Big Data Engineer

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

 We are looking for a Full Stack Developer-REMOTE Position

Strong knowledge of HTML, CSS, JavaScript, and JavaScript frameworks (e.g., React, Angular, Vue)

• Experience with backend technologies such as Node.js, DynamoDB, and PostgreSQL.

• Experience with version control systems (e.g., Git)

• Knowledge of web standards and accessibility guidelines

• Familiarity with server-side rendering and SEO best practices

 Experience with AWS services, including AWS Lambda, API Gateway, and DynamoDB. 

• Experience with Dev Ops- Infrastructure as Code, CI / CD, Test & Deployment Automation. 

• Experience writing and maintaining a test suite throughout a project's lifecycle. 

• Familiarity with Web Accessibility standards and technology

• Experience architecting and building Graph QL APIs and REST-full services.

• You have experience with two or more development languages preferably Java or Python and React, etc 
• You can skillfully write high-quality, well-tested code and you are comfortable with Object-Oriented programming
• Comfortability with Agile methods, such as Extreme Programming (XP), Scrum and/or Kanban
• Bonus points if you have working knowledge of cloud technology such as AWS, Azure, Kubernetes and Docker

We Aggressively hiring for freshers with good communications skills for our US IT, US Sales domain at our Vadodara Gujrat locations.

Fresh Passed out Graduates, Post Graduates can apply.

No pursuing candidates are required. days per week fixed Saturday and Sunday off. US shift.

We are now looking for,

Senior SW Developer – IoT Platform Development

to join the team of experts at the KONE Services & Solutions R&D. You will work together with other professionals to develop advanced KONE digital solutions that leverage the latest in cloud and connectivity technologies.

You are a cloud development expert who is passionate about designing and implementing solutions for our connectivity solutions. You are familiar with the software development patterns and can turn the architectural plans to concrete SW designs. You understand and appreciate the modern SW development practices. You work at your best when you are working with people, and you enjoy helping others.

You will work in a key role inside our Agile SW development team. Your closest colleagues will be other developers, test professionals and the PO of the team. You will be part of KONE Technology and Innovation unit’s IoT Tribe.

Main responsibilities include,

• Producing more efficient software designs for new features in our IoT platform tribe
• Developing clean and efficient code based on the specifications.
• Unit and Integration Testing for the developed code and integrate with code coverage tools.
• Verify and deploy programs and systems
• Recommend and execute improvement for the existing offerings from the IoT platform.
• Create technical documentation for reference and reporting.
• Participating in knowledge sharing and demos

To be successful in this role,

• Having a degree in Computer Science or equivalent with minimum 5+ years of relevant working experience.
• More than 3 years proven experience in developing high volume scalable cloud solutions utilizing platforms like Amazon AWS with IoT domain.
• Having hands on development experience with Java, Node JS and TypeScript.
• Experience working with MVC, WEB API, RESTful services with IoT domain

• Team player with capabilities to take the lead and develop own competencies around the core knowledge is a must.
• Understanding of React JS is an added advantage.

• Strong experience with Serverless Cloud Compute Services with AWS or Azure

• Experience in working with AWS platform and its core services like Lambda, CloudWatch, CloudFormation, CDK, SQS, S3 etc., or its equivalent Azure services
• Understanding of Serverless design, network security, cloud design patterns, high availability and secure systems.

• Hands on experience with both SQL and No-SQL databases.
• Experience on DevOps ways of working with good understanding on CI/CD