JavaExperience - 10-20 Yrs
Job Location - CommerZone, Yerwada, Pune
Work Mode - Work from Office
Shifts - General Shift
Work days - 5 days
Quantification - Graduation full time mandatory
Domain - Payment/Card/Banking/BFSI/ Retail Payments
Job Type - Full Time
Notice period - Immediate or 30 days
Interview Process -
1) Screening
2) Virtual L1 interview
3) Managerial Round Face to Face at Pune Office
4) HR Discussion
Job Description
Job Summary:
The Production/L2 Application Support Manager will be responsible for managing the banking applications that supports our payment gateway systems in a production environment. You will oversee the deployment, monitoring, optimization, and maintenance of all application components. You will ensure that our systems run smoothly, meet business and regulatory requirements, and provide high availability for our customers.
Key Responsibilities:
- Manage and optimize the application for the payment gateway systems to ensure high availability, reliability, and scalability.
- Oversee the day-to-day operations of production environments, including managing cloud services (AWS), load balancing, database systems, and monitoring tools.
- Lead a team of application support engineers and administrators, providing technical guidance and support to ensure applications and infrastructure solutions are implemented efficiently and effectively.
- Collaborate with development, security, and product teams to ensure application support the needs of the business and complies with relevant regulations.
- Monitor application performance and system health using monitoring tools and ensure quick resolution of any performance bottlenecks or system failures.
- Develop and maintain capacity planning, monitoring, and backup strategies to ensure scalability and minimal downtime during peak transaction periods.
- Drive continuous improvement of processes and tools for efficient production/application management.
- Ensure robust security practices are in place across production systems, including compliance with industry standards
- Conduct incident response, root cause analysis, and post-mortem analysis to prevent recurring issues and improve system performance.
- Oversee regular patching, updates, and version control of production systems to minimize vulnerabilities.
- Develop and maintain application support documentation, including architecture diagrams, processes, and disaster recovery plans.
- Manage and execute on-call duties, ensuring timely resolution of application-related issues and ensuring proper support coverage.
Skills and Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- 8+ years of experience managing L2 application support in high-availability, mission-critical environments, ideally within a payment gateway or fintech organization.
- Experience with working L2 production support base on Java programming.
- Experience with database systems (SQL, NoSQL) and database management, including high availability and disaster recovery strategies.
- Excellent communication and leadership skills, with the ability to collaborate effectively across teams and drive initiatives forward..
- Ability to work well under pressure and in high-stakes situations, ensuring uptime and service continuity.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Phi Commerce
About
Founded in 2015, Phi Commerce has created PayPhi, a ground-breaking omni-channel payment processing platform which processes digital payments at doorstep, online & in-store across variety of form factors such as cards, net-banking, UPI, Aadhaar, BharatQR, wallets, NEFT, RTGS, and NACH. The company was established with the objective to digitize white spaces in payments & go beyond routine payment processing.
Phi Commerce’s PayPhi Digital Enablement suite has been developed with the mission of empowering very large untapped blue-ocean sectors dominated by offline payment modes such as cash & cheque to accept digital payments.
Custom built enablers around PayPhi, help businesses create, present and process digital payments. Our solutions take into consideration legacy systems and complex workflows of businesses, use case, stakeholders in payment ecosystem such as merchants, consumers, banks, networks and ancillary players etc. This uniquely positions us to eliminate friction in first & last mile of payments and create a sustainable digital payment ecosystem.
Tech stack
Java
React.jsCandid answers by the company
Commerce has created PayPhi, a ground-breaking omni-channel payment processing platform which processes digital payments at the doorstep, online & in-store across a variety of form factors such as cards, net-banking, UPI, Aadhaar, BharatQR, wallets, NEFT, RTGS, and NACH. The company was established with the objective to digitize white spaces in payments & go beyond routine payment processing.
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