global services company providing technology, business Founded in 2012, Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.

For more information, log on to http://www.aeriestechnology.com 

Key Responsibilities:

1.      Non and IT Recruitment Strategy:

·  Develop a specialized recruitment strategy to attract top talent in the Non IT and IT sectors.

·  Stay updated on the latest IT and NON IT  developments to anticipate hiring needs.

2.       Candidate Sourcing and Engagement:

·  Identify potential candidates through various channels including job portals, networking events, and referrals.

·  Engage potential candidates with an understanding of technical requirements such as SAP, Oracle, cloud technologies, programming languages, and more.

3.       Stakeholder Collaboration:

·  Work closely with IT and Non IT department heads to define precise hiring needs and specifications.

4.       Candidate Assessment:

·  Conduct preliminary screening and technical assessments, ensuring candidates meet the technical and cultural fit for roles.

·  Coordinate technical tests and interviews with the respective teams.

5.       Market Intelligence:

·  Stay informed about market trends, competitive salaries, and benefits to attract and retain the best talent in the ERP and IT sectors.

6.       Process and Metrics Management:

·  Continually refine recruitment processes to enhance efficiency and effectiveness.

7.       Candidate Experience:

·  Ensure a seamless experience for candidates from the initial approach through the onboarding process.

·  Address any specific concerns related to ERP and IT roles.

Desired Minimum Qualification:

·  Bachelor’s degree

·  A minimum of [5 to 10] years of experience in talent acquisition with a focus on Non-IT and IT roles

·  IT technologies.

·  Proven track record in hiring for technical roles.

The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.

About Company :-

Mentoria is a career discovery platform that enables students and early working professionals to discover themselves and their ideal career paths. We mentor individuals until they step into a career theyre immensely passionate about. Our mission is to transform India and then the world, and make it a happier place to live in. You can read more about how our platform works on www.mentoria.com. Mentoria works with 2.85 Lakh+ users, 160+ Corporates, 120+ Schools, 15+ Govts and NGOs and 950+ Career Coaches.

Job description:

Want to build India's largest and most delighted community of career counsellors and micro-entrepreneurs in the career guidance space? India has 1.4 million lesser career counsellors than it should given the demand for career guidance across students and working professionals. Solve this problem with us. We're looking for sales super stars.

Role & responsibilities

• Calling leads received in our sales funnel - 8th-12th Students, Parents, College Graduates, Working Professionals
• Understanding their top career challenges and introducing the most relevant solutions from the Mentoria suite of #CareerReady products
• Moving clients down the sales funnel to meet daily, weekly and monthly sales goals
• Educating customers on the importance of career guidance and mentorship
• Profitable revenue growth through upselling and referrals

Responsibilities

• Build applications using JavaScript frameworks such as React.js, Vue.js or svelte.js

• Build reusable UI components, ensuring that UI code base is scalable and maintainable

• Ensure the technical feasibility of UI/UX designs

• Optimize application for maximum speed and scalability

• Good in writing unit test cases, and can follow test driven development approach

• Participate in user experience design and architecture initiatives

• Collaborate with other team members and stakeholders to ensure smooth delivery and elicit new

requirements

• Perform troubleshooting steps, if any, in the phase of implementation, customization, and

configuration

• Having good debugging skills and proficiency in tool to build next-generation web apps

Mandatory Skills

• Knowledge of Functional and OO JavaScript/ES6

• Built web Applications using HTML5, CSS3, and JavaScript with Frameworks like React.js(Hooks

and context API), Vue.Js and svelte.js

• Basic understanding of Typescript and type language concepts

• Clear fundamental understanding of server-side rendered apps, experience with frameworks like

Next,js or Nuxt.js is the Best

• Good understanding of lib and frameworks like Webpack (4.0), lodash, any charting lib like d3.js or

Victory

• Expertise in using JavaScript state Management libraries such as Redux or Mobx

• Prior experience in building responsive design layouts using a formal framework like Material UI.

• Familiarity with best practices (web security concepts, ensuring browser & device compatibility,

etc.)

• Experience in development and debugging tools for cross-browser issues

• Working knowledge of integrating with RESTful APIs for server-side functionality

• Ability to work well individually and in a group setting, under pressure and deadlines

Requirements

• B.Tech/ B.S. or M.Tech/ M.S. in Computer Science, IT or related field.

• 5-8 years of experience.

Desirable Skills

• Hands-on experience with using Git (handling branching and merging), any DevOps pipeline,

• Experience with Agile methodologies

We are looking for a Performance Marketing Manager who can take Wiser AI's growth & branding to the next level. The marketer will collaborate closely with the management, sales, customer success, and our marketing teams to drive inbound, GTM, and outbound initiatives.

Wiser is one of the leading AI powered recommendations engine for Shopify empowering brands like Disney, Star Wars, Kappa, and 30000 more such brands.

Roles & Responsibilities:

• Setup the positioning and product branding that differentiates our platform in the market
• Create materials (sales enablement tools, presentations, case studies, product content, industry-specific collaterals, etc.) for the defined segmentation.
• Own an audience segment and understand the market trends to inform product or market decisions.
• Own GTM activities particularly around product releases and launches.
• Collaborate with Sales, Marketing, and Product Management teams to drive a consistent and compelling product messaging to effectively promote and facilitate the sale of our products
• Work on overall growth for the app by various strategic activities for Wiser App.

• Participate in requirement analysis
• Write clean, scalable code using .NET
• Test and Deploy applications and systems

• Must have good command on c#
• Should have knowledge on the official ASP.NET, ANGULAR JS and MVC