Business Analyst

Optimo Capital is an RBI-registered NBFC focused on secured MSME lending, primarily through Loan Against Property (LAP). We serve small businesses that are underserved by traditional banks, and we do it with a lean, technology-first operating model.

What makes us different is how close our product function sits to the actual business. We don't build software in a vacuum — we build tools directly out of the operational problems our credit, sales, collections, and ops teams run into every day. Our stack spans the full lending lifecycle: loan origination and servicing (LOS/LMS), a telecalling CRM, a communications orchestration platform, document management, bureau and data pipelines, and integrations with co-lending and channel partners.

If you like the idea of shipping products that a real team uses the next morning, this is the environment for it.

The Role

We're looking for an Associate Product Manager to help us build and improve the internal and partner-facing products that power our lending operations. You'll own features and workflows end to end — from understanding the problem, to writing the spec, to coordinating the build, to rolling it out and measuring whether it actually worked.

This is a hands-on, high-ownership role suited to someone early in their product career who wants to learn the craft by doing, inside a business where the feedback loop is short and the impact is visible.

What You'll Do

• Sit with the people who use our tools — telecallers, credit officers, ops, collections, sales — and turn their pain points into clear, well-scoped product requirements.
• Write crisp PRDs, user stories, and workflow specs that engineering and vendor partners can build from without guesswork.
• Coordinate delivery across in-house engineering and external technology vendors (e.g., our LOS/LMS provider), keeping timelines, dependencies, and priorities in order.
• Own UAT and rollout: test what gets built, catch the gaps before users do, write the documentation, and make sure adoption actually happens.
• Use data to inform and defend decisions — pull from dashboards and databases, look at funnel and operational metrics, and measure the impact of what you ship.
• Support integrations with co-lending partners and sourcing channels (DSAs) as our partnership footprint grows.
• Keep a pulse on the regulatory and operational context of lending so the products you build are compliant and practical, not just clever.

What We're Looking For

• 1–3 years of experience in product, business/data analytics, operations, consulting, or an early-stage/founder background — or a strong track record of building things.
• Structured thinking and clear writing. You can break an ambiguous problem into parts and explain your reasoning simply.
• Comfort with data. You're not intimidated by spreadsheets or a database, and you'd rather check a number than guess.
• Genuine curiosity about how lending, fintech, and financial services work.
• High agency. You chase down answers, follow through without being managed, and care about the outcome, not just the ticket.
• Strong communication and the ability to work across teams that don't naturally speak the same language (business, engineering, credit, compliance).

Nice to Have

• Exposure to fintech, NBFCs, banking, or lending operations.
• Working knowledge of SQL, or comfort with no-code/low-code tools (Retool, Airtable, and the like).
• Some ability to build — a bit of coding, scripting, or prototyping goes a long way here.
• Familiarity with the Indian lending stack (LOS/LMS, CRM, WhatsApp Business API, bureau data).

Why Join

• Real ownership from day one — you'll ship products, not slides.
• A short path from idea to impact, with users you can actually talk to.
• Deep exposure to how a modern NBFC works across credit, operations, technology, and partnerships.
• The chance to learn product management the way it's meant to be learned: close to the operator, close to the problem.

How to Apply

Send your CV and a short note on something you've built or shipped — a product, a tool, a process, anything — to [insert application email / link].

Responsibilities:

• Develop and maintain high-quality, efficient, and scalable backend applications.
• Participate in all phases of the software development lifecycle (SDLC)
• Write clean, well-documented, and testable code adhering to best practices.
• Collaborate with team members to ensure the successful delivery of projects.
• Debug and troubleshoot complex technical problems.
• Identify and implement performance optimizations.
• Participate in code reviews
• Hands-on experience with Springboot, Java 8 and above.
• 2-5 years of experience developing Java applications.
• Knowledge about at least one messaging system like Kafka, RabbitMQ etc.
• Required React developer requirements, qualifications & skills:
• Proficiency in React.js and its core principles
• Strong JavaScript, HTML5, and CSS3 skills
• Experience with popular React.js workflows (such as Redux)
• Strong understanding of object-oriented programming (OOP) principles.
• Experience with design patterns and best practices for Java development.
• Proficient in unit testing frameworks (e.g., JUnit).
• Experience with build automation tools (e.g., Maven, Gradle).
• Experience with version control systems (e.g., Git).
• Experience with one of these databases – Postgres, MongoDb, Cassandra
• Knowledge on Retail or OMS is a plus.
• Experienced in containerized deployments using Docker, Kubernetes and DevOps mindset
• Ability to reverse engineer existing/legacy and document findings on confluence.
• Create automated tests for unit, integration, regression, performance, and functional testing, to meet established expectations and acceptance criteria.

Product Analyst (Process Excellence Team, Episource)

Key Responsibilities and Deliverables 

• Ensure timely release of features and bugs. 
• Talk to development team and ensure all roadblocks are cleared.
• Participate in user acceptance testing and undertaking the functionality testing of new system 
• Do due-diligence (or innovative workshops) with teams to identify areas of Salesforce improvement 
• Interpret business needs and translating them into the application and operational requirement with the help of strong analytical and product management skills 
• Prepare requirements and act as a liaison between development team and ops  
• Create stories in JIRA and ensure they are discussed with dev team for proper sign offs. 
• Prepare monthly, quarterly and six months plan for product roadmap
• Create product roadmaps after discussing with business heads. 
• Ideate and define epics for the product and then define product functions. 
• Each feature or new product development should result in cost per chart optimization or in helping new business line       
• Work on other product lines associated with Salesforce
• Based on business need, work on other product line like retrieval, coding and HRA business on Salesforce
• Training about products and its usage to the customer
• Give proper training to end users on the product usage and its functionality
• Prepare product training manuals during roll out.  

