QA Engineer

Key Responsibilities

1. Team Leadership & Mentoring (30%)

• Mentorship: Lead, mentor, and coach a team of [X] Customer Success Associates. Conduct weekly 1:1s to review pipeline, blockers, and personal development.
• Escalation Management: Act as the primary point of escalation for critical client issues that your team cannot resolve independently.
• Performance Tracking: Monitor team KPIs (Time-to-Value, NPS, Response Time) and provide constructive feedback to ensure targets are met.

2. Strategic Reporting & Analytics (30%)

• Executive Reporting: Own the generation of weekly and monthly CS reports for the leadership team. This includes tracking Churn Rate, Net Revenue Retention (NRR), and Customer Health Scores.
• Forecasting: Analyze usage data to predict potential churn risks and identify upsell opportunities for the upcoming quarter.
• QBR Preparation: Standardize the template and data requirements for Quarterly Business Reviews (QBRs) across the team to ensure consistency.
• Data Integrity: Maintain hygiene in our CRM/CS Platform, ensuring all client interactions and health metrics are logged accurately.

3. Client Management (40%)

• Portfolio Management: Directly manage a portfolio of our High-Value/Enterprise clients, ensuring they achieve their desired business outcomes.
• Lifecycle Management: Oversee the end-to-end client journey for your accounts—from onboarding and training to renewal and expansion.
• Advocacy: Act as the Voice of the Customer (VoC) internally, collaborating with Product and Sales teams to prioritize features that reduce churn.

🎓 What We Are Looking For

• Experience: 5+ years in B2B SaaS Customer Success or Account Management, with at least 1 year of experience mentoring or leading a team.
• Data Proficiency: You love Excel/Google Sheets. You are comfortable using Pivot Tables and Lookups to crunch numbers and derive insights. (Experience with Tableau/PowerBI is a strong plus).
• Storytelling with Data: You don't just send a spreadsheet; you can look at the numbers and explain why a customer is at risk or where the expansion opportunity lies.
• Communication: Executive-level presence. You can command a room during a QBR and handle difficult conversations with unhappy clients.

Job Summary: We are looking for a skilled SQL Developer to join our team. The ideal candidate will have a strong understanding of database management systems, experience in writing complex SQL queries, and a solid understanding of data structures and algorithms. The SQL Developer will be responsible for designing, developing, and maintaining SQL databases, ensuring their performance, availability, and security.

Key Responsibilities:

• Design, develop, and optimize SQL databases, tables, views, stored procedures, and triggers.
• Develop efficient and complex SQL queries for data extraction, transformation, and loading (ETL).
• Create and maintain database schema designs, data models, and ER diagrams.
• Analyze and optimize complex SQL queries for better performance.
• Implement indexing strategies, query optimization techniques, and other performance tuning practices.
• Ensure data integrity and security by designing and implementing database constraints, data validation rules, and security policies.
• Work with software developers, data analysts, and system administrators to integrate SQL databases with other applications and systems.
• Collaborate with business stakeholders to understand data requirements and provide solutions.
• Document database designs, stored procedures, and other database-related activities.
• Maintain accurate records of database changes, optimizations, and configurations.

Eligibility Criteria:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3 to 5 years of experience as an SQL Developer or in a similar role.
• Proven experience in database design, development, and management.
• Experience with SQL Server, MySQL, PostgreSQL, or other relational database management systems.
• Proficiency in writing complex SQL queries, stored procedures, functions, and triggers.
• Strong understanding of indexing, query optimization, and performance tuning.
• Familiarity with database security best practices.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Attention to detail and commitment to quality.
• Ability to work independently and in a team environment.
• Experience with cloud-based databases (e.g., AWS RDS, Azure SQL Database).
• Experience with NoSQL databases.

What We Offer:

·        Competitive salary and performance based incentives.

·        Comprehensive benefits package, including health

·        Opportunities for professional growth and career advancement.

