Operations Manager

What will you do?

Governance and Policy Development   

·         Develop, implement, and maintain governance policies, SOPs, and related documentation. 

·         Ensure all policies align with industry standards (e.g., FedRAMP, NIST SP 800-53, ISO 27001 family, and HIPAA). 

·         Monitor policy effectiveness and recommend updates based on organizational changes or regulatory updates. 

Risk Management   

·  Conduct risk assessments to identify vulnerabilities, threats, and compliance gaps. 

·  Collaborate with cross-functional teams to design and implement remediation strategies. 

·  Maintain risk registers and monitor mitigation efforts. 

Compliance Oversight   

·  Support the organization in achieving and maintaining FedRAMP certification. 

·  Manage periodic audits, security assessments, and readiness activities for compliance frameworks. 

·  Track and report on compliance metrics, audit findings, and resolution status. 

Training and Awareness   

·  Develop and deliver training programs to enhance employee understanding of compliance policies and procedures. 

·  Act as a point of contact for compliance-related queries within the organization. 

Incident Response and Reporting   

·  Support incident response processes to ensure effective investigation and reporting of compliance-related incidents. 

·  Collaborate with stakeholders to implement corrective actions and prevent recurrence. 

Vendor and Third-Party Risk Management   

·  Assess third-party vendors for compliance with organizational policies and standards. 

·  Ensure contracts include appropriate compliance requirements. 

What do you bring to the table?

Education & Experience   

·  Overall 12- 15 years of relevant experience

·  Bachelor's degree in Information Technology, Cybersecurity, Risk Management, or related field (Master’s preferred). 

·  3+ years of experience in governance, risk, and compliance roles, with specific experience in FedRAMP compliance.  

Knowledge & Skills   

·  Strong understanding of FedRAMP, NIST SP 800-53, ISO 27001, and other relevant frameworks. 

·  Experience in drafting policies, procedures, and SOPs. 

·  Familiarity with GRC tools and platforms (e.g., Archer, ServiceNow GRC). 

·  Excellent communication and documentation skills. 

·  Analytical mindset with attention to detail. 

Certifications (Preferred)   

·  Certified Information Systems Security Professional (CISSP) 

·  Certified Information Systems Auditor (CISA) 

·  Certified Information Security Manager (CISM) 

·  ISO 27001 Lead or Internal auditor

Job Description: Speech Recognition Engineer

3 years of industry experience

Responsibility:

 Development of ASR engine using frameworks like ESPNET or FairSeq or Athena or

Deep Speech using PyTorch or Tensorflow

 Assist to define technology required for Speech to Text besides core engine

and to design integration of these technologies.

 Work on improvement of model's accuracy and guide the team with best practices.

Desired experience:

 Good understanding of machine learning(ML) tools.

 Should be well versed in classical speech processing methodologies like hidden

Markov models (HMMs), Gaussian mixture models (GMMs), Artificial neural

networks (ANNs), Language modeling, etc.

 Hands-on experience of current deep learning (DL) techniques like Convolutional

neural networks (CNNs), recurrent neural networks (RNNs), long-term short-term

memory (LSTM), connectionist temporal classification (CTC), etc used for

speech processing is essential.

 The candidate should have hands-on experience and any of the end-to-end

implementation of ASR tools such as ESPNET or FairSeq or Athena or Deep

Speech

 Hands-on PyTorch and Tensorflow experience is desirable.

 Experience in techniques used for resolving issues related to accuracy, noise,

confidence scoring etc.

 Ability to implement recipes using scripting languages like bash

 Ability to develop applications using python, c++, Java

 Knowledge of Transformer Models like BERT-base. ELMo, ULM-FIT

 Experience in CI/CD pipeline, MLOps processes

 Hands-on deployment experience using cloud applications like AWS, GCP

Location: Bangalore

Desirable Skills: ML, Knowledge of Speech Recognition frameworks such as ESPNET

or FairSeq or Athena or Deep Speech etc, Hands-on experience of deep learning (DL)

techniques like CNN, RNN, LSTM etc., AWS, GCP

Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.

Job Description

Our Mission 

Our mission is to help customers achieve their business objectives by providing innovative, best-in-class consulting, IT solutions and services and to make it a joy for all stakeholders to work with us. We function as a full stakeholder in business, offering a consulting-led approach with an integrated portfolio of technology-led solutions that encompass the entire Enterprise value chain.

