Product Operations Analyst
Company:
It's a Trusted Exclusive Singles Club. We are an Applied AI start-up using technology to make online dating/matchmaking more efficient and healthier, given dating app fatigue/burnout is at an all-time high. Our founders are experienced alumni of Google, Zomato, Wharton, and IIT and believe high-performing companies can be created with a culture of respect & empathy. Come work with us in this exciting, fun space to combine a job with doing social good!
Job Description:
In the initial phase, the candidate will play a matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback.
As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.
Requirements:
● Outstanding communication, empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs
● Exceptional organizational and time-management skills to manage multiple clients simultaneously. A high bar for excellence
● Working knowledge of Excel
● High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions
● Bachelor's degree in psychology, sociology, or a related field is preferred, but not required. Relevant work experience in client management/customer care of 1-2 years is valued
About Trusted Exclusive Singles Club
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The role requires you to:
- Answer client queries related to use of Superset software product, on email channel, and largely phone channel
- To understand queries, resolve them by providing ways to achieve use cases using Superset tool
- Ensure customer success by providing timely resolution
- Write documentation and FAQs
2. Should not see this as a temporary role/should be serious to work
About the company we are hiring forHere, we are passionate about helping vacation rental owners and managers
grow their business. Backed by Bessemer Venture Partners, we have grown to the global
leader of short term rental revenue management systems that drive revenue growth. We
attribute our success to our belief that the people are the most important part of a
business, and our commitment to being a fantastic place to work.
It's with that in mind thatit is looking to add a Customer Support Generalist to our
growing team. Working in the CEST time zone and reporting to the Senior Manager of
Global Support, you will have the opportunity to help support our internal teams and
accelerate our growth. We believe in bringing your whole self to work. We are committed to
building a diverse team and embracing an inclusive culture. If you are looking to get in on
the ground floor of a high-growth startup and be a part of a founding team, we’re excited to
chat with you.
Before reading further...
It is passionate about diversity and cultivating our team’s potential. If you’re hungry
for a good opportunity, but don't meet every point in this job description, please apply
anyway!
As our Customer Support Generalist, you’ll be responsible for:
Supporting our internal Customer Experience Team by fulfilling Partner Requests
Uploading settings in Bulk for our Partners
Assisting in Property Management System Migrations
Adding newly translated articles to our Help Center and updating existing articles
Collaborating cross-functionally to share and learn from best practices
Assisting our Customer Success team to prep for Executive Business Reviews
Assisting our Customer Success team with Booking Reviews
Providing thoughtful, empathetic, and personalized email communication postimplementation
Be ready to assist other areas of the business as needed
So what kind of person are we looking for in this role? The person who will be successful
in this role will be:
Curious: By nature, you have a knack for learning the ins-and-outs of software
Going: You love going above and for teammates and customers
Detail Oriented: You have a unique ability to proactively identify and address all
customer concerns and colleague needs with thoroughness and precision.
Empathetic: You provide thoughtful communication which is the foundation of
strong relationships.
Outgoing: You are enthusiastic and confident in your ability to quickly connect with
new people
Now that we’ve told you what the job looks like, here are the qualifications we're looking
for in a candidate:
1+ years of experience working in Customer Support or Service
Willing and able to work in the CEST Time Zone
Fluent in Spanish
Strong communication skill and experience communicating difficult, technical
concepts in a professional and thoughtful way
An empathetic approach with the ability to understand customer pain points and
genuine desire to help our internal team resolve issues
A drive to identify creative ways to improve the customer experience and don’t
hesitate to suggest new, out-of-the-box ideas
The desire to dive into issues and understand what is going on beneath the surface.
You know when something is over your head and are not afraid to ask for help
Experience balancing multiple tasks and customer needs simultaneously. Ability to
prioritize your workday independently
Ability to handle working in a fast-paced work environment
Experience working with software or the ability to learn a wide variety of tools.
Clear, concise, and effective written and oral communication skills.
Familiarity with Property Management Systems and/or the vacation rental market
Advanced Excel knowledge ex. Data matching, Vlookups, etc.
So what can you expect after you apply? Your application will be personally reviewed by a
member of the hiring team and if there is a match in your experience and the role,
you will:
Have a video conversation with someone on our Recruiting team. This is a high-level
conversation about your experience and interest, but also an opportunity for you to
learn more about us
Complete a writing assignment
Meet with our Manager of Global Support for a deeper dive video conversation
Meet with Director of Special Projects, and Head of Commercial
Speak with our Co-Founder as a final step
We are looking for a results-driven network support technician to enhance and secure our business's computer network. You will be analyzing our network's performance, collaborating with our IT department to increase network capacity, and providing IT support.
To ensure success as a network support technician, you should exhibit extensive knowledge of network infrastructure and experience in a similar role. A first-class network support technician will be someone whose network expertise translates into the fast, stable, and secure exchange of business information.
Network Support Technician Responsibilities:
- Collaborating with the IT department on the deployment and maintenance of network technologies.
- Enhancing intranet performance and creating internet domains.
- Testing the exchange of data between computers, servers, modems, and routers.
- Installing, configuring, and updating network software, as well as maintaining hardware and network devices.
- Performing diagnostic tests and repairs, as well as developing data archiving, backup, and retrieval procedures.
- Optimizing server capacity to keep up with demand in online traffic.
- Testing network protocols and ensuring stable and secure server connectivity.
- Training junior IT personnel, providing onsite or remote or technical support, and preparing user manuals.
- Documenting network processes and layouts, as well as enhancing network security.
- Keeping abreast of developments in network infrastructure and technologies.
