QA Automation

The RPA Business Analyst will play a key role in analysing banking processes to identify opportunities for automation and optimization using Robotic Process Automation (RPA) tools. With experience in the banking domain, the candidate will collaborate with stakeholders, gather requirements, document processes, and work closely with RPA developers to design, implement, and improve automated workflows.

Work Location: Rajouri Garden/Subhash Nagar

JOB Description-

Business Development Associate:

We are looking for a responsible and highly motivated Sales Associate who is ready to take on all sales responsibilities from generating leads to closing sales. Our ideal candidate will deliver a professional presentation to customers, and uphold the ideals and standards of our company. The successful Sales Associate will constantly strive to meet all sales goals and exceed customer expectations.

Responsibilities:

• Achieving growth and hitting sales targets by successfully managing the sales team
• Designing and implementing a strategic sales plan that expands the company’s customer base and ensures its strong presence Conducting market research to identify selling possibilities and evaluate customer needs
• Actively seeking out new sales opportunities through cold calling, networking, and social media
• Setting up meetings with potential clients and listening to their wishes and concerns.

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Job Description :

9 to 12 years' experience in software engineering

Bachelor's degree in computer science or engineering discipline

• Strong coding and debugging skills with experience in web technologies including one or more of the following: React, Angular, Node, D3 (Java API's Javascript etc.), AJAX, CSS
• Worked with authentication technologies like SAML, OAuth, SSL etc.
• Hands on experience with one or more web and application server technologies such as Apache Tomcat, Nginx, Jersey server, OSGi and other relevant frameworks
• Hands on experience with code control and code review tools like Git, Gerrit
• Good exposure to databases, SQL queries
• Fast executor with a track record of delivering complex projects on time; responds under pressures of time and uncertainty
• Strong written, editing, proofreading and oral communication
• Strong inter-personal communication and collaboration skills.
• The candidate must be able to work independently & must possess strong communication skills.
• A good team player, high level of personal commitment & 'can do' attitude.
• Strong communication skill to communicate at all levels, which includes interaction within the team & with senior management.
• The candidate should have proactive approach towards problem solving.
• Good analysis skills in order to troubleshoot and resolve the problems.

With the ever-increasing demand in the educational industry, our client acts as an ed-tech platform that provides various interdisciplinary courses, in turn providing critical future skills.

They follow a curriculum that is collated globally and has been developed by industry experts. Some of the programmes offered by them include Artificial Intelligence, iOS App Development, Robotics, Augmented & Virtual Reality (AR/VR), etc. Benefits of their platform include online accessibility 24*7, live & practical application, programmes for every age group, etc.

Headquartered in Gurugram, our client was founded by a veteran entrepreneur who is an alumnus of Harvard Business School.

As a Sales Head B2B, you will be responsible for leading the targets towards attaining that goal, tracking and reporting critical performance indicator data for your team.

What you will do:

• Rolling out new sales initiatives, targeted pitches, and modified sales approach depending on the nature of the business you are approaching
• Implementing the required sales training processes for your sales associates, preparing them for their responsibilities most effectively and efficiently possible
• Delivering pitches to critical clients and other key accounts in your zone yourself
• Being abreast of the latest developments in the space and implementing strategic/ tactical plans if needed
• Mapping the market on product/ competition and the onboarding of customers when they enter the company
• Actively approaching targeted business clients (telephone, email, social networks, events, etc.)
• Searching for new client leads
• Managing relationships with existing customers
• Creating and maintaining a database of current and potential customers
• Explaining and demonstrating features of products and services
• Upselling products and services

Desired Candidate Profile

• MBA from tier 1 B School
• Proficiency in Microsoft Office [Word, Excel and PowerPoint] and CRM software [Zoho CRM]
• Prior experience in B2B sales desired
• Excellent communication skills, both verbal and written
• Good organizational skills and the ability to multitask
• Excellent phone and cold calling skills
• Ability to build and maintain solid and lasting business relationships with colleagues and clients alike
• Ability to work with aggressive targets and think of out-of-the-box solutions when in a deadlock
• Demonstrated ability to maintain a high level of enthusiasm and motivation
• Aspiration to be the best in the business with your every action
• Very good connects with B grade Schools for Edtech product sales    

1. Create Exclusive Distributors (minimum 4 in 4 months) in your respective areas of operation

1. To work directly with the distributor and the sales executives in designing and implementing key marketing campaigns.

1. To actively engage yourself to collect inventory, stocks and work reports of the distributor in a

daily/weekly basis.

1. To look after smooth functioning and supply chain of the authorized distributor under your

periphery.

1. To oversee sales executive schedule and plan them accordingly.

1. To facilitate cross-functional communications among project stakeholders.

1. To actively engage yourself with core marketing policies required for business development.

1. To look after the grievances and claims arising from time to time maintaining proper

coordination with the company.

1. To actively follow other marketing strategies and instructions as and when instructed by the company.

Job Description – Developer (ETL + Database)

 Develop, document & Support ETL mappings, Database structures & BI reports.

 Perform unit testing of developments done by him/her.

 Participate in UAT process and ensure quick resolution of any UAT issue.

 Manage different environments and be responsible for proper deployment of code in all client

environments.

 Prepare release documents.

 Prepare and Maintain project documents as advised by Team Leads.

Skill-sets:

 3+ years of Hands on experience on ETL Pentaho Spoon Talend & MS SQL Server, Oracle & SYBASE Database tools.

 Ability to write complex SQL and database procedures.

 Good knowledge and understanding regarding Data warehouse Concepts, ETL Concepts, ETL

Loading Strategies, Data archiving, Data Reconciliation, ETL error handling etc.

 Problem Solving.

 Good communication skills – written and verbal.

 Self-motivated, team player, action and result oriented.

 Ability to successfully work under tight project schedule

Perks and Benefits 

• Strong proficiency in MySQL database administration, migrations /up-gradation, patching, cloning, capacity planning, designing, and automation of database tasks.
• Good experience with the latest versions of the database
• In-depth experience configuring database replication on multiple versions
• Strong experience in Monitoring, DB Performance Tuning, DB Availability, DR, Security, Storage
• Analyzes and provides recommendations to optimize the database for improved performance, manageability, and scalability
• Expertise in enterprise backups, recovery, and performing point-in-time recovery Experience in deploying and integrating PM tools
• Experience in data partitioning and encryption
• Knowledge of de-facto standards and best practices in MySQL and MongoDB
• Proficient in writing and optimizing SQL statements and Knowledge of MySQL features, such as its event scheduler
• Familiarity with other SQL/NoSQL databases such as PostgreSQL, MongoDB, etc.
• Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational databases
• Proficient understanding of code versioning tools such as Git / Mercurial / SVN