Our Customer-centric Engagement Model defines how we engage with you, offering specialized services and solutions that meet the distinct needs of your business.

Our Culture 

Culture forms the core of our foundation and our effort towards creating an engaging workplace has resulted in Infra360 Solution Pvt Ltd.

Our Tech-Stack:

• Azure DevOps, Azure Kubernetes Service, Docker, Active Directory (Microsoft Entra)
• Azure IAM and managed identity, Virtual network, VM Scale Set, App Service, Cosmos
• Azure, MySQL Scripting (PowerShell, Python, Bash), 
• Azure Security, Security Documentation, Security Compliance, 
• AKS, Blob Storage, Azure functions, Virtual Machines, Azure SQL
• AWS - IAM, EC2, EKS, Lambda, ECS, Route53, Cloud formation, Cloud front, S3
• GCP - GKE, Compute Engine, App Engine, SCC
• Kubernetes, Linux, Docker & Microservices Architecture
• Terraform & Terragrunt
• Jenkins & Argocd
• Ansible, Vault, Vagrant, SaltStack
• CloudFront, Apache, Nginx, Varnish, Akamai
• Mysql, Aurora, Postgres, AWS RedShift, MongoDB
• ElasticSearch, Redis, Aerospike, Memcache, Solr
• ELK, Fluentd, Elastic APM & Prometheus Grafana Stack
• Java (Spring/Hibernate/JPA/REST), Nodejs, Ruby, Rails, Erlang, Python

What does this role hold for you…??

• Infrastructure as a code (IaC)
• CI/CD and configuration management
• Managing Azure Active Directory (Entra)
• Keeping the cost of the infrastructure to the minimum
• Doing RCA of production issues and providing resolution
• Setting up failover, DR, backups, logging, monitoring, and alerting
• Containerizing different applications on the Kubernetes platform
• Capacity planning of different environments infrastructure
• Ensuring zero outages of critical services
• Database administration of SQL and NoSQL databases
• Setting up the right set of security measures

Requirements

Apply if you have… 

• A graduation/post-graduation degree in Computer Science and related fields
• 2-4 years of strong DevOps experience in Azure with the Linux environment.
• Strong interest in working in our tech stack
• Excellent communication skills
• Worked with minimal supervision and love to work as a self-starter
• Hands-on experience with at least one of the scripting languages - Bash, Python, Go etc
• Experience with version control systems like Git
• Understanding of Azure cloud computing services and cloud computing delivery models (IaaS, PaaS, and SaaS)
• Strong scripting or programming skills for automating tasks (PowerShell/Bash)
• Knowledge and experience with CI/CD tools: Azure DevOps, Jenkins, Gitlab etc.
• Knowledge and experience in IaC at least one (ARM Templates/ Terraform)
• Strong experience with managing the Production Systems day in and day out
• Experience in finding issues in different layers of architecture in a production environment and fixing them
• Experience in automation tools like Ansible/SaltStack and Jenkins
• Experience in Docker/Kubernetes platform and managing OpenStack (desirable)
• Experience with Hashicorp tools i.e. Vault, Vagrant, Terraform, Consul, VirtualBox etc. (desirable)
• Experience in Monitoring tools like Prometheus/Grafana/Elastic APM.
• Experience in logging tools Like ELK/Loki.
• Experience in using Microsoft Azure Cloud services

If you are passionate about infrastructure, and cloud technologies, and want to contribute to innovative projects, we encourage you to apply. Infra360 offers a dynamic work environment and opportunities for professional growth. 

Interview Process

Application Screening=>Test/Assessment=>2 Rounds of Tech Interview=>CEO Round=>Final Discussion

​

Position Title:

Client Service Executive/Lead

Department:

IT Recruitment – State and Federal

Business Segment

Recruitment

Reporting to:

Prashant Devaliya

Level (Fresher-Jr./Mid/Sr./V. Sr)

Mid

Type of Position

Replacement: 1       New:

Exiting Employee Name

Shayan Saiyed

Exiting Employee Code

CTC

Up to INR 90000

Number of Openings

1

Salary Budget (Monthly)

Min: INR 80000      Max: INR 90000 (Negotiable)

Location

Vadodara Gujarat India

Major Job Responsibilities

Building excellent relationships with business partners such as internal Recruiting and Business development teams.

