QA Engineer

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Responsibilities:

• Design and develop user-friendly, robust, and scalable Flutter/Android/iOS applications.
• Collaborate with product managers, designers, and backend developers to understand requirements and translate them into functional applications.
• Implement clean and efficient code following best practices, coding standards, and design patterns specific to mobile development.
• Ensure high performance, responsiveness, and stability of the applications by conducting thorough testing and debugging.
• Integrate RESTful APIs to fetch and send data from/to the backend servers.
• Work with SQLite or other database technologies to implement data persistence in mobile applications.
• Implement effective UI/UX designs following Material Design guidelines to ensure a smooth and intuitive user experience.
• Collaborate with the team to identify and implement solutions to improve application performance, maintainability, and user engagement.
• Stay up-to-date with the latest trends, technologies, and best practices in mobile development and share knowledge with the team.
• Assist in troubleshooting and resolving issues reported by users or clients, providing timely and effective solutions.

Position :: Business Development Executive

Experience :: 2+ Years

Location :: Thaltej, Ahmedabad

Responsibilities

• Familiarizing yourself with all services company is offering
• Research client business referrals in different industries
• Networking with clients to generate more leads
• Bidding on different platforms like Upwork, Fiverr etc.
• Overseeing sales process to attract new clients
• Maintaining relationships with clients
• Managing company business profiles
• Preparing and delivering pitches to clients
• Negotiating with clients to attract most attractive price
• Crafting business proposals and contracts to draw more revenue

Full Stack Developer - Responsibilities:

1. Perform design, development and support of existing and new products.
2. Understand product vision and business needs to define product requirements and product architectural solutions.
3. Develop architectural and design principles to improve performance, capacity, and scalability of product.
4. Work with Product Manager in planning and execution of new product releases.
5. Consult business management team to clarify objectives and functional requirements for new or modified products.
6. Work with domain, product management and product engineering teams in the solution engineering efforts.
7. Work with pre-sales and product management teams in solution demonstrations.
8. Maintain product roadmap and architectural standards that assure product development projects optimally align with business objectives.
9. Define product validation policies so as to deliver products that meet system and project expectations.
10. Facilitate the creation, review, and sign off of project deliverables.
11. Provide support for production escalations and problem resolution for customers.
12. Assist technical team with issues needing technical expertise or complex systems knowledge.
13. Develop broad knowledge about current and future product features.
14. Analyze market segments and customer base to develop market solutions.
15. Define product requirements that address market opportunities.

Skills:

Spring, Spring Microservices, Spring Data, SPRING BOOT & HIBERNATE, Java, JPA Oracle Certified Professional (Desirable), Java SE 8, SQL, AWS, JavaScript, Angular, ElasticSearch

Role: Mentor for MERN stack

We are currently looking for Node js Developer, open for Freelance / Part-time opportunities.

We need a software developers who have hands-on experience in MERN stack.

What we expect from you:

-You will provide mentor-ship to a small batch of students (3-5) who are preparing for an entry level job in tech.

-We require you to don the hat of a senior software developer to do the code review of our students which will include activities like reading their code, correcting their syntax errors, helping them solve the logical flaws, and ensuring that their code is up to industry standards.

Skills required:

- Node js | MongoDB | Django are required

- Redis and Data Structure Algorithm knowledge is desirable

Payout: Based on experience

Employment Type: Part-time Work remotely

Job Types: Part-time, Contract

Salary: ₹600,000 - ₹10,00,000 per year

• Functional Testing (Performance, Security, etc)
• Nonfunctional Testing
• Systems Integration testing
• Regression Testing
• Cross-device/platform testing
• Upgrade / Cross version testing

Required Qualifications –

• Computer Science or Engineering degree or equivalent from recognized institute/s.

Desired Skills –

• Practical knowledge of software development lifecycles, including specification, documentation, and quality assurance
• About 2 – 4 years of experience in software design, planning, and development
• Knowledge of Java and strong object-oriented development
• Experience in hands-on Selenium automation test case development
• Familiarity with Android and iOS mobile application development is preferred
• Knowledge of Ant, JUnit, and Appium Mobile Application Automation framework is strongly preferred
• Familiarity with software development tools such as Jenkins, bitbucket, etc
• Great attention to detail
• Work well in a tightly integrated development team
• Good communication & presentation skills

• Experience / strong knowledge in both iOS & Android Mobile Application technologies
• Proficient in SwiftUI, Swift, Xcode, Java, Kotlin and Android Studio, Flutter, React Native
• Experience with version control: Maven, Gradle, Git, Cocopods
• Experience in application submission / provisioning process
• Experience in performance and memory tuning
• Good understanding of computer science concepts, design patterns, algorithms and data structures

Bonus Points:

• Experience / knowledge in any of the Back-End technologies