Campaign Analyst

About the Company

EaseMyTrip is one of India’s leading online travel platforms, offering a wide range of travel services including flights, hotels, and holiday packages. We are driven by innovation, technology, and customer-centric solutions.

Location- Gurugram

Job Summary

We are looking for a passionate Full Stack Developer who is proficient in both front-end and back-end development. The ideal candidate will be responsible for building scalable web applications, improving performance, and collaborating with cross-functional teams to deliver seamless user experiences.

Key Responsibilities

• Develop and maintain scalable web applications from front-end to back-end
• Design responsive and user-friendly UI using modern frameworks
• Build robust APIs and integrate third-party services
• Optimize applications for maximum speed and scalability
• Collaborate with product managers, designers, and other developers
• Troubleshoot, debug, and upgrade existing systems
• Ensure code quality, security, and best practices
• 
  

Required Skills & Technologies

• Frontend: HTML, CSS, JavaScript, React.js / Angular / Vue.js
• Backend: Node.js / Java / Python
• Database: MySQL / PostgreSQL / MongoDB
• Version Control: Git
• Experience with RESTful APIs and microservices architecture
• Familiarity with cloud platforms like AWS / Azure (preferred)

Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb

About the role

We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What you’ll do

• Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
• Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
• Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
• Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
• Building the playbook for our customer success function to scale for the next stage of growth.

What makes you a good fit

• You care about delivering a service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful
• You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives

Responsibilities

Lead and manage a talented Engineering Team of 8+ members. Provide technical guidance and mentorship to team members and assist them in their career progression.

Set OKRs, progress checks and do performance evaluations. Manage the development pipeline to deliver features on schedule while maintaining high bar for quality.

Closely Interact with other functions such as PM, Design, UI/UX, Art, QA, and deliver planned features.

Perform Design reviews, Code reviews Create a solid Tech backlog that involves modernizing tech stack, set goals for performance improvements.

Establish Best Process and Development Practices and drive the centre of excellence for the teams. Updates with new technology trends and constantly evolve Facilitate and create problem-solving culture in the team.

Be obsessed about players and giving the best experience to our players.

Requirements

Master's or Bachelor's Degree in Computer Science, Engineering or equivalent.

Should have 8+ years of professional experience in mobile, development using C++, C#, PYTHON, GO Lang, Javascript.

Should have 2+ years of experience in managing teams, including hiring, mentoring and building strong teams.

Shown ability to motivate teams and operate effectively in a fast-paced, high-energy environment.

Exposure to using Agile and Scrum methodologies. Good communication skills, interpersonal skills with experience in building strong internal relationships.

Good Analytical, Problem-solving and Debugging skills.

Hands-on experience in Designing, Coding and release management. Desired Skills and Experience NET,C++,Golang,Java,JavaScript,Python,Quality Assurance,C#

Job Description:

We are seeking an experienced Full Stack React Developer who is passionate about building and maintaining scalable mobile and web applications. The ideal candidate will have a strong background in both front-end and back-end development, with expertise in React for web and React Native for mobile development. You will work closely with our founder to implement new features, optimize performance, and ensure the highest quality user experience across both platforms.

Key Responsibilities:

• Develop and maintain the front-end of our app using React for web and React Native for mobile.

• Build and manage the back-end services and APIs to support both the mobile and web apps, including database design and integration.

• Implement responsive design principles to ensure the app works seamlessly across various devices and screen sizes.

• Optimize the app for maximum speed and scalability.

• Integrate third-party services and APIs as needed.

• Troubleshoot and debug issues to ensure the apps run smoothly on both web and mobile platforms.

Requirements:

• Proven experience as a Full Stack Developer or similar role with a focus on React and React Native.

• Strong proficiency in JavaScript, HTML, and CSS.

• Experience with back-end frameworks (Node.js, Express, Firebase etc.).

• Proficiency in database design and management (Firestore, SQL, NoSQL).

• Experience with RESTful APIs and third-party integrations.

• Familiarity with version control systems (Git).

• Knowledge of responsive design principles and mobile-first development.

• Excellent problem-solving skills and attention to detail.

• Strong communication skills and the ability to work collaboratively in a remote team environment.

Preferred Qualifications:

• Experience in building and scaling e-commerce or rental platforms.

• Familiarity with cloud services (AWS, Google Cloud, etc.).

• Understanding of CI/CD pipelines and automated testing.

• Knowledge of UI/UX design principles.

Role: Java developer
Experience: 4+ years

Job description

○ Working experience on JAVA,Spring Boot. (on building web services?)

○ NOSQL DynamoDB knowledge is plus

○ Working experience in building micro services and distributed systems

○ Working experience on using messaging queues RabbitMQ/Kafka is plus

We are hiring a Inside Sales Manager who will help drive high quality output from our Inside Sales Team of Team Leads & Telesales Executives 100+ members, owning their input metrics and the revenue generated from their efforts, in addition to managing team morale, hiring, training, upskilling and attrition
You will be working closely with the internal stakeholders and will be responsible for sales strategy, implementation and process optimization.

Job Roles and Responsibilities:

• Create a sales strategy for our range of products & execute it with excellence.
• Train TeleSales team Representatives to deliver their best in every call that they do & adhere to Company’s promises & call flow.
• Own the entire sales funnel & improve conversion rates, generating Sales Reports
• Work closely with the recruitment team to find exceptional talents for the telesales team.
• Focus on finding out the key tracking metrics for performance improvement and implement them.
• Engage with internal stakeholders viz. Marketing, operations etc. for smooth operations and improvements.

Who Would Be a Best Fit:

• 5+ years of experience in Inside sales/telesales experience into B2C environment is mandatory.
• Building, developing & leading a high performance in telesales team.
• Managed a sales quota of more than 1 crore per month.
• Is required to be a great people manager and should have managed 100+ Team members/Large Teams experience.
• Has delivered exponential growth in previous roles by turning around the sales team performance leveraging technology with innovative solutions.
• Have exemplary people management skills with inspirational leadership skills.
• Have showcased the ability to connect with team members & lead them to achieve stretch goals.
• Has growth mind-set Identifies opportunities & has a successful track record of delivering in a dynamic & undefined environment.
• Comes with very strong problem solving skills.
• Has proven ability to do root cause analysis, create & execute long term sustainable solutions.
• Have very strong communication skills.
• Should be able to work with both internal & external stakeholders exceedingly well.

• 3-5  years of experience in development of Java based Web software solutions
•  
• Expertise in Full Stack Java development using Java frameworks and libraries such as Spring, Spring Boot, Hibernate and Maven with Oracle database
• Have knowledge and experience with at least one of the following frontend technologies: ReactJS or Angular 2+
• Knowledge of JavaScript, HTML5, CSS3
• Have good written and verbal English language communication skills with an ability to work effectively in an international environment 

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