Liaison between MSP/Clients and internal teams. Assist MSP managers acquiring great talent and ensuring that Client hiring objectives are achieved. Understanding and Communicating job requirements, and or changes, compliance onboarding requirements in a timely manner to internal teams. Building a solid relationship as the company's sole point of contact for both internal customers and external partners.

Lead Role that will be backup for Sr. Account Manager

Essential Educational Qualification

Any Graduate

Desirable Educational Qualification

Min. Experience Required

8+ Years in Staffing Industry, Recruiting, Staff Augmentation, Onboarding, MSP experience

Essential Technical Skills Required

Solid communication skills, Email etiquettes, General IT terminologies

Desirable Technical Skills Required

Soft Skills Required

MS office

Hiring Approved by

Sabine Wheeler

Additional Remarks (If any)

Attention to detail; Ability to communicate effectively; prioritize and work multiple activities and tasks effectively to produce high quantity and quality; ability to lead a team.

Customer Operational Account Management:

 The Customer Success Manager (CSM) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

 Take ownership of customers’ operational needs and steward throughout the organization as required.

 Identifying and recommending resolutions to all Customers’ issues enabling the Customer to place 100% of Customer business on the Company’s products and Services.

 On-going support for advanced or escalated questions/issues/problems.

 Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty.

 Act as a product expert and assist clients in achieving maximum ROI through consultation, training, and analysis for the Company’s customers including but not limited to:  Being a Subject Matter Expert on assigned products and services.  Post-training assessment review and recommendations.  Communication of all system enhancements.  Prepare clients for upcoming releases and ensure they are current on available functionality and how it can meet their needs.  Adherence to Internal and Industry Risk and Compliance rules and responsibilities.  Responsible for assuring the Company’s compliance with its obligations under the Partner Agreement and the Service Level Agreement as it relates to his/her customers.  Maintain an understanding of the market and industry dynamics, including applicable regulations.

Job Description-Product Manager-Do Your Thng

The Product Manager is responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with all required teams to ensure revenue and customer satisfaction goals are met. The Product Manager’s job also includes ensuring that the product supports the company’s overall strategy and goals.

Responsibilities:

• Define the product strategy, roadmap and own end-to-end product lifecycle.
• .Work with external third parties to assess partnerships and licensing opportunities
•  Be an expert with respect to the competition
• Understand the business problem/void and craft a fitting product.
•  Design, Develop and Deploy the product in close coordination with functional teams, with limited oversight.
• Dissect the requirements into user stories, Prioritize the backlog based on business value, define acceptance criteria.

• Requirements:

  
  
  • Relevant experience in software delivery, with a focus on product delivery and roadmap planning including experience in Agile Development methodologies.
  • Knowledge and focus on superb user experience [UX], aesthetics and visual communication (Figma).
  • Experience bringing a product from idea through to customer use and maintenance.
  • Minimum of 2 - 4 years experience as a Product Manager working for a tech product, preferably on a mobile app
  • Demonstrated success defining and launching excellent products
  • Bachelor’s degree (MBA preferred)
  • Excellent teamwork skills
  • Proven ability to influence cross-functional teams without formal authority

Profile Description:

The job holder will work with developers and the IT staff to oversee the code releases, combining an understanding of both engineering and coding. From creating and implementing systems software to analyzing data to improve existing ones, a DevOps Engineer increases productivity in the workplace.

Key Responsibilities:

• Understanding customer requirements and project KPIs
• Implementing various development, testing, automation tools, and IT infrastructure
• Planning the team structure, activities, and involvement in project management activities.
• Managing stakeholders and external interfaces
• Setting up tools and required infrastructure
• Defining and setting development, test, release, update, and support processes for DevOps operation
• Have the technical skill to review, verify, and validate the software code developed in the project.
• Troubleshooting techniques and fixing the code bugs
• Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
• Encouraging and building automated processes wherever possible
• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
• Incidence management and root cause analysis
• Coordination and communication within the team and with customers
• Selecting and deploying appropriate CI/CD tools
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
• Mentoring and guiding the team members 
• Monitoring and measuring customer experience and KPIs
• Managing periodic reporting on the progress to the management and the customer