Network Support Technician Requirements:
- Bachelor's degree in computer science, information technology, or similar.
- Certified Microsoft, CompTIA, or Cisco network professional preferred.
- At least two years' experience as a network support technician.
- In-depth knowledge of network infrastructure, architecture, connectivity, and security.
- Superb analytical and problem-solving skills.
- Exceptional organizational and time management skills.
- Excellent interpersonal, communication, and collaboration skills.
- Willingness to travel to client locations.
- Availability to perform urgent network repairs outside of business hours
Responsibilities:
● Responding promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate and timely information is provided.
● Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.
● Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.
● Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.
● Collaborating with other departments to address customer needs and continuously improve the overall customer experience.
● Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.
● Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.
● Actively participating in ongoing training and development opportunities to stay updated with industry best practices and enhance your job performance.
● Contributing to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.
Hiring for BPO Industries:
Position - Customer Service
Experience - 0-2 years
Salary - 10000-15000 Rs per month.
Shift - Rotational
Communication - Excellent in hindi and English(Mendatory)
Location- Gurgaon/Bangalore
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
Why should you join us?
- You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
- You enjoy resolving customer issues and providing feasible solutions.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You consistently thrive for excellence.
What will you do?
- You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
- You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
- You will explore customer data to identify trends with the objective of issue resolution.
- You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
- You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
- You will be working in different shifts so as to ensure the client issues are addressed on time.
What we look for?
- 2-5 years of experience in 24x7 customer support operations.
- You have experience in B2B Software support and understanding of Saas platforms
- You have excellent communication skills, ability to identify complex customer problems.
- You possess a sense of urgency for problem resolution and knows where to go for that resolution.
- You have the eagerness for learning and staying up-to-date on new product or policy changes.
- Start-up experience would be a plus.
- You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.
The role will be part of our customer success team. You will work extensively on large datasets to identify and help remediate data risks for customers from diverse domains, and support them as a trusted security advisor.
Responsibility
- Analyse customer data on Concentric Platform, extract relevant insights to identify data risks, develop risk remediation strategies
- Prepare and present data risk reports to customers. Handhold them for implementation of the risk remediation strategies
- Develop, curate and maintain training datasets for AI models
- Label large datasets for supervised learning of AI models
- Serve as customer’s trusted data security advisor, providing subject matter expertise, strategic guidance to drive adoption of concentric platform aligned with customer objectives
- Strong experience on with data analytics. Proven ability to extract relevant insights from big volumes of data to solve specific problems. Eye for detecting trends, anomalies in data.
- Experience in developing training datasets for AI models and data labelling for supervised learning of AI models.
- Excellent attention to detail
- Customer advisory experience preferably in data security domain
- Experience on with Excel as data analysis and reporting tool is required. Knowledge of other tools like Python, Kibana, Jira, ppt will be a plus.
- Broad knowledge of operationalizing data security, regulations and standards will be an advantage
- Excellent communication skills across various formats and mediums. Strong presentation and facilitation skills
- Use creative problem-solving skills to help customers reach their business goals and maximize the value they are getting from Concentric platform
- Graduate/Post Graduate in Engineering discipline from premium institute
Responsibilities
1) Software Implementation and Providing Training to end Users
2) Addressing customers queries / issues
3) Follow-up with Customers and Collecting Feedbacks
4) Maintaining records of activities
5) Visiting customers as and when needed
Desired Candidate Profile
1) 0 - 1 year experience in Software Support (Freshers also preferred)
2) Degree Holders (Preferably BSc-IT, BSc-CS, Bcom)
3) Good verbal & written communication skills
Note: Candidates available to join immediately or at the earliest will be preferred
About Our Company:
Softlink Global is one of the few product-focused IT companies in India. Our globally leading and acclaimed ERP solution is implemented in more than 50 countries with zero customization. Softlink Global operates from its offices situated in Singapore, the USA, and the Philippines. In India, we have a presence in Mumbai, Pune, New Delhi, Chennai, Bangalore,
Kolkata, Ahmedabad, and Hyderabad.
Softlink started in 2005 with a mission to automate the logistics industry and today we take pride in retaining the number one position since inception. When you join our team, you can expect to be challenged to think in new ways and try new things.
To know more, visit https://softlinkglobal.com/">https://softlinkglobal.com/
At Softlink:
- We obsess over user experience and delight
- We are out there to provide the best logistics and financial technology software applications to small, medium, and large scale businesses
- We thrive on developing a culture of learning and continuous improvement, both for people and processes
- We invest in each other's growth
- We believe in complete transparency, open dialogue, and no hierarchies
- We make objective and data-driven decisions
- We believe in taking charge and getting it done
- We give a damn about our team's well-being and growth within the company
- We encourage experiments and creativity in Technology
- We want you to be able to lead your own team or a project once you are ready
- We want you to see our vision, and become a part of our growth story
We are committed to strengthening equality, diversity, and inclusion at our workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential.
The Perks:
- An opportunity to feel proud of your work
- A platform to take up higher responsibilities, growth and career advancement
- A fun work-life balance
- An amazing team to work with
2. Backend, data entry experience (experience of working with Govt. Municipal project plus)
3 experts in the products that their company manufactures and develops.
4. find solutions to problems with the products and help customers work through technical difficulties.
5. Filing reports regarding product problems.
6. Researching technical issues.
7. Managing and processing customer orders
8. Walking customers through solutions
9. Reviewing product change requests
10. Learning about product updates and new technologies etc.
Compensation: 15K NTH-25K NTH (depending upon current CTC & experience)
Experience- 1.3 yeras
Role 1 year contractual role
Location-Odisha