Data Engineer- Spark, SQL, Scala, Azure

We are Hiring for

Process : Travel Airline Process/ Voice Process/ Customer Service

Must Have Experience in : Online GGN || KLM || United Airline Vacations || Car Rental || Hotel Booking || Air Line Ticketing Services.

We are looking for the people who have the excellent communication and sales skills.

1 year or more travel domain experience is preferred in INTERNATIONAL TRAVEL VOICE PROCESS.

About Salary : No bar for the right candidate.

We are looking for the immediate joiners.

Hands on GDS will be an added advantage.

company link : https://epivsolution.com/

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

• Conduct user research, including user interviews, surveys, and usability testing, to understand user needs and behaviors.
• Analyze user data and feedback to identify pain points and opportunities for improvement.
• Create user personas, user flows, and journey maps to visualize the user experience.

Interaction Design (UX):

• Develop wireframes, prototypes, and interactive mockups to illustrate design concepts.
• Design intuitive and user-friendly navigation and information architecture.
• Ensure consistency and accessibility across all platforms and devices.
• Conduct usability testing and iterate on designs based on feedback.

Visual Design (UI):

• Create visually appealing and consistent user interfaces that align with brand guidelines.
• Design high-fidelity mockups and UI components.
• Develop and maintain design systems and style guides.
• Work closely with developers to ensure proper implementation of designs.

SOFTWAY

Title: UX Engineer II | Department: Product Development

Vision for Product Development

The Product Development Team is dedicated to shaping the future by turning ideas into products that will significantly impact customer lives and propel the organization forward. With a vision to launch a variety of products poised to become major revenue drivers, we are committed to crafting solutions that not only meet but exceed expectations. Every product we undertake is a step towards redefining what's possible, ensuring our journey is one of progress, impact, and success.

Overall Purpose of the Position:

As a UX Engineer II, your primary objective is to lead the design and implementation of user-centric interfaces and experiences for our products. Collaborating closely with cross-functional teams, you will drive the UX/UI design process from concept to delivery, ensuring that our products are visually appealing, intuitive to use, and aligned with user needs and business goals.

Key Responsibilities and Duties:

User Research and Analysis: Conduct user research to understand user behaviors, needs, and pain points. Analyze research findings to inform UX/UI design decisions and identify opportunities for improvement.

UX/UI Design: Lead the design of intuitive, visually appealing user interfaces and experiences for web and mobile applications. Create wireframes, prototypes, and design mockups to communicate design concepts and solutions.

Interaction Design: Define user interactions, flows, and navigation patterns to optimize user engagement and task completion. Collaborate with product managers and engineers to translate design concepts into functional, interactive experiences.

Usability Testing: Plan and conduct usability testing sessions to gather feedback on design prototypes and iterate on design solutions based on user feedback. Advocate for user-centered design principles and best practices within the team.

Design Systems and Guidelines: Establish and maintain design systems, patterns, and guidelines to ensure consistency and coherence across products and platforms. Evangelize design standards and best practices to ensure a unified user experience.

Cross-Functional Collaboration: Collaborate with product managers, software engineers, and other stakeholders to align UX/UI design initiatives with product goals and technical requirements. Foster a collaborative, cross-functional team environment focused on delivering exceptional user experiences.

Mentorship and Leadership: Mentor junior UX/UI designers and contribute to their professional growth and development. Provide leadership and guidance on UX/UI design projects, setting high standards for quality and innovation.

Continuous Improvement: Stay updated on industry trends, emerging technologies, and best practices in UX/UI design. Identify opportunities for process improvement and innovation to enhance the overall effectiveness and efficiency of the UX/UI design process.

Skills and Qualifications:

Proficiency in UX/UI design tools such as Sketch, Adobe XD, or Figma.

Strong understanding of user-centered design principles and methodologies.

Experience conducting user research, usability testing, and data analysis.

Excellent visual design skills with a keen eye for typography, layout, and color.

Solid understanding of interaction design principles and best practices.

Strong communication and collaboration skills with the ability to present and justify design decisions to stakeholders.

Experience working in an agile development environment and collaborating closely with product managers and software engineers.

Bachelor's degree in Human-Computer Interaction, Design, or related field. Master's degree preferred.