·        A collaborative and innovative work environment.

Job Description:

As a Full Stack Developer, your role is to design, develop, and maintain scalable and high-performance web applications using Java and Angular technologies. You will be responsible for both front-end and back-end development, collaborating with cross-functional teams to deliver robust and user-friendly software solutions.

Responsibilities:

• Full Stack Development: Design, develop, test, and deploy web applications using Java, Angular, and related technologies.
• Front-End Development: Create responsive and intuitive user interfaces using HTML, CSS, and JavaScript frameworks like Angular.
• Angular Application Development: Utilize your expertise in Angular to design and develop responsive, efficient, and visually appealing web applications. Collaborate with UX/UI designers to transform wireframes and mockups into fully functional features.
• UI/UX Improvements: Continuously improve the user experience of our applications by identifying and addressing UI/UX issues and proposing innovative solutions to enhance user satisfaction.
• Back-End Development: Develop server-side logic and APIs using Java frameworks like Spring, Spring Boot, or Java EE.
• Database Integration: Design and implement database structures and queries using relational databases like MySQL, PostgreSQL, or Oracle.
• System Architecture: Participate in architectural discussions and provide technical expertise to ensure scalability, performance, and maintainability of the application.
• Code Reviews and Testing: Conduct code reviews to ensure code quality, performance, and adherence to best practices. Write and execute unit tests and participate in integration and system testing.
• Bug Fixing and Maintenance: Identify and resolve defects and performance issues in the application. Provide ongoing support and maintenance of deployed applications.
• Collaboration and Communication: Work closely with cross-functional teams including designers, product managers, and other developers to understand requirements, provide technical insights, and deliver high-quality software solutions.
• Continuous Learning: Keep up to date with emerging technologies and industry trends. Apply new tools and techniques to improve development processes and enhance application performance.

Requirements:

• Proficient in Java programming language and related frameworks like Spring, Spring Boot, or Java EE.
• Strong experience in front-end development using Angular, HTML, CSS, and JavaScript.
• Solid understanding of web application architecture and design patterns.
• Experience with relational databases and SQL queries.
• Familiarity with version control systems like Git and development tools like IDEs and build tools.
• Knowledge of RESTful APIs and web services.
• Basic understanding of containerization technologies (e.g., Docker, Kubernetes).
• Understanding of Agile development methodologies and practices.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Bachelor's degree in computer science, Software Engineering, or a related field (or equivalent experience).

Preferred Skills:

• Experience with cloud technologies (e.g., AWS, Google Cloud Platform).
• Knowledge of containerization technologies (e.g., Docker, Kubernetes).
• Familiarity with DevOps practices and tools (e.g., Jenkins, Git, CI/CD).
• Experience with test automation frameworks (e.g., JUnit).
• Demonstrable experience in building dynamic web applications using Angular, with in-depth knowledge of Angular 2+ features and concepts.

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• 16+ years of experience in designing and developing technology solutions using a variety of platforms, languages, and tools, with at least 5+ years of software architecture experience
• Strong background into Devops, Azure, Java, .NET, all mobile, web and backend solutions
• Ability to think breakthroughs by leveraging new age technologies and a deep understanding of the client’s business and the industry they operate in 
• Ability to lead by example by picking up coding of complex functionalities when required
• Strong understanding of technology and the ability to deep dive into a technology problem
• Ability to influence key client stakeholders on their technology and operations strategy
• Vast experience in owning delivery of complex technology solutions for global clients
• Ability to multitask and own multiple technology tracks simultaneously in a globally distributed delivery setup
• Experience in creating cutting edge technology solution by collaborating with other world class technologists 
• Balanced approach that aligns technology-based solutions with customer needs
• Visible thought leadership through technology blogs, whitepapers, presentations etc. 
• Fluent verbal and written language skills and ability to convey a message in a simple and structured manner, customized to the audience and to the mode of communication

