QA Engineer

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to effectively guide clients.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Qualifications:

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

About Vapronix

At Vapronix, we blend human creativity with technology to build immersive word and casual games that entertain, challenge, and connect players across the globe. As an early-stage startup, we're agile, driven by experimentation, and obsessed with scale. Our products include a growing suite of casual and social mobile games like HolaQuiz, HolaGames, and Word Zenith, loved by millions worldwide.

About the Role

We are looking for a UA & Growth Manager to lead the end-to-end user growth strategy for our suite of mobile gaming products. This is a hands-on, high-impact role ideal for someone who thrives in fast-paced environments, loves solving for scale, and can work autonomously to figure things out when clear answers don’t exist.

You’ll be responsible for driving user acquisition, retention, and monetization while collaborating closely with product, analytics, and creative teams. You’ll take ownership of campaign performance, creative strategy, and data-driven experimentation across the funnel.

Roles and Responsibilities Include But Are Not Limited To:

• Plan, execute, and optimize paid marketing campaigns across Meta, Google, TikTok, Unity Ads, and more.
• Leverage mobile measurement platforms (AppsFlyer, Firebase) for attribution, cohort analysis, and ROAS/CPI tracking.
• Run A/B tests on creatives, audience targeting, and placements to lower acquisition costs and improve quality installs.
• Own ASO strategy including keyword optimization, app store asset creation, and conversion A/B testing.
• Develop and manage lifecycle marketing strategies (push notifications, in-app messaging, email) to boost Day 1/7/30 retention.
• Partner with game product managers to roll out event-based re-engagement campaigns and player journeys.
• Analyze monetization behavior to improve LTV, IAP, and ad revenue through segmentation and funnel optimization.
• Collaborate with analytics teams to monitor growth KPIs and translate player behavior data into actionable insights.
• Create clear briefs and work closely with creative teams to produce engaging ad formats (static, video, playable).
• Lead go-to-market strategies for new game launches and major updates in coordination with product and design teams.
• Manage budgets efficiently, monitor ROI, forecast campaign performance, and reallocate spend based on results.

What We’re Looking For:

• 3–5 years of experience in growth/performance marketing for mobile games (casual or hyper-casual).
• Proven ability to scale UA campaigns while maintaining strong ROAS.
• Expertise in AppsFlyer, Firebase, Meta Ads Manager, Google Ads, TikTok Ads Manager.
• Strong grasp of mobile attribution, cohort analysis, funnel metrics, and campaign optimization.
• Experience with ASO, including keyword strategy and app store A/B testing.
• Analytical mindset with proficiency in Excel, Looker, or similar data tools.
• Excellent communication and creative briefing skills.
• Exposure to IAP and ad monetization strategies and working with game economy teams.
• A curious problem-solver with a strong interest in mobile gaming trends and player psychology.
• Comfortable working independently and figuring things out in an early-stage, fast-moving environment.`

Job Title: UI/UX Lead

Experience: 5–7 Years

Location: Bangalore

Industry: Telecommunications (Preferred)

Employment Type: Full-time

Job Summary:

We are seeking a talented UI/UX Lead with hands-on experience in React.js and a

working understanding of Node.js, to lead the design and development of intuitive

user experiences for telecom and enterprise applications. The ideal candidate will

combine strong design skills with a solid understanding of front-end development,

enabling seamless collaboration between design and engineering.

Key Responsibilities:

 Own and drive UI/UX design across web and mobile applications.

 Create wireframes, prototypes, journey maps, and high-fidelity mockups.

 Collaborate with product managers, developers, and stakeholders to define

user-centric solutions.

 Lead design system creation and ensure consistent visual language across

products.

 Actively participate in front-end development using React.js and guide

integration with Node.js backends.

 Conduct user research, usability testing, and translate insights into design

improvements.

 Mentor and guide junior designers; manage design quality and delivery

timelines.

 Ensure designs are responsive, accessible, and optimized for performance.

Required Skills:

 5–7 years of UI/UX design experience, with at least 2 years in a lead role.

 Strong portfolio showcasing user-focused design work and interactive

interfaces.

 Proficiency with design tool like Figma.

 Hands-on experience with React.js for implementing front-end components.

