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We are seeking a dynamic and dependable Process Executive to be part of our US voice process team. In this role, you will oversee live operations, manage customer interactions, and coordinate with service partners across the United States. The ideal candidate will be an effective communicator, comfortable handling multiple tasks at once, and able to remain composed in fast-paced situations.

Responsibilities

Answer and make calls to assist customers with their service requests.

Confirm and record accurate details such as service type, customer location, and contact information.

Allocate tasks to service providers based on availability and capability.

Monitor ongoing jobs to ensure timely completion and a positive customer experience.

Communicate updates, timelines, and resolutions clearly to customers and partners.

Update internal systems with accurate, real-time notes and job status.

Escalate delays, issues, or cancellations to supervisors as needed.

• Proven experience as a Full Stack Developer with hands-on expertise in Core Java, Angular/ React and SQL.
• Good expertise in microservices.
• Good experience in cloud platform, AWS preferred.
• Experience with RESTful services and APIs.
• Solid understanding of object-oriented programming principles.
• Familiarity with version control systems like Git.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to work well in a team environment.

The Role:  Salesforce Architect ­for Asset Management Company

Experience:  6 Years – 10 Years

Certifications: Minimum 4 Salesforce Certification

Job Location: Kamla Mills, Lower Parel, Mumbai

Mode: 5 days’ work from office

Relocation Provided: No

We are looking for

·      A seasoned professional with deep experience in designing and architecting applications using Salesforce as a software and as a platform, including integrating Salesforce applications with other platforms and applications

·      Proficiency in integration development including in MuleSoft

·      Deep experience in running discoveries, capturing requirements, assessing product/ platforms for fit, conducting fit-gap analysis, platform/product selection, determining total cost of ownership, designing the solution, defining entities and entity relationships, estimating complexity and effort, leading implementation, managing product quality and code libraries, deployment, application-level reporting and integration

·      An Architect who has expertise in agile and distributed agile delivery and has built/ implemented custom and packaged applications

·      Experience in end-to-end product requirement/ backlog management of both in-house and vendor applications, including ownership of all assets (data dictionaries, data controls, profiles and permission sets, config workbooks, TDDs, FRDs/ BRDs, reusable code, DevOps framework, QA metrics)

·      Experience in application audits, application modernization, re-platforming, re-factoring/ containerization, enhancements and support

·      Strong design thinking approach supported by methodology and toolsets throughout the development cycle; test driven design expertise

·      Expertise in handling cross functional stakeholders, alliances and vendors; has designed and managed centre of excellence and digital governance

·      A servant leader who is committed to design and delivery excellence through investment in the team

·      An expert who is able to engage with stakeholders and translate vision to digital outcomes

·      Proficiency in Force.com, Sales Cloud, Service Cloud, Financial Services Cloud, Community Cloud, Einstein and Tableau. Experience in Java, JavaScript and XML

·      Technical capabilities including Apex, Triggers, Batch Apex, Visual Force, Lightning Framework and Lightning Components

·      Knowledge of ERP, CRM, e-commerce applications design and integrations with Salesforce

·      At least 4 Certifications from among:

·      Certified Salesforce Administrator/ Advanced Administrator

·      Certified Platform App Builder

·      Sales Cloud Consultant

·      Service Cloud Consultant

·      Platform Developer II

·      Salesforce Data Architecture and Management Designer

·      Integration Architecture Designer

·      Application Architect

·      System Architect

The Role requires you to

·      As the lead for in-house development, you will be required to analyse, design/ architect, configure, develop, review, test and deliver quality applications on the Salesforce platform

·      Define and implement the DevOps processes and activities

·      Manage an internal development team; simultaneously manage integrations with other internal programs and third-party applications

·      Identify areas for optimisation, transformation, assess change required and drive change through to implementation

·      Play a key role in cloud migration strategy with focus on single/multi cloud, best possible tools/service on cloud, design architecture

·      Be able to leverage DevOps environment like Jenkins, GitHub/ Bitbucket, SonarQube, Checkmarx, etc. to deploy/orchestrate the models

·      Ensure adherence to IT Control Policies throughout design, development and testing and incorporate Corporate Architectural Standards into application design specifications

·      Partner with the cross-functional teams/line of business to discover, design, build, test and deploy solutions

·      Establish and adhere to highest standards on design, code build, test, deploy, supported by processes and tools

·      Formulate a technology vision and strategy for the firm, to ensure we are updated with new technologies and systems

·      To be a great listener, have strong reasoning skills and articulate with clarity

Technical Experience

·      T-Shaped/Broad skilled software development professional with deep skills in certain areas such as coding, project management, testing and/or analysis

·      Experience with Agile programming techniques such as test-driven development

·      Hands on experience with platforms such as AWS, Azure, Salesforce

·      Experience of integration approaches and platforms including MuleSoft

·      Experience of Informatica, Talend, Hadoop, etc.

·      Experience with programming languages like Python, Java, SQL and Cloud technologies

Desired certifications

·      Solution architect certification for one or more platforms including Salesforce, AWS, Azure

·      Certified integration architect on one more platform including Salesforce, AWS, Azure

·      Certified Scrum Master

·      Certified Product Owner

Job Description for Digital Marketing Executive

• Contribute to the development of an overall strategy for digital marketing.
• Develop and implement digital marketing campaigns across a broad range of media (SEO, SEM, social media, email, mobile, display).
• Provide management and maintenance to the company’s owned media, such as websites, mobile apps, and CRM/email software.
• Creating engaging and relevant digital content for distribution across a variety of digital platforms.
• Campaign management for social media.
• Management of digital advertising campaigns.
• Campaign management for search engine optimization.
• Ensure that conversions, pixels, and events are tracked on the website and across various digital platforms.
• Identify market trends, the brand’s audience, and competitors, along with the entire consumer journey to increase engagement and conversion.
• To develop optimization plans, analyze data from digital marketing analytics reports, and share insights with team members.
• Share insights with the rest of the team on new technologies, emerging digital tools, and digital marketing trends.

Requirements for Digital marketing executive

The following qualifications are required if you are applying for a digital marketing executive job position:

• An undergraduate or graduate degree in marketing or a related field is required.
• Experience, ideally within the industry, in digital marketing.
• Independently handling the content.
• Efforts to lead and manage SEO/SEM, marketing databases, email campaigns, social media campaigns, and display advertising campaigns.
• Optimization of landing pages and conversion funnels.
• Multivariate and A/B testing experience.
• The digital marketing executive job role needs an understanding of ad serving tools.
• Knowledge of how to set up and optimize PPC campaigns across all major search engines.
• Having a working understanding of HTML, CSS, as well as JavaScript.

Essential Duties and Responsibilities:

Managing the Mumbai branch and maintaining a healthy Profit

Job Description:

Create a sales team and technical team.

Identify and close deals into SMB/Enterprise segment.

Manage a healthy relationship with the OEMs, team members and customers.

Lead the team to achieve targets.

Sell data security and data backup solutions to corporate customers of Mumbai.

Meet Monthly/ Quarterly/Yearly target of customer meetings and sales targets.

Skill Requirements:

At least 7 years of sales experience with a reseller organization selling cyber security or backup solutions to corporates of Mumbai.

It’s a Client facing role with a proven experience into security or backup solution sales.

Must have a good understanding of IT Security solutions (Endpoint/Networking/Data Security, DLP, Backup, NGF, MDM, Helpdesk, Asset etc) or backup solutions (server backup, desktop/ laptop backup, replication).

Should have managed a team for the last 3 years.

Mandatory Requirement

At least 7 years’ experience of selling data security or data backup solutions to corporate customers of Mumbai from Mumbai

Education and/or Work Experience Requirements:

At least 7 years’ experience of selling data security or data backup solutions to corporate customers of

7+ years of experience in the Mandatory Requirements given below.

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

Ability to work independently and to carry out assignments to completion within parameters of instructions given.

Job Requirements:

Minimum Experience: 7 years

Working Days: 6 days Monday to Saturday

Salary: As per company norms plus 25% as variable pay on achieving targets

Plus mobile

Plus conveyance

Mandatory Skills

• Experience in Technical Writing/Information Development
• Experience writing topic-based and task-oriented documentation according to company style guidelines, requiring minimal editing from senior ID staff
• Experience developing enterprise systems software documentation for users and system administrators
• General knowledge on DITA concepts and IDCMS: ID (Information Development) Lifecycle and Content Management System
• Excellent interpersonal, communication, and teamwork skills
• MS Word

Roles, Responsibilities

• Effectively collaborate with project stakeholders to scope ID work
• Attend ID and Dev core meetings to understand ID requirements and plan, write and maintain concise but complete internal and external technical information (end user manuals, troubleshooting topics, compliance documentation, API descriptions) in compliance with client and team guidelines
• Independently research for relevant information and perform content reviews
• Work alongside multiple teams in a fast-paced agile environment towards providing high quality written content.
• Follow recommended style and business guidelines; using approved templates
• Being technically savvy in the areas of documentation by being hands-on with new and current product features
• Being proficient in usage of documentation tools & systems and aware of new technologies in documentation, industry best practices.
• Delivering the work allocated in time and with quality including translations and documentation build packages

1. Engage and individually manage customers from inception of the project until the solution is live
2. Provide technical, business consulting and product expertise to customers enabling comprehensive solution to be delivered to the customers
3. Facilitate technical discussions and white boarding for project integrations and technical solutions from one to many technical applications
4. Determine the scope of the implementation technology solution and the resources required to successfully complete
5. Develop client requirements specifications for integrations, product extension and enhancements
6. Produce requirements specifications for the product management and engineering teams clearly articulating end-state requirements to meet customer expectations
7. Produce and manage client-facing documentation such as business requirements document, Gap document, Acceptance documents, solution mapping documents and so on
8. Ensure successful implementation/configuration of standard product suite and any additional customizations for each customer
9. Participate in project planning activities, including defining detailed project tasks/activities
10. Conduct implementation pilots and help customer envision final solution
11. Train new clients on the essentials of systems to get them started on implementations

• Bachelor's degree or an equivalent combination of education and experience preferred
• Passion to solve complex problems of agriculture in a dynamic start-up environment
• Flexible, curious, exploratory, and can-do attitude
• Great sense of ownership and ability to work with very limited supervision
• Prior experience of working in software Industry especially in the Agri Sector will be preferred
• Experience handling customer success and delivery
• Experience or familiarity of blockchain protocols like Hyperledger Fabric a big advantage
• Ability to speak English fluently
• PMP, ITIL Certifications is a plus

Our growing company is in need of an experienced and resourceful Business Development Executive to develop and implement growth opportunities in existing and new markets. 

We're searching for professionals that have a solid track record of creating long-term value for organizations. 

- First and foremost, we- re looking for a leader who understands how to leverage real data and capitalize on business trends and opportunities. 

- Candidates should have strong communication and leadership skills, as well as the ability to manage a diverse team in an evolving industry landscape. Successful applicants should also be willing to travel.

- Oversee the sales process to attract new clients.

- Work with senior team members to identify and manage risks.

- Maintain fruitful relationships with clients and address their needs effectively.

- Research and identify new market opportunities.

- Prepare and deliver pitches to potential clients.

MTX Group Inc. is seeking a motivated AI Solution Architect to join our team. MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. MTX’s very own Artificial Intelligence platform Maverick, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The Maverick Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.

Responsibilities:

• Creative translation of business needs into a conceptual, logical and physical architecture design of the solution
• Collaboration with the technical teams needed to deliver the design
• Leading architecture and design competency for the automation technology stack
• Strategic direction for maximizing simplification and re-use lowering overall TCO
• Creation of solutions which adhere to Enterprise Architecture, Development, and Information Risk Management standards and policies
• Collaboration with developers and engineering teams resolving the most challenging tasks ensuring the proposed design is properly implemented.
• Proactively identify and address technical strengths, weaknesses, opportunities and threats across the automation landscape
• Strategy for managing the changes to the architecture (new business needs, technology changes, etc.)
• Explain architecture standards and recommendation to business partners and drive alignment

What you will bring:

• Minimum 5 years of hands-on experience in the IT field, at least 3 years in IT architecture
• Solid experience as solution and platform architect, providing technical leadership and guidance designing enterprise software.
• Proven track record at managing multiple projects in fast paced cross-functional team environment.
• 1+ year year experience working with chatbots is a plus
• 2+ years hands-on experience with Microsoft Azure and Amazon Web Services
• Working knowledge of Machine Learning, techniques, algorithms, natural language processing
• Certifications in multiple cloud platforms is ideal
• 2+ years of experience working in an Agile Scrum / DevOps development methodology.

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -

• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Opportunity to pursue Executive Programs/ courses at top universities globally
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others