Business Development Manager(IT Services)

Hello ,

Greeting From TOPS Infosolutions!

It was a pleasure to connect with you today to discuss the career opportunity of a Technical Content Writer role at  Tops Infosolutions. 

Company Details: 

Website: https://www.topsinfosolutions.com/

TOPS Infosolutions, an IT Services & Enterprise Solutions Provider, combines Tech Expertise and Business Intelligence to enable Organizations to make the most of their business operations and customers.

As a software development and consulting company, we offer services to enterprises and startups, over 250 clients in more than 20 countries entrust TOPS in diverse industry verticals of software development including real estate, healthcare, retail, hospitality, food & beverages, manufacturing, etc.

Global IT leaders and consumer brands prefer TOPS for its pool of experienced developers, prodigious management, and a strong commitment to quality and deadlines.

Our clients praise us for our agile approach to development, flexible working hours, real-time collaboration, maintenance, and support, and a strong adherence to standard development practices.

Our competitive edge is a result of handling more projects than our competitors and yet meeting our deadlines efficiently while ensuring quality and cost-effectiveness.

Total Exp: 3-5 years 

Job Location: Ahmedabad - WFO 

Job Description: 

Roles / Responsibilities:

• Create high-quality, Research based & engaging content, including Landing Pages, blogs, portfolio, case studies, guest blogging and more.
• Collaborate with the team to develop and execute the content.
• Updating website content as needed
• Create new content to assist marketing campaigns
• Work closely with marketing team members
• Optimize content using SEO best practices
• Conducting simple keyword research and use SEO guidelines to increase web traffic
• Present drafts and final deliverables to the internal team, and founders as needed, and participate in brainstorming sessions from time-to-time
• Revise copy based on feedback/direction
• Be willing to suggest creative ways to showcase our products to a distinct set of users and customers worldwide
• Ensure brand image and message is being maintained across all company communication

Requirements: 

• Exceptional proficiency in written and verbal English communication is essential.
• Proven Strong Written Communication Skills
• Minimum 3+ years Experience in Technical writing (with work samples)
• Knowledge of IT industry and jargons is desirable
• Familiarity with content management systems

Regards,

We are seeking an experienced Human Resources Manager to join our team. The ideal candidate will have a minimum of 5 years of experience in recruitment, team management, and employee relations. The Human Resources Manager will be responsible for managing the day-to-day operations of the HR department, developing and implementing HR policies and procedures, and ensuring compliance with all applicable employment laws and regulations.

Responsibilities:

• Develop and implement HR policies and procedures to ensure compliance with all applicable employment laws and regulations.
• Manage the recruitment process, including developing job descriptions, posting job openings, screening resumes, and conducting interviews.
• Develop and implement employee training and development programs to ensure that employees have the necessary skills to perform their jobs effectively.
• Manage employee relations issues, including grievances, conflicts, and disciplinary actions.
• Oversee the performance management process, including setting performance goals and providing feedback and coaching to employees.
• Manage the compensation and benefits program, including developing and implementing competitive compensation and benefits packages.
• Maintain HR records and ensure that employee files are up-to-date and accurate.
• Develop and implement HR metrics to measure the effectiveness of HR programs and initiatives.
• Partner with senior leaders to develop and implement HR strategies that support the overall goals of the organization.

Requirements:

• Bachelor's degree in Human Resources or related field.
• Minimum of 5 years of experience in recruitment, team management, and employee relations.
• Strong knowledge of employment laws and regulations.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Ability to handle sensitive and confidential information.
• Strong organizational and time management skills.

Skills Required:

• Experience with building a Design System and Component based designs.
• 3-5+ years of professional product design experience, bonus points if it was for SaaS platforms.
• Expertise in product design (UI, UX, and Research) and modern tooling e.g. Figma, Miro, etc.
• Experience in high growth startups and building minimum viable products.
• A solid design foundation and aesthetic delivering designs/documents that are simple, informative, and filled with craftsmanship and strong attention of detail.
• Basic technical expertise to communicate with developers.
• Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences.
• Hands-on experience with conceptualizing design projects, coordinating with creative teams and working on its execution.
• Ability to juggle multiple projects.

Responsibilties:

• Build the design language and system along with other designers that can be exposed to clients too.
• Work on pages using the design system & create UX experiences that seem flawless.
• Help in setting up design processes
• Work closely with product managers and engineers to define product specs and iterate on experiences as they are delivered.
• Help maintain, improve, and scale our current product experience.
• Create user flows to effectively communicate interaction and design ideas
• Ensure the products created are user-friendly and convey brand consistency with all projects.

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Technical skills:

1. Working experience in using the any of the design principles MVVM or MVP
2. Experience in using Web Services and SQLite data base
3. Experience in Multithreading  concepts – Rx JAVA
4. Experience in using version control systems like SVN, GIT Hub, Bitbucket etc
5. Experience in using Dependency injection principles in android
6. Experience in using design patterns
7. Experience integration with 3rd party API’s like Facebook, gmail, retrofit, Picasso & 3rd party libraries
8. Experience/Knowledge in using google Flutter