Project Manager - Tech

We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential. Requirements: • A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous. • Experience in sales is necessary. • Strong sales ability, business acumen, and commercial awareness. • Excellent communication, interpersonal, and customer service skills. • Strong leadership abilities. • Good time management, strategic planning, and organizational skills. Responsibilities: • Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members. • Oversees the sales squad's initiatives to reach objectives and generate realistic, consistent outcomes. • Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling. • Guides sales personnel to function efficiently by capitalizing on their passions and capabilities

Senior Software Engineer

Location: On-site, Panaji, Goa

About Joyful

Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd.

Our  Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform.

At Joyful, we're committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike.

The Opportunity

We’re seeking a Senior Software Engineer who thrives on solving complex problems, architecting scalable systems, and bringing innovative AI-powered features to life. You will work on a modern, cloud-native stack—leveraging serverless deployment, microservices, and AI/ML integrations to build resilient, high-performance solutions.

In addition to delivering high-quality code, you’ll contribute to Joyful’s Vibe Coding culture—our approach to writing code that’s clean, collaborative, and a joy to work with.

What You'll Do

• Backend & Cloud Development
• Design, develop, and maintain scalable microservices for Joyful’s Engage and Listen platforms
• Build serverless applications and functions (AWS Lambda, Azure Functions, or GCP Cloud Functions) for rapid, cost-effective deployments
• Implement robust APIs and data pipelines optimized for performance and reliability
• Ensure security, compliance, and data privacy in all backend services
• AI-Powered Solutions
• Integrate AI/ML models into production workflows to enhance automation, personalization, and analytics
• Collaborate with data scientists to operationalize AI models for real-time and batch processing
• Build features that leverage NLP, sentiment analysis, and predictive analytics for stakeholder communication insights
• Vibe Coding Culture
• Write clean, well-structured, and maintainable code that engineers enjoy working with
• Participate in pair programming, peer reviews, and collaborative debugging sessions
• Share best practices and mentor junior engineers to raise the technical bar across the team
• Help maintain a development atmosphere that’s positive, creative, and focused on continuous improvement
• DevOps & Deployment
• Work closely with DevOps teams to optimize serverless deployments, CI/CD pipelines, and automated testing
• Ensure observability, monitoring, and alerting systems are in place for all deployed services
• Contribute to cost optimization strategies for serverless architectures
• Collaboration & Problem-Solving
• Partner with product managers, architects, and designers to translate business requirements into technical solutions
• Participate in sprint planning, backlog refinement, and retrospectives
• Troubleshoot production issues and drive root cause analysis for lasting fixes

What You'll Need

• 3+ years of experience in software development, preferably in SaaS or AI-driven products
• Strong expertise in backend development using Java (Spring Boot), Node.js, or Python
• Experience with serverless architectures (AWS Lambda, Azure Functions, or GCP equivalents)
• Solid understanding of cloud services (AWS, Azure, or GCP) and microservices design patterns
• Hands-on experience integrating AI/ML models into applications
• Familiarity with NLP, speech-to-text, or sentiment analysis APIs is a plus
• Knowledge of relational and NoSQL databases (PostgreSQL, DynamoDB, MongoDB, etc.)
• Experience with CI/CD pipelines, automated testing, and monitoring tools
• Strong problem-solving skills and ability to work in fast-paced, collaborative environments
• Passion for clean, maintainable code and contributing to a healthy team culture

Why Join Joyful?

• Work on AI-powered solutions that transform how businesses connect with their stakeholders
• Be part of a team that embraces serverless-first development and modern cloud-native architectures
• Thrive in a Vibe Coding culture where great engineering meets great energy
• Collaborate with talented peers in a supportive, innovation-driven environment
• Enjoy professional growth opportunities in a fast-scaling company
• Work from our beautiful Goa office while building solutions used worldwide

At Joyful, we believe that combining AI innovation, scalable cloud design, and a joyful coding culture leads to exceptional products. If you’re passionate about building intelligent, high-performance systems while keeping the engineering vibe positive, we’d love to hear from you!