Skills & Attributes required

• Technical Skills

• • Statistical Analysis Tools and techniques 
  • Process Definition, Process Designing, Process Modelling and Simulation, Process and Program Management and BPR 
  • Mid/Large Scale transformations and System Implementations Project 
  • Stakeholder Requirement Analysis
  • Should have good understanding of the latest technology like Machine learning, Natural language processing, & AWS.

• Strong Analytical Skills 
  • Data Exploration and Analysis
  • Has the ability of start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusions relevant to the business problems 

• Communication Skills 
  • Has the ability to communicate effectively to all the stakeholders
  • Demonstrated ability to communicate complex technical problems in simple plain stories
  • Ability to present information professionally and concisely with supporting data
• Creative Problem Solving and Decision Making
  • Needs to be a self-initiator and should be able to work independently on solving complex business problems
  • Needs to understand customer pain points and should have the ability to innovate processes
  • Inspecting process meticulously, identify value-adds thereby re-aligning processes for operational and financial efficiency 

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction

Roles and Responsibilities :

• Speech Recognition model development across multiple languages.
• Solve critical real-world scenarios - Noisy channel ASR performance, Multi speaker detection, etc.
• Implement and deliver PoC's /UATs products on the Rezo platform.
• Responsible for product performance, robustness and reliability.

Requirements:

• 2+ years Experience with Bachelors's/Master degree with a focus on CS, Machine Learning, and Signal Processing.
• Strong knowledge of various ML concepts/algorithms and hands-on experience in relevant projects.
• Experience in machine learning platforms such as TensorFlow, and Pytorch and solid programming development skills (Python, C, C++ etc).
• Ability to learn new tools, languages and frameworks quickly.
• Familiarity with databases, data transformation techniques, and ability to work with unstructured data like OCR/ speech/text data.
• Previous experience with working in Conversational AI is a plus.
• Git portfolios will be helpful.

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/">www.rezo.ai

About Kloud9:

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.

Responsibilities:

●       Studying, transforming, and converting data science prototypes

●       Deploying models to production

●       Training and retraining models as needed

●       Analyzing the ML algorithms that could be used to solve a given problem and ranking them by their respective scores

●       Analyzing the errors of the model and designing strategies to overcome them

●       Identifying differences in data distribution that could affect model performance in real-world situations

●       Performing statistical analysis and using results to improve models

●       Supervising the data acquisition process if more data is needed

●       Defining data augmentation pipelines

●       Defining the pre-processing or feature engineering to be done on a given dataset

●       To extend and enrich existing ML frameworks and libraries

●       Understanding when the findings can be applied to business decisions

●       Documenting machine learning processes

Basic requirements: 

●       4+ years of IT experience in which at least 2+ years of relevant experience primarily in converting data science prototypes and deploying models to production

●       Proficiency with Python and machine learning libraries such as scikit-learn, matplotlib, seaborn and pandas

●       Knowledge of Big Data frameworks like Hadoop, Spark, Pig, Hive, Flume, etc

●       Experience in working with ML frameworks like TensorFlow, Keras, OpenCV

●       Strong written and verbal communications

●       Excellent interpersonal and collaboration skills.

●       Expertise in visualizing and manipulating big datasets

●       Familiarity with Linux

●       Ability to select hardware to run an ML model with the required latency

●       Robust data modelling and data architecture skills.

●       Advanced degree in Computer Science/Math/Statistics or a related discipline.

●       Advanced Math and Statistics skills (linear algebra, calculus, Bayesian statistics, mean, median, variance, etc.)

Nice to have

●       Familiarity with Java, and R code writing.

●       Exploring and visualizing data to gain an understanding of it, then identifying differences in data distribution that could affect performance when deploying the model in the real world

●       Verifying data quality, and/or ensuring it via data cleaning

●       Supervising the data acquisition process if more data is needed

●       Finding available datasets online that could be used for training

Why Explore a Career at Kloud9:

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers.

Full-time marketing content writer / editor with post-graduation in mass communication / English literature who will be writing for businesses like Healthcare, Software, Marketing, etc. Able to conduct independent research, write web pages, blogs, PRs, marketing collaterals, whitepapers, proposals, newsletters, etc.

Complete Job Description:

We are looking for a full-time marketing content writer with post-graduation in mass communication / English literature who will be developing unique content for the websites, blogs etc. and have skills to communicate information concisely and persuasively. Additionally, he/she should be able to conduct independent research and interact with different teams for information gathering. Moreover, the candidate will be exposed to writing/editing blogs, press releases, marketing collaterals, whitepapers, infographics, proposals, presentations, newsletters, etc.

Profile

Specifically, the candidate should meet the following criteria:

• Excellent verbal and written communication skills
• Excellent in English grammar with a flair for writing
• Ability to generate content from interaction with other stakeholders
• A keen interest in global business issues and developments

Job Responsibilities:

• Create, develop and manage content for organization’s web properties
• Writing and editing content for our websites and social media handles, and ensuring that the content ranks well on major search engines
• Develop content for marketing collaterals including brochures, case studies, press releases, articles, newsletters and whitepapers
• Copyedit and proofread all web content
• Assuring web content is user-friendly with keywords for SEO benefit
• Stay updated with emerging web technologies and industry trends
• Working with a cross-departmental team, maintaining and developing the master content calendar for all web properties

Required Skills:

• Willingness to manage multiple projects in a fast-paced, deadline-driven environment
• Willingness to build consensus and work effectively within a cross-departmental team
• Basic knowledge of MS Office

Education:

• Post-graduation degree in English, Journalism, mass communication or a related field