 Understanding of Node.js APIs and backend interaction patterns.

 Experience designing for telecom or enterprise systems is a plus.

 Familiarity with agile development processes and cross-functional

collaboration.

 Strong communication and stakeholder engagement skills.

Preferred Qualifications:

 Bachelor's/Master’s degree in Design, Computer Science, or related field.

 Prior work in telecom or B2B product companies.

 Knowledge of HTML, CSS, JavaScript, and REST API integration.

Qualifications

● Bachelor's degree in Mathematics, Statistics, a relevant technical field, or equivalent practical

experience (or) degree in an analytical field (e.g. Computer Science, Engineering, Mathematics,

Statistics, Operations Research, Management Science)

● 3+ years experience with data analysis and metrics development

● 3+ years experience analyzing and interpreting data, drawing conclusions, defining

recommended actions, and reporting results across stakeholders

● 2+ years experience writing SQL queries

● 2+ years experience scripting in Python

● Demonstrated curiosity in and excitement for Web3/blockchain technologies

● Interested in learning new technologies to solve customer needs with lots of creative freedom

● Strong communication skills and business acumen

● Self-starter, motivated by an interest for developing the best possible solutions to problems

● Experience with Google Cloud - Bigquery, DataBricks stack, DBT, Tableu, Jupyter is a plus

What you need to shine?

• You have the prior experience in modernising legacy applications.

• You are a passionate hands-on developer with deep experience in building enterprise grade software in Microsoft ASP.NET Core, ASP.NET MVC, Web API, SOA, Micro-Services and RESTful Services with knowledge of SQL Server database.

• You have the ability to see and work on the big picture (Application Architecture) and devilish details (Complex Code).

• Strong experience in developing web applications using C#, VB.Net, .NET, LINQ, Net Framework 4.0, MVC 3/4/5, ASP.NET Web API, .Net Core etc.

• You are Cloud savvy, preferably Google Cloud.

• You have rich experience in Object-Oriented Programming (OOP) with good knowledge of practical design-patterns and its applications.

• Hands-on experience in building SOA or Micro-services preferably on .NET Core.

• Proven Architectural skills with high standards in Code quality

• Knowledge of ReactJS/Typescript would be added advantage.

• Practical experience in Agile development methodologies of using CI/CD.

• Extreme Programming (TDD) experience is sought after by us.

Required Skills:

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

• 2+ years of Affiliate/Influencer/Partnership marketing experience in SaaS with at least 1 years focus on building and managing successful Affiliate/Influencer/ Partnership Marketing programs
• Full proficiency in working with known Affiliate Networks
• Strong experience with link tracking, conversion pixels/tags, sales validation, Google Analytics, and digital marketing attribution concepts
• Analytical mindset with a passion for data-based decision making with a strong test-and-learn mindset
• Passion for following rapidly evolving trends and determining new possible social marketing techniques to drive business 
• Full proficiency in English. Written and spoken 
• Familiarity with Indian B2B business.      

• Work directly with the other Software/Firmware Engineers and Electrical/RF/Systems Test Engineers to write needed software
• Design and implement software platform for firmware on embedded CPUs with multiple OS such as Windows, Linux, FreeRTOS, TI-RTOS and embedded Linux
• Use compliers, debuggers revision control and automated build systems.
• Design/develop components of software platform for use by other developers to extend its capabilities and build custom applications/behavior on top
• Develop build methodologies, debugging tools/utilities
• Develop and release Software using Agile methodology
• Write unit tests and support continuous integration and automated test methodology
• Brainstorm for new ideas and ways to improvement product and processes
• Consult with peers for feedback during debug/testing stages
• Document and maintain design processes

Duties and Responsibilities:

Contribute to and influence the direction of social media strategy

- Design and execute marketing campaigns

- Analyze and report on the search performance

- Provide an SEO perspective on content creation and social media

- Improve the SEO of all company sites

- Analysis of competitor campaigns

- Regular KPI reporting

- Work closely with the SEO, online marketing and affiliate marketing teams to help coordinate all integrated online output.

Should be able to work on Designing tools like Canva, Adobe Photoshop, Lightroom, and other digital marketing designing tool.