• Python knowledge: object-oriented programming: inheritance, abstract classes, dataclass, dependency injection, design patterns: comand-query, repository, adapter, hexagonal architecture, swagger/Open API, flask, connexion
• Experience on AWS services: lambda, ecs, sqs, s3, dynamodb, auroradb
• Experience with following libraries boto3, behave, pytest, moto, localstack, docker
• Basic knowledge about terraform, gitlab ci
• Experience with SQL DB

* Online Lead Generation via Upwork, Freelancer, etc.

Lead Generation via Email Marketing

* Should have knowledge of Linkedin Sales Navigator.

* Excellent Analytical & Communication Skills (Written and Oral)

* Email Etiquette, Proposal Writing, Follow-up and Requirement Gathering, and Client Interaction.

* Prepare business reviews for the senior management team regarding progress and roadblocks to closing new enterprise customers.

About SATISFIC
Satisfic is focused on the areas of the IT channel marketing. As the channel catalyst, we connect and empower technology suppliers, solution providers and end-users. Headquartered in Singapore and with teams across key countries in APAC, Satisfic leverages its regional service delivery capabilities to help IT channel succeed and grow. 

Please visit our site at http://www.satisfic.com">www.satisfic.com for further details.

What you will be doing:

• SATISFIC is a product-based company; hence will be required to work on product development and support.
• Need to work on the following technologies – Angular, Node JS, Core Web API and PostgreSQL.
• SATISFIC’s product is hosted in AWS. This will provide you with an opportunity to work on the latest cloud technologies
• Coding computer programs.
• Integrate user-facing elements developed by front-end developers with server-side logic.
• Writing reusable, testable, and efficient code and libraries for future use.
• Implementation of security and data protection.
• Timely completion of daily assigned projects as per requirements
• Complete adherence to all metrics and parameters associated with each project through completion of project.
• Effective Time management.
• Mentor and assist Trainee/ Junior Software Engineers to complete assigned tasks.
• Check coding standards and deliverables against each project/product specifications for their own and their junior engineers before delivery.
• Develop module specification documents for internal purpose.
• Lead continuous improvement activities by driving the implementation of process and product quality improvement initiatives.
• Develop innovative solutions that improve the efficiency and reliability of the deliverables and system.

About your experience:

• Total work experience of more than 5 years and minimum 3+ years in development
• Has led a team of developers and coders on Node js
• 3-4 years of proven experience in Node.Js and frameworks available for it.
• Strong proficiency with JavaScript/TypeScript.
• Troubleshoot and debug applications.
• Expertise with Services (REST, SOAP, JSON) and APIs (Service-oriented architectures).
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes.
• Strong interpersonal and communication skills
• Strong analytical abilities
• Project and time management skills
• Quick learner with a positive attitude

Qualifications:

• Master’s / Bachelor’s degree in Computer Science, Software engineering or related area from a good institute is preferred

Reports to: Lead- Software Engineering

• Developing a clear product strategy and the product roadmap for the company's Connect business
• Working closely with the engineering team to guide and drive the roadmap
• Developing appropriate planning, prioritization, and release management processes in tandem with business, engineering, and other leads
• Driving superb execution against plan anticipating risk and leading discussions via frequent, clear communication. (both internally and with customers)
• Owning the product metrics driving scale, efficiency and experience
• Working closely with business to build the growth roadmap

Desired Candidate Profile

• B.E./B.Tech and/or MBA
• At least 6 years of product management experience where you have played a significant role in the creation of new products or had end-to-end ownership of a product
• B2C product management experience, preferably in consumer tech startups
• A strong technical background, enabling meaningful contribution to technically-driven features
• Previous development experience in some form is required
• Strong communication skills
• Product Mindset with a design first thinking
• Agility and endurance
• Awareness of latest industry trends    

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople 

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills