Business Analyst

About NonStop io Technologies:

NonStop io Technologies is a value-driven company with a strong focus on process-oriented software engineering. We specialize in Product Development and have a decade's worth of experience in building web and mobile applications across various domains. NonStop io Technologies follows core principles that guide its operations and believes in staying invested in a product's vision for the long term. We are a small but proud group of individuals who believe in the 'givers gain' philosophy and strive to provide value in order to seek value. We are committed to and specialize in building cutting-edge technology products and serving as trusted technology partners for startups and enterprises. We pride ourselves on fostering innovation, learning, and community engagement. Join us to work on impactful projects in a collaborative and vibrant environment.

Brief Description:

As a Business Systems Analyst (BSA) / Scrum Master working at NonStop io, you will analyse and define system requirements to support the software products. We are looking for a highly motivated individual to facilitate agile project execution and ensure business alignment with technical teams. The ideal candidate will have experience working with cross-functional teams in a software development environment, ensuring seamless communication, clear requirement gathering, and effective sprint planning. This individual will oversee the software enhancements through the entire SDLC, from discovery, design, development, and validation. The individual is responsible for communicating technical and functional requirements with stakeholders and users, creating JIRA tickets detailing requirements for the Engineering team, creating timelines for deliverables, and reporting project status updates upon request.

Key Responsibilities - Business Analysis

● Collaborate with stakeholders, product owners, and clients to gather and document requirements

● Translate business needs into functional and non-functional requirements

● Create detailed user stories, acceptance criteria, and workflow diagrams

● Work closely with engineering teams to clarify requirements and ensure alignment with business goals

● Support testing teams by defining test cases and ensuring proper validation of requirements

Key Responsibilities - Scrum Master Responsibilities

● 2-5 years of experience in Business Analysis, Scrum Master, or related roles

● Strong understanding of Agile methodologies (Scrum, Kanban, SAFe, etc.)

● Experience in requirement gathering, process mapping, and creating user stories

● Hands-on experience with tools like Jira, Confluence, or equivalent

● Familiarity with the healthcare domain or enterprise software is a plus

● Excellent problem-solving skills with a proactive mindset

● Strong communication and stakeholder management abilities

● Scrum Master certification (CSM, PSM) is a plus

Qualifications:

● Domain Knowledge of the genetics, genetic testing, Provider/ patient portal, and/or healthcare

● Bachelor or advanced degree in Biology-related discipline is preferred, or Computer Science and similar relevant specialization or equivalent work experience

● 2-5 years of business analysis experience with software development

● Strong working knowledge and experience using JIRA

● Strong verbal and written skills

● Experience facilitating project meetings and requirements gathering

● Knowledge of SDLC, Agile, and Scrum methodologies

● Scrum master experience is highly preferred

● Project Manager experience is nice to have

● Strong proficiency with SQL (if/then, joins, etc)

● Strong working experience with relational/non-relational databases

● Excellent problem-solving skills and attention to detail

● Strong communication skills and ability to work effectively in a collaborative team environment

Why Join Us?

● Opportunity to work on a cutting-edge healthcare product

● A collaborative and learning-driven environment

● Exposure to AI and software engineering innovations

● Excellent work ethics and culture If you're passionate about technology and want to work on impactful projects, we'd love to hear from you!

• Analyze complex data sets to identify trends, patterns, and insights to drive business decisions.

• Collaborate with cross-functional teams in an Agile environment to define and implement data-driven solutions.

• Create and maintain detailed reports and dashboards to track key performance indicators (KPIs).

• Work closely with product owners, developers, and stakeholders to ensure data requirements are met effectively.

• Utilize Jira for task management, sprint planning, and tracking project progress.

• Provide guidance and mentorship to junior team members in data analysis techniques and best practices.

About Company

Company is a fast-growing start-up with a world-class platform that simplifies network monetization. Our mission is to enable any company to launch services atop any network infrastructure with radical simplicity. Leveraging the power of our platform, Reach also operates a top-rated mobile service Reach Mobile in the U.S. that donates 10% of data plan costs to provide life changing connectivity to women and students in need. About the Role: It’s a global role responsible for managing the product throughout the product lifecycle from planning to execution in support of organizational strategy and objectives.

Responsibilities:

• Write detailed user stories and acceptance criteria, draft user flows, communicate project scope effectively, and manage products through development, QA, UA Testing, and launch • Ability to understand business and technical requirements & conceptualize end-toend solutions

• Ensure requirements are communicated effectively to the business, design, operations, CS and development teams.

• Manage agile product development process from a product management point of view

• Participate in scrum meetings, planning, reviews and retrospectives • Maintain and prioritize the product backlog and track feature releases with different stakeholders

• Work with QA and engineering teams to streamline system integration, test and improve product features

• Serve as an in-house expert for our products and become the go-to person for all functional issues

• Manage all aspects of in-life products, including customer feedback, requirements, and issues

• Have Strong OSS/BSS requirement gathering and solution experience (Telecom domain).

• Minimum 5-7 years of experience in Telecom products e.g CRM, SDP, Billing & Service provisioning. Skills and Qualifications:

• A Bachelor’s degree in Computer Science, Engineering or equivalent preferred 

Are you passionate about AI and looking for an exciting internship opportunity in a fast-paced tech company? Look no further! Join our team at Mobilefirst Applications as an AI Growth Hacker intern and be at the forefront of cutting-edge technology in mobile app development.

1. Conduct market research and analysis to identify growth opportunities for our mobile apps

2. Implement AI-driven strategies to optimize user acquisition and retention

3. Collaborate with the marketing team to create targeted campaigns based on data-driven insights

4. Use AI tools to track and analyze user behavior, engagement, and conversion rates

5. Develop AI algorithms to improve personalized user experiences and drive app adoption

6. Stay updated on AI trends and technologies to implement innovative growth hacking techniques

7. Assist in developing and testing new AI features to enhance app performance and user satisfaction

If you're a creative problem-solver with a strong interest in AI and growth hacking, this internship is perfect for you! Don't miss out on this opportunity to gain hands-on experience in a dynamic and innovative tech environment. Apply now and take your career to the next level with Mobilefirst Applications!

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

Primary Skills & Criteria [Mandatory]

• Technology Business Analyst
• Experience with Finance IT, EPM IT, ETL Processes
• Minimum Work Experience: 12+ years

Other Requirements [Good to have]

• Exposure to tools like Jira, Confluence, etc.
• Exposure to development and production support processes
• Exposure to EPM tools [e.g., HFM, FMDEE, etc.]
• Candidate should be able to lead and track technical developments/tasks independently and present status to management
• Candidate should be self-motivated and self-sufficient to work independently without much supervision
• Strong verbal and written communication skills

Role Duties/Activities

The Technology “Agile Business Analyst” or “Business Analyst” is responsible for ensuring the team works within an Agile delivery method and that their backlog of requirements and analysis feed into Technology Projects and Programmes successfully.

This role will carry out some or all of the following activities:

• Assures delivery through the entire life cycle of the project of user requirements through to live
• Managing the capture, analysis, and documentation of business process (including IT processes)
• Designing solutions or change interventions
• Oversee change management activities which can include diverse tasks such as timeline planning to
• stakeholder engagement
• Manage or collaborate in change interventions such as training and communication
• Tracking and documenting progress and managing status reporting
• Managing implementation of solutions
• Risk identification, risk reporting and devising interventions to mitigating risks
• Budget management and forecasting
• Management of external service providers
• Support Technology teams to manage delivery proactively, balancing scope, schedule, resourcing, dependencies, communications, etc.
• Work with the Technology team and Product Owner to drive improvements in productivity through backlog management, maturity in the use of Agile methodologies (e.g. Scrum, Kanban, Lean), and corresponding management of dependencies
• Oversee the monitoring and reporting of progress, issues, dependencies, risks to the stakeholders
• Ensure adherence to standard controls and drives teams to achieve compliance and framework,
• capability management, Security controls and technology architecture designs

• Liaising between the IT department and the Executive branch.
• Acting as an information source and communicator between business branches.
• Crete Business Proposals and SOW.
• Understanding strategic business needs and plans for growth.
• Enhancing the quality of IT products and services.
• Analyzing the design of technical systems and business models.
• Utilizing IT data for business insights.
• Analyzing business needs.
• Sourcing and implementing new business technology.
• Finding technological solutions to business requirements.
• Producing reports on application development and implementation.