Certifications:

UX/UI Design Certifications: Certifications from reputable organizations that validate proficiency in UX/UI design principles, methodologies, and tools. Examples include: Nielsen Norman Group UX Certification

Interaction Design Foundation (IDF) UX Design Certification

Certified User Experience Professional (CUXP) by the User Experience Professionals Association (UXPA)

User Research Certification: Certifications focused on user research techniques, methodologies, and best practices. Examples include:

User Research Academy Certification

Certified Usability Analyst (CUA) by Human Factors International

Accessibility Certification: Certifications demonstrating expertise in designing accessible user interfaces and experiences. Examples include:

International Association of Accessibility Professionals (IAAP) Certification

Web Accessibility Specialist (WAS) Certification by the International Association of Accessibility Professionals

Agile or Scrum Certification: While not specific to UX/UI design, certifications in Agile or Scrum methodologies can be beneficial for working effectively in agile development environments. Examples include:

Certified ScrumMaster (CSM) by Scrum Alliance

Professional Scrum Master (PSM) by Scrum.org

Technology Stacks:

Front-end Technologies:

Proficiency in HTML, CSS, and JavaScript for building user interfaces.

Knowledge of front-end frameworks such as React.js, Angular, or Vue.js for developing interactive and responsive web applications.

Understanding of design systems and component libraries to maintain consistency across user interfaces.

Prototyping Tools:

Experience with prototyping tools like Figma to create interactive prototypes and mockups for user testing and stakeholder feedback.

Collaboration Platforms:

Familiarity with collaboration platforms such as Figma, Miro, or Axure RP for facilitating remote collaboration, design reviews, and brainstorming sessions with cross-functional teams.

Version Control Systems:

Knowledge of version control systems like Git for managing design files, tracking changes, and collaborating with developers on design implementations.

User Research and Testing Tools:

Experience with user research and testing tools such as UsabilityHub, UserTesting, or Optimal Workshop for conducting usability studies, surveys, and gathering user feedback.

Accessibility Tools:

Understanding of accessibility evaluation tools like Axe, Lighthouse, or WAVE to ensure designs comply with accessibility standards and guidelines (e.g., WCAG).

Responsive Design Principles:

Knowledge of responsive design principles and techniques to create user interfaces that adapt seamlessly across different devices and screen sizes.

Cross-functional Collaboration Tools:

Proficiency in communication and collaboration tools such as Slack, Microsoft Teams, or Zoom for facilitating communication and coordination with cross-functional teams.

Behavioral Expectations: Growth Mindset & the Six Pillars of Love:

Growth Mindset: Embrace and foster growth mindsets within the team. Encourage unlearning old ways and re-learning new approaches to creative work. Challenge and dismantle any belief systems that impede embracing new ways of working or delivering work.

Inclusion: Cultivate an inclusive environment across all geographic locations, valuing and integrating diverse ideas and perspectives.

Empathy: Show understanding and consideration for the unique challenges and perspectives of the India team and consulting clients. Build empathetic relationships to support their needs.

Forgiveness: Promote a culture of learning from mistakes and understanding in cross-cultural contexts. Encourage open discussions about failures and lessons learned.

Trust: Build trust through consistent, honest interactions, and reliable leadership, especially when managing remote and international teams.

Empowerment: Empower team members in all locations by providing autonomy, resources, and support for innovative and context-specific solutions.

Vulnerability: Demonstrate vulnerability in leadership, especially in international contexts. Be open about challenges and encourage the team to share their experiences and ideas.

Operating Principles: Embrace and live out Softway’s current operating principles

Prioritize relationships: We forge unbroken trust, achieve customer intimacy and practice

forgiveness

Embrace discomfort: We value feedback as a gift, embrace. Vulnerability and transparency

Wield your influence: We lead with our influence, embody reliable leadership and extend our influence beyond titles

Practice empathic curiosity: We challenge our believed and assumptions

Focus on outcomes: We deliver with purpose, value impact over effort and engage in strategic problem-solving

Take ownership: We embrace mutual accountability, empower and unblock and learn from our mistakes openly.

Experiment: We champion curiosity and courage, advocate for incremental progress and redefine perfection through iteration.

Be Effective: We align for impact, are interwoven in collaboration and strategize for success.

In Person Meetings & Travel Expectations:

In-Person Team Meetings: Regular attendance for in-person team meetings is required. Company Meetings / Retreats: Attendance for all Company-wide Meetings and/or Retreats is mandatory.

Client Visits: Occasional travel for client visits may be necessary. Travel frequency will depend on client requirements and or international travel laws/restrictions.

International Collaboration (India & US): Willingness to travel to India and/or US as requested to collaborate with cross-functional teams is required.

Reporting Structure: Reports directly to the Product Development Manager

Collaboration and Interaction:

Engage with cross-functional teams, clients, and stakeholders, participating in collaborative discussions to contribute ideas to enhance project outcomes and grow the function. Foster a teamwork-oriented mindset, attend regular team meetings, share regular feedback as a mentor, and seek opportunities for knowledge-sharing of insights and best practices. It includes providing regular updates on the function’s performance and strategic initiatives to leadership, and fostering transparency and collaboration.

Adherence to Standards: Consistency in applying coding standards and adherence to Softway's policies.

Professional Development Opportunities:

Advanced UX/UI Design Training: Participate in advanced training programs, workshops, and courses on UX/UI design principles, methodologies, and tools.

Certification Programs: Pursue certifications in UX/UI design, user research, and accessibility to validate expertise and commitment to the profession.

Cross-Functional Skills Development: Gain exposure to other areas of product development, such as product management, software engineering, and data analytics, to broaden your skill set and perspective.

Networking and Community Engagement: Join UX/UI design communities, attend conferences, and participate in industry events to network with peers and stay updated on industry trends and best practices.

Research and Innovation Projects: Get involved in research and innovation projects within the organization to explore new design concepts, technologies, and methodologies.

Evaluation Metrics:

Design Quality and Innovation: Assess the quality and creativity of UX/UI design solutions, considering factors such as usability, visual appeal, and innovation.

User Satisfaction and Engagement: Measure user satisfaction and engagement metrics to evaluate the effectiveness of UX/UI design in driving user adoption and retention.

Collaboration and Leadership: Evaluate collaboration skills and leadership abilities based on contributions to cross-functional team projects and mentorship of junior designers.

Continuous Improvement: Track participation in professional development activities and initiatives to assess commitment to continuous learning and improvement in UX/UI design skills.

Overall Impact: Evaluate the overall impact of UX/UI design efforts on product success and business goals, considering factors such as user feedback, market performance, and stakeholder satisfaction. 

We are looking for an amazing Account Executive to join our joyful Bengaluru team to skyrocket our projects in 2022 and beyond! You will play a key role in our India expansion by qualifying, supporting and managing inbound leads to a close and working effectively with our outreach strategy.

You will report to Karan, the Head of India, who opened the local entity in 2020 and work closely with our Sales team. 

Location: Bengaluru (Hybrid “Work From Home” policy with 3 days at the office per week)

What you will do:

• Achieve the company’s sales goals for the Indian market

• Establish a deep understanding of AppTweak’s business operations, including App Store Optimization, competitive landscape, and internal tools & processes.
• Conduct product demos to leads and follow-up until they convert into paying customers. You will own the full sales cycle from lead to close.
• Assess leads requirements, solve their problems and anticipate future needs to increase revenue.
• Achieve quarterly and annual revenue regional targets.
  
  

• Reinforce the AppTweak’s presence and reputation in India 

• Represent and advocate AppTweak’s brand during major mobile marketing conferences throughout the year in various locations such as New Delhi, Mumbai, Hyderabad, etc (participate in 5 to 10 events per year)

• Connect with C-level and senior executives in the mobile and gaming industry to grow AppTweak’s reputation

• Organize and host ASO-related networking events to increase brand awareness and reputation
  
  

• Actively participate in cross-department cooperation. 

• Lead and contribute to team projects to develop and refine our sales processes.
• Work with Marketing to ensure consistency in outreach/emailing campaigns and inbound initiatives. 
• Collaborate with various teams, including Product and Customer Success, to better align client-facing efforts by taking the initiative to identify issues and find solutions. 

