QA Engineer

Type, Location

Mumbai, Maharashtra, India

Desired Experience

4+ years

Roles and Responsibilities :

Skills required :

• Strong knowledge of javascript programming, ReactJS, HTML5, CSS3, SASS, ES6 Strong knowledge of modern responsive design techniques
• Strong knowledge of stateless microservices (node/java/etc..), HTTPS/REST, JSON, Webpack/Grunt/Gulp
• Very good understanding and implementation experience of web application UI using OpenID Connect login/authentication
• Version Control – Git, CI/CD of UI projects(e.g. CircleCI, Travis CI, Jenkins), configuration and deployment of static UI assets

Must have skills :

• Must have at least 4 years of industry experience in white labeled Front End web application design & development
• Experience in Test Driven Development, Front End testing and performance optimization (e.g. Jest, unit testing, end-to-end testing)

Job Description- Implementation Specialist

 What is the role?

As an Implementation specialist, you will focus on understanding & implementing incentive structures of our clients from various industries such as insurance, banking, IT services, FMCG etc and on delivering a world-class customer experience. The person who joins the team in this position must share our passion and commitment to serving our customers. The candidate should have experience in forging and building brand relationships. A good understanding of sales data for analytics is a must. Key Responsibilities

• Digitize Customer’s incentive programs after understanding data and customer requirements.
• Understands client’s data structures & consults client on optimizing the data templates
• Setup the client’s account with the initial data, create necessary data relationships & setup incentive programs
• Train & handhold client in using the platform & effectively manage their incentive structures on the platform
• Should be able to build analytical models to convert data into future templates so others can use them. • Build relationships with the existing clientele.
• Partners with Product, Project Manager, and other business owners to define the business need for the project.
• Coordinate with internal and external stakeholders to meet customer requirements and expectations.
• Support and contribute to stakeholders with the information needed for publication and user training documentation.
• Ability to contribute to implementation/Onboarding process improvements
• Performs other additional duties as assigned. What are we looking for? An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.•

 BE/MBA from a reputable university.

• Strong working knowledge of excel along with data analysis & reporting is a must
• 1-3 years of data analysis & business analysis experience. Consulting experience is a plus
• Hands-on experience in onboarding SAAS products.
  • Excellent problem solving skills & analytical aptitude
• An exceptional soft skill, including the ability to talk with both technical and business concerns.
• Must be able to work independently
• Ability to work effectively in a team environment.
• Weekly/monthly/quarterly status reporting to the stakeholder
• Ability to easily pivot from one task to another, including managing multiple projects and timelines. Whom will you work with? The selected candidate will be working with the Head of Product/Program management and will also get a chance to work with the Leadership on important customer projects.

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Compass.

We are We at Compass strive to make selling fun with our SaaS incentive gamification product. Compass is the SaaS commerce , gamification software that automates and digitizes Sales Contests and Commission Programs. With game-like elements, rewards, recognitions, and complete access to relevant information, Compass turbocharges an entire salesforce. Compass also empowers Sales Managers with easy-to-publish game templates, leaderboards, and analytics to help accelerate performances and sustain growth. We are a fun and high-energy team, with people from diverse backgrounds - united under the passion of getting things done.

Rest assured that you shall get complete autonomy in your tasks and ample opportunities to develop your strengths.

Way forward If you find this role exciting and want to join us in Bangalore, India, then apply by clicking below. Provide your details and upload your resume.

All received resumes will be screened, shortlisted candidates will be requested to join for a discussion and on mutual alignment and agreement, we will proceed with hiring.

• Develop client projects using Asp.net core 3.1 and above, MySQL Database, Azure Functions, CosmosDB, C#.
• Communicate with external clients on a regular basis regarding progress, challenges, timelines and results of client projects
• Gather technical requirements as needed
• Create and update, design and functional documents
• Identify and troubleshoot issues as needed
• Perform a new development as required
• Implement project applications according to specifications
• Research technical issues and provide recommendations to enhance client websites
• Work both independently and as part of a team to create reliable and high-performing Web Applications
• Unit test code to ensure quality

• Develop client projects using Asp.net core 3.1 and above, MySQL Database, Azure Functions, CosmosDB, C#.
• Communicate with external clients on a regular basis regarding progress, challenges, timelines and results of client projects
• Gather technical requirements as needed
• Create and update, design and functional documents
• Identify and troubleshoot issues as needed
• Perform a new development as required
• Implement project applications according to specifications
• Research technical issues and provide recommendations to enhance client websites
• Work both independently and as part of a team to create reliable and high-performing Web Applications
• Unit test code to ensure quality

• Responsibilities will include understanding requirements, helping to define a product vision and strategy, and working with world-class engineers to execute it. Assume ownership of products including defining scope and developing requirements for new and advanced products as well as upgrades and progressive releases for existing products.
• Ownership of front end platforms – Android, iOS, msite and website. Have worked extensively in frontend and need to be able define and analyse numerous product metrics and know when and how to apply each in order to influence the success of the product.
• Conceptualize and build innovative Financial Products in Lending for platform users. Most of the products are being developed for the first time in India
• Proven ability to work in cross-functional environments including sales, marketing, business management, customer support and engineering teams.
• Track record of successful collaboration with a product development team or organization.
• Ability to solve complex issues to achieve objectives and deliver results on multiple projects in a complex, fastmoving environment.
• Strong business management and analysis skills.
• Contagious can-do attitude and self-sufficient work style
• Ability to manage a team of 6-10 smart product managers 

• Overall 12-14 years of experience.
• Minimum 7 years of strong consumer internet related Product and 2 years in fintech. Management background preferably in eCommerce /Technology/ Fintech / Banking industry. Understanding & having gone through the pain of what it takes to build a great product
• Passion for Results: High degree of commitment with bias for execution excellence
• Excellent academic background and records.
• Extra-ordinary skills in crisis management, inter-personal communication, collaboration and team work.
• Master of multiple tasking. Takes on initiatives and challenges.
• In short, we are looking for superstar leader to join a superstar team.

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

Website: https://moneyhop.co/">https://moneyhop.co/

About Individual

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

General Skills

• Proven customer support experience

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls

• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Suggest solutions when a product malfunctions
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals