Pyspark Lead/Pyspark Dev

Strong senior Dialer Manager Profile

Mandatory (Experience 1): Must have 8+ years of core dialer operations, Outbound Campaign Management, or Contact Center Technology

Mandatory (Experience 2): Must have experience in dialer strategy design, not just daily execution

Mandatory (Experience 3): Must have experience in evaluating and optimizing dialer performance metrics like Connect %, RPC %, Drop %, Idle %, Agent Efficiency, and SLAs

Mandatory (Experience 4): Must have exposure to dialer performance tuning, campaign throttling, and system configuration changes.

Mandatory (Experience 5): Must have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring.

Mandatory (Experience 6): Must have strong understanding of compliance frameworks — DND, TCPA, Time-band rules, NDNC, Regulatory Audit Compliance.

Mandatory (Experience 7): Must be capable of end-to-end troubleshooting — call flow breaks, API failures, routing issues, list failure analysis.

Mandatory (Team Lead): Must have 2+ years of experience in leading a team of dialer analysts / RTAs, agents etc

Mandatory (Collaboration): Must have experience in working with WFM, Ops Heads, MIS, Risk, and Technology teams

Mandatory (Functional Requirement): Must be able to work with Ops and lead daily dialer execution independently

Skills:

• Proficient in Go programming language with experience in building high-performance, scalable applications
• Experience with Java development a plus
• Familiarity with Git version control systems (e.g., GitHub, GitLab, BitBucket, SVN)
• Solid understanding of RESTful web services APIs
• Experience with CI/CD tools like Jenkins
• Experience with NoSQL databases
• Experience working with PostgreSQL databases

Responsibilities:

• Design, develop, and maintain robust and efficient Go code
• Collaborate with cross-functional teams to design, implement, and deploy new features
• Participate in code reviews and ensure high code quality
• Troubleshoot and debug complex technical problems
• Stay up-to-date with the latest advancements in Go and related technologies

Proven SEO experience

Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing.

Solid understanding of performance marketing, conversion, and online customer acquisition

In-depth experience with website analytics tools (e.g, Google Analytics, NetInsight, Omniture, WebTrends)

Experience with bid management tools (e.g., Click Equations, Marin, Kenshoo, Search Ignite)

Experience with A/B and multivariate experiments

Working knowledge of HTML, CSS, and JavaScript development and constraints

Knowledge of ranking factors and search engine algorithms

Up-to-date with the latest trends and best practices in SEO and SEM

Responsibilities:

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Web development.

Requirements:

• Bachelor's degree in computer science, information science, or similar.
• At least One year of experience as a Full Stack developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Should have hands on experience in using sockets, express, SQL query builder.
• Should have worked on database like SQL, MYSQL, MongoDB.
• Knowledge of front-end technologies such as HTML5 and CSS3
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

• Become the expert of our platform and have a complete understanding of our features and use-cases.
• Conduct product demonstrations on a daily basis to clients.
• Own the full sales cycle of closing a deal.
• Discover customer needs and communicate to prospects how company is different from all other competitive platforms.
• Ability to crack annual deals from clients by smartly using closing levers.

• Sales guy in-person meetings + on-spot closure with institutes.
• Should have 1+ years relevant experience in the SaaS domain.
• Should have a two-wheeler

• Must have two wheeler
• Well versed in Regional Language along with English
• SaaS experience

We’re looking for an UX Designer who will-

• Own end-to-end product design and produce usable designs iteratively.
• Be a member of our core design team and will work closely with product and engineering teams to research and design experiences for our customer facing android app, seller apps and associated platforms.
• Collaborate with user research teams in planning and executing user experience research processes like contextual interviews, card sorting, heuristic evaluations and usability testing.
• Research insights into viable design concepts and manifest them into seamless experiences.