Data Engineer

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

We are seeking a highly skilled and experienced MERN (MongoDB, Express.js, React, Node.js) Stack Developer to join our dynamic development team. As a MERN Stack Developer, you will be responsible for designing, developing, and maintaining scalable web applications using the MERN stack framework.

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Expertise in backend programming with Node.js and MongoDB.
• Experience with React.js and redux.
• Material UI and 3rd party libraries.
• Experience with clean code writing practices like avoiding callback hell like promises, async.
• Thorough understanding of Node.js and its core principles.
• Experience with popular React.js workflows (such as Flux or Redux).
• Familiarity with newer specifications of ECMAScript.
• Experience with data structure libraries (e.g., Immutable.js).
• Familiarity with RESTful APIs.
• Knowledge of modern authorization mechanisms, such as JSON Web Token.
• Familiarity with modern front-end builds pipelines and tools.
• A knack for benchmarking and optimization.
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial).

Responsibilities:

• Build Node.js APIs using microservices.
• Rewriting backend code with microservices architecture & Unit tests.
• Developing new user-facing features using React.js.
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
• 
  

If you are a passionate MERN Stack Developer looking for an exciting opportunity to work on challenging projects and be part of a talented team, we would love to hear from you. Please submit your application, including your resume and portfolio, highlighting your relevant experience and projects.

Role Overview

As a Senior Frontend Developer, you will be at the forefront of developing high-quality mobile applications using React Native. This role requires a comprehensive understanding of cross-platform development, UI/UX design principles, in-app purchases, and state management. You will work closely with our backend team, designers, and product managers to deliver seamless and responsive applications that meet global market standards.

Key Responsibilities

• Lead the development of mobile applications using React Native, ensuring cross-platform compatibility and responsiveness across devices.
• Collaborate with the design team to implement intuitive and user-friendly UI/UX designs.
• Integrate in-app purchases, Firebase services, dynamic links, and develop custom features to enhance user engagement.
• Manage application state effectively using state management libraries and best practices.
• Oversee the app deployment process, including release management, to the App Store and Google Play Store, ensuring compliance with their guidelines.
• Work with the team to identify and resolve performance issues and optimize application for speed and scalability.
• Work on animations and UX of applications for both IOS and Android.
• Stay updated with the latest trends and technologies in mobile development to continuously improve app functionality and user experience.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in frontend development, with significant experience in React Native and cross-platform mobile app development.
• Strong portfolio demonstrating expertise in UI/UX design and in-app purchases integration.
• Extensive experience with Firebase, including dynamic links and other backend services.
• Proven track record of managing app releases, including deployment to the App Store and Google Play Store.
• Excellent problem-solving skills, attention to detail, and the ability to work in a fast-paced, team-oriented environment.
• Strong communication skills, with proficiency in English.
• Attach the link of mobile application worked on till date

Why Join Us?

• Opportunity to lead a cutting-edge project impacting users globally.
• Work in an environment that fosters innovation, collaboration, and professional growth.
• Competitive compensation, comprehensive benefits.

Location:  Pune/Nagpur,Goa,Hyderabad/Bangalore

Job Requirements:

• 9 years and above of total experience preferably in bigdata space.
• Creating spark applications using Scala to process data.
• Experience in scheduling and troubleshooting/debugging Spark jobs in steps.
• Experience in spark job performance tuning and optimizations.
• Should have experience in processing data using Kafka/Pyhton.
• Individual should have experience and understanding in configuring Kafka topics to optimize the performance.
• Should be proficient in writing SQL queries to process data in Data Warehouse.
• Hands on experience in working with Linux commands to troubleshoot/debug issues and creating shell scripts to automate tasks.
• Experience on AWS services like EMR.

Overview: 

• Design and develop Rest APIs. 
• Create documentation around processes including front-end design and service architecture. 
• Follow industry trends regarding backend-end technologies and techniques. 
• Agile rituals like Feature elaboration/Estimation, daily stand-ups, release planning, Iteration Planning Meeting, Retrospective, Showcase, etc. 
• Build content and data driven enterprise level web application which works for Multiple clients in multiple countries. 

Relevant experience and Exposure: 

• 1+ years relevant work experience showing growth as a Backend developer. 
• Extensive technical experience and development expertise in C#, .Net core, Web services (REST) 
• Proficient with OOPS and Design principles. 
• Expertise in writing clean, secure and refactored code. 
• Knowledge and hands-on Experience with Test Driven Development. 
• Experience with relational and non-relational Database technologies like SQL, MongoDB. 
• Proficient with Git or any source code management tool. 
• Excellent listening, writing skills and strong technical competency are essential. 
• Creative and efficient in proposing solutions to complex, time-critical problems. 
• Strong analytical and problem-solving skills with a high attention to detail. 

Nice to haves: 

• Experience with .Net core. 
• Experience with public cloud offerings (AWS, Azure etc.). 
• Knowledge of CI/CD tools like Jenkins, Docker, Spinnaker etc. 
• Exposer to an Agile Development Methodology would be beneficial. 
• Atlassian suit knowledge (Jira particular). 

Our client is a chain of hospitals that focus on providing high quality healthcare for all. Their hospitals have over 17 centers of excellence across all medical specialties. Through their proprietary technology, hospitals can maintain medical quality standards, give their patients a better experience and also serve them at cheaper prices.

Headquartered in Bangalore, they have their network of hospitals across locations in Bangalore and Chandigarh. Currently they have 40+ hospitals with 2000+ beds. All of their hospitals are accredited by the National Accreditation Board for Hospitals & Healthcare Providers (NABH).

Our client is funded by tier-1 investors and has raised a total of $6.3M in funding over 1 round.

• Developing, implementing and maintaining performance management and talent review processes
• Maintaining a deep understanding of the business and culture inside and out so that you can provide strategic HR partnership to the business and the teams you support
• Acting with the employee experience top of mind, continuously seeking feedback, inefficiencies, and maintaining business relationships based on trust and respect
• Resolving employee relations issues; providing coaching and counselling to management and staff; collaborating with legal counsel on issues as appropriate
• Administrating total rewards program
• Designing compensation and benefits packages
• Managing employees’ grievances
• Setting up and running a learning & development function customized for the needs of each function
• Evaluating and improving employee NPS
• Owning overall hiring process and scale to match organization growth

Desired Candidate Profile

• At least 7+ years of experience
• Previous experience in a fast paced startup environment
• Good problem solving skills
• Outstanding communication skills, specifically in written form and presentation and public speaking skills