What we expect from you:

Must-have:

• Bachelor or Master’s degree in Business, Communication, Marketing, Sales or any relevant field
• Fluent in English 
• 4+ years experience in Sales or Business Development with a proven track record of closing deals
• Former experience in a SaaS company and the mobile marketing industry
• Strong entrepreneurial mindset; you're hands-on and autonomous. You find creative solutions to problems in a fast-moving environment.
• Team player and over-communicator: track record of proactively sharing and asking for feedback and looking to add to the culture and skills of a growing team
• Proactive, results-driven, and highly organized, with strong attention to detail
• Brilliant communication skills (written & verbal) both with customers and within an organization
• Ability to interact with a broad set of clients and the ability to present online or in-person
• Strong interest in new technologies, data, and/or apps. 

Nice-to-have:

• Knowledge of CRM software (e.g. Pipedrive, HubSpot, Salesforce, Zendesk, or others) and MS Office (particularly MS Excel) is appreciated.
• Experience with people & project management.

What’s in it for you: We care about you!

• An exciting and fast-growing company with a people-first culture. “Diversity” and “work-life balance” are not just buzzwords at AppTweak.
• Flexibility in your work and opportunities for continuous learning and creative thinking.
• Supportive and collaborative environment focused on personal growth.
• Hybrid office/work from home policy
• Competitive compensation package (fixed + variable)
• 25 days of PTO on top of public holidays and sick days

An inspiring environment

• Chance to connect with various high-profile apps and games across different verticals.
• A unique culture based on 4 values: Learn, Play, Perform, and Friendly.
• Bi-yearly company-wide team building in Europe to meet your colleagues from all over the world.
• A diverse team within a flat hierarchy: we speak more than 15 languages altogether.
• A combination of personal and company growth to accelerate your career and help you reach your goals.
• Regular general team meetings and demo days to ensure everyone is aligned with AppTweak's growth path.

• End to end campaign management on various platforms primarily Google (From forecasting to executing, monitoring, evaluating and optimizing campaign performance to generating maximum leads)
• Conducting keyword research and optimizing the campaigns
• Researching and analyzing competitor advertising links and strategizing the best plan ahead for the business
• Optimizing the ad copy, landing pages for the best lead quality
• Optimizing the campaigns regularly for improving the performance
• Identifying trends and insights, and optimizing spend and performance based on the insights
• Measuring and reporting performance of all marketing campaigns, and assessing against goals
• Brainstorming new and creative growth strategies
• Building on an existing level of search engine marketing expertise and developing a reputation for innovation and efficiency
• Staying up-to-date with industry trends and developments in search engine marketing, digital marketing as well as consumer behaviour and recommending improvements
• Implementing A/B testing to continuously improve ROI

Desired Candidate Profile

• Proven 4+ years SEM experience in managing PPC campaigns across Google
• Well-versed in performance marketing, conversion and online customer acquisition
• Understanding of keyword matching, keyword research and optimization
• Experienced in understanding google analytics and pixel integration
• Creative copywriting for ads
• Prior experience in working with affiliate ad networks (bonus)
• Understanding of campaign data and growth metrics
• Working knowledge of analytics tools (Google Analytics, Google Datastudio, GTM, etc.)
• Excellent communication skills
• Strong analytical and problem-solving abilities
• Willingness to work in a dynamic startup environment
• Ability to think creatively and work independently in a fast working environment    

Content Writer

Roles & Responsibility:

To write on a variety of topics related to education and courses offered by the colleges and institutions in India and educational news and updates etc.

Knowledge of writing articles, blog posts, descriptions, page titles etc. for digital media.

Create content which gives website readers access to information in a simple, easy to understand language.

The content writer should know the target audience and write content to engage and draw visitors.

Generate content, making smart use of keywords. The text should have relevant keywords and variations for better search engine ranking and indexing.

Creating stories from in-house reports/surveys monthly.

Developing new ideas for web content.

Work with team members to enhance content pieces.

Desired Profile

Freshers with impressive writing skills are welcome.

As a web content writer, the ability to write engaging content for websites.

Knowledge in writing content for websites/print/company blogs.

Good written and communication skills.

Awareness of Search Engine Optimization (SEO), internet marketing trends is a plus.

Excellent time management skills.

Personal Traits:

Excellent written and oral communication skills.

Excellent problem-solving skills.

Should be excellent in Time Management, Planning Skills & Organizing Skills.