RESPONSIBILITIES:

• Owning the technology health of the project / account on all key metrics 
• Ensuring projects / accounts meet technical standards of governance, technology standards and best practices
• Owning the long term as well as the short-term technology strategy of your project / account
• Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings  
• Conceptualizing and owning the technical architecture and design of the projects you are influencing
• Harnessing your consulting skills in a culture that promotes opportunities to provide thought leadership and breakthrough solutions for our clients.
• Running workshops internally and with customers on technology and business topics to create new solution areas and use cases
• Communicating and driving adoption of organizational technology initiatives in your account
• Mentoring and managing team members, by giving constant on-the-job feedback, and by providing guidance
• If you are aligned with a Center of Excellence (CoE) or practice –
• Defining the vision for the practice/CoE, creating plan/budget for the practice

• Having 6+ experience as a QA/SDET
• Having good knowledge on iOS/Android App based apps testing.
• Having good exposure on mobile based application testing and testing process.
• Good knowledge on backend API testing
• Good in writing manual test cases with all possible scenarios.
• Good exposure on JIRA, Zypher and QC.
• Good in debugging skills and ELK stack.
• Good to have experience in Java and automation technologies 

Desired Candidate Profile

• 1- 2 Years of experience
• Good communication skills    

• Under limited supervision, oversee the design, purchase, installation, and support of network communications and services for customers, including LAN/WAN/SD-WAN services in central and remote offices (requires thorough knowledge of LAN/WAN/SD-WAN systems, networks, and applications).
• Provide technical and procedural direction for the actual implementation of the infrastructure, as well as interface with internal users, development personnel, and other technical staff to understand and meet their requirements.
• Installing, configuring, and supporting network equipment including routers, switches, firewalls, and DNS\DHCP\IPAM solutions.
• Ensures business continuity in the appropriate technology by ensuring systems are configured appropriately in order to optimize performance and to initiate recovery action after system failures.
• Procuring network equipment and managing subcontractors involved with network installation.
• Configuring firewalls, routing, and switching to maximize network efficiency and security.
• Work within a large global team and at times, work after hours and on weekends.
• Work with various networking tools, equipment, and processes.
• Perform third-level support, investigating and addressing faults in the network.
• May be responsible for evaluating current network systems performance and trending.

Qualifications:

• BS/BA degree and/or technical training/certifications (Cisco certifications).
• 5+ years experience in network implementation and operations.
• 5+ years experience working with enterprise Ethernet, VLANs, QoS, routing, switching, and IP addressing.
• Experience working with carrier technologies including MPLS, SDWAN, Ethernet, P2P, and Internet for systems interconnectivity.
• After-hours and weekend work will be required, including participation in the department on-call rotation.
• The candidate needs to be skilled in the analysis, troubleshooting, and resolution of network incidents.
• ITIL familiarization is desired (Incident/Problem/Change/Configuration Management).
• Palo Alto firewall and F5 BigIP load balancer experience.
• BlueCat DNS\DHCP\IPAM experience.
• Experience with Cisco ASR routers and IPSEC tunnels.
• Excellent communication skills and experience effectively communicating with technical and non-technical audiences
• Demonstrated efficient and effective use of problem-solving and task prioritization to solve complex network challenges
• Certificates, Licenses, and Registrations (CCVP, CCNP, CCIE)

Requirements:

• Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation. 
• Prior work experience in tax software solution or tax advisory companies preferred.
• Ability to effectively service large portfolio of customers
• Excellence in Interpersonal Skills with strong command on spoken and written communication skills
• Ability to thrive in a multi-tasking environment

Roles and Responsibilities:

• Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
•   Logging and keeping records of customer/employee queries
• Analysing call logs so you can spot common trends and underlying problems, to guide support team
• Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
• Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
• Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
• Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
• Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
• Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio. 

Job Description

We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• SAAS Experience is a plus

Skills

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git)