Sr. Mulesoft Developer | Certified | Immediate Joiner

Customer Support Specialist – Remote (India)

About KrispCall

KrispCall is a modern cloud telephony platform that helps businesses manage calls, support teams, and stay connected in one place.

The Role

We’re hiring a customer support specialist in India. You’ll be the first point of contact for our users, solving issues quickly and making their experience smooth. You’ll work closely with product, engineering, and success teams to improve the platform.

Fully remote. Open to candidates across India.

What You’ll Do

• Provide fast, clear support via chat, email, and video.
• Troubleshoot VoIP, integrations, and app/account issues.
• Help onboard new users.
• Document common issues and suggest improvements.
• Share feedback with product and engineering teams.

Requirements

Must-Have

• 1+ year in technical support, SaaS, or helpdesk.
• Basic understanding of VoIP or cloud-based tools.
• Strong English (written & verbal).
• Good problem-solving skills, reliable computer + internet.

Nice-to-Have

• Experience with HubSpot, Zendesk, Intercom, or similar.
• Remote work experience in startups.
• Basic knowledge of APIs, networking, or dev tools.

Why Join Us

1. 100% remote; work from anywhere in India.
2. Clear growth opportunities and career progression.
3. Collaborative, supportive, and inclusive culture.

Apply Now

If you’re driven to help users and grow with a global startup, we’d love to hear from you.

Job Description: Senior Product Manager

Location: Mumbai

WHO WE ARE

TIFIN @ Work is dedicated to providing personalized financial and benefits guidance to employees. As the first holistic, AI-powered conversational platform for financial wellness, we empower individuals to achieve their financial goals in partnership with their workplace plan advisors.

OUR VALUES: Go with your GUT

• Grow at the Edge: We embrace personal growth by stepping out of our comfort zones to discover our genius zones, driven by self-awareness and integrity. No excuses.
• Understanding through Listening and Speaking the Truth: Transparency, radical candor, and authenticity define our communication. We challenge ideas, but once decisions are made, we commit fully.
• I Win for Teamwin: We operate within our genius zones, taking ownership of our work and inspiring our team with energy and attitude to win together.

WHAT YOU'LL BE DOING

Dealing with Ambiguity & Entrepreneurial Approach:

• Navigate the challenges of building a new product by responding quickly to customer needs, pivoting strategies, prototyping, and driving product-market fit.
• Embrace feedback, course-correct as needed, and build consensus across stakeholders.

Stakeholder Management:

• Collaborate with investors and founders to shape the company’s technology roadmap and redefine the business with a clear vision of the market landscape.

Product Ownership:

• Lead the product strategy, design, and development of mobile and web-based SaaS products.
• Drive product development with Agile methodologies, focusing on customer needs and competitive differentiation.

Technical Expertise:

• Leverage your engineering background to deliver high-quality trading platform products in competitive markets.
• Apply deep knowledge of web systems architecture, design, and development to build scalable and robust solutions.

Execution & Leadership:

• Thrive in a startup environment with a hands-on, proactive approach to execution.
• Demonstrate passion for technology and the ability to inspire and lead teams toward successful outcomes.

THE ROLE

• This position will report to Country Manager

WHAT WE’RE LOOKING FOR

• Proven success in bringing innovative SaaS products to market.
• Strong entrepreneurial mindset with a bias for action.
• Exceptional ability to manage stakeholders and drive consensus.
• Expertise in Agile software development methodologies.

COMPENSATION AND BENEFITS

• Competitive salary, discretionary annual bonus, and ESOP.
• Medical insurance.
• Flexible PTO policy and company-paid holidays.
• Access to our Chief Mindfulness Officer for mindfulness events and 1:1 personal coaching.

Note on Location:

While we have team centers in Boulder, New York City, San Francisco, Charlotte, and this role is based out of Bangalore

TIFIN is an equal-opportunity workplace, and we value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to any discrimination.

Opportunity:

Create a consumer facing front end application that will be used by millions of users. 

What you will do:

• Develop our mobile apps using Swift/ObjectiveC.
• Work with backend, frontend, and other developers to build out a customer-centric experience that will constantly evolve.
• Work with our designers and customer success team to create a seamless user experience.
• Respond to support team tickets as needed to resolve bugs and issues.
• Participate in contributing ideas, updates, and product development areas to the team.

Experience Range: 

3-5 years with technical hands-on experience in building a consumer mobile app. You must have shipped an app to the stores.

Technical Expertise:

• 3-5 years experience with iOS native apps.
• Strong knowledge of Swift and ObjectiveC.
• Strong command of JavaScript ES6.
• Know how to build (fairly) complex layouts without using any CSS frameworks.
• Strong problem solving and analytical skills using data structures.
• Comfortable in a fast-paced startup environment.
• Bias for action shipping quality code quickly.

Do you wish to be a part of a disruptive team, passionate towards democratizing education for students across India? Then read more.

Our client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.

They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - that helps to prepare for these travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.

As a Senior Sales Manager, you will drive end-to-end sales in our overseas education loans vertical, reporting directly to the COO.

What you will do:

• Engaging with and monitoring the performance of the sales team
• Engaging with lending partners to identify roadblocks and resolving them
• Reviewing sales staffs’ performance through reports and other interactions, then developing or replacing staff to have a consistently high performing team
• Managing customer escalations and complaints
• Presenting regular updates to COO

What you need to have:

Technical Project Manager

Exp : 10 to 15 Years

Responsibilities

• Participate in meetings with US client teams to understand business requirements and project milestones. Provide technical suggestions and strategy in project planning.
• Prepare Project Plan and track the project progress of deliverables and Milestones. Report the status to higher management regularly.
• Monitor Budget and Timeline at regular Intervals and plan proactive steps to control them.
• Identifies opportunities for improving business prospects with the client.
• Help team in resolving technical and functional aspects across project life cycle.
• Planning and execution of training, mentoring, and coaching team members.
• Hold regular project reviews with internal & client stakeholders.
• Prepare organized and informative presentations whenever required.
• Resolve and/or escalate issues as and when it is imperative.

Required Skill

• At least 2 years’ experience in managing large technology engineering team or L2/L3 Technology Support team with an overall experience of at least 10 years in IT industry.
• Experience in BI Tools like MicroStrategy, OBIEE, Tableau or ETL Tools like Informatica, Talend, DataStage, and SSIS.
• Experience in Datawarehouse and BI Reporting projects as developer or Lead or Architect
• Experience in generating reports on SLAs, KPIs, metrics and reporting to senior leadership.
• Experience in attracting and hiring excellent talent Ability to mentor, and bring best out of the team. Flexible with working hours based on the service requirement.
• Demonstrate organizational and leadership skills
• Excellent communication (written and spoken) skills
• Experience or knowledge in tools such as JIRA, Confluence, ServiceNow, Splunk, Other monitoring tools etc . Exp on ETL,DWH concepts, L2/L3 Exp